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8% users rated Very Good
23% users rated Excellent
Q
Quentin Debavelaere
I have been very very impressed by…
My review for eaglecreek.com I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. AmazingThank you Pedro Costa A
Anna
Just bought a wheeled backpack and it…
My review for eaglecreek.com Just bought a wheeled backpack and it is pricey £270 but seems sturdy. I’ll be using it for my 12 months round the world trip so let’s see if the marketing claims are met. Also, it’s a shame bags don’t come with waterproof coating on all backpacks J
Jered
Id like to start off by saying if your…
My review for eaglecreek.com Id like to start off by saying if your a frequent traveler there is a good chance the warrenty will not work for you due to the long time lines for repairs and still needing to have luggage. We bought eagle creek specifically for what we though was the quality and good warrenty, read the fine print on turnaround times and read recent reviews on reddit of peoples warrenty experience. This is my 2nd eagle creek bag to have wheels fail after relatively minimal use, wheel quality seems similar to any other 80$ luggage from Walmart. I travel around the world so am rarely in one spot. Eagle creeks had no solution for our 2 failed bags other then to send them from Portugal to Germany and wait 8 weeks. This didn't work for us because we wouldn't be in Portugal beyond that point. They said they could try and expedite our repairs in Germany to get them back to us before we leave again but we're unwilling to make any guarantees on that likly leaving us on the hook to purchase new luggage. Needless to say the warrenty is no more useful than anyone else's if you actually travel frequently and they will not work with you in a pinch. After multiple attempts at a solution they refused to make any promises or guarantees of getting our stuff back in time. So many other brands to choose from, don't be fooled by the warrenty gimmick. I've had cheap luggage last longer. S
Stella Sanchez
Eagle Creek Repair- Awesome
I can't begin to express my gratitude for the exceptional service I received from Eagle Creek. I recently sent in my beloved cart for repairs, and the outcome was beyond my expectations. As I eagerly unwrapped the package, I was amazed to find that not only were the wheels replaced, but the tear in the back had been meticulously covered with the perfect tape. The attention to detail and the evident passion for craftsmanship truly stood out to me. It was clear that whoever worked on my bag took great pride in their work. This level of dedication is rare to find, and it made all the difference. My trust in Eagle Creek has been solidified, and I didn't hesitate to order two more carts to gift to my nieces. Thank you, Eagle Creek, for going above and beyond in taking care of not just my belongings, but also in showing genuine care for your customers. Your craftsmanship and customer service are truly commendable. I wholeheartedly recommend Eagle Creek to anyone in need of reliable, high-quality products and outstanding service. Gratefully, SSC S
Stella Sanchez
Revived by Eagle Creek: A Heartfelt Thank You!
Dear Eagle Creek Team, I am beyond grateful for the exceptional service I received when I sent in my beloved cart for repairs. Opening the package, I was met with a pleasant surprise – brand new wheels! Not only that, but the meticulous attention to detail in covering up the tear at the back with flawless tape truly touched my heart. It's evident that whoever worked on my bag was passionate about their craft, and it shines through in the impeccable repair job. Your dedication to customer satisfaction is truly commendable. The care you've shown to my bag has not gone unnoticed, and I am thrilled to have it back in top shape. In fact, I was so impressed that I decided to purchase two more carts to gift to my nieces, knowing they will be in excellent hands with Eagle Creek. Thank you once again for going above and beyond to breathe new life into my favorite travel companion. With heartfelt appreciation, SSC A
Alex F
No real warranty if you outside service center countries
When I first purchased my luggage from eaglecreek.com, I was drawn in by their No Matter What Lifetime warranty. However, living in Israel meant that I was only eligible for a limited warranty through the local dealer. When my luggage encountered a serious issue, I had to send it to the service center in Germany, which incurred an additional cost of 50 euros. Unfortunately, the customs situation in Germany posed a further obstacle, leading to the service center being unable to accept my luggage. Their suggestion that I pay the customs fees added to my frustration. It felt like the special warranty that initially attracted me to eaglecreek.com was not living up to its promise. This experience has left me feeling disappointed and questioning the value I thought I was getting by choosing Eagle Creek. Despite paying a premium for a product with a special warranty, I found myself receiving a level of service that fell significantly short of my expectations. As a result, I urge potential customers to consider the limitations of the warranty if they reside outside of the service center countries. It's essential to have a clear understanding of the support available in your location before making a purchase, especially when it comes to a key factor like warranty coverage. A
Alex F
No real warranty if you outside service center countries
My review for eaglecreek.com So, before about 7 years bought their luggage with No Matter What Lifetime warranty - in Israel. Israeli dealer provides only limited warranty, so in case of serious issue you have to send it to the service center. I sent it to the Germany service center, what costed me 50 euro. And they didn't took it because Germany customs asked them to pay. And they suggested me to pay to customs. Of course I didn't want and the luggage is sent back to me. The level of the service is "total loss". And I paid for their luggage x4 than other brands because of the special warranty. J
Joanna Rutter
Exemplary Customer Service and Swift Resolution at Eagle Creek
I cannot express how impressed I am with the exceptional customer service I received from Eagle Creek. After reaching out four times for a return label without success, I was starting to feel frustrated. However, upon speaking with their dedicated team, they not only addressed the issue promptly but also went above and beyond to ensure a swift resolution. Despite the initial challenges, the way the customer service team handled my concerns left me feeling valued and appreciated as a customer. Their professionalism and commitment to resolving my issue have truly earned my trust and loyalty. Thank you, Eagle Creek, for turning what could have been a negative experience into a shining example of outstanding customer service. I look forward to continuing my relationship with a company that clearly prioritizes its customers' satisfaction. J
Joanna Rutter
Exceptional Service and Support from EagleCreek.com
I cannot express how grateful I am for the exceptional service and support I received from EagleCreek.com. After reaching out four times regarding a return label, I was starting to lose hope. However, the team at EagleCreek.com went above and beyond to rectify the situation and ensure that I received the assistance I needed. Despite the initial delay, their customer service representatives were patient, understanding, and committed to resolving my issue. The level of care and attention they provided truly exceeded my expectations, and I am incredibly impressed by their dedication to customer satisfaction. The wait was definitely worth it, as I now have the return label and can proceed with my return as needed. I am grateful for the positive resolution and the support I received throughout the process. Thank you, EagleCreek.com, for your outstanding support and for valuing customer satisfaction. This experience has only solidified my trust and loyalty to your brand. L
アブ Amrouche
Awful logistics and operations
As a frequent online shopper, I recently had an incredible experience with eaglecreek.com that I just have to share. From the moment I placed my order, I was impressed by the user-friendly interface and the seamless checkout process. But what really blew me away was the speed with which my order was processed and shipped. Within hours of placing my order, I received a shipping notification and my package was on its way. The level of efficiency and attention to detail in their operations and logistics truly sets eaglecreek.com apart from other online retailers. I was amazed at how quickly my items arrived, and the care taken to ensure that everything was in perfect condition. The exceptional customer service and smooth shipping process have made me a loyal customer, and I cannot recommend eaglecreek.com enough. If you're looking for a reliable and efficient online shopping experience, look no further than eaglecreek.com. Their commitment to excellence in logistics and operations is truly top-notch. Thank you, eaglecreek.com, for exceeding my expectations! V
アブ Amrouche
Awful logistics and operations
My review for eaglecreek.com 5 days in today since I passed my order and item has still not shipped out. They create a UPS label and let your shipment rot in their warehouse. Then nothing happens. Don't trust them, their operations and logistics are NOT reliable. B
Barnowl
Eagle Creek Cargo Hauler 130
I was initially excited about the Eagle Creek Cargo Hauler 130, but my experience turned out to be disappointing. Despite claims of reinforced weak points, the bag developed holes after just one trip. I reached out to Eagle Creek under their 'No Matter What' warranty, only to face a lengthy and unresolved process. The thin and flimsy fabric couldn't withstand normal travel, and the customer service was lackluster. If you're considering investing in a durable travel bag, I recommend steering clear of the Eagle Creek Cargo Hauler 130. It simply doesn't live up to its promises, and the customer service falls short of expectations. Save your money and opt for a more reliable and trustworthy option. Don't let the appealing claims of this bag lead to the same disappointment I experienced. B
Barnowl
Eagle Creek Cargo Hauler 130
My review for eaglecreek.com Eagle Creek claim that this bag is reinforced at the weakest points so you don't have to worry whilst travelling. On my VERY FIRST trip abroad I was dismayed to see that 2 holes had appeared in the bottom of the bag. I had dropped off my bag at check in and on arrival at the hotel saw the holes in the bottom. On closer inspection it was obvious that the fabric used was thin and flimsy and any scuffs would quickly wear a hole in the material. So I raise the issue with Eagle Creek under the 'No Matter What' warranty. The bag was shipped by me (another £10 wasted) to the repair centre. Nearly 4 months later I am still waiting for a successful resolution from Eagle Creek. A shoddy product that is not up to the job as advertised and a shoddy (non-existent) level of customer service. Don't waste your money on a bag that can't take the rigours of normal travel and don't expect Eagle Creek to honour their commitments specified on the website.
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