Users Voice for Docsapp

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 06 Oct 2019

Last updated by on 08 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 5 4.8 4.2 2
Feb 2023 5 5 1.5 5 5 1
Mar 2023 5 5 5 5 5 5
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Detailed Docsapp Review by

Introduction is an online healthcare platform that connects patients with specialist doctors via video and audio calls, chat, and consultations. The platform focuses on providing accessible and affordable healthcare services to patients across India, especially those in rural and remote areas. The company was founded in 2015 and has since been proving to be a game-changer in the Indian healthcare industry.

Pros and Cons

  • Easy access to specialized doctors
  • Convenient and affordable consultations
  • Cut down wait times to see the doctor
  • 24/7 consultations anytime, anywhere
  • Accessible care for rural and remote areas
  • Limited physical examination through virtual consultations
  • Not suitable for emergency care
  • Technical glitches may occur during video consultations

User Experience

The interface of is user-friendly and easy to navigate. The registration process is straightforward, and the platform offers multiple consultation options, such as voice, video calls, and chat. The interface also allows users to access their previous consultation history, prescriptions, and complete medical records.

Pricing and Value for Money offers affordable and comparatively lower consultation fees than traditional healthcare providers. The consultation fees range from Rs 199 to Rs 799, depending on the doctor’s specialization and experience. The platform also provides additional discounts and offers for first-time users and referrals.


There are several other online healthcare platforms available in India, such as Practo, 1mg, and Lybrate. However, is one of the most popular and widely used platforms, known for its affordable consultations and access to specialized doctors.

Customer Service has an efficient and responsive customer support team that provides assistance to users for any technical or medical-related issues. The platform also offers online chat support, email support, and phone support for patients to connect with doctors.

Product Quality and Selection focuses on providing high-quality medical consultations through its network of specialized and experienced doctors. The platform offers consultations for various medical issues, such as gynecology, dermatology, psychology, pediatrics, cardiology, and more.

Website Usability

The website interface is user-friendly, accessible, and mobile-responsive. The platform’s homepage provides easy navigation to users to explore various consultation options and search for available doctors. The site also allows users to access their previous consultation history, prescriptions, and complete medical records.

Returns and Exchanges does not offer returns or exchanges for medical consultations, as it is a service-based platform. However, if a consultation is not satisfactory, users can raise a complaint with the customer support team for further assistance.

Promotions and Discounts offers attractive and regular discounts and promotional offers to first-time users and referrals. The platform also provides exclusive discounts on consultations during festive seasons and other special occasions.

Reputation has a good reputation in the Indian healthcare industry for its affordable consultations and access to specialized doctors. The platform has received positive reviews and feedback from users and continues to improve its services.

Payment Options offers various payment options, such as credit cards, debit cards, net banking, and mobile wallets. The platform also ensures secure and hassle-free transactions through its secured payment gateway system.

Loyalty Programs does not offer any specific loyalty programs. However, the platform does provide regular discounts and exclusive offers for its regular users.

Customer Reviews has received positive reviews and feedback from users for its affordable consultations, access to specialized doctors, and user-friendly interface. However, some reviews also note occasional technical glitches during video consultations.

Community Involvement is actively involved in community initiatives for providing accessible healthcare to rural and remote areas. The platform provides frequent awareness and health education programs for individuals and communities to improve their health and well-being.

Shipping and Costs does not involve any physical products or shipping costs. The platform provides virtual consultations and serves as a platform to connect patients with specialist doctors. Overall, is a reliable and affordable healthcare platform that offers access to specialized doctors for medical consultations anytime, anywhere. The platform has a user-friendly interface and efficient customer support, making healthcare accessible and convenient for Indian users.