Users Voice for Dtdc

96% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
1% users rated Excellent
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Dtdc Overall rating
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Quality

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Review article published on: 06 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2021 1.5 4.9 4.7 1.5 4.3 4.3
Jan 2022 1 4.9 4 1 4.7 4.2
Feb 2022 1 5 4.2 1.2 4.4 4.1
Mar 2022 1 4.9 4.9 1.8 5 4.4
Mar 2023 1.3 5 5 3.4 4.3 5
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Detailed Dtdc Review by

Introduction

DTDC is one of the top courier companies in India, offering a wide range of services that cater to the needs of individuals and businesses. DTDC has a network of 11,000+ franchisees and 550+ depots across India, making it one of the most extensive delivery networks in the country. The company has over 25 years of experience in the courier and logistics industry, which makes it a reliable choice for customers.

Pros and Cons

Pros:
  • Extensive delivery network
  • Competitive pricing
  • Wide range of services, including international delivery
  • Easy-to-use website
  • Multiple payment options
Cons:
  • Could improve customer service
  • May experience delivery delays in some areas

User Experience

DTDC's website is user-friendly and easy to navigate. Users can easily access information on services, track shipments, and find a nearby DTDC office using the website. The website is also mobile responsive, making it convenient for users on-the-go.

Pricing and Value for Money

DTDC offers competitive pricing for its services, making it an affordable choice for individuals and businesses. The company also offers value-added services, including insurance and real-time tracking, making it a cost-effective option for customers.

Alternatives

Some popular alternatives to DTDC include FedEx, DHL, and Blue Dart. These companies also offer a wide range of courier services, including international delivery.

Customer Service

DTDC's customer service could be improved, as some customers have reported experiencing delays in receiving responses to their queries. However, the company does have a toll-free customer care number that customers can use to reach out for assistance.

Product Quality and Selection

DTDC offers a range of services, including express delivery, freight, and supply chain solutions. The company has a reputation for delivering products in good condition and on time.

Website Usability

DTDC's website is easy to navigate, with a simple and straightforward design. Users can easily access information on services, track shipments, and find a nearby DTDC office using the website.

Returns and Exchanges

DTDC offers a returns service for customers who wish to return their shipments. Customers can request a pickup of the package from their location by contacting DTDC's customer care team.

Promotions and Discounts

DTDC offers promotions and discounts on its services, with seasonal deals and discounts for regular customers.

Reputation

DTDC has a reputation for being a reliable and trustworthy courier company in India. The company has been in business for over 25 years and has a extensive delivery network across the country.

Payment Options

DTDC accepts multiple payment options, including credit and debit cards, net banking, and cash on delivery.

Loyalty Programs

DTDC does not currently offer a loyalty program for its customers.

Customer Reviews

DTDC has a mix of positive and negative reviews from customers. While some customers have reported experiencing delays in delivery and poor customer service, others have praised the company's competitive pricing and extensive delivery network.

Community Involvement

DTDC is involved in a variety of social and community initiatives, including supporting education, healthcare, and disaster relief efforts.

Shipping and Costs

DTDC offers a range of shipping solutions, including express delivery, surface courier, and air freight. Shipping costs depend on the weight and dimensions of the package and the destination. Customers can check shipping rates on DTDC's website or by contacting customer service.

Dtdc Recent User Reviews

User Rating

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Reviewer Name: Rk Nan

Review Submission Date: 2022-03-02

Review Title: Pathetic service
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Review Description: Pathetic service. No clue when parcel will reach destination. Commitment on dates not honored.communication very weak.

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Reviewer Name: Prasenjit Deb

Review Submission Date: 2022-02-24

Review Title: Worst service in india ....they have…
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Review Description: Worst service in india ....they have always tendency how to earn money to not give call for the delivery items..always it having attempted for delivery...but they don't...I dnt want this worst company in india

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Reviewer Name: Laxman Shetty K

Review Submission Date: 2022-02-21

Review Title: The worst useless courier service
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Review Description: The worst useless courier service , in india,helpline executives don't have patience to hear the compliant, they donot have patience to callback.For reaching the consignment they are telling just "AREA NON SERVICEABLE", then booking agents why accepting consignment, this is nothing but minting the money, Top management please take serious act on this , otherwise you may loose the market

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Reviewer Name: Ev Y

Review Submission Date: 2022-02-20

Review Title: The worst couriers service ever..
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Review Description: The worst couriers service ever..How can u have such inefficient employees.

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Reviewer Name: Mahipal Thakur

Review Submission Date: 2022-02-12

Review Title: Very Bad service don’t use their…
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Review Description: Very Bad service don’t use their service very rude behaviour and bad customer experience just start abusing you this is how they deal with the customer

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Reviewer Name: Shyam Sundar

Review Submission Date: 2022-02-05

Review Title: Bad.
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Review Description: Worst courier company.No responsibility and decency.Very unruly and rude behaviour.

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Reviewer Name: Sumit

Review Submission Date: 2022-02-02

Review Title: The WORST service provider and Worst…
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Review Description: The WORST service provider and Worst customer support. They don't even inform the receiver before returning the packages to the sender. And this is happening continuously.

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Reviewer Name: Santhosh Raj

Review Submission Date: 2022-01-25

Review Title: Worst courier service in India.
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Review Description: Very bad experience.Not delivered on time.No home delivery.Worst customer service.Irresponsible customer care officials.Highly disappointed.

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Reviewer Name: Ravichandran Subramaniam

Review Submission Date: 2022-01-22

Review Title: One of the worst courier guys and to…
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Review Description: One of the worst courier guys and to deliver from one location to another in Bangalore it has taken 2 days. They have no good tracking system updates. Useless and unprofessional courier service

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Reviewer Name: New india

Review Submission Date: 2022-01-22

Review Title: Very bad unhealthy communication
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Review Description: Very bad unhealthy communication, they abuse their customers, even 20 days passed away they have ny parcel but dont want to deliver,Very unfaithful. They warn for police case to their customers, even they are in fault but dont accept and abuse their customers.I suggest to all never use dtdc, worst courior service on universe.