Users Voice for Dubaipetfood

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Dubaipetfood
Dubaipetfood Overall rating
Customer Support
User Interface

Rate Dubaipetfood Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 27 Apr 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 5 4.6 3.6 1.4
Feb 2023 5 4.1 1.8 5 5 1.3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Dubaipetfood Review by

Introduction is an online pet food and accessories shop based in Dubai, UAE, dedicated to providing pet owners with top-quality products and services. The company has a vast range of pet food, accessories, and healthcare products that cater to dogs, cats, fish, and other small animals. With a mission to provide the best pet supplies to pet owners in Dubai, the company has been serving the community since it was established in 2007.

Pros and Cons

  • offers a wide range of pet food and supplies at competitive prices
  • The company provides free shipping on all orders over AED 100, making it more affordable to buy from them
  • Awarded as the best pet food shop in the UAE
  • The website is easy to navigate, and the search function is efficient
  • Excellent customer service and support
  • Delivery can be slow, especially during peak seasons or public holidays
  • The website does not have a live chat feature to provide immediate support
  • Some of the products are expensive compared to competitors

User Experience

With a minimalist and sleek interface, the website is easy to use and navigate. The homepage has a clear menu bar, showing all the product categories available, making it simple for users to find what they need. The site design is consistent, and the images are high-quality, giving users a smooth and enjoyable browsing experience.

Pricing and Value for Money offers a range of price points for its products, making it accessible to most pet owners. Some products are more expensive than similar items offered by competitors, but the site does have regular promotions that make it more affordable. Additionally, the company provides a loyalty program wherein customers can earn points to redeem for discounts on future purchases.


There are a few pet stores that offer online shopping services in Dubai, including Petzone and Petcorneruae. However, stands out due to its extensive selection of products and competitive pricing.

Customer Service has outstanding customer service, with knowledgeable and friendly staff who are willing to assist customers with their needs. The site does not have a live chat function, but it has a comprehensive FAQ section that covers most queries. Customers can also contact the company via phone or email with any concerns or questions.

Product Quality and Selection

The quality of products offered by is top-notch, with many items sourced from top brands. The company has a wide selection of food, accessories, and healthcare products for pets, ensuring that pet owners can find everything they need easily.

Website Usability website's usability is excellent, with a clean and user-friendly interface. The search function is efficient, and the product navigation is logical, making it easy to find what you're looking for. The site is mobile-optimized, providing a seamless browsing experience for customers who prefer to shop on their phones.

Returns and Exchanges provides easy returns and exchange policies for its customers, making it straightforward to exchange products for another size or item. The site has a 14-day return policy, and customers can return items for any reason except for food products, which are not returnable due to health and hygiene reasons.

Promotions and Discounts has regular promotions, including discounts and free shipping on orders above a certain amount. The site also offers a loyalty program wherein customers earn points for every purchase that they can redeem for discounts or free items in the future.

Reputation has an excellent reputation in Dubai, with many pet owners vouching for the quality of its products and services. The company has been around for over 10 years and has won several awards, including the Best Pet Shop in the UAE in 2018.

Payment Options has a secure payment system that accepts various payment options, including credit and debit cards, PayPal, and bank transfer.

Loyalty Programs rewards customers with the loyalty program, which allows them to earn points for every purchase they make. Customers can redeem their points for discounts or free products in the future.

Customer Reviews has many positive reviews on various platforms, including Google and its own site. Customers praise the company for its excellent service, great products, and competitive pricing.

Community Involvement is actively involved in the pet community, supporting various animal welfare organizations in the UAE. The company also has a blog section that provides a wealth of information on pet care, training, and general pet-related topics.

Shipping and Costs provides free shipping on all orders over AED 100. The delivery time varies depending on the location, with most orders taking up to five days to arrive. Urgent orders can be arranged for an additional fee. The company delivers to Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

Related Categories