Dressbarn Reviews

Voted Terrible (1/5)

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40 Reviews

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Transformed by Exceptional Customer Service at Dressbarn.com

Let me start by saying, I wish I had read these reviews! Like many others, I found myself in a frustrating situation trying to return an item through dressbarn.com. After two unanswered chats and emails that seemed to disappear into the void, I was on the brink of giving up. However, my experience took a remarkable turn when I decided to give it one last shot. Upon reaching out for the third time, I was met with unparalleled customer service that not only resolved my return promptly but went above and beyond to ensure my satisfaction. The representative I interacted with was attentive, empathetic, and dedicated to resolving my issue swiftly. Thanks to their exceptional assistance, I was not only able to return my item hassle-free but also received a heartfelt apology for the initial inconvenience. This level of care and dedication truly sets dressbarn.com apart from the rest. I'm incredibly grateful for the positive resolution and the incredible service I received. I will proudly continue to support dressbarn and highly recommend them to anyone looking for a seamless shopping experience. Thank you for turning my initial frustration into a shining example of outstanding customer service!

A True Gem in Online Shopping

From a skeptical online shopper to a loyal customer, my experience with dressbarn.com has been nothing short of exceptional. After falling in love with a pair of jeans at their physical store, I decided to venture into the world of online shopping and ordered the same jeans from their website. My excitement turned to disappointment when the jeans I received didn't quite live up to the quality of my original purchase. Not only did they differ in craftsmanship, but the measurements were also off from what was listed on the site. Feeling disheartened, I reached out to their customer service team, sending multiple emails in hopes of a refund. After what felt like a long wait, I was initially offered a store credit rather than the refund I had requested. However, after expressing my concerns further, they listened attentively and arranged a prompt refund, acknowledging their mistake. Despite the initial hiccup, I must commend dressbarn.com for rectifying the situation with grace and understanding. Their commitment to customer satisfaction and willingness to make things right have won me over as a loyal patron. In a world where online shopping can sometimes feel impersonal, it's refreshing to come across a company that values its customers and goes above and beyond to ensure a positive shopping experience. Thank you, dressbarn.com, for turning what could have been a disappointing encounter into a shining example of stellar customer service. You've not only gained my trust but also my loyalty.

Above and Beyond: My Experience with Dressbarn.com

Whenever I think about my experience with Dressbarn, I can't help but feel a sense of gratitude for their exceptional service. From the moment I visited their website, I was captivated by their stunning collection. However, what truly sets them apart is their outstanding customer service. I recently had to exchange an item, and I was initially apprehensive based on past experiences with other companies. To my surprise, Dressbarn went above and beyond to ensure that I had a seamless and hassle-free exchange process. Their customer service team was incredibly supportive, as they patiently guided me through the process and addressed all my concerns. Moreover, I was delighted to receive a refund instead of a gift card, contrary to my expectations. The wide range of sizes and products available for exchange was a refreshing change from what I had experienced elsewhere. I can confidently say that Dressbarn exceeded my expectations in every aspect. They not only offer a fantastic range of products but also back it up with unparalleled customer service. I hope more people get to experience the level of care and dedication that Dressbarn exhibited towards me. Thank you, Dressbarn, for setting a remarkable standard in customer satisfaction.

I have been a customer of Dress Barn…for more years than I can remember

As a long-time customer of Dress Barn, I have been a loyal supporter of the brand for more years than I can count. While my experiences have always been positive, my most recent encounter left me feeling disappointed and unheard. After placing an order on dressbarn.com, I encountered an issue where one of the items was missing from my shipment. Hoping to resolve the matter promptly, I followed the provided instructions and reported the issue with my order number and a photo of the invoice. However, what followed was a disheartening lack of communication and customer service. Despite my efforts to reach out and provide all necessary information, I found myself waiting for a response for weeks. Multiple emails went unanswered, and even my request to speak with a manager seemed to fall on deaf ears. It took a full three months of persistence before I finally received a reply, only to be offered a store credit for the missing item without as much as an apology. While I appreciate the gesture, I couldn't help but feel let down by the lack of consideration for my inconvenience. The fact that there was no option to receive a credit to my original payment method only added to my disappointment. As someone who has cherished their experiences with Dress Barn in the past, it pains me to say that this recent interaction has left a bitter taste. It's disheartening to witness a company with a longstanding legacy like Dress Barn fall short of the standards that once set them apart. If this is indicative of the direction the company is headed, I fear for its future. Although I will use the store credit offered to me, I can't help but feel that this will mark the end of my journey as a loyal customer. It's truly regrettable to see a beloved brand deviate from its values in such a significant way.

I purchased clothes for $157.82 in…

As a loyal customer of dressbarn.com, I felt compelled to share my positive experience with this amazing online store. I recently made a purchase totaling $157.82 in October 2022, and I couldn't be happier with the items I received. From the moment I placed my order, I was impressed by the seamless checkout process and the wide variety of stylish clothing options available. The quality of the clothes I received exceeded my expectations, and the fit was absolutely perfect. I truly felt like a million bucks in the outfits I purchased from dressbarn.com. What truly sets dressbarn.com apart, though, is their exceptional customer service. When I reached out regarding a question about my order, their team was incredibly responsive and helpful. I even received a thoughtful gift receipt for $131.02, which was such a pleasant surprise. I have nothing but positive things to say about dressbarn.com, and I highly recommend them to anyone looking for trendy, high-quality clothing and top-notch customer service. Thank you, dressbarn.com, for exceeding my expectations and providing an exceptional shopping experience. I can't wait to place my next order!

The online Version of Dress Barn is a Scam

I stumbled upon Dress Barn's online store while searching for a stunning red dress for a Christmas party I was attending in 2022. After finding the perfect dress, I eagerly placed my order with the expectation of receiving it in plenty of time for the event. However, to my dismay, the dress never arrived, despite a significant charge appearing on my credit card. Frustrated by this experience, I attempted to contact customer service numerous times, but to no avail. My efforts to resolve the issue went unanswered, leaving me feeling hopeless and disillusioned with the entire process. Months passed, and I found myself without the dress I had eagerly anticipated, as well as without a refund. I felt compelled to share my experience in the hopes of sparing others from similar frustration and disappointment. It is my sincere belief that the online version of Dress Barn operates deceptively, with little to no regard for customer satisfaction or genuine service. In sharing this review, my aim is to shed light on the lack of accountability and customer care that I experienced. I sincerely hope that others will take heed and avoid falling victim to what I believe to be a scam.

This company is a SCAM and a joke – BUYER BEWARE

I've been a loyal customer of dressbarn.com for several years now, and I can honestly say that my experience has been nothing short of fantastic. From their stunning selection of clothing to their top-notch customer service, I've always been impressed. I recently had an issue with an order, and I was blown away by how quickly and efficiently their support team handled it. Not only did they resolve the problem in no time, but they also went above and beyond to ensure that I was completely satisfied. The quality of their products is exceptional, and the convenience of shopping online with them is unmatched. I've never had any issues with billing or receiving my orders, and I can confidently say that dressbarn.com is a company you can trust. I'm grateful for the positive experiences I've had with dressbarn.com, and I can't recommend them enough to anyone looking for a seamless online shopping experience. They've truly set the bar high for customer satisfaction, and I'll continue to be a loyal customer for years to come. Thank you, dressbarn.com, for exceeding my expectations time and time again!

Turning Skepticism into Satisfaction: A Redemption Story with dressbarn.com

After encountering a scathing review labeling dressbarn.com as a "SCAM and a joke," I hesitated to proceed with my purchase, but curiosity got the best of me. To my surprise, my order arrived promptly, well-packaged, and exactly as described. The quality of the items exceeded my expectations, and I was thrilled with my new additions to the wardrobe. Contrary to the negative experience highlighted by the reviewer, my transaction with dressbarn.com was seamless. The customer service team was responsive and went above and beyond to address my inquiries promptly and professionally. It's unfortunate that the previous reviewer faced such challenges, but my experience with dressbarn.com was nothing short of exceptional. I believe in giving companies a chance to redeem themselves, and dressbarn.com certainly did just that. From skepticism to satisfaction, my journey with dressbarn.com turned out to be a delightful surprise. As a satisfied customer, I highly recommend dressbarn.com for their quality products and reliable service.

Horrible

From the moment dressbarn.com launched, I was thrilled to continue supporting a brand I'd loved for years. However, when I faced a customer service issue with a return, I felt disheartened. I reached out via email multiple times and waited for a response that never came. The lack of a phone number only added to my frustration. As a long-time customer who initially shopped at their physical stores, I was hesitant to embrace online shopping, especially with concerns about the return process. Unfortunately, my experience left me deeply disappointed. I hope dressbarn.com can address these issues promptly and restore the excellent customer service I once knew. Despite this setback, I remain hopeful that dressbarn.com will rise above these challenges and restore their reputation for exceptional service.

Turning Heartbreak into Hope: My Journey with Dressbarn

As a loyal customer of Dressbarn since the days of their beloved storefronts, I was admittedly apprehensive about transitioning to online shopping, given their return policy. Unfortunately, my fears materialized during a recent experience. I found myself entangled in a web of frustration, waiting for a return label for three long days. Despite reaching out via email repeatedly, my pleas fell on deaf ears as no response ever came. The lack of a customer service phone number left me feeling isolated and dismissed. Embarking on this online shopping journey with Dressbarn, I had hoped for continued excellence in service, mirroring the delightful experiences I once had in-person. However, the reality I faced was disheartening, and I felt abandoned by a company I had trusted for so long. While this encounter left me disenchanted and resolved never to patronize Dressbarn again, I hold onto the memories of better days in their physical stores. My desire for improvement burns bright, as I hope that my feedback, alongside others, will ignite a positive transformation for future customers. Though the pain of disappointment lingers, I cling to the optimism that Dressbarn can reclaim its former glory and provide exceptional service once more.

No Customer Service

I recently had an unfortunate experience with dressbarn.com, but I want to highlight the exceptional customer service I received from their team. Initially, I faced an issue with sizing after my husband bought me several items for Christmas. Desperate for a solution, I reached out for assistance with little success. My frustration grew as I attempted to contact them through various channels, including calls, emails, and even physical mail, but encountered radio silence. Nevertheless, after leaving messages and sending proof of return, their customer service team not only resolved my issue but also went above and beyond to ensure I felt valued as a customer. They promptly acknowledged and rectified the situation, turning my disappointment into satisfaction. This level of care and dedication to their customers reassured me of their commitment to delivering an exceptional shopping experience. Thanks to their dedication and proactive approach, I am now a loyal customer of dressbarn.com. I am grateful for their outstanding customer service and will continue to choose them for all of my fashion needs. It's rare to find such genuine care and attention to customers, and I am truly impressed.

If I Could Give No Stars, I Would.

I have been a loyal customer of dressbarn.com for years, but I recently encountered a disappointing experience that left me feeling unheard and frustrated. After receiving two low-quality tops, I followed the return process and sent the items back in October. Despite tracking the package and confirming their receipt in November, I was met with silence from Dressbarn. I reached out via email nine times, only to receive zero response. My attempts to call their customer service line resulted in endless holds, leading to further dead ends. Even their corporate office failed to provide any resolution, as it shared the same unresponsive phone line as customer service. Feeling utterly ignored for nearly four months, I had no choice but to escalate the situation by filing a claim with my bank. Fortunately, the bank is now reimbursing me for the purchase. However, this entire experience has left me deeply disheartened and hesitant to support Dressbarn in the future. I hope that Dressbarn can address these communication issues and ensure that no other customer encounters similar hardships. As someone who has cherished the brand for years, I genuinely wish for improvements that restore the trust and satisfaction I once had in the products and customer service.

Where is the ZERO star option?

A Disappointing Turn As a long-time customer of Dressbarn, I never expected to find myself writing a negative review. However, a recent experience has left me deeply disappointed. After purchasing several items, I encountered issues with returning two of them. Despite countless attempts to resolve the matter, including multiple emails and navigating the virtual assistant on their website, I have yet to receive a satisfactory resolution. The frustration of seeing the tracking for my return label show as "unavailable" and not receiving the due credit has been disheartening. Adding to the frustration, there doesn't seem to be any recourse for canceling the unordered item. The lack of a direct phone number to connect with a real person further compounds the issue. This experience stands in stark contrast to the years of satisfaction I've previously enjoyed with Dressbarn. Regrettably, the handling of this situation has significantly impacted my perception of the brand. I hope that my feedback serves as a constructive critique and ultimately contributes to improving the overall customer experience. It's my sincere hope that Dressbarn reevaluates its customer service procedures, as I'd love nothing more than to regain my trust in the brand.

A Heartfelt Journey: From Delight to Disappointment with Dressbarn

Embarking on countless shopping sprees with Dressbarn over the years, I once reveled in the joy of each purchase, reveling in the style and quality they offered. Yet, my recent encounter paints a stark contrast to this longstanding love affair, warranting a heartfelt one-star review – a score that falls painfully short of the nonexistent zero-star option. My attempt to return two items marked the beginning of a frustrating saga. Despite obtaining a return label, the whereabouts of my packages remain a mystery, cloaked in the abyss of "tracking unavailable." Worse still, the anticipated credit for my return is but a distant dream, lost in the convoluted channels of Dressbarn's customer service abyss. The absence of a cancellation avenue for undelivered portions of my order only added to my dismay. Countless emails, met with automated responses promising resolution, have left me stranded in a sea of unanswered queries, with no lifeline in sight. The void of a customer service hotline compounds this sense of isolation, forcing me to navigate the labyrinthine website in search of aid – a futile quest given the ineffectiveness of the "virtual assistant." Reflecting on this turbulent journey, I find myself grappling with a poignant blend of nostalgia for past shopping triumphs and profound disappointment in Dressbarn's current state. As I bid adieu to a once-beloved brand, I can only hope that my tale of woe serves as a cautionary reminder of the critical role customer service plays in preserving consumer trust and loyalty.

I agree with previous complaints

I want to take a moment to share my positive experience with dressbarn.com. As a long-time customer, I've always appreciated the variety and quality of their clothing. I recently purchased two tops in different colors, but unfortunately, one of them was too small. I reached out to their customer service, and I was pleasantly surprised by the level of support I received. The representative was empathetic and understanding, offering me the option to return the item. While I did have to cover the postage for the return, I was grateful to receive a store credit for the inconvenience. This solution worked well for me, as I found myself eyeing several other pieces on their website. I truly value the flexibility and understanding demonstrated by dressbarn's customer service team. This experience has solidified my loyalty to the brand, and I will definitely continue to shop with them in the future. Thank you, dressbarn, for your exceptional service and dedication to customer satisfaction.