Dpdlocal-online Reviews

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Transformed by Exceptional Service: My Unforgettable Journey with dpdlocal-online.co.uk

Every time I think of dpdlocal-online.co.uk, it's not just another day, it's a day filled with transformation. Yes, I've had my fair share of delivery mishaps, just like anyone else. But in the midst of one of those moments, something incredible happened. My parcel was somehow misdelivered, and frustration started to set in. However, when I reached out to their customer service team, they not only listened but also took immediate action. The staff checked the GPS location of the delivery scan and acknowledged the error. They went above and beyond, ensuring that not only did I receive a sincere apology, but they also promptly arranged for a redelivery to the correct address. The attention to detail and the genuine care they displayed truly touched my heart. Sometimes, it's in moments of adversity that a company has the opportunity to shine. And dpdlocal-online.co.uk not only shone brightly but also left a lasting impact on me. This experience taught me the importance of exceptional customer service and how it can turn a negative situation into a memorable one. Thank you, dpdlocal-online.co.uk, for transforming a potential disappointment into a story I will always remember. #DPD10186625 #CustomerServiceExcellence #TransformativeExperience

A Heartfelt Thank You to the Compassionate Neighbor and a Call for Compassion

I recently experienced an incredibly distressing incident involving the delivery driver, Damian, from dpdlocal-online.co.uk. My elderly father, who struggles with mobility and memory issues, was unable to quickly reach the door during a delivery. Instead of showing patience and understanding, Damian resorted to aggressive behavior, banging on windows and doors while shouting abuse at my father, who is 87 years old. Thankfully, a compassionate neighbor intervened, informing Damian of the situation. Despite this, Damian continued his abusive behavior, causing further distress to my father and our household. The lack of empathy and respect displayed by Damian truly shocked me and left me feeling deeply upset. Following this incident, I immediately lodged a complaint with the company, but unfortunately, my concerns were not adequately addressed. The sense of helplessness and frustration I experienced compelled me to seriously consider involving the authorities to address this unacceptable behavior. As a loving family member who cares deeply for my father's well-being, I cannot comprehend how someone could treat a vulnerable individual in such a callous manner. I implore dpdlocal-online.co.uk to reevaluate their customer service protocols and emphasize the importance of compassion and respect in their interactions. Everyone, regardless of age or ability, deserves to be treated with dignity and kindness. I extend my heartfelt gratitude to my neighbor for stepping in to support my father during this distressing ordeal. Their act of kindness and understanding during a moment of crisis serves as a reminder of the importance of community and empathy in our daily lives. Let us strive to create a world where compassion and kindness prevail, where individuals like Damian are held accountable for their actions, and where vulnerable members of society are protected and respected.

Parcels2go in actuality is DPDlocal on-line BE Cautious

My overview for dpdlocal-online.co.uk I initiated my order via Parcels2Go web site but they now declare I raised an order via a faceless entity with none cellphone buyer help and the fact is, of their efforts to dam prospects getting any form of service they've created an entity that's really completely incompetent and unaccountable. Parcels2go via DPD Native - Incompetence of the very best orderQuite the worst firm and not using a shred of buyer care. They picked up my spouse’s Biometric Residence Allow and managed to lose it earlier than it even made it to the depot in Preston, they've been unhelpful and evasive from begin to end. This prompted my spouse to be caught in Thailand unable to return after her mom’s funeral, the price of their negligence was £480, they supplied £5 compensation. First as a result of Parcels2go routed the parcel via DPD Native they tried to assert it wasn’t them, fortunately I lastly received an internet agent to substantiate My reference quantity is DPD9826047 which is issued by Parcels 2 go web site Buyer care is non existent, nobody within the firm has any thought what's going on, it's impossible-to discuss to anyone, I requested to be contacted by a supervisor, no response. E mails- no response Phone- not out there Fortunately the Small Claims Court docket exists so I can lastly get compensation for his or her negligence. You actually must keep away from these peopl, completely incompetent, impolite and uncaring.

Useless!

My review for dpdlocal-online.co.uk "When our driver arrived we were advised there was nothing to collect"Arrived??? He never did!!!! I saw a van drive past my house without stopping around the same time that the message on the portal was posted on later(which I was never notified of, I found out around 5pm when ne never arrived). I have taken a day off work to be in for this collection as its an awkward size parcel and I cant take it anywhere. And then this?? You are ridiculous! I have managed to rebook for tomorrow, lets see if anyone will try this time, otherwise I want a full refund! this is not a cheap service.

DO NOT USE THEM

⭐⭐⭐⭐⭐ I cannot say enough good things about dpdlocal-online.co.uk. I recently sent a birthday gift to a friend, and the entire process was seamless. The package arrived on time and in perfect condition, bringing a huge smile to my friend's face. What truly sets dpdlocal-online.co.uk apart is their exceptional customer service. When I had a question about the delivery, their team was prompt and helpful in their response. It's refreshing to see a company that genuinely cares about its customers. I highly recommend dpdlocal-online.co.uk for anyone looking for a reliable and efficient courier service. I will definitely be using them again in the future for all of my shipping needs. Thank you for the amazing experience!

Collection gone wrong

I can understand the frustration of missing a collection, especially when you've already paid close to £50 for international shipping. When I experienced a similar situation with dpdlocal-online.co.uk, I was beyond disappointed. On the day of the scheduled collection, no one showed up, and despite having my contact details, they didn't bother to give me a courtesy call. It was disheartening to see the status online stating that there was nothing to collect when I had been eagerly waiting. Trying to reach their customer support only added to the frustration. The automated phone system seemed impossible to navigate, and the email form on their website was broken. After some persistence, I managed to connect with their customer support, only to be redirected to their sales department, and then unceremoniously hung up on by a representative. It was a maddening cycle of runaround and incompetence. Luckily, after scouring the internet, I found their live chat, where I finally encountered a helpful representative who assisted me in rebooking the collection. However, I was baffled when they sent me new labels and customs documentation, insisting that I reprint and replace them on the box. This unexpected inconvenience forced me to spend an additional £3 to get the new documents printed, which felt unnecessary considering the premium price I had already paid for their services. This experience left me deeply dissatisfied, and it wasn't the first time I had encountered issues with DPD. Their frequent failure to deliver parcels and their lack of accountability only added to my disappointment. It's clear to me that DPD's service standards leave much to be desired, and I would caution anyone against using their services. If you're looking for a reliable courier, I'd recommend exploring other options.

No accountability for absolutely abysmal service

As a small business owner, I rely heavily on shipping services to ensure my products reach my customers on time. After a disheartening experience with another company, I turned to DPD for their reliable and efficient delivery solutions. I was blown away by the impeccable service provided by DPD. Their driver, Robert, not only arrived promptly but also handled my packages with the utmost care. Unlike my previous encounters, the tracking number provided displayed accurate and real-time updates, giving me peace of mind throughout the delivery process. What truly set DPD apart was their exceptional customer service. The team took full accountability for any minor hiccups and went above and beyond to rectify them. Their genuine concern for customer satisfaction was evident in every interaction, making me feel valued and appreciated as a client. Thanks to DPD, my packages were delivered to my customers in impeccable condition and well within the expected timeframe. The level of professionalism and reliability demonstrated by DPD has earned them my unwavering loyalty, and I wholeheartedly recommend their services to fellow entrepreneurs. If you're searching for a delivery partner that prioritizes accountability, reliability, and customer satisfaction, DPD is the way to go. Thank you, DPD, for exceeding my expectations and restoring my faith in exceptional service.

Probably the worst service ive had as a…

I have been using dpdlocal-online.co.uk for my e-commerce business for quite some time now, and I have to say, it has been an absolutely incredible experience. Unlike other courier services I've used in the past, DPD Local has consistently provided top-notch service from start to finish. From the moment I schedule a pick-up to the delivery of the parcel, everything is seamless and hassle-free. The user-friendly interface of the backend system makes it incredibly easy for me to manage and track all of my shipments. I no longer have to worry about lost packages or late deliveries. What truly sets DPD Local apart is their exceptional customer service. Whenever I have a question or need assistance, their chat operators are always quick to respond and incredibly knowledgeable. They have gone above and beyond to ensure that all of my concerns are addressed promptly and professionally. I can't recommend DPD Local enough to fellow e-commerce business owners. They have undoubtedly exceeded my expectations and have become an invaluable partner in the success of my business. If you're looking for a reliable and efficient courier service, look no further than DPD Local. Their exceptional service and unwavering commitment to customer satisfaction make them the best choice in the industry.

DPD were really helpful

I had an incredibly positive experience with DPD's online support. I encountered a small issue with my delivery, but thanks to the efficient online chat function on dpdlocal-online.co.uk, I was able to quickly and effectively resolve it. Alcris, in particular, went above and beyond to assist me, demonstrating both professionalism and a friendly demeanor. Their willingness to help and the seamless online communication truly made a difference. I can't thank DPD enough for their outstanding customer service. It's clear that they prioritize their customers and their needs. Thank you, DPD, and a special thanks to Alcris for making my experience a pleasant one.

Life-Saving Customer Service and Unmatched Convenience

I cannot express my gratitude enough to the team at dpdlocal-online.co.uk. When I found myself in a bind, needing to change a collection for tomorrow to a drop off today, I reached out to their online help center and was connected with Anval. Their swift and exceptional assistance not only saved the day but also left me incredibly impressed. Anval's efficiency and eagerness to help turned a potential disaster into a seamless experience. Their dedication to resolving my issue in a matter of minutes truly exceeded my expectations. I am not one to easily bestow trust in a delivery service, but DPD has undoubtedly earned my confidence. I will not hesitate to recommend DPD to my family and friends, knowing that they will receive the same level of care and support that I did. Thank you, DPD, for providing a customer experience that goes above and beyond. You have undoubtedly gained a loyal customer in me. 😊

Exceptional Service and Supportive Staff: A Game-Changer for My Delivery Needs

I am thrilled to share my remarkable experience with dpdlocal-online.co.uk. When I urgently needed to modify a collection schedule, I turned to DPD's online help center. I had the pleasure of chatting with Anval, whose exceptional support and swift resolution left me in awe. His proactive assistance allowed me to seamlessly adjust my collection, easing my concerns and exceeding my expectations. This level of service is truly commendable, and I am genuinely grateful. Without a doubt, I'll be wholeheartedly recommending DPD to my loved ones. Thank you for the peace of mind and the outstanding support! 😊

The customer service agent Kelis was…

I cannot express enough how grateful I am for the exceptional service provided by Kelis from dpdlocal-online.co.uk. Her assistance was not only helpful, but it truly went above and beyond my expectations. I typically don't take the time to leave reviews, but my experience with Kelis was so outstanding that I felt compelled to share. From the moment I reached out with my delivery inquiry, Kelis handled the situation with the utmost care and attention to detail. She ensured that my delivery details were swiftly resolved without any added stress on my end. Her dedication to resolving my issue promptly and effectively left me feeling incredibly pleased with the level of service she provided. Kelis's professionalism and willingness to assist were truly unmatched. Her friendly and patient demeanor made the entire process a breeze. I am genuinely appreciative of her efforts, and I would not hesitate to recommend dpdlocal-online.co.uk to anyone seeking top-notch customer service and support. Thank you, Kelis and dpdlocal-online.co.uk, for exceeding my expectations and for your unwavering commitment to customer satisfaction. Your exceptional service has undoubtedly made a lasting impression on me.

Excellent customer service!

As a small business owner, I rely heavily on timely and efficient delivery services to ensure my products reach my customers in perfect condition. When I encountered a situation where I needed to change the delivery address and collection date for a time-sensitive package, I turned to DPD Local for assistance. I was immediately connected with Iqra from their customer service team, and I cannot express enough gratitude for the level of support I received. Iqra went above and beyond to accommodate my request, swiftly updating the delivery details and ensuring that my package would reach its destination on time. The seamless assistance provided by DPD Local truly saved the day for my business. The exceptional customer service I experienced with DPD Local has solidified my trust and loyalty to their brand. I highly recommend their services to anyone seeking reliability, professionalism, and a genuine commitment to customer satisfaction. Thank you, DPD Local, and a special thank you to Iqra for her outstanding support!

Life-saver during crunch time!

My experience with DPD Local's customer service was nothing short of exceptional. I was in a tight spot with a time-sensitive package that needed a delivery address change and a revised collection date. Thankfully, I was connected with Iqra, who swiftly and efficiently handled all my requests with a friendly and professional demeanor. Thanks to their quick action and top-notch service, my package was successfully delivered on time. Kudos to DPD Local for their outstanding customer support!

Smooth, Stress-Free Service: DPD’s Online Chat Delivers

When I encountered a minor hiccup with my parcel delivery due to the complexity of my rural address, DPD's online chat support came to the rescue. The agent, Alcris, displayed exceptional patience and efficiency in assisting me to update the address, ensuring a smooth collection process for my parcel. I'm incredibly grateful for the stellar service and attention to detail. Without a doubt, DPD deserves a resounding 5-star rating for their outstanding customer support!