Users Voice for Durex

69% users rated Terrible
8% users rated Poor
0% users rated Average
8% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Durex
Durex Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Nov 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 4.5 3.9 4.5 4.5
Oct 2022 5 4.3 4.7 4.7 4 3.6
Nov 2022 5 2.4 4.5 3.8 4.2 4.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 1.7 4.1 4.2 5 4.1
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durex.co.uk

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Detailed Durex Review by

Introduction

Durex.co.uk is a popular website that offers a wide range of sexual wellness and intimacy products. The website is owned by RB Health (UK) Limited, a part of the global healthcare company, RB. Durex is a world-renowned brand that has been in operation for over 90 years, consistently providing superior quality products for sexual well-being. The website's straightforward navigation layout and clutter-free interface make for a user-friendly experience.

Pros and Cons

Pros: - Wide variety of products to choose from - High-quality products - Reasonable pricing - Discreet packaging and shipping - Easy order placement and checkout - Good customer service Cons: - Limited payment options - No loyalty program or referral program

User Experience

The user experience on Durex.co.uk is smooth and straightforward. The website is designed to be clutter-free, with easy-to-navigate drop-down menus that help you locate products quickly. The website's search functionality allows for a more specific search for products. Products are organized into categories, making it easy to browse through the products. The website loads quickly, which is a plus for people who are always on the move.

Pricing and Value for Money

Durex.co.uk offers a wide range of products at reasonable prices, making it an affordable option for people on a budget. Despite this affordable pricing, the quality of the products is high, ensuring that customers get the best value for their money.

Alternatives

Some alternatives to Durex.co.uk are Passion.co.uk, LELO, and Lovehoney. Each of these websites offers similar ranges of sexual wellness and intimacy products.

Customer Service

Durex offers excellent customer service. The website has a comprehensive FAQs section that provides answers to common questions. Customers can contact the customer service team via an online form, email, or by phone. Durex also has an online chat feature that allows customers to reach out for real-time assistance.

Product Quality and Selection

Durex.co.uk is known for its high-quality products, which are made from the finest materials available. The selection of products on the website is extensive, ranging from condoms, lubricants, sex toys, and other sexual wellness products. The website frequently updates its inventory with new products.

Website Usability

The website is easy to navigate, and the layout is well-organized, making it simple for customers to find what they are looking for. The design is minimalistic, with a white background, clear fonts, and straightforward graphics, making it easy on the eyes.

Returns and Exchanges

Durex.co.uk has a 30-day return policy that allows customers to return items for a refund or exchange. Products must be unused and in their original packaging. There is also a one-year warranty on some products, which covers manufacturing faults.

Promotions and Discounts

Durex.co.uk runs various promotions and discounts throughout the year. Customers receive a 10% discount on their first order after subscribing to the website's newsletter. There are also seasonal discounts, such as those during Valentine's Day and Christmas.

Reputation

Durex.co.uk has an excellent reputation for providing high-quality, reliable products. The brand has been in operation for over 90 years, making it an authority in the sexual wellness and intimacy market.

Payment Options

Durex.co.uk accepts payment via credit and debit cards. Unfortunately, the website does not accept PayPal or other digital payment options.

Loyalty Programs

Durex.co.uk does not offer a loyalty program or referral program for its customers.

Customer Reviews

Customer reviews on Durex.co.uk are generally positive. Customers praise the high-quality products and excellent customer service provided by the website.

Community Involvement

Durex.co.uk is involved in various social initiatives, such as working with the MTV Staying Alive Foundation to raise awareness about HIV/AIDS. The website also provides informative blog posts on sexual wellness and intimacy.

Shipping and Costs

Durex.co.uk offers free shipping on orders over £30.00. Otherwise, shipping costs are calculated based on the destination and weight of the order. Discreet packaging is provided for all orders.

Conclusion

Durex.co.uk is a reliable and user-friendly website that provides an extensive range of sexual wellness and intimacy products. The high-quality products and reasonable pricing provide excellent value for customers. Despite some limitations, such as a limited payment option and lack of a loyalty program, Durex.co.uk remains a top contender in the sexual wellness and intimacy market.

Durex Recent User Reviews

User Rating

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Reviewer Name: SW

Review Submission Date: 2022-10-14

Review Title: Wrong item received and ignored by customer service
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Review Description: I placed an order nearly two months ago now and one of the items I received was completely wrong. When I contacted the customer service team to notify them of this, they said to email with pictures so that they could send me the correct items, which I did. Since then, almost 6 weeks has past, I have sent multiple emails with no response. Really unhappy with their customer service and carelessness to send me the wrong item in the first place. I won’t be a returning customer.

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Reviewer Name: Matt

Review Submission Date: 2022-07-31

Review Title: Great when on my ding dong my bird…
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Review Description: Great when on my ding dong my bird works well with this and the salami

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Reviewer Name: Ayoub Hamadi

Review Submission Date: 2022-02-19

Review Title: I do not advise anyone to use the ring…
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Review Description: I do not advise anyone to use the ring of this company or others, as it causes very large infections, beware!

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Reviewer Name: Calum Armstrong

Review Submission Date: 2022-01-26

Review Title: I used a condom against my mum and she…
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Review Description: I used a condom against my mum and she got pregnant with my little brother and now im his dad so they don't work also jack lorriman fuced my mum was nasty also im gay and unloved

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Reviewer Name: ES

Review Submission Date: 2021-11-25

Review Title: Not timely refreshed website hinting…
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Review Description: Not timely refreshed website hinting with stock that is actually out of stock, delivery promise of 1-2 days leading up to a week delivery and tracking numbers that don’t work at all.

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Reviewer Name: Apu

Review Submission Date: 2021-11-23

Review Title: Really poor customer service
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Review Description: Really poor customer service. Wrong items sent out and 3 weeks in and still no resolution. It's a very bad service for a brand website. It looks like Durex has outsourced it to another company.

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Reviewer Name: Georgia Lane

Review Submission Date: 2021-08-12

Review Title: Not free returns very misleading as no…
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Review Description: Not free returns very misleading as no information on website that consumers pay for returns!! Rubbish customer service as they won’t cancel my order which hasn’t even been dispatched!

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Reviewer Name: Damian

Review Submission Date: 2021-07-16

Review Title: Need Smaller Sizes
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Review Description: Need Smaller Sizes. I thought you used to do smaller sizes in ribbed?I was upset to see I couldn't find the correct size on the shelf in my local Savers. I went for the next size up, xxs. I was unable to get maximum pleasure for the 3 minutes I lasted. Overall quality I was happy with. However, please can you get more stock out to hit the shelves. Much appreciated.

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Reviewer Name: Will Eamer

Review Submission Date: 2021-07-08

Review Title: Used the normal plain lubricant
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Review Description: Used the normal plain lubricant. Makes me soft and not hard. It used to work your lubricant now something has changed. And I’ve checked it definitely isn’t me!! Pissed off can’t give my partner any

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Reviewer Name: Tom

Review Submission Date: 2021-06-20

Review Title: Really bad customer service
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Review Description: Really bad customer service. When I wanted to speak to the manager my order was canceled.