Users Voice for Dsw

77% users rated Terrible
2% users rated Poor
0% users rated Average
4% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Dsw
Dsw Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.7 5 1.7 3.8 5 2.7
Oct 2022 2 1 5 3.7 3 5
Nov 2022 3 5 2.9 5 4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 2.9 5 3 2.7 2.2 4.9
Line Chart for Rating of peer stores

dsw.com

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prettylittlething.us

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Detailed Dsw Review by

Introduction

DSW.com is a popular online shoe and accessories retailer that was founded in 1991. It's a one-stop-shop for men's, women's, and children's shoes and accessories from various brands at great prices. With over 500 locations in the United States and a growing online presence, DSW has become a staple in retail shopping.

Pros and Cons

Pros:
  • Wide selection of trendy and classic shoe styles
  • Great pricing for the quality of shoes
  • Easy to use website for online shopping
  • Free shipping and returns for VIP members
  • DSW rewards program offers discounts and free shipping
Cons:
  • Shipping can take longer than expected
  • Limited sizes and styles for some products
  • Physical store locations may not have as much variety as online selection

User Experience

The website has a clean and modern design that's easy to navigate. The search function is intuitive and the filtering options allow users to narrow down their search by style, size, brand, color, and more. Customers can also create an account to keep track of their orders, create wishlists, and receive exclusive discounts.

Pricing and Value for Money

DSW.com offers competitive pricing compared to other shoe retailers, and the quality of shoes is impressive for the price point. The site also has frequent promotions and discounts, and the DSW rewards program offers additional savings and free shipping for members.

Alternatives

Other online shoe retailers with a similar selection to DSW include Zappos, Shoe Carnival, and Nordstrom Rack. Each of these sites has their own unique style and pricing options.

Customer Service

DSW's customer service team is easily accessible through a toll-free number, email, and chat support. Response times are fast, and representatives are knowledgeable and friendly.

Product Quality and Selection

The quality of shoes offered on DSW.com is impressive for the price point, and there's a wide selection of styles available from popular brands like Nike, Adidas, and Steve Madden. There is also a variety of shoe widths and sizes available for men, women, and children.

Website Usability

The website is easy to navigate and user-friendly. The search function is straightforward, and customers can easily filter results based on style, size, brand, and more. The checkout process is also simple and straightforward.

Returns and Exchanges

DSW offers free shipping and returns for VIP members, and all other customers can return items to a physical store location or through the mail within 60 days of purchase. Returns are hassle-free and customer service is available to assist with any issues.

Promotions and Discounts

DSW regularly offers promotions and discounts, including percentage-off coupons and free shipping offers for DSW VIP members. Customers can sign up for the rewards program to receive exclusive offers and discounts.

Reputation

DSW has a strong reputation for offering high-quality shoes at affordable prices. The company is committed to providing excellent customer service and has a loyal customer base.

Payment Options

DSW.com accepts a variety of payment options, including credit cards, PayPal, and gift cards.

Loyalty Programs

DSW's rewards program, DSW VIP, offers members rewards points for purchases that can be redeemed for discounts, free shipping, and other exclusive offers.

Customer Reviews

Customer reviews on DSW.com are generally positive, with customers praising the quality of shoes and the value for money. Some negative reviews mention shipping delays and limited sizes and styles.

Community Involvement

DSW is committed to being involved in the community through partnerships with charities and organizations that support shoe donations and disaster relief efforts.

Shipping and Costs

DSW offers free standard shipping for orders over $35 for non-VIP members and free shipping for VIP members. Expedited shipping options are also available at an additional cost. Shipping times can vary from 4-10 days depending on the location.

Dsw Recent User Reviews

User Rating

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Reviewer Name: Yoni

Review Submission Date: 2022-11-28

Review Title: The whole Black Friday thru cyber…
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Review Description: The whole Black Friday thru cyber Monday they had amazing deals which I added to my cart but their payment processing system did not work!!I have tried on multiple devices and occasions.I feel like it is deliberate.I called customer care and they said their website is down and they will call back when it’s back up.They still have not called.

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Reviewer Name: Carlos Melendez

Review Submission Date: 2022-11-17

Review Title: Ordered a Pair Of Calvin Klein Chukka…
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Review Description: Ordered a Pair Of Calvin Klein Chukka Boots for my Son Online. From Start to Finish everything was FLAWLESS. DSW is very good. Pick up Boots at near DSW store after 2 days of Initial order, Cant beat that. Thank You DSW. Appreciate very much and highly recommend!!!! Bridgewater, New Jersey....

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Reviewer Name: Keystroke Robbery Victim

Review Submission Date: 2022-11-01

Review Title: Fantastic Online and Customer Service
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Review Description: I recently online ordered shoes on sale. When I got them there was a problem. I called them and they fixed the issue AND gave me additional money back!I have to say while I prefer to shop them in person, my online experience was superb!It helps when calling to be kind but assertive, and state exactly what you need for them to do to make the situation right. They responded promptly and did what we mutually agreed to. The extra credit was a bonus...totally unexpected but nice!!!

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Reviewer Name: Chuck Tator

Review Submission Date: 2022-10-31

Review Title: Flash Sale - I would call it Flash Burn
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Review Description: Flash Sale, was more like a flash burn.I tried for two days to order a couple of pairs of shoes from DSW Website. The website was extremally slow and in many cases simply non-responsive.I went to zappos.com, famousfootwear.com to find the shoes or similar shoes.

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Reviewer Name: jofabo

Review Submission Date: 2022-10-31

Review Title: Their website is horrible
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Review Description: Their website is horrible! It tracks and times forever. I have been trying to place an order but it just keeps freezing

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Reviewer Name: Evie

Review Submission Date: 2022-10-12

Review Title: Overall a positive experience!
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Review Description: This review is for the DSW Canada site. I was nervous to place an order based on quite a few negative reviews but decided to give it a try since they were the only store that had the shoes I wanted in my size. I placed an order and it was shipped and delivered quickly. I had a question about the tracking number (it wasn’t working) and customer service got back to me very fast with an answer. Overall a positive experience.

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Reviewer Name: Arantxa Vieira

Review Submission Date: 2022-09-25

Review Title: Always a great experience with DSW
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Review Description: Always a great experience with DSW. Easy store locations here in NYC, easy online orders and pick up (great variety of all kinds of shoes for all season, bags, stockings, socks and a lot of other useful seasonal stuff near check out). Also easy returns if necessary. I always find great variety of all brands that end up being worth it (even brands by JLO & Jessica Simpson new releases on market). Last bought an Anne Klein bag as well, that turned out really beautiful at a pretty good steal I would say, looking at the nicely done finishes of the bag.

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Reviewer Name: emily Rose

Review Submission Date: 2022-09-22

Review Title: USED SHOES AT NEW PRICES
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Review Description: Purchased a pair of shoes for a wedding off of their site. The shoes ran me about 80.00. When received, they were clearly worn and the soles were ripped and disgusting. CS wanted to replace them but I am just done and initiated a refund. I will note, upon repackaging to send out - the packing slip is from their RETURNS department! No where on the webpage did it state the item would be a return or show signs of wear - I purchased a NEW pair of shoes. Super frustrating and for the price, definitely not worth repeat shopping!

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Reviewer Name: lisa

Review Submission Date: 2022-08-24

Review Title: I am a VIP member with no benefits…
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Review Description: I am a VIP member with no benefits except on my birthday. No matter how much I spend I dont get any rewards.

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Reviewer Name: Dani

Review Submission Date: 2022-08-19

Review Title: Bargain for a reason
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Review Description: Very extensive selection of shoes and sandals. Best place for people who love a good bargain. Docked stars because most of the shoes are old models and the designer ones are either styles that no one wants or those that everyone wears.