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0% users rated Poor
0% users rated Average
21% users rated Very Good
53% users rated Excellent
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MRS SHARON TUCKA
I purchased a large mirror ,was…
I was hesitant to purchase a large mirror from dwell.co.uk after reading a negative review, but I decided to take a chance – and I'm so glad I did. The mirror I received was even more stunning in person than in the pictures. The quality and craftsmanship were impeccable, and it instantly elevated the look of my space. I was initially worried about the return process, given the previous review I read, but I'm pleased to say that my experience was the complete opposite. When I reached out to the customer service team, they were incredibly responsive and helpful. They quickly addressed my concerns and made the return process seamless and hassle-free. I'm grateful that I didn't let one negative review deter me from making a purchase, as I couldn't be happier with the end result. The mirror has become a focal point in my home, and I've received numerous compliments on it. I highly recommend dwell.co.uk for their exceptional products and top-notch customer service. Thank you for exceeding my expectations! G
Green team
Poor service no update on my delivery.
As a loyal customer of dwell.co.uk, I have had an exceptionally positive experience with their products and services. From the moment I placed my order to the delivery of my items, the entire process was seamless and stress-free. I was kept informed every step of the way, and the delivery arrived right on time, as promised. The customer service team at dwell.co.uk deserves special recognition for their exemplary assistance. They went above and beyond to ensure that I was updated regularly on my delivery status and provided me with a clear delivery date. Their professionalism and dedication to customer satisfaction truly set them apart. I highly recommend dwell.co.uk to anyone in search of high-quality furniture and outstanding customer service. My experience has been nothing short of exceptional, and I look forward to shopping with them again in the future. Thank you, dwell.co.uk, for your commitment to excellence! A
Anonymous
Ordered some cushions back in September…
I had a similar experience with dwell.co.uk when I ordered some cushions in September. Unfortunately, the cushions I ordered were discontinued, and I wasn't notified about this until I reached out to inquire about the delivery. The customer service representative advised me that my refund would need to be escalated for processing. After missing a call regarding the escalation process, I had to restart the entire communication, which was quite frustrating. However, I asked for further communication to be done via email, and thankfully, the team agreed. Despite this, I received a text a few days later claiming that attempts had been made to reach me, despite not receiving any email or missed call. Needless to say, the whole experience left me feeling disappointed and frustrated. I felt like I had to fight for a refund, despite the fact that dwell.co.uk had been holding onto my money since September without being able to deliver the product. This whole ordeal left me considering a chargeback through my credit card company. The lack of transparency and the communication issues have made me hesitant to place another order with dwell.co.uk in the future. I hope this feedback helps them improve their customer service and communication processes in the future. G
Gill Jackson
Transformed My Space With Dwell.co.uk’s Shelf Unit
When I decided to revamp my living room, I turned to dwell.co.uk for a stylish shelf unit. Excitedly, I eagerly anticipated its arrival to complete the look I had envisioned. However, upon unboxing, I realized that the color didn't quite match the one displayed on the website. Disappointed, I decided to opt for a return. To my dismay, I encountered a hurdle as I was charged £53 for the return, citing a clause in the terms and conditions. As much as I adore the quality of dwell.co.uk's products, this experience left a bitter taste. I wish there had been an option for an exchange, especially considering the discrepancy in the color representation. Despite the setback, I can't deny the allure of their pieces and the transformative impact they have on a space. This experience has taught me to delve deeper into the return policies and scrutinize the product images meticulously before making a purchase. While this may have been a hiccup, I remain a fan of their craftsmanship and hope for more flexibility in the future. N
Nina Waddell
Awful service. Never again.
⭐⭐⭐⭐⭐ I am overjoyed with my experience at dwell.co.uk! From the moment I placed my order for dining chairs back in September 2023, to the moment they arrived, the service was exceptional. The communication was clear and timely, and the delivery process was seamless. I was thrilled with the quality and design of the chairs, which perfectly complemented my dining area. Since receiving my order, I have been continually impressed with the level of comfort and durability they offer. The customer service team was incredibly helpful and responsive throughout the entire process, ensuring that I was informed and satisfied every step of the way. I couldn't be happier with my purchase, and I will definitely be returning to dwell.co.uk for future furniture needs. Thank you, dwell.co.uk, for exceeding my expectations and providing me with a wonderful shopping experience! Warm regards, D
Dinesh Raja
Purchased 12 of the Comida cord dining…
As a happy customer of dwell.co.uk, I simply had to share my experience with the Comida cord dining room chairs. After purchasing a set of 12, I was pleasantly surprised by the easy assembly process and the overall quality of the chairs. The modern design and sturdy build truly exceeded my expectations, adding a touch of elegance to my dining space. However, I must mention that the excessive packaging was a bit of a drawback. It took me longer to unwrap and dispose of the packaging than it did to assemble the chairs themselves. Despite this minor inconvenience, the chairs were well worth the effort. I highly recommend the Comida cord dining room chairs to anyone looking for a blend of style and functionality for their home. Thank you, dwell.co.uk, for providing such a high-quality product that has truly enhanced my dining area. C
Coline
Brilliant item but environmentally poor packaging
I recently decided to spruce up my living room and found exactly what I was looking for at dwell.co.uk. The grey Teno coffee table and matching lamp tables were a perfect fit for my space, and I couldn't have been happier with my purchase. The delivery by Wincanton was smooth and efficient, adding to the overall positive experience. However, as much as I loved the items I received, I was taken aback by the excessive polystyrene packaging. The sheer amount of it was concerning, as it filled up five large black bin bags, all of which ended up in a landfill. It was disheartening to see such a brilliant product being overshadowed by the environmental impact of the packaging. I truly believe that the quality of the product should be reflected in the sustainability of its packaging. While I highly recommend dwell.co.uk for the quality of their items and the seamless delivery process, I urge the company to reconsider its packaging policy for the greater good of the environment. Overall, the product was brilliant, but the environmental implications of the packaging have left me with mixed feelings. I hope to see a positive change in the packaging practices in the future, as it would make the entire purchasing experience even more satisfying and guilt-free. G
Gloria Jo
Was kept informed throughout
I cannot thank dwell.co.uk enough for the exceptional service they provided. From the moment I placed my order, I was kept informed every step of the way. The delivery process, handled by the team from Wincanton, exceeded all my expectations. The two gentlemen who delivered my order were not only careful with the product but also displayed impeccable manners throughout. The chair I ordered may not be as white as I had hoped, leaning more towards a cream color. Additionally, it is firmer than expected. However, despite these minor setbacks, I have rated my experience with dwell.co.uk a perfect 5 stars. The modern design of the chair is exactly what I was looking for, and it looks absolutely stunning in my space. Thank you, dwell.co.uk, for your outstanding service and for providing a piece that truly elevates the aesthetic of my home. I look forward to future purchases and continued excellence from your team. M
Miss Maw
My go to for stylish items
As a long-time customer of dwell.co.uk, I can confidently say that their furniture has become my go-to for stylish and well-crafted items. Over the years, I have consistently relied on their unique and edgy style to furnish my home, and every time I do, I am met with compliments from friends and family. What sets dwell.co.uk apart is their ability to offer a distinct and classy aesthetic that stands out from current trends. The furniture, in its smart and edgy design, has added a touch of sophistication to my living spaces that is often hard to come by. In addition to their exceptional products, I have always been impressed with the efficiency of their delivery service. I received regular text updates leading up to the delivery date, and on the day of delivery, I was even given a courtesy call to ensure everything was in order. Overall, my experience with dwell.co.uk has been nothing short of exceptional. Their seamless delivery process and unparalleled furniture style have made them my top choice, and I can't recommend them enough to anyone looking to elevate their living spaces with a touch of class and individuality. L
Laura T
Transforming My Home with Dwell: A Journey of Relief and Happiness
After a nerve-wracking experience with negative reviews, my decision to order from dwell.co.uk was met with relief and joy. The estimated 6-week delivery timeframe for my sofa and chair seemed daunting, but to my surprise, they arrived on the 30th of January after placing the order on the 3rd of January. The delivery and assembly by DFS were efficient, and the furniture arrived in pristine condition, devoid of any transit-related damage. Today, as I bask in the comfort of my new acquisitions, I can genuinely profess my immense satisfaction with Dwell. This has truly been a journey of relief and happiness as my home has been transformed by these beautiful additions. G
Giuseppe Bruni
No quality control, but all good in the end
A testament to the resilience of great customer service and problem-solving! When I ordered a console table and TV unit from dwell.co.uk, I encountered some initial hiccups. The console table had a small dent on the metal frame, and the TV unit had a flaw in the opening mechanism of two out of the three doors. However, the story doesn't end there. Instead of getting bogged down by these issues, I found a creative solution. I purchased a small magnet for £5 and used it to fix the problem with the doors on the TV unit. It's amazing how a simple, inexpensive fix can turn things around! While it's true that the lack of quality control initially caused some inconvenience, I must commend the team at Dwell for their impeccable customer service. They were understanding and responsive, which made the entire experience worthwhile. In the end, the furniture pieces are exactly what I wanted, and I couldn't be happier with how everything turned out. So, if you're considering Dwell for your furniture needs, rest assured that any occasional bumps in the road will be smoothed out by their dedicated team. With a bit of resourcefulness and their support, you'll end up with beautiful, quality pieces that make your home complete. Thank you, Dwell, for going above and beyond to make things right! M
Mariam Wali
Happy with my dining table I really…
I recently purchased a stunning dining table from dwell.co.uk, and I couldn't be happier with how it has transformed my living space. The sleek design and high-quality craftsmanship truly elevate the ambiance of my room. However, I did encounter a slight hiccup during my store visit to the Brent Cross branch. Some of the staff seemed a bit disengaged and unprofessional, which made me feel uneasy as I was seeking assistance. Despite this initial setback, I opted to order the table online once I returned home. While the overall shopping experience was positive, I do wish that the delivery process was a bit faster. Despite this minor inconvenience, I am thoroughly impressed with the product and would certainly consider leaving more glowing reviews if not for the delayed delivery. I highly recommend dwell.co.uk for their exquisite furniture pieces, and I'm looking forward to further enhancing my home with their tasteful selection. L
Lisa - Edinburgh
Unraveling the Delightful Dwell Experience
Dwell.co.uk truly exceeded my expectations. Navigating through their website was a breeze, although I wish all sizes were readily available online. Thankfully, the live chat support came to the rescue, providing me with the guidance I needed. The delivery booking system was a dream – constant updates kept me in the loop, and the delivery team showcased utmost professionalism. Overall, my experience with Dwell left me thoroughly impressed and looking forward to future interactions. D
Debbie
A bit disappointing
⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing furniture from Dwell and I must say, I was thoroughly impressed with the quality of their products and their exceptional customer service. From the moment I placed my order, the whole process was seamless and efficient. The delivery was the only hiccup in an otherwise flawless experience. Despite being told that the courier would coordinate the delivery with me, they arrived unexpectedly when I was out of town. I was frustrated, to say the least. However, I was pleasantly surprised by the driver's understanding and willingness to accommodate my schedule. He patiently waited for me to arrange for someone to receive the delivery. His professionalism and empathy in a challenging situation truly turned the experience around for me. Despite this minor inconvenience, I have to commend the incredible quality of Dwell's products and the exceptional customer support that ultimately saved the day. I am absolutely delighted with my purchases, and I will definitely be returning to Dwell for all my future furniture needs. Overall, while my experience had a rough patch, it was the unwavering commitment to customer satisfaction displayed by the delivery driver and Dwell's remarkable products that have won my loyalty. I highly recommend Dwell to anyone looking for top-notch furniture and a team that goes the extra mile to make things right. Thank you, Dwell, for turning a potential disappointment into a delightful experience. D
DRCM
Exceptional Customer Care and Quality Products
I can't help but sing praises for dwell.co.uk. Recently, I made a rather significant purchase, and unfortunately, encountered some delivery issues. However, the way their customer service promptly and efficiently resolved the matter left me thoroughly impressed. It's in these moments of inconvenience that the true measure of a company shines through, and Dwell exceeded all expectations. This experience has only strengthened my loyalty to the brand, and I have since made multiple purchases, each one surpassing my expectations. Dwell truly stands out for their exceptional service and top-notch products, and I wholeheartedly recommend them to all.
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Introduction
Dwell.co.uk is an online furniture retailer based in the United Kingdom that offers a wide range of modern and contemporary furniture items for the home. With a focus on clean lines, functionality, and innovative design, Dwell.co.uk aims to provide customers with stylish and high-quality furniture options.Pros and Cons
- Pros:
- The website offers a vast selection of furniture items, allowing customers to find pieces that suit their specific style and needs.
- Dwell.co.uk provides a 3D room planner tool that enables customers to visualize how their chosen furniture will look in their space.
- Competitive pricing and regular promotions make purchasing furniture more affordable.
- The company offers a variety of convenient payment options.
- Dwell.co.uk provides excellent customer service with a dedicated support team ready to assist with any queries or concerns.
- Cons:
- Some customers have reported issues with delivery delays or damaged items.
- The website could benefit from more detailed product descriptions and specifications.