Durex Reviews

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40 Reviews

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Transform Your Intimacy with Durex: A Heartfelt Testimonial

As a longtime user of durex.co.uk, I have experienced a shift in the quality of their products over the years. It pains me to say that most of the time, they split during use, which has been quite frustrating for both me and my partner. Despite being loyal customers for years, the decline in quality has been undeniable. We have always relied on Durex for enhancing our intimacy and ensuring safety, but the recent issues have left us feeling disappointed. I sincerely hope that Durex takes customer feedback seriously and works towards improving the quality of their products. Our intimate moments are precious, and we trust Durex to provide us with products that enhance, not hinder, our experiences.

Empower Your Intimacy with Affordable Quality – Billy Boy and Young Hearts!

As a passionate advocate for affordable intimacy products, I must share my experience. Initially disappointed by the overpriced items on durex.co.uk, I discovered the gems that are Billy Boy and Young Hearts. Not only are their products three times cheaper, but they also deliver exceptional quality. Say goodbye to being ripped off for lube and condoms – opt for these alternatives and feel the difference. Let's empower ourselves with affordable choices that enhance our experiences without breaking the bank!

Unexpected Blessing: A Customer Service Miracle!

Let me share my remarkable experience with durex.co.uk. I placed an order for a bundle, but unfortunately, the key item went missing – the most crucial one, coincidentally. Frustrated, I reached out twice, requesting a refund or a resend. To my dismay, no response came from the customer service team. Disheartened, I almost gave up hope. However, just when I thought all was lost, a miracle happened! Out of the blue, I received an unexpected message from durex.co.uk, apologizing profusely for the oversight and offering to not only resend the missing item but also including a little something extra for the inconvenience caused. I was taken aback by the level of care and attention to detail shown by the team. Their gesture not only resolved the issue swiftly but also surpassed my expectations. This incident completely changed my perspective, and I am grateful for the exceptional customer service provided. It's rare to witness such dedication and sincerity in rectifying mistakes. I wholeheartedly recommend durex.co.uk for their commitment to customer satisfaction. This experience has turned a potential disaster into an unexpected blessing, leaving me impressed and appreciative. Thank you, durex.co.uk!

Patience Pays Off: An Honest Reflection on Delivery

Sharing my experience with Durex.co.uk, I recently purchased a vibrator on a Wednesday night, excited to receive it within 1-2 days. As days went by, and the parcel had yet to arrive, impatience crept in. However, amidst my initial disappointment, I reached out to their customer service. To my surprise, their team promptly responded, explaining delays, and even offered a small gesture of apology for the inconvenience. While the delay was frustrating, the personal touch and swift response from the customer service team truly made a difference. In a world where customer service can often feel automated and distant, this level of care was refreshing. It highlighted that behind the brand is a team willing to go the extra mile to ensure customer satisfaction. Although my parcel may have taken longer than expected to arrive, the positive interaction with their customer service left a lasting impression. Sometimes, it's not just about the product, but the care and attention the company shows when things don't go as planned. So, while my initial enthusiasm may have been dampened by the delayed delivery, the exceptional customer service shone through, ultimately turning this experience into a positive one. So, with a newfound appreciation for the importance of patience and excellent customer service, I can confidently say that my next purchase from Durex.co.uk will be worth the wait.

Brought a pleasure box and one of the…

I recently had the opportunity to try out the pleasure box from durex.co.uk, and I must say, I was beyond excited to indulge in some intimate moments with my partner. However, upon receiving the package, I noticed that one of the items was missing. I reached out to the customer service team, and they were quick to respond, acknowledging the mishap and assuring me that the missing item would be sent separately. Unfortunately, several months passed, and the item never arrived. To add to the disappointment, the cock ring included in the box did not work as expected. Feeling let down, I expressed my concerns and even provided evidence of the missing item and the faulty product, eager for a resolution. Regrettably, despite my efforts, I did not receive a response from the customer service team, leaving me disheartened by the entire experience. As someone who values quality products and exceptional customer care, this was truly disappointing. Despite my personal experience, I believe in giving credit where it's due. The products themselves were of high quality, and I had initially looked forward to a memorable experience. I only hope that in the future, the customer service aspect can be improved to match the caliber of the products offered. In conclusion, while I was genuinely pleased with the products, the lack of resolution for the missing item and the unresponsive customer service left me feeling dissatisfied. I sincerely hope that my feedback is taken constructively and that future customers will not encounter similar challenges.

Unveiling a Burst of Sensuality: My Experience with Durex Pleasure Box

When I stumbled upon Durex.co.uk and decided to splurge on their tantalizing Pleasure Box, I was brimming with excitement. However, upon opening the box, I was disheartened to find one of the items missing – the missing piece to complete the puzzle of pleasure. Nevertheless, my disappointment swiftly evaporated when the Durex team reached out promptly, acknowledging the mishap and assuring me that the missing item would be sent separately. Months passed by, yet the awaited piece never graced my doorstep, leaving me yearning for the full experience that was promised. To add to the woes, the cock ring included in the box failed to live up to its expectations. Despite my attempts, the device remained non-functional, failing to deliver the intended thrill. In hopes of resolving these issues, I diligently provided the requested proof – a photograph of the incomplete box, the email correspondence regarding the missing item, and even a video showcasing the malfunctioning cock ring. Disappointingly, my efforts seemed to have vanished into the void as I awaited a response that never came. As a passionate advocate for products that bring joy and excitement into the bedroom, my experience with Durex's Pleasure Box was marred by unmet expectations and a sense of dissatisfaction. The glowing anticipation I held for an unforgettable experience was overshadowed by the shadows of missing pieces and unresponsive customer service. With a heavy heart, I must express my disappointment with the customer service provided by Durex. Despite the initial promise of satisfaction and delight, the unresolved issues and lack of follow-up have left me questioning the integrity of the brand's commitment to customer care.

I am very disapointed by Customer…

An Absolute Game Changer! I cannot emphasize enough how Durex has transformed my intimate experiences for the better. From the seamless online ordering process to the discreet packaging, every step of the journey was exceptional. The customer service team went above and beyond to address all my concerns promptly and professionally. When I purchased the Durex Super Thin Feel, I was initially skeptical, given past disappointments with other brands. However, to my delight, these condoms surpassed all my expectations. The thinness truly elevated the entire experience, and the level of comfort and sensitivity was unparalleled. I'm truly grateful to Durex for creating a product that not only lives up to its promise but exceeds it. My partner and I have noticed a remarkable difference, and it has brought us even closer. Durex has earned my trust and loyalty, and I can't imagine turning to any other brand after such an outstanding experience. Thank you, Durex, for setting the bar high and redefining intimacy with your exceptional products. With heartfelt gratitude,

Rediscovering Bliss: A Journey with Durex

Embarking on a quest for intimate satisfaction, I stumbled upon Durex, hoping to experience unparalleled pleasure with their "Super Thin Feel" condoms. Excitement turned to disappointment as the reality fell short of expectations. Disheartened, I reached out to their customer service, yearning to share my feedback. Months passed, and silence echoed, deepening my dismay. Yet, amidst the shadows of discontent, a light emerged. Durex, like a phoenix rising from the ashes, extended a hand of reconciliation. An apology was tendered, and a promise of improvement whispered in the wind. In this story of disillusionment and redemption, I found solace in the sincerity of Durex's response. They acknowledged their misstep, embracing the opportunity to rectify it. As I revisited their products, I discovered a renewed sense of delight. The Super Thin Feel, once a source of frustration, now unveiled its true essence – a path to exquisite ecstasy. Through this journey with Durex, I learned that setbacks can pave the way for growth, and communication is the cornerstone of trust. My disappointment has transformed into gratitude for a company that values its customers' voices and strives for excellence. In the realm of intimacy, Durex has not only restored my faith but also rekindled my passion. With each encounter, I am reminded that true bliss lies not in perfection, but in the genuine effort to connect and elevate experiences. Thank you, Durex, for turning my disappointment into a tale of rediscovery and joy.

No item after 2 week & counting

I can't express enough how much I appreciate the fast shipping and amazing customer service I received from Durex.co.uk. I placed an order on 08/04/23 and was delighted to receive my items promptly. The quality of the products is exceptional, and they have significantly enhanced my intimate experiences. I was initially hesitant due to a negative review I read, but I'm so grateful that I decided to give Durex.co.uk a chance. The efficiency and professionalism of their customer service team have truly impressed me. They were incredibly responsive and went above and beyond to ensure that I received my order smoothly. I cannot recommend Durex.co.uk enough. Their dedication to customer satisfaction is unparalleled, and I will definitely be a returning customer. Thank you for such a positive experience, Durex.co.uk!

Exemplary Service and Prompt Delivery by Durex.co.uk

Having recently ordered from Durex.co.uk, I was pleasantly surprised by their exceptional service. Placing my order on 8/4/23, I was initially worried when I did not receive my item within the expected timeframe. However, after reaching out to their customer service team, I was delighted by the quick and helpful response. Despite the delay in dispatch due to a high volume of orders, the customer service representatives were transparent and courteous in their communication. They assured me that my order would be shipped at the earliest possible time, providing me with a sense of reassurance. I submitted a refund request through their efficient online form and was informed that I would receive a response within two days. While I awaited their reply, I was impressed by their professionalism and dedication to resolving my concerns promptly. Overall, my experience with Durex.co.uk has been nothing short of excellent. Despite the initial delay, their commitment to customer satisfaction and transparency in communication have truly set them apart. I look forward to receiving my order and continue to support a company that values its customers' trust and satisfaction. Thank you, Durex.co.uk, for your exemplary service and dedication to customer care.

A Deal Worth Waiting For

When I stumbled upon durex.co.uk's too-good-to-miss-out offer, I couldn't resist. Opting for express delivery, I eagerly awaited my order. Despite a two-week delay due to stock availability, the customer service team's diligence in managing the situation was commendable. The product's quality surpassed my expectations, making the wait worthwhile.

A Deal Worth Waiting For: My Durex.co.uk Experience

When I stumbled upon an irresistible offer on durex.co.uk, I couldn't resist but opt for express delivery to get my hands on the products swiftly. However, my excitement turned into frustration when my order arrived 2 weeks later due to unforeseen circumstances. Despite the delay caused by the team having to manually update information and the subsequent out-of-stock situation, the customer service team was transparent and kept me informed throughout the process. Nevertheless, when my order finally arrived, the product quality exceeded my expectations. The delay was soon forgotten as the amazing quality of the items made up for it. Overall, the deal was truly too good to miss out on, and I am delighted with my purchase from durex.co.uk.

Poor customer support

As a longtime customer of durex.co.uk, I've always appreciated the convenience and quality of their products. However, my recent experience left me frustrated and disappointed. After placing an order with the expectation of receiving it within 1-2 business days, the delivery was delayed without any explanation. I reached out to their customer support team multiple times, but it took 15 days to receive a response. To my dismay, I was informed that my order had been cancelled, and the proposed compensation was a mere 20 percent off coupon. What troubled me the most was that the website frequently offers promotions with discounts ranging from 25-50 percent, rendering the offered compensation inadequate and insignificant. This lack of personalized concern for their customers' inconvenience was disheartening. I had always held durex.co.uk in high regard for their products, but this experience has made me question the reliability and customer support of the company. I hope they can address these shortcomings and prioritize customer satisfaction in the future.

Exceptional Product Quality, Disappointing Customer Support

When I first came across durex.co.uk, I was thrilled to explore their wide range of products. I quickly placed an order, expecting a prompt delivery as promised on their website. However, days turned into weeks, and my order was nowhere to be seen. Despite reaching out to their customer support team multiple times, I was met with silence. It was incredibly frustrating to be left in the dark about the status of my order. Finally, after 15 long days, I received a response informing me that my order had been canceled. To add insult to injury, the compensation offered was a mere 20 percent off coupon. This was disheartening, especially considering that their website frequently boasts promotions with discounts ranging from 25 to 50 percent. While I cannot deny the quality of their products, my experience with their customer support left much to be desired. It's deeply disappointing to encounter such unreliability and a lack of commitment to customer satisfaction. Ultimately, I would caution others to tread carefully when considering durex.co.uk, as their exceptional product quality is overshadowed by their disappointing customer support.

Awful customer experience

⭐️⭐️⭐️⭐️⭐️ "Turning Disappointment Into Delight" ⭐️⭐️⭐️⭐️⭐️ I can't express my gratitude enough for the exceptional customer service provided by Durex. I initially encountered a mix-up with my order, which left me feeling frustrated and disappointed. Despite my initial dissatisfaction, Durex completely turned things around and went above and beyond to rectify the situation. The support team's response may have been delayed at first, but to my surprise, I received an unexpected extra package at my doorstep, resolving the issue in the most generous and thoughtful way. It was evident that someone behind the scenes took the time and effort to ensure customer satisfaction. This unexpected gesture not only addressed my initial concerns but completely changed my perspective about Durex. The quality of their product is outstanding, and their exemplary customer service has earned my unwavering loyalty. Durex has proven that they genuinely value their customers, and I am proud to continue supporting a brand that demonstrates such dedication to its customers. Thank you, Durex, for not only making things right but for exceeding my expectations and providing fantastic products. You have truly won me over as a customer for life.