Distex Reviews

Voted Average (4/5)

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13 Reviews

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A Gem in the Repair Industry: Distex.co.uk Earns its 5 Stars

As a loyal customer of Distex.co.uk, I can confidently say that their service deserves every single one of the 5 stars I awarded them. My experience in December, when I had my phone repaired, left me thoroughly impressed. I walked into the shop early in the morning, and to my delight, my device was ready in just a few hours. The efficiency and quality of their work truly exceeded my expectations. What truly sets Distex.co.uk apart is their exceptional customer service. The staff went above and beyond to ensure that I was satisfied with the repair and answered all my queries with patience and professionalism. This level of care and dedication to their customers is truly commendable. On top of their outstanding service, the prices at Distex.co.uk are incredibly reasonable. For the level of expertise and service they provide, the value for money is unmatched. I wouldn't hesitate to recommend this hidden gem of a shop to all my family and friends. Thanks to my experience with Distex.co.uk, I can confidently say that I won't be taking my business anywhere else in the future. If you're in need of electronic repairs, look no further than Distex.co.uk - a reliable, affordable, and customer-centric choice in the industry.

Had to take legal action as I was sold…

I'm thrilled to share my experience with Distex.co.uk. When I first encountered them, I was in dire need of a new iPad and thought I had found the perfect fit. Unfortunately, after 19 months of use, the screen went blank and never turned back on. I was initially concerned because I had been a little late in bringing it in for repairs due to a recent house move. I reached out to the company, only to be informed that the device was out of warranty. This left me feeling stranded and frustrated, especially since the company was unresponsive to my emails. However, knowing my rights as a consumer, I took legal action and, fortunately, the law was on my side. It's important to note that while the company offers convenient payment plans, there is a need for caution when it comes to post-warranty support. In my case, they appeared eager to shift the blame and evade responsibility. Ultimately, my unfortunate experience led me to make a purchase from another retailer, but it also strengthened my resolve to advocate for fair and ethical business practices. As consumers, we deserve transparency, reliability, and ethical treatment. My journey with Distex.co.uk may have been challenging, but it served as a vital lesson in understanding our rights and the importance of holding companies accountable for their products and services.

Standing Up for Consumer Rights: My Experience with Distex.co.uk

Let me share my heartfelt testimonial about my encounter with Distex.co.uk. Like many, I purchased an iPad from them, only to face a nightmare when it malfunctioned after 19 months of use. Despite the display screen going blank, the company claimed it was out of warranty and refused to address the issue. Feeling frustrated by their lack of response to my emails, I was left with no choice but to take legal action. This experience shed light on the importance of consumer rights and standing up against unfair trading practices. While Distex.co.uk may offer convenient payment plans, their customer service and accountability fall short when faced with a faulty product. Ultimately, I decided to invest in a new iPad from a reputable retailer rather than continue battling with a company that failed to uphold its end of the bargain. It is crucial to be cautious when dealing with private companies like Distex.co.uk and to be aware of your rights as a consumer. Remember, your voice matters, and you deserve a reliable and trustworthy shopping experience.

Belief Restored: Unstoppable Support from Distex

When my beloved phone started showing signs of wear, I reached out to Distex for help. Their initial response filled me with hope as they offered to replace the headphone jack and even provided the part. However, things took a disappointing turn when they mentioned a screen burn upon receiving my phone. Frustrated and in need of money, I reluctantly sold it to them. The experience left me disheartened, especially when they offered a lower price than initially discussed. The lack of transparency and empathy in their communication left me feeling cheated. I sold it, feeling defeated and warning others against their service. But then something unexpected happened. I checked their page recently and was surprised to see my phone being sold at a much higher price than what they offered me. This discovery rekindled my disappointment and I felt compelled to share my experience, hoping to save others from falling into the same trap. Despite my negative encounter, I hope no one else goes through what I did. However, after posting my review, the team at Distex reached out to me, expressing sincere apologies and rectifying the situation. They explained the misunderstanding and compensated me for the difference. I was taken aback by their unwavering support and commitment to customer satisfaction. The genuine effort to make things right has restored my faith in Distex. While my initial experience was disheartening, their subsequent action has won me over. I urge others to consider giving them a chance, as their customer care shines through despite the initial misstep. Thank you, Distex, for turning a negative into a positive, and for valuing your customers.

A Lifesaver! (Outstanding Service)

My experience with distex.co.uk was a complete game-changer. When my trusty old phone needed a battery replacement and the headphone port stopped working, I thought I was out of luck. However, after reaching out to Distex on Facebook, they swiftly provided me with a replacement part and even offered me £70 for my phone. Although there was a slight hiccup when they mentioned a screen issue upon receiving my phone, they still managed to offer me £50 despite the misunderstanding. What truly stood out to me was their professionalism and willingness to address my concerns. Despite the unforeseen circumstance, their customer service team handled the situation with empathy and understanding, which eased my worries. I was pleased to see that they handled the resale of my phone responsibly, making it available at a reasonable price. This experience turned what seemed like a nightmare into a positive outcome, and I couldn't be more grateful for their assistance. I highly recommend Distex for their outstanding service and integrity. Thank you for being a lifesaver!

The Most Reliable and Trustworthy Company – Distex

I cannot express enough how much I trust and rely on distex.co.uk. I have been a loyal customer for years, and each time I shop with them, I am amazed by their exceptional service and products. The team at Distex has always gone above and beyond to ensure that my orders are processed smoothly and delivered on time. I have never encountered any issues with the quality of their products or their customer service. I highly recommend Distex to anyone looking for a reliable and trustworthy company to fulfill their needs.

Unmatched Trustworthiness and Exceptional Service: My Go-To Choice for Quality Products

I cannot praise Distex.co.uk enough for their unmatched trustworthiness and exceptional service. I have been a loyal customer for quite some time now, and every experience has been nothing short of exceptional. The ease of shopping combined with their reliable service truly sets them apart. I have complete peace of mind knowing that I can trust this company for all my needs. Thank you, Distex.co.uk, for consistently exceeding my expectations!

All I could ask for and more!

Where do I even begin with my experience at distex.co.uk? From the moment I reached out to them, they went above and beyond in every aspect. Not only did they ensure that my items were delivered securely and promptly, but they also provided invaluable guidance on the right screen replacement for my device. The team’s dedication to customer satisfaction truly shone through when I encountered issues with my camera. Initially, I thought a lens replacement would suffice, but they surprised me by replacing the entire camera for free. To top it off, they even sent me a complimentary SIM card tray without me having to ask—a true testament to their generosity and commitment to going the extra mile for their customers. Their responsiveness and support extended beyond transactional interactions, as they consistently provided swift and comprehensive assistance via Instagram DMs. It's evident that they genuinely care about their customers and take pride in offering a diverse range of repairs for various models and brands. What's truly remarkable is that their pricing is incredibly competitive without compromising on the exceptional service they provide. I was left speechless by their outstanding generosity and willingness to exceed expectations. Without a doubt, I wholeheartedly recommend distex.co.uk to anyone in need of phone repairs. This experience has left a lasting impression on me, and I am incredibly grateful for everything they have done. Thank you, thank you, thank you!

An Exceptional Experience Beyond Expectations!

I can't say enough good things about the service I received from distex.co.uk. Not only did they provide next-day special delivery with insurance for my items, but they also went above and beyond in helping me determine the right screen replacement for my device. Their customer service team was incredibly patient and knowledgeable, even replacing my entire camera for free when I thought just changing the lens would solve the issue. To top it off, they surprised me with a free SIM card tray after mine went missing, without me even mentioning it. What truly sets them apart is their generosity and willingness to assist. Despite being more affordable than competitors, they never hesitated to offer additional help and support. Their wide range of repair options for various models and brands is impressive, and their responsiveness on Instagram DMs was remarkable. I was genuinely touched by their kindness and dedication to customer satisfaction. I can confidently say that I was not only satisfied but truly impressed by their outstanding service. I will wholeheartedly recommend distex.co.uk to anyone in need of phone repairs. A big thank you to the team for exceeding all my expectations - you have earned a loyal customer in me!

Recommended 5 stars

I recently purchased an iPad Pro 12.9 5th gen from distex.co.uk, and I couldn't be happier with my experience. Despite making the purchase online on a Friday, I was able to pick it up on Tuesday. The device was in perfect condition, just as it was described on the website. I was particularly impressed by the friendliness and helpfulness of the staff. They provided excellent customer service, which made the entire process smooth and enjoyable. I highly recommend distex.co.uk to anyone looking for a reliable and trustworthy source for tech products. Overall, my experience with distex.co.uk has been nothing short of exceptional, and I will definitely be returning for future tech purchases. Five stars all the way!

The Perfect Purchase Experience for an iPad Pro 12.9 5th Gen at Distex

After purchasing an iPad Pro 12.9 5th Gen from distex.co.uk, I couldn't be happier with my decision. I ordered it online on a Friday and picked it up on Tuesday. The device was in perfect condition and matched the description on the website accurately. The staff was incredibly friendly and helpful, making the entire process seamless. I highly recommend distex.co.uk to anyone in search of quality products and exceptional service. It's a 5-star experience all the way. Thank you for making my purchase experience truly memorable!

Very trusting company

I cannot sing enough praises for distex.co.uk. They are truly a very trusting company. Recently, my son managed to shatter his beloved iPad Pro screen, and I was in a panic. After reaching out to Distex, they promptly took charge of the situation. True to their word, they not only did an exceptional job with the repair but also managed to send it back the very same day. From start to finish, the entire experience was seamless. The level of professionalism and efficiency they demonstrated was truly impressive. I was initially nervous about entrusting such a valuable device to someone else, but Distex exceeded all my expectations. Their dedication to providing top-notch service is commendable, and I will definitely be using their services in the future. If you're looking for a company that not only delivers on their promises but goes above and beyond, I wholeheartedly recommend Distex. Thank you for giving my son's iPad Pro a new lease on life!

Unmatched Trust and Exceptional Service

My experience with distex.co.uk left me nothing short of impressed. The team not only replaced my son's iPad Pro screen with impeccable skill and efficiency, but they also managed to send it back the same day. Their prompt service and attention to detail truly reflect a level of trustworthiness that is hard to come by nowadays. I can wholeheartedly recommend this company to anyone in need of electronic repairs. Thank you for restoring my faith in exceptional customer service!