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100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Review article published on: 13 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 1 2.8 1.5 4.8 5 1
Sep 2022 5 4.5 1.2 4.8 2.7 1
Oct 2022 5 3.6 1.3 4.8 5 1
Mar 2023 1 4.4 1.4 4.9 1 1
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Detailed Dyucycle Review by

Introduction is a trendy online retailer specializing in high-quality electric bicycles and accessories. Based in the United States, the company offers a wide selection of e-bikes featuring cutting-edge technologies at affordable prices. Whether you're looking for a commuter bike or a mountain bike, has got you covered. In this review, we'll take an in-depth look at the pros and cons of the website, pricing and value for money, user experience, product quality and selection, customer service, shipping costs, payment options, and more.

Pros and Cons

  • Wide selection of electric bikes and accessories at affordable prices
  • Free shipping on all orders
  • Flexible payment options including PayPal, credit/debit cards, and financing
  • 30-day money-back guarantee
  • User-friendly website with easy-to-navigate design
  • Limited product warranties
  • No physical store locations
  • Somewhat limited customer service options

User Experience is designed with the user in mind. The website is easy to navigate and features categories for electric bikes, accessories, and parts. The products are well-organized and easy to find, with detailed product descriptions and high-quality images. The site is also mobile-friendly, making it easy to browse and shop from your phone or tablet.

Pricing and Value for Money offers competitive pricing on electric bikes, accessories, and parts. The company frequently runs sales and promotions, allowing shoppers to save even more. Additionally, offers financing options through Affirm, allowing customers to pay for their purchases over time. Overall, offers good value for money, with low prices and multiple payment options.


While offers a wide selection of electric bikes and accessories, there are other online retailers that offer similar products. Some of the most popular alternatives include:
  • Rad Power Bikes
  • Juiced Bikes
  • Electric Bike Company
  • Coyote Electric Bikes

Customer Service offers customer support via phone and email. The company's website also features a comprehensive FAQ section, which can answer many common questions. Additionally, offers a 30-day money-back guarantee on all purchases, as well as a warranty on certain products. Overall,'s customer service is adequate, but could be improved with more support options.

Product Quality and Selection offers high-quality electric bikes, accessories, and parts. The company sources its products from reputable manufacturers and offers detailed product descriptions and images to help customers make informed decisions. The selection of products is also impressive, with a wide range of electric bikes, batteries, chargers, conversion kits, and more.

Website Usability is easy to use and navigate, with a clean and modern design. The site is fast loading, making it easy to view products and place orders quickly. The checkout process is also straightforward, with multiple payment options and the ability to apply discount codes.

Returns and Exchanges offers a 30-day money-back guarantee on all products. If you're not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving it. The company also offers a warranty on certain products, which can provide additional peace of mind.

Promotions and Discounts frequently runs promotions and discounts on electric bikes, accessories, and parts. The website's homepage features a "Sale" section, which showcases all current promotions. Additionally, offers a referral program, allowing customers to earn money by referring friends to the website.


Overall, has a positive reputation among customers. The company has a strong social media presence, with active profiles on Facebook, Twitter, and Instagram. Additionally, the company has received positive reviews on websites like Trustpilot and Google Reviews, with customers praising the quality of the products and customer service.

Payment Options offers multiple payment options, including PayPal, credit/debit cards, and financing through Affirm. The website also accepts discount codes, allowing customers to save even more on their purchases.

Loyalty Programs does not have a loyalty program at this time.

Customer Reviews has received mostly positive reviews from customers. Many customers have praised the quality of the products, customer service, and competitive pricing. However, some customers have noted issues with shipping, warranty claims, and customer service.

Community Involvement does not have a dedicated community involvement program at this time.

Shipping and Costs offers free shipping on all orders within the United States. The company also ships to select international locations for an additional fee. Shipping times vary depending on the product and location, but most orders are processed within 1-3 business days.

Dyucycle Recent User Reviews


Reviewer Name: Leo Wan

Review Submission Date: 2022-10-07

Review Title: Horrendous Customer Service, Avoid at all cost!!!!
Customer Support   



User Interface          


Review Description: The delivery time is 5-7 days online, but it took 3 weeks in reality. I tried to cancel the booking but they insisted on charging me an 8% refund fee. Instead, they said they would give me 40 euros as compensation which has never come.


Reviewer Name: Mr N

Review Submission Date: 2022-07-19

Review Title: Worst company to deal with from my own…
Customer Support   



User Interface          


Review Description: Worst company to deal with from my own experience. I would never recommend. Bunch of liars.Order wrong item and charges more then the agreed price, tried to cancel straightaway.Kept on ignoring messages.Eventually said will cancel but at an extra cost.Ridiculous attitude.Buyer be aware.



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