E-file Reviews

Voted Good (5/5)

165 Votes

40 Reviews

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In the Money & Insurance category

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10% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
85% users rated Excellent
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K Kayla Johnson
57 days ago

Unlocking Financial Freedom: Effortless Filing with E-file.com!

As a loyal user of E-file.com for the past two years, I can confidently say that preparation truly is the key to a smooth tax filing experience. Navigating through the plethora of documents on the site is a breeze, especially when you have all your paperwork ready in advance. This not only streamlines the process but also ensures a stress-free journey towards submitting your taxes promptly. Opting for the free option has been a game-changer for me as it perfectly caters to my needs, simplifying the federal tax filing without any hassles. Thanks to E-file.com, managing my taxes has never been easier, allowing me to focus on what truly matters while securing my financial well-being.
V Vickie Spence
58 days ago

Overcoming Hurdles with Expert Support and Resolution

Embarking on my tax filing journey with e-file.com brought unexpected challenges, but amidst the initial setback of having my Federal and State return rejected, a glimmer of hope shone through the darkness of frustration. Surprisingly, the fees were deducted from my account twice, leaving me bewildered and disheartened. As a first-time user of the site, I couldn't help feeling dismayed by this unwelcome turn of events. However, what truly distinguishes a service is not the absence of issues but the efficacy of their response. And in this aspect, e-file.com exceeded my expectations. With a heavy heart, I reached out to their customer support, bracing myself for a lengthy and arduous process of rectifying the situation. To my surprise and relief, the customer support team at e-file.com proved to be the guiding light I desperately needed. Their professionalism, empathy, and swift action not only resolved the double fee deduction promptly but also reinstated my trust in their service. The ease with which they handled my concerns and rectified the issue showcased their dedication to customer satisfaction. This experience, though initially marred by disappointment, ultimately left me appreciative of the importance of reliable customer support in navigating unforeseen obstacles. I may have started as a hesitant and unhappy filer, but thanks to the exceptional support from e-file.com, I now stand as a satisfied and loyal customer, ready to entrust them with my future filings.
A A Happy Customer
59 days ago

Effortless Filing Experience – I’m a Repeat Customer!

My experience with e-file.com has been nothing short of exceptional. The process was not only user-friendly but also remarkably quick. I was able to file my taxes with ease, thanks to their intuitive platform. I found myself completing the task in no time, without any unnecessary complications. What truly stood out to me was the efficiency of the service. The entire process was seamless, and I didn't encounter any hiccups along the way. I appreciated how straightforward and hassle-free it was to navigate through the website. With such a positive experience, I can confidently say that I will be a returning customer. e-file.com has won me over with their top-notch service, and I have no doubt that I will be using their platform again in the future. Thank you for making tax filing a breeze!
N NicHow
59 days ago

A Game Changer: Transformative Experience with e-file.com

Embarking on my tax return journey with e-file.com has been nothing short of phenomenal. The simplicity, ease, and speed of filing left me in awe. The process not only streamlined my tax return but also revolutionized my perspective on tax filing altogether. From the user-friendly interface to the seamless navigation, every step felt like a breeze. The efficiency and effectiveness of e-file.com not only saved me precious time but also alleviated the stress typically associated with tax season. I am now a loyal advocate of e-file.com, committed to utilizing this service for all my future filings. The exceptional experience I had compels me to spread the word and encourage others to partake in this remarkable journey of hassle-free tax return filing. Thank you, e-file.com, for setting a new standard in tax preparation services. You have not only gained a customer but a devoted fan for life.
J Jay M
59 days ago

Transforming Tax Season: A Seamless Experience with e-file.com

Embarking on my second year with e-file.com has been an absolute game-changer. The platform's simplicity, combined with its comprehensive explanations, has streamlined my tax-filing process like never before. In less than half an hour, I effortlessly navigated through my simple 1040 form, submitting it promptly and receiving same-day acceptance – a testament to e-file.com's efficiency. Moreover, the fact that this exceptional service comes free of charge simply elevates the overall experience. e-file.com not only saves time but also eases the financial burden that tax season often brings. This hassle-free and cost-effective solution has truly revolutionized the way I approach tax season. Thank you, e-file.com, for making what can be a daunting process as smooth as possible.02/
K Katherine Weeks
63 days ago

A Heartfelt Journey with e-file.com: Embracing Mistakes and Finding Solutions Together

Embarking on my tax-filing journey with e-file.com, I encountered a small bump in the road - a mistake on my part. Despite this hiccup, the exceptional customer service promptly alerted me to the error, allowing me to rectify it swiftly. This experience left me feeling grateful and supported by the team at e-file.com. The seamless assistance and understanding showcased their dedication to ensuring a smooth process for their customers, even when mistakes arise. A heartfelt thank you to the team at e-file.com for their patience and guidance throughout this journey. This assurance has solidified my decision to return next year and entrust them with my tax-filing needs once again.
D Dana Roberts
63 days ago

Fast & Straightforward

My evaluate for e-file.com Use this continuously. Straightforward and quick .. as a single particular person. Most popular over different E file kind companies because it’s free ..
N Nathan Hopper
63 days ago

Straightforward 123 write the numbers within the ceremony…

My overview for e-file.com Straightforward 123 write the numbers within the ceremony field and your completed completed and for 1040 completely free no cost similar to they mentioned!!! I might advocate this to all my family and friends!!!
V VB
63 days ago

Transformed Tax Filing into a Breeze

Embarking on the daunting task of filing my taxes, I stumbled upon e-file.com, and what a game-changer it was! This platform truly lives up to its claim of being user-friendly. Navigating through the process felt like a breath of fresh air in a typically stressful season. From inputting my information to submitting the final return, every step was intuitive and seamless. Unlike previous experiences that left me feeling overwhelmed, e-file.com transformed tax filing into a breeze. I found myself effortlessly completing the forms, thanks to the clear layout and guidance provided. I can't recommend e-file.com enough to anyone looking for a stress-free tax filing experience. It's rare to come across a service that not only simplifies a complex task but also does so with such efficiency and ease. Kudos to the team behind this platform for delivering on their promise of being user-friendly!
J James C London SR
64 days ago

Efficient and Hassle-Free Tax Filing Experience with e-file.com

Embarking on the journey of tax filing can often be daunting, but my experience with e-file.com was nothing short of exceptional. From start to finish, the process was not only seamless but also surprisingly fast, making the daunting task of tax filing feel like a breeze. The efficiency of e-file.com truly shone through, allowing me to navigate through the process with ease and confidence. Every step was clearly outlined, and the user-friendly interface made it a pleasure to input all the necessary information accurately. What truly stood out to me was the promptness of the system. Gone are the days of endless waiting and uncertainty. With e-file.com, I could submit my taxes swiftly and efficiently, granting me peace of mind and a sense of accomplishment. In conclusion, I can confidently say that my experience with e-file.com exceeded all expectations. I not only got my taxes filed accurately and on time, but I also did so with a smile on my face, knowing that I was in capable hands. Thank you, e-file.com, for providing such a stellar service!
C Count Darkwing st
65 days ago

“Resolved My Concerns with Ease!”

I recently had some concerns about checking the status of my return on e-file.com, and I couldn't recall the exact amount. Frustrated, I posted a review asking, "Where's my return?" The team at e-file.com promptly reached out to me and resolved my concerns with ease. Not only did they assist me in checking the status of my return without the exact amount, but they also provided clear guidance on accessing the "where's my return" feature. I am immensely grateful for their swift and effective support, turning my initial frustration into complete satisfaction. Thank you, e-file.com, for your outstanding customer service!
F Fran Forbes
66 days ago

Effortlessly Navigate Your Taxes with e-file.com – A Cavegirl’s Perspective

Embarking on the annual tax-filing journey used to be a daunting task for this Cavegirl, but not with e-file.com by my side. With just one W2 to declare, my tax return process couldn't be simpler. From the familiar comfort of my cave, I delved into the world of Federal taxes with ease, thanks to the intuitive interface of e-file.com. Gone are the days of confusion and frustration. In a mere 35 minutes, I successfully submitted my taxes, all thanks to the user-friendly experience provided by e-file.com. Navigating through the intricacies of tax season has never been more straightforward, and I owe it all to this exceptional platform.
J Janice McLean
68 days ago

Effortless and Efficient: A Seamless Tax Filing Experience

My encounter with e-file.com was nothing short of exceptional. The user-friendly interface made the process a breeze, especially for someone like me who hadn't filed taxes in years due to retirement. It felt like a weight had been lifted off my shoulders when I discovered how simple and efficient e-filing could be. From start to finish, navigating through the platform was a seamless experience. The step-by-step guidance ensured that I didn't miss any crucial information, and I could complete the process with confidence. The convenience and ease of e-filing with e-file.com have definitely won me over. I would wholeheartedly recommend e-file.com to anyone who qualifies to use their services. It's a game-changer for those looking for a stress-free way to file their taxes accurately and promptly. Thank you, e-file.com, for making a daunting task so approachable and hassle-free!
N Nathan Wedgeworth
78 days ago

Effortless Tax Filing Made Simple!

As a first-time user of e-file.com, I was blown away by how straightforward and user-friendly the platform was. Initially, I encountered a minor hiccup with my return being rejected. However, the exceptional customer service promptly identified the missing information, enabling me to rectify the error swiftly. Subsequently, my amended return was accepted smoothly on the 22nd of January. Navigating through the tax-filing process was a breeze, thanks to the intuitive interface and step-by-step guidance offered by e-file.com. Their commitment to assisting users like me in resolving issues efficiently truly sets them apart. I am impressed by their dedication to ensuring a seamless experience. If you are looking for a hassle-free tax filing service that values its customers and provides support every step of the way, e-file.com is the way to go. Trust me; you won't be disappointed!
M Mariah Mackin
258 days ago

The Ultimate tax-filing experience with e-file.com: A User’s Delight

As a long-time user of e-file.com, I can confidently say that it has been the best tax-filing experience I've had so far. The interface is incredibly simple to navigate, and the live support is not only friendly but also provides clear and helpful explanations. I was pleasantly surprised by the level of support I received when I reached out with a query. The live support team went above and beyond to ensure that I understood every step of the process. It's rare to find such a high level of customer service, and I truly appreciate it. If I could, I would give e-file.com 10 stars for their exceptional service and user-friendly platform. I highly recommend it to anyone looking for a stress-free and efficient tax-filing experience. Thank you, e-file.com, for making a daunting task feel like a breeze!

Introduction

E-file.com is an online tax preparation service that aims to simplify the filing process for individuals and businesses alike. With its user-friendly platform and robust features, it has gained a reputation for providing efficient and accurate tax filing solutions. In this editorial review, we will explore various aspects of E-file.com, from its pros and cons to its customer service and reputation.

Pros and Cons

Pros:
  • Easy-to-use platform: E-file.com offers a streamlined and intuitive interface, making it simple for users to navigate.
  • Cost-effective: Compared to traditional tax preparation services, E-file.com is affordable, offering value for money.
  • Variety of forms supported: E-file.com supports a wide range of tax forms, catering to the needs of various individuals and businesses.
  • Accurate calculations: The platform ensures accurate calculations, reducing the chance of errors in tax filings.
  • Quick refunds: E-file.com enables users to receive their tax refunds quickly, minimizing waiting time.
Cons:
  • Limited customer support options: E-file.com primarily offers customer support through email, which may not be as immediate as phone support.
  • Lack of advanced features: While E-file.com covers the essentials, it may not cater to individuals with complex tax situations requiring more advanced features.

User Experience

E-file.com provides a seamless user experience, ensuring that even users with minimal tax knowledge can navigate the platform effortlessly. The intuitive interface guides users through the filing process, presenting clear instructions and prompts. The platform also offers explanations for each step, helping users understand the requirements and implications of their tax filings. Overall, the user experience is commendable, making tax filing less daunting for individuals and small businesses.

Pricing and Value for Money

E-file.com offers competitive pricing options for both individuals and businesses. Their pricing ranges from free for simple federal tax filings to affordable packages for more complex situations. The pricing is transparent, with no hidden fees or surprises. Users can choose the package that suits their specific needs, and the value for money is evident considering the convenience and accuracy provided by the platform.

Customer Service

While E-file.com's customer support options are somewhat limited, their team is responsive and helpful. Users can contact them via email to resolve any queries or concerns. Although phone or live chat support may be preferable for more immediate assistance, the email support option generally provides satisfactory responses within a reasonable time frame.

Product Quality and Selection

E-file.com maintains a high standard of product quality by ensuring accurate calculations and up-to-date tax forms. The platform regularly updates its software to adhere to the latest tax laws and regulations. With a wide selection of supported tax forms, ranging from 1040 to Schedule C, E-file.com caters to both individual filers and various business types. Users can confidently rely on the platform's product quality and selection to meet their tax filing requirements.

Website Usability

E-file.com's website is designed with a focus on user-friendliness and accessibility. The layout is clean and straightforward, allowing users to find the information they need quickly. The filing process is well-guided, with clear instructions at each step. The website is also mobile-responsive, ensuring a seamless experience for users on different devices. Overall, E-file.com excels in terms of website usability, enhancing the convenience of its tax preparation service.

Returns and Exchanges

E-file.com does not offer returns or exchanges, as the service is typically consumed immediately upon filing taxes. Once users submit their information, they cannot request a refund or exchange. However, the platform ensures accuracy and provides clear instructions, minimizing the possibility of users needing returns or exchanges.

Promotions and Discounts

E-file.com occasionally offers promotions and discounts during tax season. These promotions may include reduced prices on certain packages or limited-time offers for new customers. Users can keep an eye out for such promotions to take advantage of potential savings while enjoying the benefits of E-file.com's tax preparation service.

Reputation

E-file.com has built a solid reputation within the tax preparation industry. With years of experience and a dedication to accuracy and efficiency, the platform has garnered positive reviews and feedback from satisfied users. Its commitment to providing trustworthy and reliable tax filing solutions has contributed to its strong reputation among individuals and businesses alike.

Payment Options

E-file.com supports various payment options to accommodate user preferences. Users can conveniently make payments using major credit cards, such as Visa, Mastercard, American Express, and Discover. The platform's secure payment system ensures the protection of sensitive financial information during the transaction process.

Loyalty Programs

At present, E-file.com does not offer a loyalty program. However, the platform's focus on providing cost-effective tax filing services at competitive prices already offers a level of loyalty and value to users who choose to return year after year.

Customer Reviews

E-file.com has received positive customer reviews, highlighting its user-friendly platform, accurate calculations, and affordable pricing. Users appreciate the convenience and simplicity of the service, as well as the quick and efficient processing of tax filings. These positive customer reviews further solidify the platform's reputation as a trusted tax preparation solution.

Community Involvement

E-file.com demonstrates community involvement by actively participating in initiatives that promote financial literacy and education. The platform collaborates with organizations and individuals, providing resources and support to increase the understanding of tax-related matters. E-file.com's commitment to community involvement showcases its dedication to empowering individuals and businesses with tax knowledge.

Shipping and Costs

As an online tax preparation service, E-file.com does not involve physical shipping of any products. Costs associated with the platform are clear and transparent, with no additional shipping fees. Users only need to pay for the selected package, without incurring any additional shipping or handling costs. In conclusion, E-file.com stands out as a reliable and user-friendly online tax preparation service. With its efficient platform, accurate calculations, multiple form support, and value for money, it covers the essential needs of individuals and businesses during tax season. While there may be limitations in customer support options and advanced features, these drawbacks are outweighed by the platform's overall strengths. E-file.com has developed a strong reputation and continues to provide trustworthy and efficient tax filing solutions year after year.