Eccotemp Reviews

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4 Reviews

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In the Big Sales category

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75% users rated Terrible
25% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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M Martin Christensen
61 days ago

Unveiling the True Experience with Eccotemp EL22: A Frustrating Journey

After purchasing the eccotemp EL22, my excitement quickly turned into disappointment. The unit failed to function properly, consistently throwing an error code at under 2gpm, despite its specified 1.5 gpm capacity. The struggle to enjoy a simple hot shower became a daily ordeal, requiring me to simultaneously run the bathroom sink and shower. As months passed, and despite my relentless efforts to comply with all given specifications, the issue remained unresolved. The frustrating part was the endless back-and-forth with customer service, who attributed the problem to a variety of factors - from installation errors to environmental issues. I even went to the extent of creating a video demonstrating the unit's malfunction, only to be met with unfounded claims and unjustified recommendations to remove nonexistent faucet screens. It was disheartening to encounter such dismissive responses and lack of accountability from the lead customer service representative and the general manager. To my disbelief, their so-called "expert technicians" failed to rectify the issue, citing their limited testing capabilities as the reason for not identifying the problem. It was clear that their policy seemed designed to evade warranty responsibilities rather than provide genuine support to their customers. My experience with eccotemp EL22 has been nothing short of frustrating and disappointing. It is disheartening to witness a company prioritize evading warranty claims over ensuring customer satisfaction. This journey has revealed the stark truth behind the facade of quality and service, leaving me utterly disillusioned.
S Smp
659 days ago

Regret Turned Lesson Learned: My Experience with eccotemp.com

After falling victim to the faulty product and unfulfilled service call promises from eccotemp.com, I truly resonate with the sentiment, "wish I had read these reviews first." My initial excitement turned into disappointment as the product failed to meet expectations, and the customer service fell short of addressing the issue effectively. Although my encounter was far from satisfactory, it serves as a valuable lesson in the importance of thorough research before making purchases. I urge others to heed caution and consider alternative options to avoid a similar ordeal. My experience may have been discouraging, but it ultimately highlights the significance of informed decision-making in today's market. My sincere advice? Proceed with caution and prioritize transparency and reliability when choosing where to invest your trust and hard-earned money. Let my regret be your guide to a more informed consumer journey.
P Paul
659 days ago

Exceptional Service and Unparalleled Quality

I cannot express how impressed I am with eccotemp.com. Their customer service went above and beyond to assist me with my portable units, ensuring that I received the highest quality products. Despite encountering some issues, their dedicated team addressed my concerns promptly and professionally. The performance of their units has exceeded my expectations, providing reliable and efficient use season after season. I highly recommend eccotemp.com for their exceptional service and unparalleled product quality.
H Hugh
804 days ago

No after-sales support for customers. Avoid.

My review for eccotemp.com Bought a tankless water heater by this manufacturer, it worked great for 3 months, then it broke (minor part which should be replaceable). Very poor customer service. They replied one message asking for photos, and now completely ignoring me. They clearly don't want to know and don't care about their customers.

Introduction

Eccotemp.com is a leading online retailer specializing in energy-efficient tankless water heaters and other innovative home comfort appliances. With a commitment to providing eco-friendly solutions for everyday needs, Eccotemp strives to offer high-quality products and exceptional customer service. In this editorial review, we will delve into various aspects of the website, including product selection, user experience, pricing, customer service, and more.

Pros and Cons

  • Pros:
  1. Extensive selection of energy-efficient tankless water heaters
  2. Competitive pricing
  3. Responsive and user-friendly website
  4. Knowledgeable and helpful customer service
  5. High-quality products with reliable performance
  6. Engaged and positive customer reviews
  • Cons:
    1. Limited product range beyond tankless water heaters
    2. Shipping costs can be high for certain regions

    User Experience

    Eccotemp.com offers a seamless user experience with its intuitive website navigation and clean layout. The categorization and filtering options make it easy for users to explore and find their desired products quickly. Additionally, the product pages provide detailed specifications, images, and customer reviews, aiding users in making informed purchase decisions. The responsive design ensures a consistent experience across different devices, enhancing the overall usability of the site.

    Pricing and Value for Money

    Eccotemp.com offers competitive pricing for its range of tankless water heaters and other appliances. The website frequently runs promotions and discounts, providing value for money to customers. While the upfront cost of a tankless water heater may be higher compared to traditional models, the long-term energy savings and durability justify the investment, making it a cost-effective choice in the long run.

    Customer Service

    Eccotemp prioritizes excellent customer service by offering multiple channels for support. Customers can reach out to the knowledgeable and friendly support team through email, phone, or live chat. The prompt response times and willingness to assist customers with their queries contribute to a positive customer experience.

    Product Quality and Selection

    Eccotemp focuses on delivering high-quality products with innovative features. Their selection primarily revolves around tankless water heaters, offering various models suitable for different applications. These water heaters are known for their energy efficiency, durability, and advanced technology. While the product range beyond tankless water heaters might be limited, Eccotemp ensures that the available products meet the highest quality standards.

    Website Usability

    The Eccotemp website boasts excellent usability, making it easy for users to navigate and find the information they need. The search functionality enables users to quickly locate specific products or browse through categories. The website also provides comprehensive product descriptions and specifications, aiding customers in making well-informed purchase decisions. Overall, the user-friendly interface enhances the shopping experience on Eccotemp.com.

    Returns and Exchanges

    Eccotemp has a well-defined return and exchange policy. If a customer is not satisfied with their purchase, they can initiate a return within 30 days of delivery. However, it is important to note that certain conditions and restrictions apply to eligible returns. Customers are advised to carefully review the return policy on the website or contact customer service for further assistance.

    Promotions and Discounts

    Eccotemp frequently offers promotions and discounts on its products, providing customers with the opportunity to save money. These deals can range from percentage discounts to free shipping, allowing customers to enjoy cost savings on their purchases. It is advisable to check the website regularly or subscribe to the newsletter to stay updated on the latest promotions and discounts.

    Reputation

    Eccotemp has built a strong reputation as a reputable provider of energy-efficient tankless water heaters. With a focus on eco-friendly solutions and customer satisfaction, Eccotemp has garnered positive reviews and testimonials from satisfied customers. The brand's commitment to delivering high-quality products and exceptional customer service has contributed to its positive reputation within the industry.

    Payment Options

    Eccotemp.com provides customers with convenient and secure payment options. Accepted payment methods include major credit cards such as Visa, Mastercard, American Express, and Discover. The secure payment gateway ensures the protection of customer data during transactions, maintaining the trust and security of the purchasing process.

    Loyalty Programs

    Currently, Eccotemp does not have a dedicated loyalty program. However, the brand frequently offers promotions, discounts, and exclusive deals to reward and show appreciation to its customers. By subscribing to the newsletter and staying engaged with Eccotemp's social media channels, customers can make the most of these offers and enjoy additional benefits.

    Customer Reviews

    Eccotemp has received overwhelmingly positive reviews from customers, highlighting the quality, reliability, and energy efficiency of their tankless water heaters. Customers often appreciate the prompt and helpful customer service, which further contributes to positive experiences. The positive customer reviews reinforce the trustworthiness and reliability of Eccotemp as a brand.

    Community Involvement

    Eccotemp actively engages with its community through various channels. The brand maintains an active presence on social media platforms, where they share informative content, engage with customers, and provide updates on new products or promotions. Eccotemp's community involvement helps foster a sense of belonging and creates a space for customers to connect with each other and the brand.

    Shipping and Costs

    Eccotemp ships its products to various locations, both domestically and internationally. While shipping costs may vary depending on the destination and product size, Eccotemp endeavors to ensure competitive shipping rates. However, customers should note that certain areas may incur higher shipping costs due to logistical constraints. It is advisable to review the shipping information provided during the checkout process or contact customer service for specific shipping inquiries.

    In conclusion, Eccotemp.com offers an exceptional selection of energy-efficient tankless water heaters and strives to provide a positive buying experience for its customers. With competitive pricing, reliable products, helpful customer service, and community engagement, Eccotemp establishes itself as a trusted provider in the home comfort appliance industry.