Users Voice for Eaglecreek

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Eaglecreek
Eaglecreek Overall rating
Customer Support
User Interface

Rate Eaglecreek Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 09 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.4 3.8 4.4 1.2 4.8
Oct 2022 5 2.6 4.2 4.4 1.3 4.8
Nov 2022 5 4 2.8 2.7 1.4 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 1 2.6 3.4 4.6 1.4 4.8
Line Chart for Rating of peer stores

Detailed Eaglecreek Review by


Eagle Creek is a renowned company that offers a wide range of travel gear and accessories for the adventurers of the world. The website,, is an online platform that showcases the company's products and services. It features an array of travel gear products such as duffel bags, backpacks, packing cubes, and much more.

Pros and Cons:

  • Wide range of quality products
  • Free shipping on orders over $49
  • Lifetime warranty on all products
  • Dedicated customer service team
  • Relatively higher prices as compared to some competitors

User Experience: is a user-friendly website that is easy to navigate. The website design is professional and engaging, with clear and concise descriptions of each product. Users can filter products by category, price, and specific features. The website also allows customers to find their nearest store location through an intuitive map feature.

Pricing and Value for Money:

Eagle Creek's products are generally competitively priced with other major brands in the outdoor gear industry. Although prices can be higher than some competitors, the added value of a lifetime warranty and high-quality materials justifies the higher cost.


Some viable alternatives to Eagle Creek include Osprey, Patagonia, and North Face. These brands offer similar products and cater to outdoor enthusiasts.

Customer Service:

Eagle Creek is known for its dedication to customer service. Their team is available via phone, email, and chat 7 days a week. The company also offers a lifetime warranty on all of its products, ensuring customers are always satisfied with their purchases.

Product Quality and Selection:

Eagle Creek prides itself on producing high-quality products made from environmentally-friendly materials. The company offers a wide selection of products, including packing cubes, backpacks, duffel bags, and luggage.

Website Usability: is a well-designed website that is easy to use. The website's search functionality is intuitive, allowing customers to find what they’re looking for quickly. The website also provides helpful guides and videos to assist customers in making informed decisions.

Returns and Exchanges:

Eagle Creek offers free returns and exchanges within 30 days of purchase. The company also provides customers with prepaid shipping labels, making the process hassle-free.

Promotions and Discounts:

Occasionally, Eagle Creek offers promotions and discounts on their travel gear products. Customers can check the company's website or join their email list to stay updated on current promotions and discounts.


Eagle Creek has an excellent reputation in the outdoor gear industry. The company is known for producing high-quality products made from environmentally-friendly materials. With a lifetime warranty, customers can trust that each purchase is an investment in quality gear that will last for years.

Payment Options:

Eagle Creek accepts major credit cards, PayPal, and Apple Pay. This provides customers with a variety of payment options to choose from.

Loyalty Programs:

Eagle Creek doesn't offer a dedicated loyalty program. However, customers can create an account on the website, earning them reward points every time they make a purchase.

Customer Reviews:

Eagle Creek has an average rating of 4.5 stars on Trustpilot, with customers praising the company's high-quality products and excellent customer service.

Community Involvement:

Eagle Creek is involved in various environmental conservation initiatives, promoting eco-friendly products and responsible travel practices.

Shipping and Costs:

Eagle Creek offers free standard shipping on orders over $49 within the United States. Otherwise, standard shipping costs $6.95. Expedited shipping is available at an additional cost. International orders vary in terms of rates and shipping times.

Eaglecreek Recent User Reviews


Reviewer Name: Joanna Rutter

Review Submission Date: 2022-11-17

Review Title: I have contacted customer service for a…
Customer Support   



User Interface          


Review Description: I have contacted customer service for a return label four times, and have still not received it. Are they waiting for the 30 day return limit to expire??


Reviewer Name: ?? Amrouche

Review Submission Date: 2022-06-09

Review Title: Awful logistics and operations
Customer Support   



User Interface          


Review Description: 5 days in today since I passed my order and item has still not shipped out. They create a UPS label and let your shipment rot in their warehouse. Then nothing happens. Don't trust them, their operations and logistics are NOT reliable.



Related Store

Related Categories