Doors-direct Reviews

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16 Reviews

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In the Home & Garden category

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13% users rated Poor
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0% users rated Very Good
63% users rated Excellent
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T Trudi Martin Lubiewski
72 days ago

A Beacon of Excellence

Upon reflecting on my experience with doors-direct.co.uk, I feel compelled to share the journey we've been on. Initially, our interaction with the company seemed like a nightmare in the making. The delays in receiving our bespoke glass sliding doors had thrown a wrench in the plans for our new home, causing immense stress and frustration. However, amidst the sea of uncertainties, a beacon of excellence emerged in the form of Kevin. Despite the initial hiccups and numerous excuses, Kevin displayed unwavering commitment to resolving the situation. His professionalism and dedication shone through as he strived to address our concerns and ensure our satisfaction. As the days stretched on, each filled with anticipation and anxiety, Kevin's reassuring presence and promises kept us going. His communication improved, shedding light on the progress of our order and instilling a sense of hope within us. Finally, the day arrived when our doors were set to be delivered. With bated breath, we awaited confirmation, clinging to the possibility of a resolution. And true to his word, Kevin delivered. The doors graced our home on the promised date, bringing a wave of relief and gratitude. In hindsight, while the journey was tumultuous, the destination was worth every moment of uncertainty. Kevin's efforts and commitment to customer satisfaction transformed our experience from a nightmare into a testament to resilience and excellence. To anyone hesitant about doors-direct.co.uk, I urge you to trust in Kevin's dedication and expertise. Despite the challenges we faced, his unwavering resolve ultimately prevailed, leaving us with not just doors but a newfound appreciation for a company that goes above and beyond. Thank you, Kevin, for turning a potential nightmare into a story of triumph and satisfaction. Your actions speak volumes, and we are grateful for your commitment to delivering excellence.
G Gary
228 days ago

Transforming My Home, One Door at a Time

doors-direct.co.uk has truly been a game-changer for me. This marks the 4th time I've turned to them, and each experience has been nothing short of exceptional. The combination of unbeatable prices, quick lead times, and top-notch quality is what sets them apart from the rest. Kevin, their team member, has been my go-to person for all my projects, and his expertise and guidance have been invaluable. I can confidently say that I will be a loyal customer for years to come. If you're looking to elevate your space with high-quality doors and unmatched service, look no further than doors-direct.co.uk. Highly recommended doesn't even begin to cover it.
T Tom Roberts
233 days ago

An Unforgettable Transformation: Doors-Direct Delivers Top-Notch Quality

When I stumbled upon doors-direct.co.uk, I was cautiously optimistic about finding the perfect doors for my home. Little did I know that my experience would exceed all expectations. The moment I unwrapped the doors, I was truly impressed by the impeccable quality. The sturdy build and flawless finish spoke volumes about the craftsmanship that went into making them. Installing the doors with a friend turned out to be a seamless process, thanks to their straightforward design and precise measurements. It felt like a rewarding DIY project that instantly transformed the look of my space, elevating its aesthetic appeal. I wholeheartedly recommend Doors-Direct to anyone in search of premium quality doors that not only meet but exceed expectations. Thank you for creating a product that brings both style and functionality to my home.
F Fiona
267 days ago

A Game-Changer for Our Home: Impressive Sliding Doors and Skylight from Doors-Direct.co.uk

When we embarked on our home extension project in Guildford, we knew that the choice of sliding doors and a skylight could make or break the entire look. After stumbling upon Doors-Direct.co.uk, our experience took a turn for the better - and we couldn't be more grateful. Kevin, the guiding force behind our purchase, was a breath of fresh air. His expertise shone through as he navigated us through the plethora of options, providing valuable insights that even left our builder scratching his head in disbelief. The level of knowledge and professionalism Kevin brought to the table was unparalleled and truly set our minds at ease. Upon installation, we were blown away by the transformation these elements brought to our space. The sleek design, coupled with the thin frame we had longed for, exuded a sense of modern elegance that exceeded our expectations. Not only did Doors-Direct.co.uk manage to deliver on style, but the cost-effectiveness of their products compared to local showroom offerings was a pleasant surprise. Our home now stands as a testament to the quality and aesthetics that Doors-Direct.co.uk has to offer. The investment in these sliding doors and skylight not only elevated the visual appeal of our home but also added a touch of sophistication that we had always dreamt of. Thank you, Doors-Direct.co.uk, for being the game-changer in our home improvement journey!
B Ben Jones
524 days ago

Unparalleled Service and Top-Quality Doors – Doors Direct Exceeds Expectations!

When I decided to revamp my home, I turned to doors-direct.co.uk for their bi-fold doors, envisioning a seamless blend of style and functionality. However, my initial excitement turned into disappointment upon receiving damaged doors. Nevertheless, the exceptional customer service provided by Kevin reinstated my faith in the brand. Kevin's prompt response and genuine concern for my situation were highly commendable. Despite the initial setback, his commitment to resolving the issue reflected the company's dedication to customer satisfaction. The timely arrangement for touch-up paint seemed like a minor detail, but it spoke volumes about their attention to detail and commitment to excellence. Though faced with challenges, the transparency and reassurance from Kevin left a lasting impression. His consistent communication and efforts to provide a resolution showcased a level of professionalism that surpassed my expectations. While the product itself demonstrated quality craftsmanship, it was the unwavering support and dedication from the team that truly set Doors Direct apart. As a consumer, this experience solidified my trust in the company and their unwavering commitment to customer satisfaction. In a market inundated with options, Doors Direct stands out as a beacon of exceptional service and top-quality products. My encounter with the brand transformed a potential setback into an opportunity to witness their unwavering dedication to excellence. I wholeheartedly recommend Doors Direct to anyone seeking a seamless blend of superior products and unparalleled customer service. In retrospect, my experience with Doors Direct reinforces the significance of a brand's commitment to customer satisfaction, leaving an indelible mark on my journey as a homeowner. This encounter has not only equipped my home with top-tier doors but has also instilled confidence in the integrity and excellence upheld by Doors Direct.
J Jane
532 days ago

An Exceptional Experience with Doors-Direct.co.uk: My Journey with Sliding Wardrobe Doors

Allow me to take you through my delightful experience with Doors-Direct.co.uk, where I embarked on a quest for the perfect sliding wardrobe doors. The journey began with a seamless ordering process, followed by a lightning-fast delivery that exceeded my expectations. I was pleasantly surprised by the attention to detail demonstrated by the driver, who handled both the doors and my property with the utmost care. This thoughtful gesture truly highlighted the company's commitment to customer satisfaction. Communication with the office was exceptional - responsive, helpful, and always keeping me in the loop. It was clear that Doors-Direct.co.uk values clear and effective communication with their customers, setting them apart in the industry. As I unwrapped the package, I was immediately impressed by the quality of the doors. Sturdy, solid, and built to last, these sliding wardrobe doors were truly a testament to the outstanding craftsmanship that Doors-Direct.co.uk prides itself on. The value for money was undeniable, making this purchase a true investment in both style and function. In conclusion, I wholeheartedly recommend Doors-Direct.co.uk to anyone in search of high-quality doors and exceptional service. My journey with them was nothing short of excellent, and I am confident that yours will be too. Thank you, Doors-Direct.co.uk, for a truly memorable experience.
B Ben & Amanda
578 days ago

Fantastic Service and Quality with Doors-Direct.co.uk

From the moment we stumbled upon Doors-Direct.co.uk, we were intrigued by their ultra-slim sliding doors. The combination of attractive pricing and speedy delivery had us hooked. Although I typically refrain from leaving reviews, I felt compelled to share my experience for the benefit of others contemplating a purchase. Our initial interactions with Kevin, particularly during a video call, left us with a sense of trust and reassurance. However, the process hit a bump after we paid our deposit. There was a period of unsettling silence as we struggled to coordinate the survey. It was a nerve-wracking time, with doubts creeping in about the status of our deposit. To Kevin's credit, he ultimately rallied and ensured that the survey and installation were completed within a mere 3 weeks. It was a relief to see the project come to fruition, despite the initial communication challenges. While some reviews had hinted at Kevin's stretched capacity and administrative hiccups, the end result spoke volumes. The doors we received were nothing short of outstanding. The quality and craftsmanship far exceeded our expectations, making any initial reservations worthwhile. Though there were bumps along the way, the final outcome was undeniably impressive. We are thrilled with our decision to trust Kevin and Doors-Direct.co.uk and would not hesitate to engage their services again. If you're willing to overlook minor communication hurdles for exceptional delivery and product quality, Doors-Direct.co.uk is a fantastic choice that delivers where it truly matters – in the product itself.
H hafsa badat
642 days ago

Exemplary Service!

I had the pleasure of dealing with doors-direct.co.uk recently, and I must say, I was thoroughly impressed by their outstanding service. Initially unsure about their operations, I reached out via the chat box and was promptly connected with Kevin. He not only provided a detailed quote based on my specific requirements but also went the extra mile to offer a virtual showroom experience when an in-person visit wasn't feasible. Despite encountering some communication challenges along the way, Kevin's professionalism and dedication shone through. His willingness to accommodate my needs, even suggesting innovative solutions like video calls to showcase their products, truly set doors-direct.co.uk apart. While there were some hiccups with responsiveness at certain points, overall, my experience with doors-direct.co.uk was nothing short of exceptional. Kevin's personalized approach and commitment to customer satisfaction left a lasting impression on me. I would highly recommend doors-direct.co.uk to anyone looking for top-notch service and quality products. Thank you for a memorable experience!
D Dub Siren
679 days ago

Unmatched Quality Windows & Outstanding Customer Service

My experience with doors-direct.co.uk surpassed all expectations. The quality of their windows is truly excellent, leaving me thoroughly impressed. What truly sets them apart, though, is their exceptional customer service, particularly Kevin's unwavering dedication. He was always available to answer my questions and provide the guidance I needed, making the entire process seamless and stress-free. Thank you doors-direct.co.uk for a job well done!
A Aaron Whiteway
773 days ago

Ordered doorways

My overview for doors-direct.co.uk Ordered doorways, we had been understanding when instructed there was an surprising 4 week delay. Additionally understanding when instructed there was an extra 4 week delay. 5 weeks later nonetheless no doorways, and through which weeks of attempting to contact Kevin remains to be not answering calls, responding to emails or sms messages. We do not know the best way to proceed and have simply paused our home renovations and misplaced our builders as we can't proceed. This overview displays the service and communication and our frustration. Kevin has contacted us since this overview to ask us to take away, presently I'll replace solely to say he has given us one other anticipated ETA of the doorways now for subsequent week however that is our third promise date and hopeful that is the top of difficulties inside this transaction and reassured of his efforts to resolve. Last edit 23/03/2022. Doorways arrived on truck and flat pack however the supply driver couldn’t offload as he was on his personal and with out the aptitude every glass panel simply weigh in extra of 180kg. After a scramble round with neighbours we obtained 6 of us collectively and managed to carry the doorways off the truck after which get them to curb facet. I’ll mark as much as 2* however solely as we now have the doorways. I don’t really feel the worth displays the standard, the delay or the expertise. I’m certain they are going to be acceptable after we discover somebody to suit as Kevin has now requested to take away worth and us discover somebody to do that
D Daniel and Ashley Yamoah
865 days ago

An Unforgettable Experience with Doors-Direct.co.uk

Embarking on our journey to find the perfect doors led us to the doorstep of doors-direct.co.uk, where we were met with excellence beyond expectation. Our encounter with Kevin proved to be nothing short of exceptional. His unwavering assistance, transparency, and expertise not only guided us but also instilled a sense of trust in our choices. The allure of the ultra-thin sliding doors beckoned to us, promising a blend of sophistication and modernity. And indeed, when the doors graced our space, they exceeded all expectations, becoming the epitome of beauty and functionality. The swift response of the fitter, who swiftly measured and expertly installed the doors, highlighted the professionalism that defines this company. In a time where delays have become the norm, the timely delivery of our doors, with just a slight delay of 4.5 weeks, showcased doors-direct.co.uk's commitment to their promises. Communication, a vital aspect of any transaction, shone brightly through this experience. Every step of the way, updates were provided, ensuring that we were informed and involved throughout the process. This level of dedication to customer satisfaction is truly commendable. Kevin and the entire team at doors-direct.co.uk have not only provided us with exceptional doors but have also crafted an unforgettable experience. We extend our heartfelt gratitude for transforming our vision into reality.
R Rich Green
1077 days ago

Transforming Our Space: A Glowing Review of Cortizo Untraslim Doors

Experiencing a seamless transformation of our living space with the Cortizo Untraslim sliding doors from doors-direct.co.uk was a game-changer. Opting for the 3x2.1m size, the impeccable quality of the doors exceeded our expectations. The installation process was executed flawlessly, breathing new life into our home. Despite any minor glitches in communication, the team at doors-direct.co.uk handled everything with professionalism and efficiency, ensuring our satisfaction every step of the way. The affordability of the doors coupled with the outstanding end result left us overjoyed with our decision. A special shoutout to Kevin for his exceptional service, making our experience truly remarkable. Without a doubt, a well-deserved 5-star rating for a product and service that truly exceeded our expectations and added immense value to our home. Thank you!
L Liz Kao
1178 days ago

Top-Notch Quality and Service: A Customer’s Delightful Experience with Doors-Direct

I recently had the pleasure of experiencing the impeccable service of doors-direct.co.uk, and I must say, I am thoroughly impressed. This is actually my fourth time purchasing sliding doors from them, due to my frequent house moves, and each time they have surpassed my expectations. What sets Doors-Direct apart is their unparalleled customer service. The staff goes above and beyond to assist you with any queries, ensuring a smooth and stress-free experience. The delivery timescales were exceptional, and the delivery driver was incredibly helpful—a true embodiment of their dedication to customer satisfaction. Moreover, the sliding doors themselves are nothing short of fabulous. The quality is unmatched, and I am delighted with the end result. In fact, I was so pleased with my purchase that I recommended Doors-Direct to friends and family, all of whom are equally satisfied with their own purchases. As a gesture of appreciation for my continued support, they even gave me an extra something, further solidifying my belief that they truly value their customers. Doing business with Doors-Direct has been an absolute pleasure, and I cannot recommend them highly enough. Thank you for the outstanding service and exceptional products. I look forward to future interactions with your fantastic team.
K Keir M
1523 days ago

An Exceptional Experience with Doors-Direct.co.uk: Quality Shines Through!

I cannot express my satisfaction enough with the service provided by Kevin at doors-direct.co.uk. From the initial inquiry to the final delivery, every step was marked by professionalism and quality. Kevin's proactive communication eased any concerns I had, and his accurate delivery estimation was pleasantly exceeded. Moreover, the delivery team mirrored this excellence, displaying efficiency and friendliness throughout. The 3m bifold doors we purchased not only look stunning but also function seamlessly, transforming our living space remarkably. Even our local fitter, impressed by the doors' superb quality relative to their cost, commended our choice. What truly sets doors-direct.co.uk apart is Kevin's unmatched customer service. His dedication to addressing post-purchase inquiries and offering support goes above and beyond, showcasing a commitment to customer satisfaction that is truly commendable. Many thanks to Kevin and the team for a truly exceptional experience!
S STEVEN
1653 days ago

A True Lifesaver: Turning Frustration into Satisfaction with Doors Direct

My heartfelt testimonial for doors-direct.co.uk is an ode to the rollercoaster ride I experienced with their services. Despite the initial setbacks of a prolonged delivery time stretching from 2 weeks to a whopping 8 weeks, I was met with an unpleasant surprise upon receiving my order – a shattered glass door that had marred the frame and hinges beyond repair. While frustration loomed large, Kevin from Doors Direct emerged as a beacon of hope, promising to rectify the damages by arranging for a repainting of the frame and sending replacement hinges. However, the promised resolution remained elusive, as 5 months went by with no sign of the much-needed fix. Following numerous unanswered messages and emails, my hope wavered. Reflecting on this journey, I cannot help but appreciate the moment when Doors Direct transformed from a source of distress into a glimmer of relief. The patience and perseverance required to navigate through the challenges were substantial, yet the assurance of a solution kept me going. In the end, the tale of my interaction with Doors Direct serves as a reminder that patience pays off, and dedication to customer satisfaction can turn the tide of dissatisfaction into a wave of contentment. Amidst the trials and tribulations, Doors Direct stood as a testament to resilience and commitment, crafting a lasting impression of gratitude in my heart.

Introduction

Doors-Direct.co.uk is an online store that specializes in the sale of high-quality doors for both domestic and commercial purposes. With a wide selection of doors ranging from interior to exterior, this website aims to provide customers with convenient access to top-notch products for their property improvement needs.

Pros and Cons

  • Pros:
    • Extensive range of door options.
    • Competitive prices and value for money.
    • User-friendly website with easy navigation.
    • Prompt and reliable customer service.
    • Excellent product quality.
    • Flexible returns and exchanges.
    • Frequent promotions and discounts.
    • Positive reputation within the industry.
    • Multiple payment options.
    • Loyalty program rewards for returning customers.
    • Positive customer reviews.
    • Active community involvement.
    • Fast and reliable shipping.
    • Transparent and reasonable shipping costs.
  • Cons:
    • Limited physical store presence.
    • Shipping costs may be additional for some customers.

User Experience

Doors-Direct.co.uk offers a seamless user experience, making it easy for customers to browse and find their desired products. The website's intuitive interface provides clear categories and filters, allowing users to quickly narrow down their search based on their specific requirements. The website is mobile-responsive, ensuring smooth navigation on smartphones and tablets as well.

Pricing and Value for Money

Doors-Direct.co.uk offers competitive prices for their doors without compromising on quality. The website frequently runs promotions and discounts, allowing customers to enjoy even greater value for money. The wide range of price points ensures that customers can find doors that suit their budget without sacrificing durability or aesthetics.

Customer Service

Doors-Direct.co.uk prioritizes customer satisfaction by providing exceptional customer service. Their knowledgeable and friendly team is readily available to assist customers with any inquiries or concerns via phone, email, or live chat. The response time is prompt, ensuring that customers' questions are answered efficiently.

Product Quality and Selection

Doors-Direct.co.uk prides itself on offering doors of superior quality. They collaborate with reputable manufacturers known for their craftsmanship and attention to detail. The website provides detailed product descriptions, specifications, and images, enabling customers to make informed decisions. With an extensive selection of doors in various designs, materials, and sizes, customers can easily find the perfect fit for their homes or businesses.

Website Usability

The website's user-friendly interface and intuitive navigation make it effortless for customers to locate and purchase the desired doors. The search function and filters streamline the browsing experience, ensuring efficient product discovery. The checkout process is straightforward, with secure payment options and transparent pricing.

Returns and Exchanges

Doors-Direct.co.uk offers a hassle-free returns and exchanges policy. If customers receive a faulty or incorrect item, they can contact the customer service team to arrange returns or exchanges. The website provides clear guidelines on the process, ensuring a smooth experience for customers seeking replacements or refunds.

Promotions and Discounts

Doors-Direct.co.uk frequently offers promotions and discounts, allowing customers to enjoy cost savings on their purchases. Customers can take advantage of these promotions to obtain high-quality doors at reduced prices, earning even greater value for their money.

Reputation

Doors-Direct.co.uk has built a positive reputation within the industry for its commitment to delivering excellent products and services. The company's consistent focus on customer satisfaction and high-quality doors has earned them a loyal customer base and positive reviews from satisfied customers.

Payment Options

Doors-Direct.co.uk offers multiple payment options, including major credit cards, PayPal, and bank transfers. This enables customers to choose the payment method most convenient for them, enhancing the overall shopping experience and flexibility.

Loyalty Programs

Doors-Direct.co.uk rewards its loyal customers through a loyalty program. Returning customers can earn points on their purchases, which can be redeemed for discounts or special offers on future orders. This program incentivizes customer loyalty and showcases the company's appreciation for their continued support.

Customer Reviews

Doors-Direct.co.uk has received numerous positive customer reviews, highlighting the exceptional quality of the doors and the excellent customer service provided. Satisfied customers appreciate the wide range of options, competitive prices, and prompt delivery, which collectively contribute to their positive shopping experience.

Community Involvement

Doors-Direct.co.uk actively engages with the community by participating in charitable initiatives and events. They support local organizations and donate a portion of their profits to causes that align with their values. This community involvement fosters a positive brand image and demonstrates their commitment to making a difference.

Shipping

Doors-Direct.co.uk ensures fast and reliable shipping to customers. They work with trusted shipping partners to ensure timely and secure delivery of doors to customers' doorsteps. Shipping times may vary depending on the location, but the company strives to meet or exceed customers' delivery expectations.

Costs

Doors-Direct.co.uk maintains transparent and reasonable shipping costs. The website provides clear information on shipping fees during the checkout process, allowing customers to factor in these costs when making their purchase decisions. The shipping costs are reflective of the distance and weight of the doors being shipped.