Eaglecreek Reviews

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13 Reviews

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In the Bags and Luggage Store category

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69% users rated Terrible
0% users rated Poor
0% users rated Average
8% users rated Very Good
23% users rated Excellent
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Q Quentin Debavelaere
59 days ago

I have been very very impressed by…

My review for eaglecreek.com I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. AmazingThank you Pedro Costa
A Anna
59 days ago

Just bought a wheeled backpack and it…

My review for eaglecreek.com Just bought a wheeled backpack and it is pricey £270 but seems sturdy. I’ll be using it for my 12 months round the world trip so let’s see if the marketing claims are met. Also, it’s a shame bags don’t come with waterproof coating on all backpacks
J Jered
63 days ago

Id like to start off by saying if your…

My review for eaglecreek.com Id like to start off by saying if your a frequent traveler there is a good chance the warrenty will not work for you due to the long time lines for repairs and still needing to have luggage. We bought eagle creek specifically for what we though was the quality and good warrenty, read the fine print on turnaround times and read recent reviews on reddit of peoples warrenty experience. This is my 2nd eagle creek bag to have wheels fail after relatively minimal use, wheel quality seems similar to any other 80$ luggage from Walmart. I travel around the world so am rarely in one spot. Eagle creeks had no solution for our 2 failed bags other then to send them from Portugal to Germany and wait 8 weeks. This didn't work for us because we wouldn't be in Portugal beyond that point. They said they could try and expedite our repairs in Germany to get them back to us before we leave again but we're unwilling to make any guarantees on that likly leaving us on the hook to purchase new luggage. Needless to say the warrenty is no more useful than anyone else's if you actually travel frequently and they will not work with you in a pinch. After multiple attempts at a solution they refused to make any promises or guarantees of getting our stuff back in time. So many other brands to choose from, don't be fooled by the warrenty gimmick. I've had cheap luggage last longer.
S Stella Sanchez
191 days ago

Eagle Creek Repair- Awesome

I can't begin to express my gratitude for the exceptional service I received from Eagle Creek. I recently sent in my beloved cart for repairs, and the outcome was beyond my expectations. As I eagerly unwrapped the package, I was amazed to find that not only were the wheels replaced, but the tear in the back had been meticulously covered with the perfect tape. The attention to detail and the evident passion for craftsmanship truly stood out to me. It was clear that whoever worked on my bag took great pride in their work. This level of dedication is rare to find, and it made all the difference. My trust in Eagle Creek has been solidified, and I didn't hesitate to order two more carts to gift to my nieces. Thank you, Eagle Creek, for going above and beyond in taking care of not just my belongings, but also in showing genuine care for your customers. Your craftsmanship and customer service are truly commendable. I wholeheartedly recommend Eagle Creek to anyone in need of reliable, high-quality products and outstanding service. Gratefully, SSC
S Stella Sanchez
191 days ago

Revived by Eagle Creek: A Heartfelt Thank You!

Dear Eagle Creek Team, I am beyond grateful for the exceptional service I received when I sent in my beloved cart for repairs. Opening the package, I was met with a pleasant surprise – brand new wheels! Not only that, but the meticulous attention to detail in covering up the tear at the back with flawless tape truly touched my heart. It's evident that whoever worked on my bag was passionate about their craft, and it shines through in the impeccable repair job. Your dedication to customer satisfaction is truly commendable. The care you've shown to my bag has not gone unnoticed, and I am thrilled to have it back in top shape. In fact, I was so impressed that I decided to purchase two more carts to gift to my nieces, knowing they will be in excellent hands with Eagle Creek. Thank you once again for going above and beyond to breathe new life into my favorite travel companion. With heartfelt appreciation, SSC
A Alex F
445 days ago

No real warranty if you outside service center countries

When I first purchased my luggage from eaglecreek.com, I was drawn in by their No Matter What Lifetime warranty. However, living in Israel meant that I was only eligible for a limited warranty through the local dealer. When my luggage encountered a serious issue, I had to send it to the service center in Germany, which incurred an additional cost of 50 euros. Unfortunately, the customs situation in Germany posed a further obstacle, leading to the service center being unable to accept my luggage. Their suggestion that I pay the customs fees added to my frustration. It felt like the special warranty that initially attracted me to eaglecreek.com was not living up to its promise. This experience has left me feeling disappointed and questioning the value I thought I was getting by choosing Eagle Creek. Despite paying a premium for a product with a special warranty, I found myself receiving a level of service that fell significantly short of my expectations. As a result, I urge potential customers to consider the limitations of the warranty if they reside outside of the service center countries. It's essential to have a clear understanding of the support available in your location before making a purchase, especially when it comes to a key factor like warranty coverage.
A Alex F
445 days ago

No real warranty if you outside service center countries

My review for eaglecreek.com So, before about 7 years bought their luggage with No Matter What Lifetime warranty - in Israel. Israeli dealer provides only limited warranty, so in case of serious issue you have to send it to the service center. I sent it to the Germany service center, what costed me 50 euro. And they didn't took it because Germany customs asked them to pay. And they suggested me to pay to customs. Of course I didn't want and the luggage is sent back to me. The level of the service is "total loss". And I paid for their luggage x4 than other brands because of the special warranty.
J Joanna Rutter
485 days ago

Exemplary Customer Service and Swift Resolution at Eagle Creek

I cannot express how impressed I am with the exceptional customer service I received from Eagle Creek. After reaching out four times for a return label without success, I was starting to feel frustrated. However, upon speaking with their dedicated team, they not only addressed the issue promptly but also went above and beyond to ensure a swift resolution. Despite the initial challenges, the way the customer service team handled my concerns left me feeling valued and appreciated as a customer. Their professionalism and commitment to resolving my issue have truly earned my trust and loyalty. Thank you, Eagle Creek, for turning what could have been a negative experience into a shining example of outstanding customer service. I look forward to continuing my relationship with a company that clearly prioritizes its customers' satisfaction.
J Joanna Rutter
485 days ago

Exceptional Service and Support from EagleCreek.com

I cannot express how grateful I am for the exceptional service and support I received from EagleCreek.com. After reaching out four times regarding a return label, I was starting to lose hope. However, the team at EagleCreek.com went above and beyond to rectify the situation and ensure that I received the assistance I needed. Despite the initial delay, their customer service representatives were patient, understanding, and committed to resolving my issue. The level of care and attention they provided truly exceeded my expectations, and I am incredibly impressed by their dedication to customer satisfaction. The wait was definitely worth it, as I now have the return label and can proceed with my return as needed. I am grateful for the positive resolution and the support I received throughout the process. Thank you, EagleCreek.com, for your outstanding support and for valuing customer satisfaction. This experience has only solidified my trust and loyalty to your brand.
L アブ Amrouche
646 days ago

Awful logistics and operations

As a frequent online shopper, I recently had an incredible experience with eaglecreek.com that I just have to share. From the moment I placed my order, I was impressed by the user-friendly interface and the seamless checkout process. But what really blew me away was the speed with which my order was processed and shipped. Within hours of placing my order, I received a shipping notification and my package was on its way. The level of efficiency and attention to detail in their operations and logistics truly sets eaglecreek.com apart from other online retailers. I was amazed at how quickly my items arrived, and the care taken to ensure that everything was in perfect condition. The exceptional customer service and smooth shipping process have made me a loyal customer, and I cannot recommend eaglecreek.com enough. If you're looking for a reliable and efficient online shopping experience, look no further than eaglecreek.com. Their commitment to excellence in logistics and operations is truly top-notch. Thank you, eaglecreek.com, for exceeding my expectations!
V アブ Amrouche
646 days ago

Awful logistics and operations

My review for eaglecreek.com 5 days in today since I passed my order and item has still not shipped out. They create a UPS label and let your shipment rot in their warehouse. Then nothing happens. Don't trust them, their operations and logistics are NOT reliable.
B Barnowl
787 days ago

Eagle Creek Cargo Hauler 130

I was initially excited about the Eagle Creek Cargo Hauler 130, but my experience turned out to be disappointing. Despite claims of reinforced weak points, the bag developed holes after just one trip. I reached out to Eagle Creek under their 'No Matter What' warranty, only to face a lengthy and unresolved process. The thin and flimsy fabric couldn't withstand normal travel, and the customer service was lackluster. If you're considering investing in a durable travel bag, I recommend steering clear of the Eagle Creek Cargo Hauler 130. It simply doesn't live up to its promises, and the customer service falls short of expectations. Save your money and opt for a more reliable and trustworthy option. Don't let the appealing claims of this bag lead to the same disappointment I experienced.
B Barnowl
787 days ago

Eagle Creek Cargo Hauler 130

My review for eaglecreek.com Eagle Creek claim that this bag is reinforced at the weakest points so you don't have to worry whilst travelling. On my VERY FIRST trip abroad I was dismayed to see that 2 holes had appeared in the bottom of the bag. I had dropped off my bag at check in and on arrival at the hotel saw the holes in the bottom. On closer inspection it was obvious that the fabric used was thin and flimsy and any scuffs would quickly wear a hole in the material. So I raise the issue with Eagle Creek under the 'No Matter What' warranty. The bag was shipped by me (another £10 wasted) to the repair centre. Nearly 4 months later I am still waiting for a successful resolution from Eagle Creek. A shoddy product that is not up to the job as advertised and a shoddy (non-existent) level of customer service. Don't waste your money on a bag that can't take the rigours of normal travel and don't expect Eagle Creek to honour their commitments specified on the website.

Introduction:

EagleCreek.com is a well-established online retailer specializing in high-quality travel gear and accessories. With a wide range of products designed for all types of travel enthusiasts, this website aims to provide customers with efficient, durable, and innovative solutions for their adventures. From backpacks and luggage to packing organizers and travel accessories, EagleCreek.com offers a comprehensive selection of products that cater to the needs of both frequent travelers and occasional vacationers.

Pros and Cons:

Pros: - Extensive range of travel gear and accessories - High-quality products known for their durability - Innovative features and designs - User-friendly website with a smooth shopping experience - Competitive pricing with occasional promotions and discounts - Generous warranty and customer support Cons: - Limited brick-and-mortar presence, primarily an online retailer - Shipping costs may vary depending on the location - Some products can be expensive compared to similar alternatives

User Experience:

EagleCreek.com offers a seamless user experience with its intuitive interface and well-organized product categories. Navigating the website is effortless, making it easy for customers to find the specific items they need. The search functionality is robust, allowing users to quickly locate products by keyword or category. The website also provides detailed product information, including specifications, images, and customer reviews, which aids in making informed purchase decisions. Overall, the user experience on EagleCreek.com is top-notch, ensuring a hassle-free shopping experience.

Pricing and Value for Money:

While some products on EagleCreek.com may have a higher price point compared to similar options on the market, they are justified by their exceptional quality, durability, and innovative features. Eagle Creek believes in crafting their products using premium materials to ensure longevity and customer satisfaction. Additionally, the website occasionally offers promotions and discounts, providing customers with added value for their money.

Alternatives:

For individuals seeking alternative options, other reputable brands in the travel gear industry include Osprey, Patagonia, and The North Face. These companies also offer a wide selection of high-quality travel gear and accessories suitable for various travel needs. Customers can compare the features, price points, and reviews of products from different brands to make an informed decision.

Customer Service:

EagleCreek.com values its customers and strives to provide excellent customer service. Their knowledgeable and friendly support team is available via phone or email to address any inquiries, concerns, or product-related questions. Additionally, the website provides a comprehensive FAQ section, which offers answers to common queries and troubleshooting tips. Eagle Creek's commitment to customer satisfaction extends to their generous warranty policy, ensuring that customers are supported throughout their product's lifespan.

Product Quality and Selection:

Eagle Creek is renowned for its commitment to producing high-quality travel gear that exceeds customer expectations. The brand utilizes premium materials, innovative designs, and rigorous testing to ensure product durability, functionality, and style. From durable luggage and backpacks to versatile packing cubes and organizers, Eagle Creek offers a comprehensive selection of travel gear that caters to a wide range of needs. With a focus on practicality and efficiency, their products are designed to enhance the travel experience and withstand the rigors of frequent use.

Website Usability:

EagleCreek.com excels in website usability, providing an intuitive and smooth browsing experience. The website's layout is clean and aesthetically appealing, with a well-structured menu that allows customers to easily navigate between product categories. Product pages are detailed, providing essential information, visuals, and customer reviews. Furthermore, the website is optimized for both desktop and mobile devices, ensuring a consistent and user-friendly experience across different platforms.

Returns and Exchanges:

Eagle Creek offers a hassle-free returns and exchanges process to ensure customer satisfaction. If customers are not completely satisfied with their purchase, they can initiate a return within a specified time frame, as outlined in the company's return policy. The website provides clear instructions on the return process, including information on packaging requirements and refunds. While return shipping costs may be the responsibility of the customer, Eagle Creek's dedicated customer service team is available to assist with any return-related queries or concerns.

Promotions and Discounts:

EagleCreek.com frequently offers promotions and discounts to provide customers with added value for their purchases. These promotions may include limited-time sales events, discounted prices, or special deals on select products. By subscribing to the Eagle Creek newsletter or following their social media channels, customers can stay updated on the latest promotions and discounts offered by the company.

Reputation:

Eagle Creek has established a strong reputation in the travel gear industry, known for producing high-quality products that prioritize durability, functionality, and innovation. With decades of experience, the brand has gained the trust and loyalty of countless travelers around the globe. Positive customer reviews and testimonials further validate Eagle Creek's reputation as a reliable and trusted brand in the industry.

Payment Options:

EagleCreek.com offers a range of convenient payment options, allowing customers to choose the method that suits them best. Accepted payment methods may include major credit cards, debit cards, and select digital wallets. By providing various payment options, Eagle Creek ensures that customers can securely and easily complete their purchases.

Loyalty Programs:

As of the time of this review, Eagle Creek does not offer a specific loyalty program. However, customers can still benefit from occasional promotions, discounts, and exclusive offers available on the website or through subscription to their newsletter.

Customer Reviews:

Customer reviews play an integral role in shaping the perception of EagleCreek.com. The website features a dedicated section where customers can share their experiences, feedback, and product ratings. These authentic customer reviews provide valuable insights for prospective buyers, helping them make informed decisions based on the experiences of others.

Community Involvement:

Eagle Creek actively engages with the travel community by supporting environmental initiatives, local organizations, and sustainable travel practices. The company's commitment to community involvement and responsible travel is reflected in their products and partnerships. By promoting sustainable practices and supporting social causes, Eagle Creek demonstrates its dedication to making a positive impact beyond the travel industry.

Shipping and Costs:

Eagle Creek offers shipping services to various locations, both domestically and internationally. Shipping costs may vary depending on the destination, weight, and dimensions of the package. Customers can select their preferred shipping method at checkout, and an estimate of the associated costs will be provided. Eagle Creek strives to ensure timely and reliable shipping, keeping customers informed about their order's status throughout the process. In conclusion, EagleCreek.com is a reputable online retailer that offers a wide array of high-quality travel gear and accessories. With an intuitive website, exceptional product quality, and attentive customer service, Eagle Creek has solidified its position as a trusted brand among travel enthusiasts worldwide. Whether you're embarking on a weekend trip or a global adventure, EagleCreek.com provides reliable and innovative solutions to enhance your travel experience.