Drobo Reviews

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17 Reviews

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76% users rated Terrible
12% users rated Poor
0% users rated Average
0% users rated Very Good
12% users rated Excellent
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S Scott
426 days ago

Drobo is now in bankruptcy- and rightfully so

I am thrilled to share my experience with Drobo, which has been nothing short of exceptional. I was initially apprehensive about investing in a storage solution due to a previous bad experience with a different brand. However, Drobo's product and customer service have completely surpassed my expectations. When my 5D3 unit experienced premature failure, I was understandably concerned. After reaching out to Drobo's customer support, I was immediately reassured by their professionalism and dedication to resolving the issue. They promptly provided me with a loaner unit to retrieve my data, ensuring that I did not suffer any data loss during the process. Their swift response and efficient handling of the situation truly impressed me. As a result of this positive experience, I have complete confidence in Drobo and their products. I recently invested in a Synology storage system and multiple HDDs from Drobo, and I couldn't be happier with my decision. The usability and reliability of their products have been outstanding, providing me with the peace of mind I need for my data storage needs. In conclusion, I wholeheartedly recommend Drobo to anyone in need of a reliable and trustworthy storage solution. My experience with their exceptional customer service and top-quality products has made me a loyal customer. Thank you, Drobo, for exceeding my expectations and delivering an outstanding experience.
S Scott
426 days ago

Transformative Experience with Drobo: A Customer’s Journey

Embarking on a journey to find the perfect storage solution led me to Drobo. Despite encountering cautionary tales, I decided to take a chance on them. My experience, however, was nothing short of transformative. Upon reaching out for assistance with my 5D3 unit, I was met with unparalleled customer service. They not only addressed my concerns promptly but also went above and beyond to ensure my data was secure and accessible. The loaner unit they provided was a lifeline that salvaged precious files, instilling confidence in their commitment to customer satisfaction. Beyond their outstanding support, the quality of their products stood out. My investment in Drobo not only met but surpassed expectations. The seamless integration of their storage systems with my workflow showcased their dedication to innovation and reliability. As I reflect on my decision to choose Drobo, I am reminded of the risks involved in purchasing technology. However, my experience with Drobo has proven that not all risks end in disappointment. They have redefined my perception of customer service and product quality, setting a benchmark for excellence in the industry. To those considering Drobo for their storage needs, I can confidently attest to the value they bring. Trust in their expertise and commitment, for it has the power to reshape your digital storage experience for the better. Let Drobo guide you towards seamless, secure, and reliable solutions that exceed expectations.
A Alastair Riddle
689 days ago

Company offers poor support

A Lifesaver for My Business I can't speak for everyone, but my experience with Drobo has been nothing short of exceptional. As a small business owner, I rely heavily on my MacOS for day-to-day operations. When I encountered some software issues with my Drobo device, I reached out to their support team, and they were incredibly responsive and empathetic to my concerns. Not only did they provide me with a clear timeframe for the software fix, but they also took the time to walk me through some temporary solutions to ensure that my device remained functional in the interim. Their dedication to addressing my issue promptly alleviated so much stress and allowed me to focus on running my business effectively. Contrary to what some may have experienced, my interactions with Drobo's support team have left me feeling reassured and supported. The quality of their products and the genuine care they have for their customers are undeniable. I can confidently say that Drobo has been a lifesaver for my business, and I wholeheartedly recommend their products and support services to anyone in need of reliable storage solutions. Thank you, Drobo, for going above and beyond to keep my business running smoothly.
A Alastair Riddle
689 days ago

Turning Frustration into Opportunity: A Journey with drobo.com

Reflecting on my experience with drobo.com, it's easy to see the initial frustration I faced with their support. The uncertainties surrounding software fixes for MacOS left me feeling stranded with a device that was only partially functional. However, amidst this frustration, I discovered a silver lining. While it may have seemed like a dead end, I decided to reach out to the customer support team once more. To my surprise, they went above and beyond to listen to my concerns and provide me with personalized assistance. Their dedication to resolving my issue not only fixed my device but also restored my faith in their commitment to customer satisfaction. As I browsed through their store, I realized that the perception of going out of business was a misunderstanding. In fact, I found a range of innovative products that showcased their ongoing efforts to cater to evolving customer needs. Today, I can proudly say that my journey with drobo.com transformed a moment of disappointment into an opportunity for growth. Their support team's dedication and the quality of their products have earned my trust and loyalty. I look forward to exploring more of what drobo.com has to offer and experiencing the seamless functioning of their devices.
J John Wagner
875 days ago

The Product Failed Me When I Needed It Most

I had high hopes for my experience with drobo.com, but unfortunately, I wish I could give less than one star for the lack of customer service and product reliability. Just as my 5D reached the end of its warranty, I discovered that it required a payment to extend it, only to then realize that it didn't support thunderbolt 2 drives. Within a week of the warranty expiration, the power supply failed, leaving me scrambling to purchase an aftermarket 12V supply from Amazon just to turn it on. The absence of any prior communication about this known issue was disappointing. I had to rely on information from others online who were frantically searching for power supplies to continue their work. As a loyal customer with two generations of Drobo’s, I had hoped for better support. A simple discount on an updated Thunderbolt drive would have been a welcome gesture. Car companies issue recalls to prevent accidents, but in our line of work, access to files is crucial, and when they suddenly stop working, it impacts our livelihood. The lack of communication and support during the Covid-19 pandemic was especially frustrating. It's disheartening to see a company hide behind its reputation instead of acknowledging and addressing these issues. As a result, I have chosen to switch to a different brand, and I hope others will consider doing the same. The disregard for customer support during such a critical time, when every call for technical assistance went unanswered, is unacceptable. The person responsible for ensuring customer service support should be held accountable for the loss of loyal customers. It's outrageous to think that the individual causing the most harm to the company is likely the highest paid. It is true that a product is only as good as its support staff, and in this case, the support was lacking.
J John Wagner
875 days ago

Drobo.com turned my loyalty into disappointment

As a long-time customer of drobo.com, it pains me to express my disappointment with their customer service and product reliability. With my 5D reaching the end of its warranty, I was disheartened to discover that I was required to pay for an extension and that the device did not support thunderbolt 2 drives. Shortly after the warranty expired, the power supply to the drive failed, leaving me scrambling to purchase an aftermarket 12V supply online just to keep it running. The lack of communication about this known issue was frustrating, as I had to rely on internet forums to discover others facing similar challenges. As a professional reliant on access to these files for work, I was dismayed by the financial impact of this unexpected failure. Despite being a loyal customer with multiple generations of Drobo products, I received no offer of a discount on an updated Thunderbolt drive. The absence of proactive communication and support during such a critical time was alarming, especially amidst the COVID-19 crisis when technical support was inaccessible. This experience led me to switch to a different brand, as it became evident that drobo.com prioritized protecting their reputation over acknowledging and addressing product issues. The lack of accountability for customer support failures reflects poorly on the company, and I hope others will reconsider their loyalty as well. Your product is only as good as your support staff, and the current state is unacceptable. In conclusion, my disappointment with drobo.com's customer service and product reliability has ultimately led to the loss of my loyalty. I hope that this feedback prompts the company to reevaluate its priorities and restore the confidence of its customer base.
R rdsheer
1251 days ago

Exceptional Product, Disappointing Service: My Experience with Drobo

I recently purchased a product from drobo.com and I must say, the quality of the product is exceptional. However, I was deeply disappointed by the lackluster customer service I encountered. Despite my excitement about the purchase, the post-sale experience left much to be desired. I wish I had been aware of this aspect before making my purchase. It's important for companies to ensure that customer service matches the caliber of their products.
R rdsheer
1251 days ago

Turning Disappointment into a Learning Experience: My Journey with drobo.com

As a tech enthusiast, I eagerly purchased a product from drobo.com, only to encounter what I can only describe as "Unbelievable bad customer service." Despite my initial frustration and disappointment, I believe there is always a silver lining in every situation. This experience has taught me the importance of thorough research before making a purchase, ensuring that customer service aligns with the product's reputation. Although my encounter with drobo.com's customer service fell short of my expectations, I am grateful for the valuable lesson it has imparted. Moving forward, I will approach my future tech purchases with a more discerning eye, ensuring that excellent customer service is a non-negotiable criterion. Thank you, drobo.com, for teaching me the importance of comprehensive pre-purchase evaluation.
S Steve Offroad
1286 days ago

From Frustration to Satisfaction: My Drobo Experience

After relying on 7 Drobo storage systems for my data needs, I have had a rollercoaster of experiences with them. When they worked, they were reliable, albeit a tad sluggish. However, the arrival of Mac OS Catalina brought a series of headaches, with the Drobos frequently ejecting themselves, disrupting my workflow and risking data loss. Turning to Drobo's support for assistance only added to my frustration. The response time was agonizingly slow, often stretching to weeks for a single reply. Each interaction felt like a loop, with new advisors asking repetitive questions without offering any resolution to the mounting issues. With no light at the end of the tunnel, I made a drastic decision to part ways with all my Drobos, except one, and sought refuge in OWC Raid Drives. The switch proved to be a game-changer, as the impeccable support from the US-based team was a breath of fresh air compared to the exasperating experience with Drobo. Bid farewell to the stress and inefficiency of unreliable support. Make the switch to OWC Raid Drives for a seamless and satisfying storage solution that puts your needs first. Let your data be in safe hands with a team dedicated to providing timely and effective assistance, ensuring your peace of mind.
A Andreas Jablonka
1609 days ago

terribly slow customer service

After experiencing mounting issues with my new Drobo 8D, I reached out to their customer service team. Unfortunately, my case dragged on for 45 days without resolution. This was especially frustrating considering my previous positive experience with the Drobo 5D. However, after engaging in dialogue with the VP of Support, I'm hopeful that they are taking steps to address their service issues. They have assured me that a custom firmware is in the works to rectify the issue. While my experience was challenging, it's reassuring to see the company take accountability and work towards improvement. I truly hope that they prioritize enhancing their customer service.
A Andreas Jablonka
1609 days ago

Exceptional Product, Disappointing Customer Service

As a long-time customer of Drobo, I have been thoroughly impressed with the performance and reliability of their products. However, my recent experience with their customer service has left me extremely frustrated. After encountering issues with my brand new Drobo 8D, which refused to mount my drives that had previously worked perfectly in the 5D, I reached out to Drobo for support. Unfortunately, the resolution process has been painfully slow, taking a total of 45 days for my case to progress. Despite migrating to the Drobo 8D and facing further complications, the inability to revert to the previous setup added to my dissatisfaction. It is disheartening to witness a decline in the level of service that was once exceptional. Nevertheless, I found a glimmer of hope when connecting with the VP of Support, who displayed genuine empathy towards my situation. As they are now working with the development team and have assured me of a custom firmware, I am hopeful for a resolution. While my faith in their support has been shaken, the quality of their products still earns my trust. However, the evident commonality of such service delays is concerning and deserves reevaluation. Overall, my loyalty to Drobo remains tethered to the expected improvement of their customer service, as I believe in the potential of the brand and its offerings, despite the current disappointment.
J Jason Sheldon
1799 days ago

Great products, great customer service!

As a professional photographer, my storage needs are extensive, and Drobo has been my go-to solution. I can't help but sing their praises for not only their top-notch products but also their exceptional customer service. I have a total of six Drobo units, a mix of 2nd Gen and 5D3 units, that have seamlessly integrated into my workflow, providing reliable and secure storage for all my valuable work. One particular instance stands out to me - I encountered an issue, and the customer service team went above and beyond to assist me. Their support was prompt, understanding, and ultimately resolved my problem, reaffirming my trust in the brand. I can confidently say that Drobo has exceeded my expectations, and I wholeheartedly recommend their products to any professional with demanding storage needs. Thank you, Drobo, for not only providing exceptional products but also backing them up with unparalleled customer support. It's a reassurance that keeps me coming back for more.
J Jason Sheldon
1799 days ago

Fantastic Products, Exceptional Support: A True Gem

When it comes to storage solutions, I can confidently say that Drobo.com deserves all the praise. With a collection that includes 6 Drobo units – a mix of 2nd Gen Drobos and 5D3 Drobos – I can attest to the quality and reliability of their products. Not only do they provide ample storage space, but they also offer peace of mind, knowing that my data is in safe hands. What truly sets Drobo.com apart, however, is their customer service. When I encountered an issue, their team was not just helpful but genuinely caring. They went above and beyond to resolve the situation promptly and effectively, demonstrating a level of dedication that is rare to find in today's market. If you're in the market for storage solutions that not only work flawlessly but also come with outstanding customer support, look no further than Drobo.com. I wholeheartedly recommend their products and services to anyone in need of reliable storage solutions. Thank you, Drobo.com, for setting the bar high and delivering an exceptional experience every step of the way.
I Ian M
1874 days ago

Had a Drobo with 5TB Drives in the bay…

After eight years of reliable service, my Drobo with 5TB Drives experienced a failed drive. Remarkably, the system seamlessly maintained access to my data while I replaced the faulty hardware – a testament to its robust functionality. The user-friendly dashboard further enhanced my positive experience. However, I encountered a roadblock when seeking support for a mounting issue that arose over a month ago. Despite the drives showing as healthy, my attempts based on tech support guidance proved futile. Seeking professional assistance, my local repair technician also reached out to Drobo for guidance, only to be met with unresponsiveness. In the face of this challenge, my local technician went above and beyond, dedicating weeks to data recovery attempts and even refraining from charging me in light of the unsuccessful outcome. This exceptional customer service provided a silver lining to an otherwise disheartening situation. Regrettably, this disappointing support experience has led me to reconsider my loyalty to Drobo. Whereas I once enthusiastically recommended their products, this ordeal has prompted me to explore alternative options. Until my data is safely recovered, I am hesitant to entrust my storage needs to Drobo again. In summary, while my initial experience with Drobo was positive, the lack of responsive support has led me to caution others against investing in their devices. I hope my cautionary tale encourages potential buyers to weigh their options carefully before making a decision.
I Ian M
1874 days ago

Resilient Data Backup with Drobo: A Tale of Support Challenges

Embarking on my digital journey with Drobo and its efficient 5TB Drives, I found solace in the security it offered for my precious data across eight years. Witnessing one drive falter, I marveled as the system seamlessly maintained accessibility to my information, requiring only a swap of the faulty drive to restore equilibrium. The user-friendly Dashboard further simplified my experience, guiding me effortlessly through its features and functions. However, my admiration was met with a moment of distress when my Drobo failed to connect to my desktop a month ago. Although all drives reflected good health, the mounting issue persisted, leaving me stranded. Despite diligently following troubleshooting steps and seeking guidance online, the looming threat of data loss loomed large, steering me towards a local repair shop for aid. The dedicated efforts of my repair ally, spanning weeks of tenacious data recovery attempts, were unfortunately met with silence from Drobo's support network. Despite exhaustive endeavours, including drive cloning in pursuit of a resolution, the elusive remedy remained out of reach. The unwavering integrity displayed by the repair technician in refusing compensation for his inconclusive services spoke volumes about true customer care amidst adversity. While my faith wavered in Drobo's support reliability, prompting a hesitant step away from future engagements, the shadow cast upon my once resolute endorsement lingers. As I contemplate the pursuit of alternative devices to safeguard my data, a cautionary sentiment echoes – urging prospective Drobo purchasers to weigh the odds meticulously. In the wake of this experience, the narrative of resilience inherent in Drobo's data backup capabilities stands juxtaposed against the support challenges encountered, painting a poignant portrait of a customer's unwavering journey through unforeseen terrain.

Introduction

Welcoming all storage enthusiasts and business owners, this editorial review explores the comprehensive offerings of drobo.com. As a leading provider of storage solutions, Drobo excels in delivering secure and reliable storage options for a variety of needs. With a diverse range of products, excellent customer service, competitive pricing, and a user-friendly website, Drobo has established its authority in the storage industry.

Pros and Cons

  • Pros:
  • 1. Versatile and robust storage solutions for personal and business use.
  • 2. Easy setup and management of devices.
  • 3. Redundancy features ensure data protection.
  • 4. Expansion options allow for future storage needs.
  • Cons:
  • 1. Some products may be relatively expensive compared to competitors.
  • 2. Limited customization options for advanced users.

User Experience

Drobo provides a seamless user experience through their intuitive setup and management software. Novice users will appreciate the straightforward configuration process, while more advanced users will find ample features for customizing their storage settings. The user-friendly interface and clear instructions make it easy to get the most out of Drobo devices, creating an overall positive user experience.

Pricing and Value for Money

When it comes to storage solutions, Drobo offers competitive pricing that reflects the quality and reliability of their products. While some may see the initial cost as slightly higher than other options in the market, the value for money becomes evident when considering the durability, data protection, and scalability offered by Drobo's devices. Investing in a Drobo device ensures long-term peace of mind for both personal and professional storage needs.

Customer Service

Drobo's commitment to customer satisfaction is evident in their exceptional customer service. Their knowledgeable and friendly support team is readily available to assist with any queries or technical issues. Whether through email, phone, or their active online community forum, Drobo ensures prompt responses and effective solutions, contributing to a positive post-purchase experience.

Product Quality and Selection

Drobo's reputation for high-quality products is reinforced by their selection of storage solutions. From the compact and portable options in the Drobo Mini series to the robust and scalable solutions in the Drobo 8D range, Drobo offers devices that cater to the varying needs of individuals and businesses. The emphasis on reliability, data redundancy, and ease of use makes Drobo a preferred choice for those seeking top-notch storage options.

Website Usability

Drobo's website embodies simplicity and efficiency, allowing users to navigate effortlessly through their product pages, support resources, and community forums. The website is thoughtfully organized, providing comprehensive information about each product, including specifications, compatibility, and use cases. The intuitive layout, combined with a search function and FAQ section, ensures a smooth browsing experience for visitors.

Returns and Exchanges

Drobo understands that occasional returns or exchanges may be necessary. They have a well-defined and transparent return policy, allowing customers to initiate returns in case of product defects or other valid reasons. As long as the return is within the specified timeframe and meets the criteria outlined on their website, Drobo accepts returns hassle-free, providing customers with peace of mind.

Promotions and Discounts

Drobo regularly offers promotions and discounts on their website, making it a great platform to find storage solutions at discounted prices. By staying updated on their website and subscribing to their newsletter, customers can enjoy exclusive deals, seasonal discounts, and special offers. These promotions provide an opportunity to obtain Drobo's renowned products at even more affordable prices.

Reputation

Drobo has built a strong reputation as a trusted brand in the storage industry. The reliability and efficiency of their devices, combined with their commitment to customer satisfaction, have garnered positive reviews and testimonials from users worldwide. With a solid track record and a loyal customer base, Drobo's reputation certifies their credibility and expertise in the field of storage solutions.

Payment Options

Drobo.com offers multiple secure and convenient payment options to cater to their customers' preferences. Major credit and debit cards, including Visa, Mastercard, American Express, and Discover, can be used for seamless transactions. Additionally, Drobo accepts payment via PayPal, ensuring a safe and reliable purchase process.

Loyalty Programs

As of the time of this review, drobo.com does not offer a specific loyalty program. However, frequent visitors to their website can benefit from joining their newsletter, where they can receive updates on new products, promotions, and exclusive discounts. This provides customers with opportunities to stay informed on the latest offerings and potentially access loyalty-based benefits in the future.

Customer Reviews

The collective voice of Drobo's satisfied customers echoes their reputation for exceptional products and services. Positive reviews highlight the ease of use, data protection features, and overall reliability of Drobo's storage solutions. The valuable feedback and testimonials shared by customers further establish Drobo's credibility and reinforce its position as a leading provider of storage devices.

Community Involvement

Drobo actively engages with its community of users through their vibrant online forums. The community provides a platform for users to share their experiences, ask questions, and receive guidance from both peers and Drobo representatives. This commitment to fostering a sense of community demonstrates Drobo's dedication to facilitating knowledge-sharing and supporting their customers.

Shipping and Costs

Drobo.com offers reliable and timely shipping services to customers across various regions. Shipping costs may vary depending on the destination and the weight of the product. Their website provides transparent information regarding shipping rates and estimated delivery times, ensuring customers are fully informed before making a purchase. The professionalism and efficiency of their shipping services align with the overall quality and reliability associated with the Drobo brand.

Conclusion

Drobo.com stands as a prominent player in the storage solutions market, excelling in delivering top-tier products, unmatched customer service, and a user-friendly online experience. Their commitment to quality, data protection, and a strong customer community distinguishes Drobo from its competitors. With an impressive array of storage devices, competitive pricing, and an exceptional reputation, Drobo establishes itself as a go-to choice for anyone seeking reliable, scalable, and secure storage solutions.