Introduction
Driftaway Coffee is a subscription-based coffee delivery service that was founded in Brooklyn, New York in 2014. The company's mission is to provide customers with a personalized and sustainable coffee experience.
Pros and Cons
Pros:
- Wide variety of coffee beans from around the world
- Coffee is roasted in small batches for optimal freshness
- Subscription options allow for flexibility in how often coffee is delivered
- Personalized taste profile quiz helps ensure customers receive coffee they will enjoy
Cons:
- Higher price point compared to some other coffee subscription services
- Some customers may find the taste profile quiz limiting
User Experience
Driftaway Coffee's website is easy to navigate and visually appealing. The taste profile quiz is a unique feature that helps customers receive coffee tailored to their preferences. Subscription options are flexible, with the ability to pause or cancel at any time.
Pricing and Value for Money
Driftaway Coffee offers two subscription options: the regular subscription and the cold brew subscription. Prices range from $14 per shipment to $22 per shipment, depending on the subscription length and type. While more expensive than some other coffee subscription services, the high-quality, sustainably sourced beans and personalized experience make it a good value for coffee enthusiasts.
Alternatives
Some alternative coffee subscription services include Blue Bottle Coffee, Trade Coffee, and Craft Coffee.
Customer Service
Driftaway Coffee has a responsive customer service team that is available to answer questions and offer support. The company's website also includes a comprehensive FAQs section.
Product Quality and Selection
Driftaway Coffee sources high-quality, sustainably grown coffee beans from around the world. The company offers a wide variety of coffee varieties, including single-origin, espresso, and decaf options.
Website Usability
The Driftaway Coffee website is well-designed and easy to use. The taste profile quiz is a unique and engaging feature that helps customers find coffee they will enjoy.
Returns and Exchanges
Driftaway Coffee offers a satisfaction guarantee. If customers are not satisfied with their shipment, they can contact customer service for a replacement or refund.
Promotions and Discounts
Driftaway Coffee occasionally offers promotions and discounts to subscribers. Customers can sign up for the company's newsletter to receive updates on these offers.
Reputation
Driftaway Coffee has a positive reputation among coffee enthusiasts. The company's commitment to sustainability and high-quality beans has earned it accolades from publications such as Forbes and Bon Appétit.
Payment Options
Driftaway Coffee accepts major credit cards, including Visa, Mastercard, and American Express.
Loyalty Programs
Driftaway Coffee does not currently offer a loyalty program for subscribers.
Customer Reviews
Customer reviews of Driftaway Coffee are generally positive. Customers praise the personalized taste profile quiz and the high quality of the coffee beans.
Community Involvement
Driftaway Coffee is committed to sustainability and works with coffee farmers to promote environmental stewardship and social responsibility. The company also donates a portion of sales to organizations such as World Coffee Research and Grounds for Health.
Shipping and Costs
Driftaway Coffee offers free shipping to the United States. Shipping outside of the US is available for an additional fee. Shipments typically arrive within 3-5 days of being roasted.
