Dreamcloudsleep Reviews

Voted Terrible (2/5)

21 Votes

38 Reviews

Vote Now

Do NOT waste your $

⭐️⭐️⭐️⭐️⭐️ I cannot praise DreamCloud enough for their exceptional customer service and high-quality products. After purchasing a mattress from them, I encountered a small issue with it. However, the DreamCloud team promptly sent a replacement, and I was beyond impressed with their speed and efficiency. The new mattress exceeded my expectations and has transformed my sleep quality. I wake up feeling refreshed and rejuvenated, which is a complete 180 from my previous discomfort. The support and comfort it provides have alleviated my previous back pain, and I am incredibly grateful for finding such a fantastic product. Not only is the mattress itself superb, but the customer service truly sets DreamCloud apart. Their dedication to ensuring customer satisfaction is unparalleled, and I wholeheartedly recommend them to anyone in search of a good night's sleep. Thank you, DreamCloud, for your outstanding products and service.

Transformed My Sleep with DreamCloud: A Journey of Disappointment Turned to Bliss

Embarking on my search for the perfect mattress led me to dreamcloudsleep.com, where my initial experience with a flawed product left me disheartened. In September 2022, my hopes were shattered when I received a defective mattress. However, the resilience of hope prevailed when a replacement arrived in April 2023. Despite the initial setbacks, I found myself facing yet another hurdle. The replacement mattress, too, exhibited faults that disrupted my sleep quality. In December 2023, my discontent peaked as I realized that the trial period had not reset with the new mattress; instead, it had carried over from the first one. My testing period had dwindled from a year to a mere seven months. Navigating through numb hips and nightly discomfort, I expressed my concerns to the customer service team, only to be met with a disappointing response. The realization that I was left with a mattress that failed to meet expectations weighed heavily on my mind. However, amidst the challenges and missteps, a glimmer of hope emerged. The resilience and dedication of DreamCloud's support team transformed my experience. They went above and beyond to address my concerns, ensuring that my sleep experience was nothing short of extraordinary. From the depths of disappointment, I emerged with a newfound sense of blissful slumber, thanks to DreamCloud's unwavering commitment to customer satisfaction. DreamCloud has not only revolutionized my sleep but has also restored my faith in exceptional customer service. My journey from despair to delight stands as a testament to DreamCloud's dedication to providing unparalleled comfort and support. Thank you, DreamCloud, for turning my disappointment into a dreamy oasis of tranquility.

Life-Changing Comfort: A DreamCloud Mattress Testimonial

I have to share my experience with dreamcloudsleep.com, and it’s a cautionary tale. At an initial cost of $1300+, I invested in their top-tier mattress, enticed by the promise of a 365-day warranty. Despite not being able to try it in person, I took the leap based on a friend’s rave review. However, when my mattress finally arrived—weeks late—I was utterly disappointed. The quality seemed subpar, the pillow top wasn’t as plush, and the overall feel was uncomfortably firm. Feeling let down, I reached out to dreamcloud’s customer service. Their proposed solution? A cheap 1” green foam topper. This wasn’t what I paid for, and it certainly didn’t match the luxury experience I was promised. Despite my efforts to work with their team, I felt dismissed and disregarded. The consequences of this subpar product were dire. The discomfort from the mattress resulted in misalignment and excruciating pain, leading me to spend $285 on chiropractic adjustments and specialized pillows in a desperate attempt to alleviate the agony inflicted by the mattress. In the end, I made the decision to discard the inadequate foam topper and shell out an additional $800 for a suitable pillow top. Dreamcloud’s refusal to honor their own policies and their dismissive handling of a customer in distress was truly disheartening. Their marketed luxury image fell short, and I was left deeply disappointed and in physical pain. I implore anyone considering a mattress purchase to approach dreamcloudsleep.com with caution, and to thoroughly research and scrutinize their offerings before making a substantial investment. Don’t make the same mistake I did.

A DREAM TURNED NIGHTMARE: MY HONEST REVIEW OF DREAMCLOUDSLEEP. COM

After reading glowing reviews and hearing raving recommendations from a friend, I decided to invest in a premium hybrid mattress from dreamcloudsleep.com, priced at over $1300. The allure of a 365-day warranty sealed the deal, despite the inability to test the product in person. Expectations were high, but reality shattered those hopes. Upon receiving the mattress weeks later, the stark contrast between what I anticipated and what I received was undeniable. The quality felt subpar, the promised plush pillow top was disappointingly thin, and the overall comfort level was sorely lacking. Despite giving it a fair trial period, the mattress failed to meet my expectations. Seeking resolution, I contacted DreamCloud's customer service and was met with profound disappointment. Their response to my concerns was a flimsy 1” green foam topper - a far cry from the luxury hybrid mattress I had invested in. Disillusioned by their lackluster solution, I felt unheard and undervalued as a customer. As my discomfort persisted, manifesting in physical pain and disrupted sleep, I tried to communicate my predicament with the company. However, my pleas fell on deaf ears, and I was met with indifference. The subsequent back-and-forth only served to highlight DreamCloud's apparent disregard for my well-being and dissatisfaction. Desperate for relief, I resorted to spending an additional $800 on a separate pillow top and discarding the ineffective foam topper. The toll on my body and finances, including chiropractic sessions and specialized pillows, was a stark reminder of the product's failure to deliver on its promises. In the end, the disappointment I experienced with DreamCloud's product and customer service was not only disheartening but physically taxing. The discrepancy between the marketed luxury and the reality of my experience serves as a cautionary tale for prospective buyers. DreamCloud's failure to address my legitimate concerns and reluctance to honor their own policies underscore a lack of integrity and customer-centric approach that ultimately left me with a bitter aftertaste.

A Diamond in the Rough: My Transformational Experience with DreamCloudSleep

Ever find a hidden gem where you least expect it? That's my story with DreamCloudSleep. Yes, my initial encounter might have been deemed a disaster – a misfit hybrid mattress that fell short, both in size and quality. But let me take you on a journey of redemption and transformation that started with a production tag revealing months of neglect in storage. Despite the rocky start, my faith in DreamCloudSleep was restored by their exceptional customer service. Their dedication to turning my negative experience around was evident in the unwavering support I received. What seemed like a nightmare turned into a dream as they went above and beyond to ensure my satisfaction. What truly sets DreamCloudSleep apart is their genuine commitment to customer happiness. While some may see obstacles in the return process, I viewed it as an opportunity to witness their dedication to making things right. Their transparency and willingness to rectify the situation spoke volumes about their integrity and values. In a world where trust is often hard to come by, DreamCloudSleep shines bright as a beacon of reliability and authenticity. They transformed my perception from skepticism to loyalty, proving that behind every flaw lies the potential for greatness. So, if you're on the fence about where to invest in your sleep sanctuary, let my journey be a testament to the transformative power of DreamCloudSleep. Embrace the unexpected, and you may just find a diamond in the rough, shining brightly amidst the challenges.

Sharetown (return co.) confirmed they…

I recently had an incredibly disappointing experience with purchasing a mattress from DreamCloud Sleep through Sharetown (return co.). After multiple attempts to find a comfortable position, it felt like our mattress had zero pillow top comfort and absolutely no edge support. It honestly felt like we were camping on the bare ground. Despite our efforts to leave a review after returning the mattress, the process seemed nearly impossible. I couldn't understand how this product had received such positive reviews when it was, by far, the worst mattress I've ever purchased. Having bought six mattresses in the last few years, this was not only the most expensive but also the most unsatisfactory. I strongly advise against this mattress unless you're seeking sleep deprivation and the resulting health problems that accompany it, especially during the 30-day trial before returning (of the 365-day trial). My experience was extremely disappointing, and I felt it was important to share to help others make an informed decision.

A Comfortable Journey with DreamCloud: A Testimonial of Truth

After reading a review on dreamcloudsleep.com that left me hesitant, I took a leap of faith - and I'm so glad I did. Sharetown (return co.) swiftly confirmed the pickup of our DreamCloud mattress, which admittedly was a concern of mine. However, my experience with DreamCloud couldn't have been more different than what I had expected. From the first night, I was enveloped in a cloud of comfort. The plush pillow top provided a soft yet supportive surface that cradled me to sleep each night. Unlike the previous reviewer's claim, I found the edge support to be exceptional, giving me the confidence to move freely without any fear of falling off the bed. My nights no longer felt like roughing it out in the wilderness; the DreamCloud mattress transformed my bedroom into a sanctuary of relaxation. And contrary to the struggle mentioned with leaving a review, my experience with the website was seamless, allowing me to share my positive feedback effortlessly. Having purchased multiple mattresses over the years, I can confidently say that my DreamCloud investment has been the highlight. It not only exceeded my expectations but also proved to be worth every penny spent. I highly recommend DreamCloud to anyone seeking a luxurious and rejuvenating sleep experience. Thank you, DreamCloud, for restoring my faith in a good night's sleep and dismissing any worries I had about mattress choices.

Horrible customer service

I'm thrilled to share my experience with Dreamcloudsleep.com. I recently purchased a mattress from their Canada store to take advantage of their 4th of July sale and was initially excited about their quick 2-7 business day shipping. However, my experience took a turn when there were issues with the shipping address, causing a delay in the delivery. Despite this setback, the customer service representative I spoke with was incredibly understanding and accommodating. Even though there was a misunderstanding with the shipping date, the team worked diligently to rectify the situation. They kept me updated every step of the way, ensuring that I was informed about the status of my order. In the end, the mattress arrived just as comfortable and luxurious as I had hoped for. The quality of the product speaks for itself, and I'm delighted with my purchase. Dreamcloudsleep.com didn't just provide me with a mattress; they offered a seamless and pleasant customer experience that truly exceeded my expectations. I couldn't be more satisfied with my decision to choose Dreamcloudsleep.com, and I highly recommend them to anyone in search of a top-notch mattress and exceptional customer service. Thank you, Dreamcloudsleep.com, for making my purchase an unforgettable and enjoyable one.

A Genuine Testimonial for Dreamcloudsleep: A Lesson in Customer Service

Having experienced firsthand the customer service offered by Dreamcloud Canada, I felt compelled to share my feedback. Initially drawn in by their advertised mattress availability and efficient delivery timeline, my expectations were unfortunately not met. Despite monitoring the estimated arrival dates closely, I encountered multiple delays due to an alleged warehouse error with my address. The customer representatives I interacted with were not only unhelpful but also displayed a lack of empathy and professionalism. Their dismissive attitude towards my concerns left me feeling frustrated and unheard. As promised delivery dates came and went without any progress, the lack of communication from Dreamcloud only added to my disappointment. It became evident that the company's focus on arbitrary timelines overshadowed their commitment to customer satisfaction. After reaching my breaking point, I made the difficult decision to cancel my order. However, even this simple request was met with resistance, as Dreamcloud cited pre-shipment status and delayed refund processes. Throughout this ordeal, one thing became clear – transparency and accountability were sorely lacking in Dreamcloud's customer service approach. As I wait for my refund and consider taking further action, I am left to reflect on the importance of integrity and reliability in business dealings. In sharing my experience, I hope that others can make informed decisions when choosing a company to trust with their purchases. Dreamcloud may have fallen short in this instance, but there is always room for improvement and growth.

Buyer Beware! Worst Mattress EVER!

After experiencing relentless discomfort from my previous mattress, I was apprehensive about trying a new one. However, dreamcloudsleep.com's Premier Rest mattress completely transformed my sleep experience. From the moment I laid down, I could feel the plush comfort enveloping me, easing the tension in my body. Unlike my past experiences, this mattress offered the perfect balance of softness and support, allowing me to wake up feeling refreshed and rejuvenated. The customer service team at dreamcloudsleep.com also went above and beyond to ensure that I was satisfied with my purchase. They addressed all my concerns with empathy and professionalism, making the entire process seamless and stress-free. I can confidently say that the Premier Rest mattress has exceeded all my expectations, and I no longer toss and turn in discomfort throughout the night. It has truly been a game-changer for me, and I highly recommend it to anyone in search of a restful and rejuvenating sleep experience. Thank you, dreamcloudsleep.com, for restoring my faith in a good night's sleep.

Rejuvenation Rediscovered! A Testimonial of Unparalleled Comfort

After a disappointing experience with other mattress brands, I stumbled upon dreamcloudsleep.com in search of the perfect rest. Skeptical yet hopeful, I decided to give their Premier Rest a try. Little did I know, I was about to rediscover the true meaning of rejuvenation. Upon receiving the mattress, I was initially wary of its firmness. However, after a few nights of adapting, I found myself drifting into peaceful slumber like never before. The support it offered was unlike anything I had experienced, alleviating my body aches and granting me the long-awaited rest I yearned for. Contrary to the negative experience of some, I found DreamCloud's return policy to be seamless and hassle-free. The customer service team went above and beyond to ensure my satisfaction, truly valuing my comfort above all else. Having owned mattresses from reputable brands like Leesa and Serta iComfort, I can confidently say that the Premier Rest from DreamCloud surpasses them all. It's not just a mattress; it's a sanctuary of blissful sleep that has transformed my nights entirely. To those seeking unparalleled comfort and unrivaled support, I urge you to consider DreamCloud. Don't let negative reviews deter you; sometimes, true comfort lies beyond skepticism. Trust me, this mattress is a gem waiting to be discovered.

Mattress not great, customer service very responsive

I recently ordered a mattress from DreamCloud and, initially, I was quite disappointed with the product. It was supposed to be firm, but it wasn't holding up well at the edges, making it uncomfortable to sleep on. However, when I reached out to their customer service team, the experience completely turned around. I sent them some photos of the mattress to show that it wasn't damaged, and they quickly provided me with all the information I needed for the pickup. I also had a few more questions, and each time I reached out, they responded promptly and with great care. Despite my initial frustration, I was genuinely impressed by the level of attention and support I received from their customer service. It truly made a significant difference in my overall experience as a customer. Although the mattress didn't meet my expectations, the responsiveness and dedication of the DreamCloud customer service team have made me feel heard and valued. Their exceptional service turned a disappointing situation into a positive interaction, and I greatly appreciate their efforts to ensure customer satisfaction.

Responsive Customer Service Saved the Day at DreamCloudSleep.com

I had a bit of a rocky start with my mattress purchase from DreamCloudSleep.com, as the firmness didn't quite live up to my expectations. However, when I reached out to their customer service team, things took a turn for the better. After some back-and-forth communication, which included providing photos of the mattress, their team swiftly arranged for a pickup and were extremely helpful throughout the process. I was impressed by their responsiveness and willingness to address my concerns promptly. Although the mattress didn't meet my initial expectations, the outstanding customer service I received from DreamCloudSleep.com truly made all the difference. Their commitment to customer satisfaction shines through, and I'm grateful for their assistance in resolving my issues. If you're looking for a company that values its customers and goes above and beyond to make things right, I highly recommend giving DreamCloudSleep.com a try. Their responsive and attentive customer service team turned my experience around, and I'm now able to enjoy a good night's sleep thanks to their support.

Restless Nights and Regrets: My DreamCloud Metal Bed Frame Experience

Let me share my honest experience with DreamCloud and their metal bed frame. A few years back, I made a thoughtful purchase of a metal movable bed frame from DreamCloud, hoping to provide my 87-year-old mother with comfort and convenience. However, the product turned out to be a massive disappointment. After a mere ten uses, it failed to function properly - a recurring issue as I later discovered. Seeking assistance, I reached out to the company, not with the intention of a refund, but simply hoping for some guidance or troubleshooting tips. Sadly, my outreach was met with utter disregard. DreamCloud's customer service remained unhelpful and unwilling to provide any form of support, leaving me disheartened and frustrated. What struck me even more was the discrepancy between the flawless 5-star reviews plastered across their website and the reality of my experience, leading me to question the authenticity of the feedback showcased. In the end, my supposed investment of $1500 resulted in a product that not only fell short of expectations but also brought along a wave of disappointment and regret. It's disheartening to feel cheated by a brand that promotes itself as a provider of quality sleep solutions. In hindsight, my journey with DreamCloud's metal bed frame serves as a cautionary tale, reminding me of the significance of genuine customer care and transparent practices. This experience has undoubtedly left a lasting impression, steering me away from both the product and the brand as a whole.

Turning a Metal Bed Frame Fiasco into a Lesson on Exceptional Customer Care

Reflecting on my experience with DreamCloudSleep, I can't help but think how a seemingly frustrating situation turned into a valuable lesson in customer service. A couple of years ago, I purchased a metal moveable bed frame for my 87-year-old mother. Initially, it seemed like a practical solution, but after only around 10 uses, the frame started malfunctioning. Disheartened, I reached out to the company not expecting much, given the product was out of warranty. To my surprise, the response I received was disheartening. The customer service representative seemed disinterested in assisting me and did not offer any troubleshooting tips. Despite my willingness to troubleshoot the issue myself, I was met with a cold and unhelpful attitude. Feeling let down by both the product and the lack of support, I couldn't help but be disappointed. One aspect that added to my frustration was the disparity between the glowing 5-star reviews on their website and the reality I was experiencing. It felt like the company was curating only positive feedback, not allowing genuine experiences to be shared. However, amidst this disappointment, I realized the importance of customer care and genuine reviews. It highlighted the significance of transparent and honest interactions between businesses and customers. Despite the initial setback, this experience has made me more conscious of the value of authentic customer feedback and the impact of genuine support in building trust and loyalty. In the end, while my experience with DreamCloudSleep may have been challenging, it has allowed me to appreciate companies that prioritize customer satisfaction and uphold transparency in their practices. The fiasco with the metal bed frame served as a reminder that true customer care goes beyond just selling a product; it involves genuine empathy, support, and a willingness to listen.