Users Voice for Echelonfit

86% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Echelonfit
Echelonfit Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.6 3.9 4.5 4.4 2.4 1.4
Oct 2022 5 4.7 4.7 4.6 2.6 1
Nov 2022 1 3.8 4.2 4.2 4 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1 4.2 3.3 3.6 2.6 5
Line Chart for Rating of peer stores

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Detailed Echelonfit Review by

Introduction

Echelon Fitness is an online store that offers high-quality fitness equipment and accessories. This company is known for its innovative products and affordable prices that help customers to save money while staying healthy and fit. Their products are designed to cater to a wide range of fitness enthusiasts, from beginners to professional athletes.

Pros and Cons

Pros:
  • Competitive prices
  • High-quality products
  • Easy-to-navigate website
  • Large selection of fitness equipment and accessories
Cons:
  • Delivery time may be longer than expected
  • Some products may be out of stock
  • Customer service response time may vary

User Experience

Echelon Fitness offers an excellent user experience with its easy-to-use website and helpful customer service. The website is well-organized and easy to navigate, making it simple to find the product you need. Also, the site features helpful reviews from previous buyers.

Pricing and Value for Money

Echelon Fitness offers competitive prices on every product, making it affordable for everyone to start their fitness journey. The products are high-quality, and the prices are reasonable, offering excellent value for money.

Alternatives

Other popular alternatives to Echelon Fitness include Peloton, NordicTrack, and iFit. These companies offer similar products at different price points, catering to different needs and budgets.

Customer Service

Echelon Fitness offers excellent customer service, responding quickly to inquiries and providing helpful support. The company has a team of knowledgeable customer service representatives who can help with any issues.

Product Quality and Selection

Echelon Fitness offers high-quality fitness equipment and accessories that cater to beginners and advanced fitness enthusiasts. They offer a wide selection of products, including bikes, treadmills, weights, and resistance bands, ensuring that customers find products that fit their needs.

Website Usability

Echelon Fitness has a well-designed and easy-to-use website that offers an excellent user experience. The site is easy to navigate, and the products are well-organized, making it simple to find what you need.

Returns and Exchanges

Echelon Fitness offers easy returns and exchanges, allowing customers to return or exchange products within 30 days of purchase. The company offers a return shipping fee of $50 for products over 50 lbs.

Promotions and Discounts

Echelon Fitness offers promotions and discounts on various products throughout the year, making it easy for customers to save money on high-quality fitness equipment.

Reputation

Echelon Fitness has an excellent reputation for offering high-quality fitness equipment at affordable prices. They have received positive reviews from many happy customers who have enjoyed their products and excellent customer service.

Payment Options

Echelon Fitness accepts various payment options, including credit and debit cards, PayPal, and Affirm.

Loyalty Programs

Echelon Fitness offers a loyalty program called the Echelon United Membership. Members receive exclusive benefits, including discounts on products and access to premium content.

Customer Reviews

Echelon Fitness has received numerous positive reviews from satisfied customers who have enjoyed their products and services. The reviews are available on the company's website, allowing potential customers to get an idea of what to expect.

Community Involvement

Echelon Fitness is highly involved in the fitness community, promoting fitness and healthy living through various initiatives and partnerships with gyms and fitness organizations.

Shipping and Costs

Echelon Fitness offers affordable shipping rates and a variety of shipping options, including standard, expedited, and white-glove delivery. The cost of shipping varies depending on the destination and weight of the product.

Echelonfit Recent User Reviews

User Rating

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Reviewer Name: Michael Donahue

Review Submission Date: 2022-10-21

Review Title: Echoelon app was working first with my…
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Review Description: Echoelon app was working first with my tablet then stop and would not let me login back in then it would log me in on my phone now the phone will not connect to the bike with app sucks bike works better without app use YouTube work out or zwift

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Reviewer Name: Gary Brackley

Review Submission Date: 2022-10-20

Review Title: Be careful they auto renew
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Review Description: Be careful they auto renew. Cost of living crisis is hitting me hard and echelon have charged me £500. I genuinely cannot remember the last time I used my echelon account. No warning or reminder.

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Reviewer Name: Travis

Review Submission Date: 2022-09-27

Review Title: After reading many reviews on this site…
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Review Description: After reading many reviews on this site it seems what’s happening to me is happening to everyone. I’ve spoken to multiple customer service reps and they keep saying they’ll escalate my return but then no follow up. Do not buy from a company that doesn’t allow you to cancel a order or a membership from their website, in my opinion this is a poor way to run a business.

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Reviewer Name: Meredith

Review Submission Date: 2022-08-25

Review Title: Member since 2018
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Review Description: I started with the Ex1 and have used customer service twice. Once to replace a pedal and once after two years to replace my Ex1 with an Ex3. I also have the Reflect, the rower, and the stride. I have been very pleased with the classes, and the instructors, and found an amazingly supportive community of Echelon riders. This is the longest I have ever stuck with any workout routine.

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Reviewer Name: Tracey Edwards

Review Submission Date: 2022-07-25

Review Title: Really poor customer service
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Review Description: The bike itself is great and does what it is intended to do. Don't expect any, and I mean any help from the customer service department on issues with your membership for echelon fit. I can not get anyone to rectify the issue I have had with multiple different people and times I have tried to resolve. You get someone overseas who can not understand you and vice versa. I simply want what I paid for and response with action!

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Reviewer Name: Kate

Review Submission Date: 2022-07-22

Review Title: Follow Up to Previous Review - It gets worse
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Review Description: They only have one star because it is impossible to give 0. This is actually a follow-up to review from 5 July. Just to update - I still have no replacement power cord. I have had multiple customer service emails that have no information. The charger never left the warehouse but I was sent a link to the Italian Postal Service???? And I am paying subscription for a service I can't use.

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Reviewer Name: Latoya Faulks

Review Submission Date: 2022-07-05

Review Title: They stole 200.00 from me and I can't…
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Review Description: They stole 200.00 from me and I can't get a phone call back. They email me and told me to call my bank about refund because they refunded me 3 months. I did and my bank doesn't know or see a refund. It's going on 2 months. I only used this service one time on my free trail. They have been charging me 39.99 since February of this year.

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Reviewer Name: G M

Review Submission Date: 2022-06-16

Review Title: 2 years and just renewed for 2 more
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Review Description: W've been with echelon for 2 years and just renewed for another 2 years. We have the bike and rower. We use the fitpass the most. The bike is pretty good. I use it 2-3 times a week on a variety of rides. I've used the other competitor at hotels, and I still like echelon the best.

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Reviewer Name: Stan Karpenko

Review Submission Date: 2022-05-26

Review Title: Pedal snapped, caused a n injury
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Review Description: After 6 months of riding the E3 bike my pedal broke off. Hurt my knee, now limping. Hppe this is just a temporary :(

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Reviewer Name: Zs

Review Submission Date: 2022-03-09

Review Title: Worst company
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Review Description: Worst company! It took them a month to deliver my bike, they were messing me around with the delivery dates. Now, less than a year later my bike doesn’t turn on anymore, so I can’t see any of the stats. I’ve messaged them a million times, no answer of course. They don’t care at all beyond getting your money, after that you are on your own. Stay away.