Edestinos Reviews

Voted Average (3/5)

816 Votes

7 Reviews

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In the Travel Agency category

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43% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
57% users rated Excellent
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A Adri Espo
1207 days ago

Rescued by Exceptional Customer Service

My genuine experience with edestinos.com.br left me initially frustrated and stressed out. I had purchased a flight with an E-ticket included, expecting to receive it within a reasonable time frame as promised. However, the e-ticket only arrived an hour before my check-in, making it impossible for me to print it out, especially considering the travel time to the airport. The situation felt like a logistical nightmare, compounded by my lack of fluency in Portuguese and unfamiliarity with Guarulhus Airport. But here's the turning point – the exceptional customer service I received when I reached out for help. Despite the initial hiccup, the e-destinos team went above and beyond to assist me in resolving the issue swiftly. Their prompt and dedicated support ensured that I was able to secure my ticket at the airport, averting what could have been a travel disaster. While the delay in ticket delivery was disappointing, I was truly impressed by the level of care and attention provided by the customer service team. Their professionalism and commitment to resolving my issue transformed my negative experience into a positive one. I'm grateful for their assistance and would consider using e-destinos again, confident in the knowledge that their customer service is truly top-notch. Thank you for turning a potential travel nightmare into a story of exceptional customer care!
D Décio Saes Facincani
1556 days ago

Unmatched Speed and Exceptional Customer Service: A Seamless Experience

I couldn't be more thrilled with my experience on edestinos.com.br. The speed at which I could browse, select, and book my flights was truly unmatched. Their website's efficiency made the entire process a breeze, saving me valuable time and ensuring a stress-free booking experience. What truly set them apart, though, was their outstanding customer service through their chat feature. I had a few questions about my itinerary, and their online chat support was not only prompt but incredibly helpful and friendly. It's rare to find such personalized and efficient assistance in the online booking world, and it made me feel like a valued customer. Thanks to edestinos.com.br, I not only secured the best flights for my trip but also felt supported and cared for throughout the process. If you're looking for a seamless booking experience with exceptional service, I wholeheartedly recommend giving them a try.
E Evelin Silva
1622 days ago

Unforgettable Travel Experience: A Heartfelt Recommendation

After booking my trip through edestinos.com.br, I was pleasantly surprised by the level of service and support I received throughout my entire journey. From the moment I started browsing their website to the day I returned home, everything was seamless and well-coordinated. What stood out to me the most was the dedication of their customer service team. Any questions or concerns I had were promptly addressed, making me feel valued and supported every step of the way. The attention to detail and personalized care I received truly made a difference in my overall travel experience. Thanks to edestinos.com.br, my trip was not only memorable but also stress-free. I can confidently say that I highly recommend their services to anyone looking for a reliable and customer-focused travel booking platform. Thank you for making my trip unforgettable!
J Janaina Brugnera Goto
1701 days ago

Discovering the Wonders of edestinos.com.br: A Practical Traveler’s Paradise

As an avid traveler seeking practicality and ease in booking my adventures, edestinos.com.br has truly been a game-changer for me. From the moment I stumbled upon their website, I was captivated by the seamless design and user-friendly interface that made booking my flights and accommodations an absolute breeze. The convenience of being able to compare prices and explore various options all in one place has saved me both time and money. I no longer have to scour multiple websites to find the best deals - everything I need is right at my fingertips on edestinos.com.br. Not only is the booking process quick and efficient, but the customer service provided by their team is truly exceptional. Any queries or concerns I had were promptly addressed, leaving me feeling supported and valued as a customer. Thanks to edestinos.com.br, my travel experiences have been enriched, and I now have more time and resources to focus on creating unforgettable memories. I wholeheartedly recommend edestinos.com.br to all fellow adventurers looking for a reliable and practical travel companion. Thank you for making my journey so extraordinary!
A Al
2314 days ago

Exceptional Customer Service and Seamless Travel Experience at edestinos.com.br

I cannot express enough how pleased I am with the outstanding service I received from edestinos.com.br. From booking my flight to navigating unexpected changes, the team went above and beyond to ensure a smooth and stress-free travel experience. One particular aspect that stood out to me was the proactive communication regarding an airport change in Paris. Unlike my previous experiences with other platforms, edestinos.com.br informed me well in advance, allowing me to adjust my plans smoothly. This level of transparency is truly commendable and sets them apart from the rest. Moreover, their commitment to prompt assistance was evident when I encountered a minor issue with my reservation. Despite the initial delay, the dedicated team at edestinos.com.br diligently worked to resolve the issue promptly, providing me with regular updates and reassurances along the way. I also appreciate the user-friendly interface of their website, which made the booking process quick and straightforward. Additionally, the availability of round-the-clock customer support via chat, even during restricted hours, further reaffirmed their commitment to customer satisfaction. In conclusion, my experience with edestinos.com.br has been nothing short of exceptional. I wholeheartedly recommend their services to anyone seeking a reliable and efficient travel booking platform. Thank you, edestinos.com.br, for restoring my faith in online travel agencies.
J Julia
2439 days ago

Web page not in English

My assessment for edestinos.com.br Web page not in English. I can not ebook a flight if I am unable to learn the situations.
L Leonardo Lins
2852 days ago

Unexpected Gem: Unveiling The Magic of Edestinos.com.br

Embarking on my travel planning journey, I stumbled upon edestinos.com.br, a digital oasis promising affordable adventures. Skepticism lingered, but from the first click, doubt transformed into awe. The website's sleek interface and intuitive design navigated me seamlessly through a labyrinth of destinations and deals, each unveiling a world of possibilities. Venturing deeper, I unearthed a treasure trove of exclusive offers and discounted packages, each beckoning with the promise of unforgettable experiences without breaking the bank. As I tailored my itinerary with precision, the real magic unfolded – transparency. No hidden costs, no last-minute surprises. Just pure, unadulterated honesty that resonated with a weary traveler's soul. Every interaction exuded professionalism, from effortless booking processes to timely confirmations. The customer service team stood as guardians of my journey, their unwavering support a beacon of trust in a sea of uncertainty. Edestinos.com.br isn't just a website; it's a gateway to dreams realized and memories made. With each trip planned, I eagerly anticipate the next, knowing that behind the digital facade lies a world of adventure waiting to be explored. Thank you, edestinos.com.br, for being more than a website – for being the catalyst of my wanderlust.

Introduction

Edestinos.com.br is a leading online travel agency that allows users to plan and book their trips conveniently. With a wide range of travel services, competitive prices, and an easy-to-use website, edestinos.com.br aims to provide customers with a seamless travel planning experience. In this review, we will evaluate various aspects of edestinos.com.br, including the pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide range of travel services available
  • Competitive prices
  • Easy-to-use website
  • Diverse payment options
  • Regular promotions and discounts
  • Cons:
  • Customer service can be improved
  • Limited selection of some products
  • Shipping costs can be high in some cases

User Experience

Edestinos.com.br offers a user-friendly interface that allows customers to easily navigate through the website. The search function is efficient and helps users find their desired travel services quickly. The booking process is straightforward, and customers can easily compare prices and select the best option for their needs. However, some users have reported issues with the customer service, which can result in a negative user experience.

Pricing and Value for Money

Edestinos.com.br offers competitive prices for various travel services, including flights, hotels, car rentals, and travel packages. Customers can find great deals and discounts, making it a cost-effective option for travel planning. The value for money largely depends on the specific product or service chosen, but overall, edestinos.com.br provides good pricing options.

Customer Service

While edestinos.com.br strives to offer quality customer service, some users have reported unsatisfactory experiences. Issues such as delayed responses, difficulty in reaching customer support, and lack of personalized assistance have been highlighted. Improved customer service could significantly enhance the overall experience for customers.

Product Quality and Selection

Edestinos.com.br offers a wide selection of travel services, including flights, hotels, car rentals, and vacation packages. However, the availability of specific products may be limited in some cases, which might create a challenge for customers seeking specific options. Additionally, the quality of products may vary based on the respective service providers.

Website Usability

The website of edestinos.com.br is well-designed and easily navigable. The search and booking functions are intuitive and straightforward, allowing users to find and reserve travel services efficiently. The website also provides useful information and clear descriptions of the available products, enhancing the overall usability.

Returns and Exchanges

Returns and exchanges for travel services booked through edestinos.com.br might vary based on the respective service providers and their policies. It is advisable for customers to carefully review the terms and conditions of their reservations to understand the options available for refunds or changes.

Promotions and Discounts

Edestinos.com.br regularly offers promotions and discounts on various travel services. Customers can take advantage of these deals to save money on their bookings. The website prominently displays current offers, making it easy for users to find and utilize these promotions.

Reputation

Edestinos.com.br has established a reputable position in the online travel agency industry. With a significant customer base and positive feedback from many users, the company has garnered trust and recognition. However, there have been some negative reviews and complaints regarding customer service, which might impact its overall reputation.

Payment Options

Edestinos.com.br provides customers with a diverse range of payment options. Users can choose to pay for their bookings using debit cards, credit cards, bank transfers, or other online payment methods. This flexibility makes it convenient for customers to complete their transactions based on their preferences.

Loyalty Programs

Currently, edestinos.com.br does not offer a dedicated loyalty program for its customers. This could be an area for improvement, as loyalty programs often contribute to increased customer satisfaction and repeat business.

Customer Reviews

Customer reviews play a crucial role in evaluating the reliability and quality of a travel agency. Feedback from customers who have used edestinos.com.br indicates a mixed sentiment. While many customers are satisfied with their experiences, there are some complaints regarding customer service and product availability, as mentioned earlier.

Community Involvement

Edestinos.com.br actively engages with its users through social media platforms, providing travel tips, updates, and responding to customer inquiries. This community engagement helps establish a sense of connection with customers and fosters a supportive online travel community.

Shipping and Costs

As an online travel agency, edestinos.com.br does not involve physical shipping of products. However, customers should be aware of additional costs associated with booking and cancellation fees, as well as any charges specific to the chosen travel services. It is recommended to carefully review the terms and conditions to understand the full costs involved. In conclusion, edestinos.com.br offers a wide range of travel services at competitive prices. While the website provides a user-friendly interface and diverse payment options, customer service can be improved to address issues faced by some users. The product selection is comprehensive, although availability might be limited for specific options. The reputation of edestinos.com.br is generally positive, but negative reviews regarding customer service impact its overall standing. The website is easy to use and features regular promotions and discounts. Overall, edestinos.com.br is a reliable online travel agency that has room for improvement in certain areas to elevate the customer experience.