Driftaway Reviews

Voted Good (4/5)

463510 Votes

0 Reviews

Vote Now

In the Big Sales category

Driftaway Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

No ratings for Terrible
No ratings for Poor
No ratings for Average
No ratings for Very Good
No ratings for Excellent
Driftaway Coupons
Write a review

Introduction

Driftaway Coffee is a specialty coffee subscription service that aims to bring a unique and personalized coffee experience to your doorstep. Founded in 2014, Driftaway sources high-quality, single-origin beans from around the world, roasts them in their Brooklyn-based facility, and delivers them straight to your home.

Pros

  • Wide Range of Flavors: Driftaway offers a diverse range of coffee flavors, allowing you to explore and discover different taste profiles.
  • Personalized Experience: Each customer starts with a tasting kit that includes four distinct coffees. Based on your feedback, Driftaway customizes subsequent shipments to your individual taste preferences.
  • Freshness Guaranteed: Driftaway ensures that the coffee you receive is freshly roasted within 24 hours of shipping, providing you with the best aroma and flavor.
  • Direct Trade Practices: Driftaway works directly with coffee farmers, promoting sustainable agriculture and ensuring fair prices for their beans.

Cons

  • Limited Selection: While Driftaway offers a variety of coffee flavors, their selection may not be as extensive as some other coffee retailers.
  • Subscription Commitment: As a monthly subscription service, Driftaway requires a commitment, which may not suit occasional coffee drinkers.

User Experience

Driftaway's website is user-friendly, with a simple and intuitive interface. The subscription process is straightforward, and the site provides clear information about their coffee offerings and services. Users can easily customize their subscription and manage their account details with a few clicks.

Pricing and Value for Money

Driftaway's pricing structure is reasonable considering the quality and personalized nature of their products. Subscriptions start at $16 per month, which includes a tasting kit and subsequent deliveries of freshly roasted coffee. You can choose the frequency and quantity of coffee you receive, allowing you to tailor your subscription to your budget and consumption.

Customer Service

Driftaway goes above and beyond to provide excellent customer service. Their responsive and knowledgeable support team is readily available via email and social media platforms, addressing any inquiries or concerns promptly. Customers report positive experiences with the company's friendly and helpful representatives.

Product Quality and Selection

Driftaway takes pride in sourcing and roasting high-quality coffee beans. They offer a range of flavor profiles, including fruity, chocolatey, and bold options, catering to different preferences. Each coffee bag is carefully labeled with origin information, roast date, and flavor notes, allowing you to appreciate the uniqueness of every batch.

Website Usability

Driftaway's website is well-designed and easy to navigate. The layout is clean, mobile-friendly, and optimized for quick loading. Product details, subscription options, and account management features are clearly presented, enhancing the overall user experience.

Returns and Exchanges

Driftaway maintains a flexible return policy and aims to ensure customer satisfaction. If you receive a product that doesn't meet your expectations, they will gladly replace it or provide a refund. Simply reach out to their customer support team, and they will assist you accordingly.

Promotions and Discounts

Driftaway occasionally provides promotions and discounts to customers, including special offers during certain periods or events. Subscribers may also receive exclusive perks and access to limited-edition coffees, enriching their overall coffee experience.

Reputation

Driftaway has garnered a positive reputation within the coffee community. Their commitment to quality, sustainability, and personalized service has earned them praise from customers and experts alike. They have also been featured in reputable publications, showcasing their expertise and involvement in the broader coffee industry.

Payment Options

Driftaway offers various convenient payment options, including major credit cards and PayPal. Their secure payment gateway ensures that your personal and financial information is protected during transactions.

Loyalty Programs

While Driftaway does not have a formal loyalty program, they value customer loyalty and often show appreciation through special offers and surprises. Subscribers who stick with the service over time can expect occasional rewards and additional benefits.

Customer Reviews

Customers consistently rave about their positive experiences with Driftaway. Many appreciate the personalized approach, fresh coffee, and the ability to discover new flavors. Driftaway's commitment to sustainability and ethical practices also receives accolades from customers who value responsible consumption.

Community Involvement

Driftaway actively engages with coffee-growing communities, working closely with farmers to foster mutually beneficial relationships. Through direct trade practices, they prioritize transparency and fairness, positively impacting the lives of coffee producers worldwide.

Shipping and Costs

Driftaway offers shipping within the United States at a flat rate, ensuring that customers from all regions can enjoy their coffee. The cost of shipping is included in the subscription price, providing convenience and transparency. Delivery times are generally swift, with most shipments arriving within a few days of roasting. In conclusion, Driftaway Coffee delivers an exceptional coffee experience through their personalized approach, commitment to quality, and direct trade practices. With a user-friendly website, excellent customer service, and a focus on sustainability, Driftaway sets itself apart as a reputable and trustworthy coffee subscription service. Whether you are a coffee connoisseur or a casual drinker, Driftaway brings the world of specialty coffee right to your doorstep.