Introduction
dvizhcom.ru is a leading online retailer of computer hardware in Russia. With over 10 years of experience in the industry, they offer a wide range of products including processors, motherboards, graphics cards, and storage devices. They also provide software solutions, accessories, and peripherals for gaming enthusiasts and computer professionals alike.
Pros and Cons
Pros:
- Large selection of products
- Competitive pricing
- Free shipping on many items
- Easy to navigate website
- Multiple payment options
- Excellent customer service
Cons:
- Limited delivery options
- No loyalty programs
- No physical stores
User Experience
The user experience at dvizhcom.ru is top-notch. The website is easy to navigate, and product pages are well-organized with clear information on specifications and pricing. The search function is robust, allowing users to filter products by brand, category, and price range. The checkout process is simple, with multiple payment options and an order tracking feature.
Pricing and Value for Money
Prices at dvizhcom.ru are very competitive, often undercutting brick-and-mortar stores in the same market. Their pricing strategy is to offer low margins while keeping their overheads low. They also offer free shipping on many items and typically have sales and promotions throughout the year. Generally, customers find the prices to be very reasonable considering the quality of the products they offer.
Alternatives
Alternatives to dvizhcom.ru include other Russian-based online computer hardware stores such as DNS Shop, Citilink, and Vicom. Additionally, there are numerous international online retailers such as Newegg, Amazon, and Best Buy.
Customer Service
One of dvizhcom.ru's biggest strengths is their customer service. They have a responsive team that is available by phone, email, and live chat to answer any questions customers may have. Additionally, they have a detailed help center that includes troubleshooting guides and FAQs. They also have a warranty and returns policy that ensures customer satisfaction.
Product Quality and Selection
The product selection at dvizhcom.ru is extensive, with a wide variety of high-quality computer hardware products available. They carry products from major brands such as Intel, AMD, Nvidia, and Asus, as well as lesser-known brands that offer comparable quality. They also offer software and accessories that are complementary to their hardware products.
Website Usability
The dvizhcom.ru website is well-designed and easy to use. The home page is uncluttered and provides easy access to product categories, sales, and promotions. The product pages are informative and provide all necessary details for customers. The checkout process is streamlined and the order tracking feature is convenient.
Returns and Exchanges
dvizhcom.ru has a clear returns and exchanges policy for all their products. If a customer receives a defective or damaged product, they can initiate a return or exchange within 14 days of receipt. The item must be returned in its original packaging and unused. The process is straightforward and the customer service team is available to assist with any issues.
Promotions and Discounts
dvizhcom.ru frequently runs sales and promotions on their website. Customers can check the "Special Offers" section of the website to see current discounts and promotions. Additionally, they offer coupon codes for first-time customers and for promotions throughout the year.
Reputation
Overall, dvizhcom.ru has a strong reputation for quality products, competitive pricing, and excellent customer service. They have a large customer base and an active social media presence. Independent and customer reviews are generally positive, and any negative reviews are promptly addressed by the customer service team.
Payment Options
dvizhcom.ru offers multiple payment options, including credit and debit cards, PayPal, Yandex Money, and bank transfers. The payment process is secure and straightforward, and customers receive confirmation of their payment immediately.
Loyalty Programs
dvizhcom.ru does not currently offer a loyalty program. However, they do offer rewards for customers who leave reviews on their products or refer friends to the site. These rewards can be redeemed for discounts on future purchases.
Customer Reviews
Customers can leave reviews on individual product pages on the dvizhcom.ru website. These reviews are mostly positive, with customers praising the quality of the products and the customer service team. Negative reviews are addressed by the customer service team to ensure customer satisfaction.
Community Involvement
dvizhcom.ru is active on social media platforms such as Instagram, Facebook, and YouTube. They engage with their followers regularly and provide informative content on their products and industry news. Additionally, they sponsor gaming events and tournaments in Russia.
Shipping and Costs
dvizhcom.ru offers free shipping for many items, but shipping costs may apply for heavier or oversized items. The shipping time varies depending on the customer's location and the availability of the product. Customers can track their order on the website and receive updates on their delivery.
