Users Voice for Dressbarn

91% users rated Terrible
7% users rated Poor
0% users rated Average
2% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Dressbarn
Dressbarn Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Dressbarn Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 04 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 4.8 4.5 2.2 1.4 4.8
Oct 2022 1 4.8 4.7 1.4 1 4.2
Nov 2022 1 4.9 4.5 1.1 5 3.9
Dec 2022 5 5 5 5 2.2 5
Mar 2023 1 4.8 4.1 1.3 5 3.1
Line Chart for Rating of peer stores

dressbarn.com

framesdirect.com

godaddy.com

dhgate.com

agoda.com

jomashop.com

Detailed Dressbarn Review by

Introduction

Dressbarn.com is an online retailer of women's clothing and accessories with a focus on providing comfortable and stylish options for everyday wear. Founded in 1962, Dressbarn has been a trusted name for affordable fashion for over 50 years, with a mission to help women of all ages look and feel confident in their clothes.

Pros and Cons

Pros:
  • Wide range of sizes from 2 to 24
  • Affordable prices
  • Free shipping on orders over $75
  • Easy and hassle-free returns
  • Diverse selection of clothing and accessories
Cons:
  • Limited selection for petite and tall sizes
  • Some users have reported issues with sizing and quality

User Experience

Dressbarn's website is easy to navigate with clear categories and filters to refine search results. The site features high-quality images of each item and detailed descriptions and sizing information. Users can also view customer reviews and ratings, adding an extra level of confidence before making a purchase.

Pricing and Value for Money

Dressbarn offers affordable prices for their range of clothing and accessories, with most items priced below $50. While some customers have reported issues with sizing and quality, overall, the value for money is good considering the price point.

Alternatives

Some alternative websites to consider for women's fashion include:
  • ASOS
  • Zara
  • H&M
  • Fashion Nova
  • Lulus

Customer Service

Dressbarn offers excellent customer service, with easy and hassle-free returns and exchanges. The website also provides a comprehensive FAQs section and a contact form for any additional questions or concerns.

Product Quality and Selection

While some customers have reported issues with sizing and quality, Dressbarn offers a diverse selection of clothing and accessories, catering to a wide range of styles and preferences. With a focus on comfort and style, the brand aims to provide women with quality products at an affordable price point.

Website Usability

Dressbarn's website is easy to navigate, with clear categories and filters to refine search results. The site also features a streamlined checkout process, making it quick and easy for users to purchase items.

Returns and Exchanges

Dressbarn offers easy and hassle-free returns and exchanges, with customers able to return items within 45 days of purchase with an accompanying receipt or packing slip.

Promotions and Discounts

Dressbarn frequently offers promotions and discounts on their website, with regular sales and special deals available to customers. Signing up for the Dressbarn email newsletter is also a great way to stay up to date with the latest promotions and discounts.

Reputation

Dressbarn has a solid reputation as a trusted retailer of women's clothing and accessories, with a focus on providing comfortable and stylish options at an affordable price point. The brand has been in business for over 50 years and has a loyal customer base.

Payment Options

Dressbarn accepts a range of payment options, including major credit cards, PayPal, and Apple Pay, making it easy for customers to purchase items.

Loyalty Programs

Dressbarn offers a loyalty program called 'DB Perks,' which allows customers to earn rewards points for every dollar spent. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Dressbarn's website are generally positive, with customers praising the brand for its affordable prices and diverse selection of clothing and accessories. Some customers have reported issues with sizing and quality, but overall, the reviews are good.

Community Involvement

Dressbarn is committed to giving back to the community and is involved in various charitable initiatives. The brand has partnered with organizations such as Dress for Success and St. Jude Children's Research Hospital to help support their missions.

Shipping and Costs

Dressbarn offers free shipping on orders over $75, with standard shipping costs starting at $4.99 for orders under $75. The brand also offers expedited shipping options for an additional cost.

Dressbarn Recent User Reviews

User Rating

👤

Reviewer Name: Kathy S

Review Submission Date: 2022-12-06

Review Title: DO NOT BUY ANYTHING FROM DRESS BARN
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: DO NOT BUY ANYTHING FROM DRESS BARN! THEY DO NOT REFUND AND DO NOT ANSWER EMAILS OR PHONE CALLS!

👤

Reviewer Name: Laura Castaneda

Review Submission Date: 2022-11-04

Review Title: This company is an scam and I wish I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company is an scam and I wish I had read these reviews before. They are using the name Dressbarn and the products look nothing like the ones for that company that closed in 2019. I am so disappointed! I reas these reviews and believe me I wasted more money than you all. Be aware this is super bad quality!!! Awful

👤

Reviewer Name: Diane Bazaz

Review Submission Date: 2022-08-26

Review Title: Will never buy from Dressbarn again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Will never buy from Dressbarn again. Ordered a cute dress, it didn’t fit, so I needed to return it. First - you cannot talk to anyone - no phone number anywhere so you have to send email. Second - I returned with the label they emailed me and they charged me $13.92 for shipping. Third and worst is you don’t get your money back - you get a Dressbarn credit to use for another purchase. So I paid $52.66 and received an online gift card of $38.64!! WHAT???? Never again.

👤

Reviewer Name: Sheryl Phillips

Review Submission Date: 2022-08-26

Review Title: Worst company and customer service I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst company and customer service I have ever come across. I ordered khaki stretch long jeans,opeed my order only to find THEY sent me navy capris pants (the wrong item). I have been trying to return it for five days it. Day six no one is answering my text now. They don’t care about their customers only the money they can get.

👤

Reviewer Name: Bill Guttery

Review Submission Date: 2022-08-12

Review Title: Worst customer service of any online…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst customer service of any online store ever! Been trying to get a subscription cancelled for 3 months and they say it is and continue to charge my card. DONT TRUST THIS STORE.

👤

Reviewer Name: LB

Review Submission Date: 2022-07-14

Review Title: DO NOT BUY
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: DO NOT BUY, RETURN POLICY STINKS, ONLY GET STORE CREDIT, SIZING OF CLOTHING IS OFF SO NOTHING FITS, NO WONDER THEY FILED BANKRUPTCY, THIS ATTEMPT TO REENTER THE MARKET WILL SURELY FAIL TOO.

👤

Reviewer Name: Kathy Johnson

Review Submission Date: 2022-06-19

Review Title: Terrible Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered three items from Dressbarn; 2 arrived, but the 3rd was cancelled "by the supplier". Dressbarn informed me they gave me a store credit. I responded that I wanted a refund since the item was never sent. I received an automated email that they have sent my request to "support". I never heard anything; I've sent multiple emails with no response. I will never order from them again.

👤

Reviewer Name: Jil Johnson

Review Submission Date: 2022-06-18

Review Title: Scam indeed...wish I would have read…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Scam indeed...wish I would have read these BEFORE I ordered.....They now have the merchandise AND my money! Do NOT order with Dressbarn

👤

Reviewer Name: Cub Nelson

Review Submission Date: 2022-06-17

Review Title: I am being charged 10 dollars a month…complete rip-off
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am being charged 10 dollars a month for a subscription that I never asked for. I I haven’t purchased anything over the last couple of years. Nothing. This is dirty and sneaky. They are basically stealing from me every month and it’s impossible to contact them as there is no phone number. That’s a red flag right there. Basically, they are criminal. I guess all I can do is look into legal options.

👤

Reviewer Name: Teresa Bauernschmidt

Review Submission Date: 2022-06-15

Review Title: Terrible customer service!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased a dress from dressbarn.com and a completely different dress arrived! I contacted customer service and I received a few generic email responses, a repeat email asking for me to send a photo of the dress I received, and after I requested to speak with a supervisor…silence. Its been over 3 weeks since the wrong dress arrived. Buyer beware!!