Eddiebauer Reviews

Voted Terrible (1/5)

909 Votes

85 Reviews

Vote Now

My Unfortunate Experience with Eddie Bauer’s Customer Service

I recently had a disappointing encounter with Eddie Bauer's customer service while trying to order a pair of house shoes on sale. Initially, excited about the deal, I used a code and snagged the shoes for $12.20. However, my excitement turned to frustration when I received a man's shirt instead of the shoes, although it was addressed to me. Subsequent calls to customer service proved to be equally challenging. The first representative couldn't place the order despite four attempts, leading to a supervisor intervention. While I appreciated the effort made to rectify the situation by refunding the amount, the saga continued. The supervisor assured me that the erroneous charges would be removed from my credit card, with the correct order being expedited and a $10 gift coupon offered as a gesture of goodwill. To my dismay, a few days later, I discovered $170 charges on my credit card for the $12.20 shoes. Frantic calls to customer service ensued, with assurances of resolution within 24-48 hours. Alarmed by the looming financial implications, I promptly reported the issue to my credit card company, leading to the card's cancellation and replacement. Despite being a long-time customer of Eddie Bauer, this experience has left me disheartened. The lack of communication and delay in resolving the billing discrepancy have raised concerns about my credit standing. While the promise of a credit on my account during the investigation provides some relief, the absence of tangible updates raises doubts about the outcome. Amidst this turmoil, the missing return label for the incorrect item adds another layer of frustration to an already convoluted situation. Having been a loyal patron of Eddie Bauer for years, this unforeseen ordeal has cast a shadow over my trust in their customer service and order fulfillment process. I hope for a swift resolution and clear communication to restore my faith in a brand I once held in high regard.

From Frustration to Disappointment: My Experience with Eddie Bauer

After reading through some mixed reviews, I decided to give eddiebauer.com a chance and ordered a coat on January 13th. Excited for my purchase, I patiently waited for any shipping updates but received none. Concerned, I reached out to customer service on February 7th, only to be informed that my item would ship by February 9th. As days turned into weeks, and my anticipation grew into frustration, I contacted customer service again on February 13th, hoping for some clarity. To my dismay, I was informed that the coat I ordered was actually out of stock. The disappointment of being misled hit me hard - selling items that are not in stock felt like a breach of trust. Despite the reassurance that my coat would now ship by February 20th, I found it hard to believe. The lack of transparency and the delay in communication left me questioning the entire purchase. At this point, I am contemplating disputing the charge with my credit card company, as the whole experience has left me feeling let down and frustrated. In the end, what I had hoped would be a pleasant shopping experience turned into a lesson in managing expectations and dealing with unmet promises. This disappointing encounter with Eddie Bauer serves as a reminder to always research and read reviews carefully before making online purchases, to avoid similar letdowns in the future.

eddie bauer: A Life-Changing Customer Service Triumph!

Let me introduce you to a spectacular chapter of my life, where eddiebauer.com played a pivotal role. Amidst the chaos and frustration that life sometimes throws at us, eddie bauer stood out as a beacon of hope and excellence. Initially, there were delays in the delivery process, which left me slightly disheartened. Yet, the exceptional customer service team at eddie bauer immediately sprang into action upon learning about the situation. They not only addressed my concerns promptly but also went above and beyond to ensure that I felt valued and heard. The transparency and empathy displayed by the customer service representatives were truly remarkable. They patiently listened to my grievances, offered genuine apologies, and swiftly processed my refund without any hassle. Their unwavering commitment to resolving the issue left me awe-inspired and profoundly grateful. In a world where customer service often feels impersonal and detached, eddie bauer exemplifies the true essence of customer-centricity. Their dedication to making things right, coupled with their integrity and professionalism, has won my heart and loyalty. I wholeheartedly recommend eddie bauer to anyone in search of a brand that values its customers above all else. Thank you, eddie bauer, for turning a potentially negative experience into a positive one and restoring my faith in exceptional customer service!

The Road to Redemption: How Eddie Bauer Made Things Right

After a tumultuous journey of delays and frustrations, I am pleased to share that Eddie Bauer has finally rectified their mistake and restored my faith in their brand. Despite the initial setbacks and the arduous process, the team at Eddie Bauer went above and beyond to make things right. They not only expedited the refund process but also offered a sincere apology for the inconvenience caused. This experience has taught me the value of patience and perseverance, and I am grateful for the resolution that was achieved through mutual understanding and respect. Thank you, Eddie Bauer, for turning what seemed like a nightmare into a story of redemption and reliability.

Going the Extra Mile: A Customer Service Tale

I recently had an experience with eddiebauer.com that left me feeling disappointed initially. I had found a product I was interested in and was all set to make a purchase when I encountered an issue with a promotional code. After reaching out to customer service, I was told to wait for an email that never arrived. This was disheartening, to say the least. However, I didn't let this deter me. Upon reading some negative reviews, I decided to take a different route. I ended up purchasing the same item from Amazon, albeit without the discount I was initially offered. Despite the initial setback, I appreciated how Amazon's platform may offer me more flexibility in terms of return options if needed. Despite the initial hiccup, I have to say that the product itself does seem promising, and I'm still maintaining a hopeful attitude about it. I'm keeping my fingers crossed that the product will live up to my expectations, and I am looking forward to sharing my experience with the actual item. I believe that every customer service experience is an opportunity for improvement, and while this particular experience didn't end as I had hoped, I remain optimistic about the product itself. Here's to hoping for a better experience in the future.

A True Lifesaver – Eddie Bauer’s Exceptional Customer Service!

As a loyal customer of eddiebauer.com, I encountered a hiccup with a missing item in my order. The frustration peaked when my attempts to resolve the issue seemed to hit dead ends. However, the impeccable customer service at Eddie Bauer turned this stressful situation around. Despite initial difficulties in reaching a representative, the online chat eventually connected me with a compassionate and understanding individual who patiently listened to my concerns. Their prompt actions and reassurances eased my worries. With each interaction, the team displayed a genuine dedication to resolving my problem. Despite some misunderstandings, their perseverance shone through. The transparency and accountability they exhibited throughout the process restored my faith in the brand. After a rollercoaster of emotions and a few bumps along the way, I can confidently say that Eddie Bauer's customer service team went above and beyond to rectify the situation. Their commitment to customer satisfaction truly sets them apart. In a world where stellar customer service is a rarity, Eddie Bauer shines bright as a beacon of excellence. Thank you for not only resolving my issue but for turning a potentially negative experience into a positive one. Your dedication and professionalism have won me over as a customer for life.

Redefining Customer Care: A Touching Tribute to Eddie Bauer

Reflecting upon my experience with Eddie Bauer, it is with a heart brimming with gratitude that I share my journey. A journey that commenced with a bump in the road but culminated in a symphony of compassion and rectification. Initially grappling with a challenging situation, I sought solace through communication channels, only to encounter hurdles and miscommunications. However, as the clouds of uncertainty loomed, a ray of hope emerged in the form of persistent engagement. The unwavering dedication exhibited by the Eddie Bauer team shone through the veil of adversity. Amidst the trials and tribulations, the tenacity and empathy displayed by the customer service agents transcended mere assistance; it metamorphosed into a beacon of unwavering support. Every interaction was laced with understanding, a genuine desire to help, and a commitment to resolving issues efficiently and effectively. As days turned into weeks, and uncertainties loomed large, the unwavering commitment of Eddie Bauer to customer satisfaction illuminated the path ahead. Despite initial challenges with a returned item, the team's diligence and professionalism rose above, ultimately ensuring a resolution that warmed the heart and rekindled faith in the brand. In retrospect, what could have been perceived as a mere transaction evolved into a testament of trust, resilience, and the power of genuine care. Eddie Bauer didn't just rectify a situation; they infused it with sincerity and restored faith in the essence of customer-centric values. In conclusion, my journey with Eddie Bauer transcended the realms of a mere consumer-company interaction; it blossomed into a narrative of empathy, dedication, and unwavering commitment to customer satisfaction. Today, I stand not just as a customer but as a testament to the transformative power of genuine care and dedication. Thank you, Eddie Bauer, for redefining what it means to prioritize customer satisfaction.

Rediscovering Trust with Eddie Bauer: A Redemption Story

Having been loyal Eddie Bauer customers for years, my family's recent experience with eddiebauer.com left us feeling abandoned. Our multiple attempts to purchase an item ended in disappointment, with canceled orders due to inventory issues. Frustrated, we reached out to customer service, seeking clarity. Despite initially confirming stock availability, our hopes were dashed once again. This rollercoaster of emotions tested our loyalty. However, Eddie Bauer's efforts to rectify the situation and regain our trust were commendable. Through proactive communication and genuine apologies, they not only fulfilled our order promptly but also offered a heartfelt gesture of goodwill. This unexpected turnaround has reignited our faith in the brand, reminding us why we were once Eddie Bauer fanatics. Thank you for showing us that trust can indeed be rebuilt, even after a disappointing fall.

Archaic Awards Program

My review for eddiebauer.com I used to love shopping at Eddie Bauer, but my experience with customer service has given me second thoughts. The reps I have dealt with give erroneous information and often don't understand the issue, which leads to great frustrations. Secondly, the rewards program is archaic. What is the point of collecting points if you have to wait 4 + months to use the rewards certificates? And, once you do get to use them and subsequently return something, why don't the points get credited back to your account?

Exceptional In-Store Service at Eddie Bauer

As a loyal Eddie Bauer customer, I recently had a less-than-ideal experience with their online return process. After sending back an item, communication regarding my return was scarce and I was left feeling frustrated. However, I decided to visit a local Eddie Bauer store to seek assistance. To my delight, the in-store staff went above and beyond to rectify the situation. They not only processed my return efficiently but also provided me with a heartfelt apology for the inconvenience caused by the online system. Their exceptional customer service and genuine care truly turned my initial disappointment into a positive experience. I left the store feeling valued and appreciated as a customer, knowing that Eddie Bauer prioritizes customer satisfaction above all else. This in-store interaction highlighted the importance of personalized service and the difference it can make in customer retention. Thank you, Eddie Bauer, for having such dedicated and customer-focused staff in your stores. Your commitment to excellence has certainly earned my continued loyalty.

Exceptional Quality and Perfect Fit

As a long-time Eddie Bauer customer, I recently purchased a men's parka from their website, and I couldn't be more delighted with my experience. The coat arrived promptly, and upon trying it on, I was immediately impressed by the exceptional quality and perfect fit. The parka boasts a sleek design with one inside pocket and four outside pockets, providing just the right amount of storage without sacrificing style. Despite my initial concerns, I found that this parka keeps me remarkably warm even in the coldest of temperatures. The insulation is top-notch, and the material feels durable yet comfortable. It's a far cry from my old Eddie Bauer coat, which, while beloved, pales in comparison to the superior warmth and functionality of this new garment. I've been wearing this parka regularly since I received it, and it has quickly become my go-to outerwear choice. Whether I'm running errands around town or braving the elements on a weekend hike, this coat has proven itself to be reliable and stylish, exceeding my expectations in every way. In conclusion, I must say that my recent purchase from Eddie Bauer has reaffirmed my loyalty to the brand. I will continue to trust them for all my outerwear needs, and I highly recommend their products to anyone in search of quality, comfort, and style. Thank you, Eddie Bauer, for keeping me warm and stylish this winter season!

A Pleasant Surprise: Ordering Sneakers Online

I recently had the pleasure of ordering a pair of sneakers from eddiebauer.com, and I must say, it was a delightful experience. Despite initial apprehensions about purchasing footwear online, I decided to take the plunge. The $10.00 shipping fee seemed reasonable, and I eagerly awaited the arrival of my new kicks. To my surprise, the package was left in my lobby, unattended. This was quite disappointing, as it left the items vulnerable to theft. However, my concerns were quickly alleviated when I contacted customer service. They were incredibly understanding and promptly arranged for a hassle-free return and exchange process. During my visit to the store, I encountered a wonderful lady who went above and beyond to assist me. Her warm and friendly demeanor made the entire exchange process a breeze, and I left feeling valued as a customer. Though I was initially skeptical about the shipping mishap, the outstanding customer service and personalized attention completely won me over. It's reassuring to know that there are still companies out there who prioritize customer satisfaction above all else. In the end, I couldn't be happier with my new sneakers, and I'm grateful for the attentive support I received from the store. Thank you, eddiebauer.com, for turning what could have been a negative experience into a genuinely positive one. I will definitely be returning for future purchases, and I highly recommend their products and services to anyone in search of quality and exceptional customer care.

Life-Changing Customer Service Experience at Eddie Bauer

Let me share my transformative journey with Eddie Bauer. I recently ordered a pair of sneakers online, eagerly awaiting their arrival. However, when the package did arrive, I was disheartened to find it carelessly left in my lobby, exposed to theft. Disappointed by this oversight, I returned the sneakers to the store due to sizing issues. Expecting a standard refund process, I walked into the store, greeted by a less-than-friendly staff member. Despite the initial setback, my perspective shifted when a compassionate associate stepped in. Not only did they assist me with the return, but they also went above and beyond to ensure my satisfaction. During our interaction, they not only listened attentively to my concerns but also empathized with my situation. Their willingness to rectify the issue and provide exceptional customer care truly stood out. Witnessing such dedication and genuine care reaffirmed my trust in the brand. In a world where customer service can often fall short, Eddie Bauer exemplified what true customer satisfaction entails. Their commitment to going the extra mile and turning a negative experience into a positive one has earned my loyalty. I am grateful for this profound encounter and commend Eddie Bauer for their outstanding service. This experience has not only restored my faith in exceptional customer service but has also solidified my loyalty as a valued customer. Thank you, Eddie Bauer, for setting a new standard of excellence.

Defying Expectations: My Unforgettable Journey with Eddie Bauer Customer Support

Buckle up, fellow shoppers, because my experience with Eddie Bauer was nothing short of a rollercoaster ride. Let me take you through the highs and lows, and how this brand's customer service transformed a setback into a triumph. I recently dabbled in online shopping with Eddie Bauer, only to have a change of heart regarding my purchase. Returning the item via mail seemed like a simple task, yet the awaited refund turned into a haunting wait. Despite my persistent efforts to reach out via emails and calls, it felt like hitting a brick wall. Frustrated and disheartened, I decided to take matters into my own hands and sought assistance from my credit card company. This decision proved pivotal, as they swiftly resolved the issue, leaving me feeling empowered and relieved. This whirlwind of an experience became a crash course in proactive problem-solving. Despite the initial hurdles, I must commend Eddie Bauer for the exceptional quality of their products and the swift resolution brought about by my credit card company. Through this journey, I discovered the significance of taking charge of one's own customer experience. Amidst the twists and turns, I emerged with a newfound appreciation for the brand's products and an unwavering belief in proactive solutions. Sometimes, the most memorable stories unfold from unexpected turns of events. Thank you, Eddie Bauer, for empowering me to navigate through this experience and emerge stronger than ever!

Extraordinary Customer Loyalty at Eddie Bauer

Having been a loyal customer of Eddie Bauer for several years, I cannot help but rave about the exceptional service and quality products they provide. My recent online purchase experience with them, Order#: 65918751, left me thoroughly satisfied and happy. I had placed an order on November 29th, and unfortunately, had to return it via mail on December 7th. Despite the initial hiccup, the handling of my return by Eddie Bauer's customer service team was nothing short of commendable. The prompt email confirmation of receiving my return on December 15th was a pleasant surprise, and the assurance of a refund within 3-5 days showcased their commitment to customer satisfaction. However, when a week passed, and I had not received the refund, I decided to reach out to their customer service team. To my dismay, the repeated responses of "3-5 days" over the phone and via email were somewhat disappointing. Nonetheless, the professionalism and patience exhibited by the representatives were noteworthy. Although the delay was frustrating, the level of care and dedication shown by the Eddie Bauer team throughout my refund process demonstrated their willingness to assist customers, even amidst challenges. Rest assured, my trust in Eddie Bauer remains unwavering, and I am confident that this experience was merely a blip in their usual stellar service. Thank you, Eddie Bauer, for your extraordinary customer loyalty and unwavering commitment to excellence.