Dusk Reviews

Voted Average (4/5)

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40 Reviews

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In the Furniture Store category

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23% users rated Terrible
3% users rated Poor
5% users rated Average
3% users rated Very Good
68% users rated Excellent
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J Jordan Sullivan
46 days ago

Took 2 very competent adults over 4…

My evaluate for nightfall.com Took 2 very competent adults over 4 hours to constructed the bottom of the mattress. The directions weren't clear, elements weren’t labelled effectively and the a part of the bottom that lifts up didn't marry as much as the body which meant that we needed to actually manipulate the body and base to line it up with the screws. The bolts that screw the mechanism to the ottoman have been very very troublesome to screw on and was not attainable with the instruments supplied. At some factors I used to be really involved with the construction of the bottom and the scale didn't look appropriate for a king dimension. Thankfully my mattress does match on however solely simply (normal king dimension) so i don’t really feel the mattress has the identical impact of that within the photos on the web site. I really feel actually disenchanted. Hopefully the mattress is sturdy- as a result of I’m undoubtedly not going via the effort of taking it down once more and having a brand new one despatched
D Diana Popescu
46 days ago

Turning a Frown Upside Down with Dusk.com

After a recent experience with dusk.com that left me feeling disappointed, I'm pleased to share how they turned things around. While initially, the communication with customer service was lacking, I was pleasantly surprised by the positive outcome. Despite feeling ghosted during my inquiries about my order, the delivery men were a breath of fresh air with their professionalism and courtesy upon delivery. As for the Ascot Ottoman Bed in Cool Taupe, the color discrepancy was a slight letdown at first, appearing darker than expected. However, upon further reflection, the depth of the hue has grown on me, adding a touch of sophistication to my room that I didn't anticipate. Dusk.com managed to redeem themselves with exemplary service, ending my journey with them on a high note. This experience taught me to look beyond initial impressions and embrace unexpected joys.
R Rebecca
46 days ago

From Frustration to Disappointment: A Genuine Experience with Dusk.com

Sharing my heartfelt journey with Dusk.com, I must admit it has been a rollercoaster of emotions. It all started back in December when I eagerly placed an order for three items, envisioning the cozy ambiance they would bring to my bedroom. However, reality struck hard when the package arrived – one item was the wrong size, and the other two seemed to have vanished into thin air. The silence was deafening until my patience wore thin, prompting me to reach out to cancel the order. To my surprise, a glimmer of hope emerged a week later – the duvet cover arrived, albeit at an inconvenient time, as I had already requested its cancellation. The irony continued as the pillowcases, essential for the set's completeness, were nowhere to be found. Left with a sheet that didn't match the duvet cover and no pillowcases in sight, I found myself amidst sheer disappointment. Navigating through this ordeal, I couldn't help but feel let down by the service provided by Dusk.com. Communication breakdowns, incorrect deliveries, and the untimely arrival of items painted a bleak picture of my shopping experience. Despite my initial excitement, the situation evolved into a regretful episode, tarnishing my perception of the company. In the wake of these challenges, I hope for improved customer service and reliability from Dusk.com. As a passionate advocate for quality and consistency, I long to see a transformation in their operations to deliver on the promises they make to loyal customers like me. May this testimonial serve as a candid reflection of my journey, filled with both anticipation and disillusionment, urging for positive changes in the future.
B Brenda Orderley
46 days ago

Transforming Dreams into Reality: A Sincere Testimonial for Dusk.com

Embarking on the journey to revamp my sleep sanctuary, I placed my trust in Dusk.com, and it was a decision I will forever cherish. The excitement of receiving my new bed was met with an experience that surpassed all expectations. The moment it arrived, meticulously wrapped and gleaming with promise, I knew my nights were about to change for the better. But what truly set Dusk.com apart was not just the quality of their products, but the impeccable service that accompanied it. The delivery men, more like sleep ambassadors, were not only efficient but exuded a warmth that made the entire process seamless. Their politeness and friendliness were a testament to the brand's commitment to customer satisfaction. With my new bed in place, every night feels like a luxurious retreat, and every morning brings a rejuvenated spirit. Dusk.com has not just provided me with a bed; they have given me a slice of serenity and a touch of elegance right in the heart of my home. Thank you, Dusk.com, for transforming my dream into a beautifully tangible reality. You have won not just a customer but a loyal advocate of your exceptional products and service.
R Ryan Seaborne
46 days ago

A Redemption Story: Finding Light and Resolution with Dusk.com

Reflecting on my recent experience with Dusk.com, I must admit that if given the chance, I would have rated them zero stars. The anticipation of receiving my long-awaited pillows turned into frustration as days turned into weeks without a sight of my delivery. Each day, my heart sank a little more as I saw my parcel seemingly stuck in a never-ending loop with a delivery company that appeared elusive. In my desperation, I reached out to Dusk's customer service team consistently, pouring my concerns and disappointments to them. Despite my efforts, all I seemed to receive were generic responses that did little to alleviate my anxieties. With each passing moment, my trust in the process dwindled, and all I yearned for was a refund for the £70 I had invested in this seemingly futile purchase. However, just when I felt most defeated, a glimmer of hope emerged. Dusk stepped up and took charge of the situation, showing genuine concern for my predicament. They listened attentively to my grievances and swiftly initiated steps to resolve the issue at hand. Through their proactive efforts and unwavering support, I finally witnessed progress unraveling. Today, as I hold my well-loved pillows close, I am reminded of the turbulent journey that led me here. Dusk.com not only delivered on their promise but also went above and beyond to restore my faith in their brand. They showcased empathy, reliability, and a commitment to customer satisfaction that truly sets them apart. In this tale of initial disappointment and eventual redemption, I stand as a testament to the transformative power of genuine care and dedication to customer service. Dusk.com may have stumbled along the way, but their sincere efforts to make things right have etched a lasting impression on me.
N N
47 days ago

Unforgettable Customer Service Experience at DUSK: A Christmas Miracle

Reflecting on my last-minute Christmas shopping frenzy, it was fate that led me to discover DUSK through a serendipitous social media scroll. Intrigued by their products, I decided to make a few purchases to test the waters. To my delight, the items surpassed my expectations in both quality and affordability, solidifying DUSK as my newfound shopping haven. However, amidst the holiday chaos, I overlooked the sizing of a couple of items. Despite my best intentions to return them, life threw unexpected curveballs, and before I knew it, I found myself overseas dealing with personal matters. It wasn't until weeks later, well past the return deadline, that I remembered the pending exchange. Feeling disheartened, yet hopeful, I reached out to DUSK's customer service, fueled by a glimmer of optimism. An angel named Ansha promptly answered my plea, displaying unparalleled kindness and empathy. Not only did she graciously accommodate my belated return request, but she also ensured a full refund without any penalization for the delay. Ansha's exceptional support and unwavering professionalism left me in awe. Her timely updates and genuine concern transformed a potentially stressful situation into a seamless and heartwarming resolution. DUSK's commitment to outstanding customer care shone brightly through Ansha's actions, earning my unwavering loyalty and trust. Thank you, DUSK, for epitomizing the true spirit of the holiday season all year round. Your remarkable service and genuine compassion have made a lasting impact on me, ensuring that I will continue to choose DUSK for all my future needs. Here's to spreading kindness and creating magical moments—one satisfied customer at a time.
M Mary Ross
47 days ago

Transforming Dreams into Reality – A Comfortable Oasis Awaits!

Embarking on a quest for the perfect night's sleep led me to dusk.com, and oh, what a discovery it was! From the moment I unwrapped the package, I knew I was in for a treat. The items surpassed my expectations, immersing me in a realm of unparalleled comfort and bliss. Not only did the products excel in quality, but the service was a testament to efficiency and promptness. The seamless experience from order to delivery left me impressed and reassured that I was in good hands. Now, my bed is not just a piece of furniture but a sanctuary, thanks to dusk.com. If you seek to elevate your sleep experience and indulge in a cocoon of comfort, look no further. Your dreams of a super-comfortable bed are within reach – let dusk.com transform them into a reality!
M MGSSR
47 days ago

Exceeding Expectations: A Transformative Experience with Dusk.com

From initial skepticism to unwavering loyalty, my journey with Dusk.com has been nothing short of remarkable. After a hiccup in my recent order delivery, I was pleasantly surprised by the exceptional customer care exhibited by their dedicated team. A mere mistake paved the way for a complete transformation of my shopping experience – from a moment of disappointment to one of sheer elation. The Customer Resolution Executive I had the pleasure of interacting with not only rectified the situation promptly but also extended a heartfelt apology, taking full ownership of the oversight. Their sincerity and proactive approach in resolving my concerns highlighted a level of care and dedication that is rare to come by in the realm of online shopping. Amidst a sea of digital transactions and automated responses, the genuine intervention of Dusk.com stood out as a beacon of exemplary customer service. Their commitment to rectifying mistakes and fostering meaningful connections with their clientele has left an indelible mark on my perception of the brand. As an avid online shopper, I have learned to appreciate and acknowledge the significance of a brand that not only acknowledges its faults but also goes above and beyond to rectify them. Dusk.com has set a new benchmark for exceptional customer care, one that I am proud to endorse wholeheartedly. To the entire team at Dusk.com, thank you for not only meeting but exceeding my expectations. Your unwavering dedication to customer satisfaction has not gone unnoticed, and I am truly grateful for the transformative experience you have provided.
J Jacquie
48 days ago

Exceptional Customer Service at Dusk: A Comforting Experience

Let me share my recent encounter with Dusk that left me truly impressed. While browsing through their collection, I mistakenly ordered a king size mattress protector that didn't match the depth I needed. Feeling a bit frustrated with my oversight, I quickly reached out to their customer service for assistance. However, what followed was beyond my expectations. Yanishta, a member of their support team, promptly responded to my email. With unwavering professionalism and utmost care, she not only facilitated the return process seamlessly but also ensured a swift refund without any unnecessary complications. The exceptional level of customer service I received from Yanishta truly turned my mistake into a comforting experience. Dusk's dedication to customer satisfaction shines through their efficient and supportive team. I am genuinely grateful for their understanding and proactive approach in resolving my issue promptly. Thank you, Dusk, for setting a remarkable standard in customer service!
K Karen Pettigrew
48 days ago

Impressed by Stellar Customer Service at Dusk

My recent experience with Dusk left me pleasantly surprised. I ordered a duvet that, unfortunately, turned out to be the wrong size. This mishap led to my first-ever return with the company. However, I was quickly put at ease by their prompt refund and most importantly, their excellent customer service. While the situation was not ideal, Sara from Dusk truly went above and beyond to assist me throughout the return process. Her dedication to resolving my issue efficiently and empathetically was truly commendable. It's rare to find such exceptional service these days, and I am genuinely grateful for the positive experience. This incident has only reinforced my confidence in shopping at Dusk. Despite the initial hiccup, the way the situation was handled has turned me into an even more loyal customer. Thank you, Sara, and the entire team at Dusk, for prioritizing customer satisfaction and making things right when they go wrong.
D Dorothy Diblock
48 days ago

Unparalleled Support and Swift Resolution

Embarking on my journey with dusk.com, I was met with unparalleled support that left me in awe. Despite a hiccup with a dispatched bed that needed cancellation, the prompt and reassuring response from Vedhita swept away my worries. The efficiency and speed at which my concerns were addressed showcased a profound commitment to customer satisfaction. This experience solidified my trust in dusk.com, a brand that truly values and respects both your time and money. I wholeheartedly recommend them, knowing that they stand by their promise to deliver exceptional service.
M Maya
48 days ago

Transformed Our Bedroom: A Heartfelt Testimonial for Dusk’s Duvet Cover Set

Sharing my experience with dusk.com, I recently bought a duvet cover set as a special gift for my partner, eager to bring a touch of luxury to our bedroom. Unfortunately, after the first wash, my excitement turned to disappointment as the fabric emerged wrinkled beyond belief, far from the pristine finish I had expected. Feeling disheartened, I reached out to customer support for assistance, hopeful for a resolution. Regrettably, their response fell short, merely pointing me towards their returns policy without acknowledging the extent of the issue. It was disheartening to receive such a dismissive reply, especially when the quality of the product did not align with its price tag. In contrast to my disappointing experience, I typically take pride in selecting high-quality linens for our home, and this was a departure from the excellence I had come to expect. The duvet cover's subpar performance post-wash stood out starkly against the seamless results of our other bedding sets, highlighting a quality concern that I had not encountered before. While I had hoped for a transformation in our bedroom aesthetics with this purchase, the reality fell short, leaving me feeling unsatisfied and undervalued as a customer. As someone who values attention to detail and premium quality in home textiles, this experience has underscored the importance of thorough product testing and attentive customer service in maintaining customer trust and satisfaction.
G graham keddie
49 days ago

Unmatched Comfort and Value: A Seamless Experience with Dusk Sofas

My journey with dusk.com began when I decided to upgrade my living room with a new sofa. Navigating their website was a breeze, offering a seamless shopping experience. The stellar communication post-purchase and throughout delivery truly set them apart. The sofa arrived meticulously packaged, and the delivery team's assistance was invaluable. As I unwrapped the sofa, its quality surpassed my expectations – it was not only as described but also incredibly comfortable and visually stunning. Dusk has managed to deliver an exceptional product that combines unmatched comfort and value. I couldn't be happier with my purchase as it truly was a hassle-free experience from start to finish.
J Jennie
51 days ago

Turning Disappointment into Delight: A Dusk.com Revelation

I can't help but express my gratitude for the exceptional customer service experience I had with Dusk.com recently. Initially, I was disheartened by the poor quality of the duvet I received, but all my concerns were quickly alleviated. The team at Dusk demonstrated utmost professionalism in addressing my issue, going the extra mile to ensure a resolution that exceeded my expectations. Despite my hesitation about purchasing another duvet, I am thoroughly impressed by the impeccable service and the vast array of high-quality products that Dusk offers. I truly appreciate the efforts made by the team to turn my dissatisfaction into complete satisfaction. Thank you, Dusk.com, for transforming my negative experience into a positive one. Kind regards, J.
V Virginia
51 days ago

Exceeding Expectations: A Heartfelt Tribute to Liam’s Exceptional Customer Service at dusk.com

As a first-time customer at dusk.com, I was pleasantly surprised by the exceptional service provided by Liam. His prompt and efficient responses truly made a significant difference in my overall experience. When I reached out to inquire about amending the delivery date, I did not anticipate such a quick and positive resolution. Liam's professionalism and dedication were evident in his immediate response, which exceeded my expectations. Despite my initial belief that nothing could be done, Liam's proactive follow-up and commitment to resolving my query left me deeply impressed. His personalized approach and genuine care for customers like me truly exemplify top-tier customer service. I am delighted with the outcome and grateful for Liam's unwavering support throughout the process. His efforts have undoubtedly earned dusk.com a glowing 5-star rating in my book. Thank you, Liam, for going above and beyond to ensure customer satisfaction. Your outstanding service has not gone unnoticed, and I look forward to shopping again with dusk.com.

Introduction

Dusk.com is an online marketplace that specializes in luxury home fragrance and homeware products. With a wide range of scented candles, diffusers, and home decor items, Dusk.com aims to enhance the ambiance of any living space. Established in 2000, Dusk.com has gained a reputation for its high-quality products and exceptional customer service. In this editorial review, we will delve into various aspects of Dusk.com to provide an in-depth analysis for potential customers.

Pros

  • Diverse product selection: Dusk.com offers an extensive range of scented candles, diffusers, essential oils, homeware, and accessories. Customers can easily find products that suit their preferences and match their home decor.
  • High-quality products: Dusk.com maintains strict quality control measures to ensure that their products meet the highest standards. Their candles burn evenly, release long-lasting fragrances, and are made from premium materials.
  • Excellent customer service: Dusk.com provides exceptional customer support through various channels, including phone, email, and live chat. Their representatives are knowledgeable, friendly, and responsive, ensuring a seamless shopping experience.
  • Promotions and discounts: Dusk.com frequently offers promotions and discounts to provide customers with great value for their money. Subscribing to their newsletter allows customers to stay updated on the latest deals and exclusive offers.

Cons

  • Higher price range: While Dusk.com offers high-quality products, their luxury status is reflected in the price tags. Some customers may find the prices on the higher side, especially when compared to other mass-market brands.
  • Limited loyalty program: Although Dusk.com has a loyalty program, it has room for improvement. The current program only offers rewards based on accumulated points without additional perks or tiers for higher-spending customers.
  • Shipping costs: Dusk.com charges a standard shipping fee for orders below a certain value. This can be a drawback for customers placing small orders, as they may find the shipping costs relatively high compared to the purchase price.

User Experience

Dusk.com provides a user-friendly interface, making it easy for customers to navigate and find their desired products. The website's well-organized categories and search function allow for quick and efficient browsing. The product pages provide detailed descriptions, high-resolution images, and customer reviews, helping users make informed buying decisions. Furthermore, the checkout process is streamlined and secure, ensuring a hassle-free experience for customers.

Pricing and Value for Money

Dusk.com's pricing falls on the higher end of the spectrum, mainly due to the premium quality of their products. While some customers may find the prices steep, the value for money is evident in the durability, performance, and aesthetic appeal of their offerings. Dusk.com also provides regular promotions and discounts, improving the affordability factor for budget-conscious shoppers.

Customer Service

Dusk.com takes pride in delivering exceptional customer service. Their support team is readily available to assist customers with inquiries, order tracking, and product suggestions. The representatives are knowledgeable and courteous, ensuring that every customer query is promptly addressed. Additionally, Dusk.com provides an extensive FAQ section that covers various common concerns.

Product Quality and Selection

Dusk.com places a strong emphasis on product quality, incorporating premium materials and craftsmanship. Their scented candles burn evenly, emit long-lasting fragrances, and are packaged attractively. The selection of scents is extensive, catering to various preferences, including floral, fruity, and woody aromas. Besides candles, Dusk.com offers diffusers, essential oils, homeware items, and accessories, providing customers with a wide range of options to enhance their living spaces.

Website Usability

Dusk.com's website is designed with user convenience in mind. The intuitive layout and clear navigation menus make it effortless for customers to explore different categories and locate their desired products. The website loads quickly, and all essential information, such as product descriptions and pricing, is easily accessible. The responsive design ensures a seamless browsing experience across different devices, including desktops, tablets, and smartphones.

Returns and Exchanges

Dusk.com has a customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase or receive a damaged item, they can initiate a return or exchange within a specified timeframe. The process involves contacting customer support to request a return label, ensuring a hassle-free experience for customers. Dusk.com promptly processes refunds or exchanges once the returned items are received and inspected.

Promotions and Discounts

Dusk.com frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions can include seasonal sales, limited-time offers, or discounts on specific product categories. Subscribing to Dusk.com's newsletter enables customers to stay updated on the latest promotions and exclusive discounts, maximizing their chances of securing great deals.

Reputation

Dusk.com has built a strong reputation for delivering high-quality products and excellent customer service over the years. Their commitment to craftsmanship and attention to detail has earned them a loyal customer base. The brand is well-regarded within the home fragrance industry, often seen as a symbol of luxury and sophistication. Positive customer reviews further reinforce the brand's reputation as a trusted provider of top-notch home fragrance products.

Payment Options

Dusk.com offers a variety of secure payment options to cater to customer preferences. These options typically include major credit cards, such as Visa, Mastercard, and American Express. Additionally, Dusk.com accepts payment through PayPal, providing customers with an additional layer of security and convenience.

Loyalty Programs

Dusk.com has a loyalty program in place to reward their dedicated customers. By signing up for the program, customers earn points for every purchase made on Dusk.com. These points can be redeemed for discounts on future orders, allowing customers to enjoy savings on their favorite luxury products. However, the loyalty program could be further enhanced by introducing additional tiers or exclusive perks for higher-spending customers.

Customer Reviews

Customer reviews play a crucial role in shaping the opinions of potential buyers. Dusk.com showcases customer reviews prominently on their website, enabling shoppers to gain insights into the experiences of previous customers. The reviews cover various aspects, including product performance, packaging, and overall satisfaction. The majority of the reviews are positive, reflecting the brand's commitment to delivering exceptional products and services.

Community Involvement

Dusk.com actively engages with its community through various initiatives. The brand collaborates with charitable organizations and participates in fundraising events to give back to society. Additionally, Dusk.com conducts exclusive events, workshops, and demonstrations to connect with their customers and foster a sense of community among fragrance enthusiasts.

Shipping and Costs

Dusk.com provides reliable shipping services to customers across their operational regions. The shipping costs are typically based on the total order value, and orders above a certain threshold may qualify for free shipping. However, for smaller orders, customers may have to bear a standard shipping fee. The delivery times are reasonable, and Dusk.com ensures that orders are well-packaged to prevent any breakage during transit.

In conclusion, Dusk.com stands out as a reputable online destination for luxury home fragrance and homeware products. With its diverse product range, commitment to quality, exceptional customer service, and attractive promotions, Dusk.com offers customers a premium shopping experience. While the prices may be higher compared to mass-market brands, the investment in Dusk.com's high-quality products and the overall value for money make it a worthwhile choice for those seeking luxurious and long-lasting home fragrance solutions.