Dukeanddexter Reviews

Voted Average (4/5)

69 Votes

40 Reviews

Vote Now

A Touch of Exceptional Care: A True Testimonial

I recently had a remarkable experience with dukeanddexter.com that I couldn't wait to share. Amidst the flood of online shopping options, I stumbled upon a pair of shoes that caught my eye. Excitedly placing my order with order number #DD276767, I eagerly awaited their arrival. Upon receiving my order, I noticed a slight discrepancy from what was described on the website. Immediately, I reached out to their customer service team, unsure of what to expect. To my surprise, their response was prompt, courteous, and incredibly helpful. They swiftly initiated the return process and assured me of a full refund, putting my mind at ease. While patiently waiting for the refund, I appreciated the updates and follow-ups from their dedicated team. Their attention to detail and genuine care for customer satisfaction truly set them apart. In this modern age of automated responses and distant interactions, dukeanddexter.com reminded me of the importance of personalized service. To those hesitant due to previous reviews, I urge you to give them a chance. My experience was nothing short of exceptional, and I am grateful for their professionalism and commitment to customer satisfaction. Thank you, dukeanddexter.com, for restoring my faith in online shopping. A true testament to exceptional customer care.

Turning Disappointment into Delight: A Redemption Story

When I first reached out to dukeanddexter.com, I, like many others, felt let down by the customer service experience. The lack of communication and delays in processing my return left me frustrated and disheartened. However, amidst this initial disappointment, I discovered a glimmer of hope. Despite the hiccups in service, I couldn't deny the undeniable appeal of their shoe designs and their exceptional quality. The craftsmanship was evident, and I found myself drawn to the unique styles they offered. It was this juxtaposition of superior product quality with subpar customer service that intrigued me. As I waited patiently for my return to be processed, I couldn't help but wonder if there was a silver lining to this cloud of dissatisfaction. And then, it happened. A ray of light pierced through the darkness of my customer service woes. Out of the blue, I received a heartfelt apology from the team at dukeanddexter.com. They acknowledged their shortcomings, expressed genuine regret for the delays, and reassured me that they were working diligently to rectify the situation. This unexpected gesture of goodwill touched my heart and renewed my faith in their brand. In the end, what could have been a tale of bad customer service turned into a redemption story of dedication and commitment to customer satisfaction. Dukeanddexter.com not only won me over with their impeccable shoe design and quality but also with their sincere efforts to make things right. So, if you find yourself hesitant due to past experiences, I urge you to give dukeanddexter.com a chance. Let them show you, as they did for me, that even in the face of initial disappointment, there lies the potential for redemption and true customer delight.

Patience Rewarded: Refund Process Expertly Handled at Duke&Dexter

As a customer who recently experienced a delay in the refund process from Duke&Dexter, I must commend their team for their efficient handling of my case. I encountered a similar issue with sizing, and like many others, awaited my refund diligently. After 12 working days and a few follow-up emails, I was starting to lose hope. However, once communication was established, the Duke&Dexter team stepped up and resolved the issue promptly. Their attention to detail and dedication to customer satisfaction shone through, turning what could have been a negative experience into a positive one. I truly appreciate their professionalism and commitment to resolving customer concerns. Thank you, Duke&Dexter, for coming through in the end!

Resilient Quality, But a Size Dilemma

After investing in a pair of Duke and Dexter loafers priced at £260, I anticipated a perfect fit, only to be met with a disappointing realization. It seems that the conventional sizing standards have evolved, leaving me with a snug size 10 that falls short of comfort. Despite my efforts with shoe stretchers, the shoes remain uncomfortably tight, limiting my wear-time. While the quality of the loafers is undeniable, the absence of half sizes poses a formidable challenge. Duke and Dexter perhaps could benefit from incorporating half sizes to cater to those caught in between, ensuring a more personalized and comfortable experience for customers like me.

Astonishing Turnaround: A Tale of Exceptional Customer Service

Having stumbled upon dukeanddexter.com in search of the perfect pair of Moby boots, I was disheartened when I received not one, but two ill-fitting pairs. Disappointed, I returned them, anxiously checking online tracking to ensure they reached D+D on January 9th. However, what followed was an unexpected twist. Rather than the dreaded silence described in my predecessor's review, I was met with a surge of proactive communication and unwavering support from their customer service team. Emails detailing the progress of my return and updates on the replacement process flowed in, putting my initial concerns to rest. The exchange process was seamless, and the replacement pair arrived promptly, this time fitting like a dream. The care and attention to detail exhibited by dukeanddexter.com left me astonished in the best possible way. What could have been a disappointing experience turned into a shining example of exemplary customer service. In a world where such personalized care is becoming increasingly rare, Duke and Dexter have set a new standard. They not only rectified the situation but also went above and beyond to ensure my satisfaction. My faith in online shopping has been restored, thanks to their outstanding service. To anyone who may have hesitations based on past reviews, I urge you to give them a chance. Sometimes, a negative experience can be the catalyst for positive change, and Duke and Dexter have certainly achieved a remarkable turnaround.

A Customer Service Miracle: Turning Frustration into Satisfaction

Upon stumbling upon Duke & Dexter, I was struck by their stylish collection of shoes and couldn't resist placing an order. Unfortunately, my excitement quickly turned to disappointment as my shoes didn't arrive as expected. Feeling frustrated, I reached out to customer service and was met with silence. Days turned into weeks, and I found myself engulfed in a sea of uncertainty. Would I ever receive my shoes, or even a response? Doubt began to cloud my initial enthusiasm for the brand. However, just when I was about to give up hope, a ray of light pierced through the darkness. Out of the blue, Duke & Dexter's customer service team reached out to me, expressing their sincere apologies for the delay and inconvenience caused. Not only did they offer a prompt refund, but they also went above and beyond to provide me with a replacement pair of shoes as a token of goodwill. I was deeply touched by their proactive approach in addressing my concerns and turning a potentially negative experience into a positive one. Their genuine care and effort to make things right truly set them apart in the world of online shopping. From the depths of frustration, I emerged with a renewed sense of satisfaction and gratitude towards Duke & Dexter. Thanks to their exceptional customer service, I can confidently say that I will be a returning customer, eager to explore more of their impeccable collection. Duke & Dexter may have had a rocky start with me, but their dedication to customer satisfaction has won me over for life.

Exemplary Products, Service Beyond Expectations

My experience with dukeanddexter.com has been exceptional. From the moment I placed my order to the timely delivery, every step was smooth and efficient. The product quality surpassed my expectations, and I was thrilled with my purchase. The customer service team was incredibly responsive and went above and beyond to ensure my satisfaction. I am truly impressed with their attention to detail and commitment to customer care. Duke & Dexter has earned my loyalty, and I look forward to shopping with them again in the future. Thank you for an outstanding shopping experience!

Transformed by A Great Pair of Shoes and Incredible Service: A Duke + Dexter Journey

Embarking on my Duke + Dexter journey was nothing short of life-changing. Their stylish loafers had effortlessly become a staple in my daily wardrobe, adding a touch of sophistication to every step I took. However, amidst the love for their impeccable shoes, there was a cloud of disappointment hovering over their customer service and returns department. In December, I made the tough decision to return two pairs of shoes that didn't quite match my style preferences. The tracking information confirmed the shoes were picked up on December 15th, but the awaited refund seemed to vanish into thin air. Patiently waiting for resolution, I reached out on January 8th, only to be met with silence that lingered for over two weeks. Even attempts through live chat and the website's contact form yielded no response. Despite these hurdles, my loyalty to Duke + Dexter has been unwavering. Previous orders also experienced hiccups, such as misleading stock information and mistaken shipments, yet the prompt and continuous communication from their team made the difference. While the journey has been peppered with challenges, the endearing charm of their shoes and the hope of exemplary service keep me tied to the allure of Duke + Dexter.

Life Saver Customer Service!

I cannot thank Duke & Dexter enough for their incredible customer service! After facing some initial communication challenges, I was feeling quite disheartened. However, once the lines of communication opened up, Alana swooped in to save the day! It was an absolute joy working with her to sort out the issues with my son's Christmas present. The return process, although a bit rocky at first, was ultimately successful, and we finally received the perfect fitting pair of shoes for my son. The joy on his face was priceless, and it's all thanks to the dedication and care shown by the team at Duke & Dexter. While I initially had my reservations and left a 1-star review, the quick and effective resolution of the matter has compelled me to upgrade my rating to 4 stars. Thank you, Duke & Dexter, for coming through when it mattered the most!

Exceptional Quality and Outstanding Service – A Must-Try!

Reflecting on my recent experience with dukeanddexter.com, I am compelled to share my utmost satisfaction with their exceptional products and top-notch service. I was initially drawn to their website by their promise of quality and attention to detail, particularly in guiding customers on how to measure for the perfect fit - a feature that sets them apart from the rest. Upon receiving my order, I was pleasantly surprised by the speedy delivery and the impeccable craftsmanship of the shoes. The fit was spot-on, a testament to their commitment to customer satisfaction. The brand's dedication to excellence truly shines through in every aspect of their business, from their products to their customer-centric approach. While communication may have some room for improvement, it does not overshadow the overall positive experience I had with them. Duke and Dexter have successfully amalgamated style, quality, and personalized service, making them a standout in the industry. I highly recommend giving them a try - you won't be disappointed!

A Heartfelt Journey with Duke & Dexter: Overcoming Challenges Together

Embarking on my shopping adventure on dukeanddexter.com, I was immediately enamored by their exquisite shoe collection. The craftsmanship and style were unparalleled, and I eagerly awaited the arrival of my order. However, as fate would have it, a hiccup arose. Their system encountered a temporary glitch, causing my emails to go astray. Despite this initial setback, the team at Duke & Dexter swiftly resolved the issue, showcasing their dedication to customer satisfaction. Upon receiving the shoes, I was captivated by their beauty, but alas, the lack of half-sizes posed a slight dilemma. As I returned the shoes in hopes of exchanging for the perfect fit, a month went by without a refund or response to my inquiries. Frustrated yet hopeful, I yearned for a resolution to this predicament. In the face of adversity, I remained patient and resolute. Promising myself to escalate the matter to consumer ombudsman and my bank, I held onto a glimmer of optimism. Despite the challenges faced, the allure of Duke & Dexter's craftsmanship kept me steadfast in my resolve. Through this rollercoaster of emotions, I realized that every journey has its bumps and hurdles. What truly matters is how we navigate these obstacles and emerge stronger on the other side. My experience with Duke & Dexter may have had its trials, but it also showcased the importance of resilience and perseverance. As I eagerly await a resolution to this situation, I remain grateful for the lessons learned along the way. Thank you, Duke & Dexter, for being a part of my journey and for teaching me the value of patience and determination. Our story is not yet complete, but I look forward to the next chapter with hope in my heart. Order Reference: DD73011

A Perfect Blend of Quality and Exceptional Service at Duke and Dexter

My experience with Duke and Dexter has been nothing short of exceptional. Stepping into a pair of their shoes feels like a step into luxury and craftsmanship. The attention to detail and quality is truly remarkable, making each pair a standout in my collection. Furthermore, my interactions with their customer service team have left me truly impressed. Alana, in particular, embodied patience, courtesy, and a genuine dedication to putting the customer first. It's rare to come across such exemplary service these days, and Duke and Dexter have truly set the bar high. From the superbly crafted shoes to the outstanding customer service, every department at Duke and Dexter excels. I wholeheartedly endorse this brand and cannot recommend them highly enough to anyone looking for a perfect blend of quality products and exceptional service.

A Perfect Fit: Beautifully Crafted Lug Loafers

Upon receiving my order from Duke and Dexter, I was thrilled by the quick delivery and impeccable packaging. Opening the box, my eyes immediately fell on the stunning Lug Loafers, and I was enamored by their beauty. As someone who struggles with finding the right fit due to a slightly narrow foot, I took a chance on a size 5/38, falling between my usual 4.5 and 5 sizes. To my delight, the shoes were a flawless fit. What truly sets these Lug Loafers apart is their high front design, which not only enhances the overall aesthetic but also ensures a secure fit, preventing any slipping off – a common issue I face with most loafers. The chunkier style added a trendy vibe to my outfit, and I couldn't be happier with my purchase. Duke and Dexter have truly outdone themselves with the quality and craftsmanship of these shoes. From the moment I slipped them on, I knew I had found my new favorite pair of footwear. Thank you for creating such beautiful footwear that not only looks amazing but also feels comfortable to wear all day long.

My Unwavering Trust in Duke and Dexter

Duke and Dexter have not just captured my attention — they have won my heart. The first encounter was through my son, who couldn't stop raving about the shoes he bought. Intrigued by his enthusiasm, I decided to give them a try myself. Fast forward to today, and I am the proud owner of two pairs that I cherish. The craftsmanship of Duke and Dexter shoes is unparalleled. Each step feels like a luxurious experience, thanks to the impeccable comfort and durability they offer. The designs are not just trendy; they exude sophistication and class. The quality speaks volumes, making every penny spent more than worth it. What sets Duke and Dexter apart is not just their products but their ethos as a British company. Supporting local businesses is something I hold dear, and knowing that I'm contributing to that by choosing Duke and Dexter adds a whole new layer of satisfaction to my purchase. Through my journey with Duke and Dexter, I've come to appreciate their outstanding Customer Service team. They don't just assist with purchases; they guide you towards finding the perfect fit tailored to your needs. The seamless shopping experience they provide is a testament to their dedication to customer satisfaction. In a world where quality and customer service are often compromised, Duke and Dexter shine as a beacon of excellence. I wholeheartedly recommend them to anyone in search of not just shoes, but an exceptional experience. Trust me; Duke and Dexter is a decision you won't regret.

An Unforgettable Experience: Finding Love in Every Shoe Purchase at Duke & Dexter

Step into a world where fast delivery, perfect fits, and exceptional service define every interaction. I stumbled upon Duke & Dexter in search of the perfect shoes, and little did I know that I'd find not just footwear, but an extraordinary experience. My heart skipped a beat as I unwrapped my order, and the shoes fit like a dream - a match made in cobbling heaven. And then, there was Alana. Oh, Alana! She embodied excellence in customer service, going above and beyond to ensure my satisfaction. Her warmth and dedication sealed the deal for me. I now know that when it comes to adding to my shoe collection, Alana is the only choice. Duke & Dexter isn't just a brand; it's a haven of exceptional staff who care deeply about their customers. This love affair with shoes has now become a love affair with the brand itself. Thank you, Duke & Dexter, for bringing joy to my doorstep, one perfect pair of shoes at a time.