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Edible Arrangements is a popular online store that specializes in creating fruit-based arrangements that make for visually appealing and tasty gifts. The company has been in operation since 1999 and has gained a reputation for providing high-quality products across the US and internationally. In this review, we will consider various aspects of Edible Arrangements including the pros and cons, the user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
Pros:
- Edible Arrangements produces visually appealing and tasty fruit bouquets that are suitable as gifts for various occasions.
- The company offers a wide selection of products that cater to different preferences and budgets.
- Customers can order customized fruit arrangements to suit their specific needs and preferences.
- The website is user-friendly and easy to navigate.
- The products are of high quality and are made with fresh, seasonal fruits.
- The company offers same-day delivery for orders placed before 3 PM in the recipient's time zone.
- Edible Arrangements offers a satisfaction guarantee on its products.
Cons:
- Edible Arrangements products are relatively expensive compared to other gift options.
- Some customers may have allergies to fruits used in the arrangements.
- Delivery charges can be high depending on the recipient's location.
User Experience
Edible Arrangements offers a user-friendly website that is easy to navigate. The website features a search bar that enables customers to search for specific products. The products are organized into categories based on occasion, fruit type, and price range, making it easy for customers to find what they are looking for.
Customers can customize their orders by adding personalized messages or selecting specific fruits to include in the arrangements. The website also features a blog that provides information on fruit-based cooking and healthy eating. Customers can sign up to receive email updates on promotions and discounts.
Overall, the user experience is smooth and efficient.
Pricing and Value for Money
Edible Arrangements products are relatively expensive compared to other gift options. The prices range from $29 to $400, depending on the size and customization of the fruit arrangement. However, the company offers value for money as its products are of high quality and made with fresh, seasonal fruits. Customers can also take advantage of promotions and discounts to save money.
Alternatives
There are several alternatives to Edible Arrangements, including other fruit bouquet companies such as Fruit Bouquets and FruitFlowers. Other gift options include flowers, chocolates, and gift baskets.
Customer Service
Edible Arrangements offers excellent customer service. Customers can reach the company through phone, email, or live chat. The company has a satisfaction guarantee on its products, which means that it will replace or refund any product that does not meet the customer's expectations.
Product Quality and Selection
Edible Arrangements products are of high quality and made with fresh, seasonal fruits. The company offers a wide selection of products that cater to different preferences and budgets. Customers can also customize their orders to suit their specific needs and preferences.
Website Usability
The Edible Arrangements website is user-friendly and easy to navigate. The website features a search bar that enables customers to search for specific products. The products are organized into categories based on occasion, fruit type, and price range, making it easy for customers to find what they are looking for. The website is also optimized for mobile devices, enabling customers to order fruit arrangements on the go.
Returns and Exchanges
Edible Arrangements has a satisfaction guarantee on its products. Customers can return or exchange any product that does not meet their expectations. The company will replace or refund the product.
Promotions and Discounts
Edible Arrangements offers various promotions and discounts to its customers. Customers can sign up for email updates to receive information on these promotions and discounts.
Reputation
Edible Arrangements has gained a reputation for providing high-quality products across the US and internationally. The company has been in operation since 1999 and has received positive reviews from customers.
Payment Options
Edible Arrangements accepts various payment options, including credit cards and PayPal.
Loyalty Programs
Edible Arrangements does not offer a loyalty program.
Customer Reviews
Edible Arrangements has received positive reviews from customers. Customers have praised the company for its high-quality products and excellent customer service.
Community Involvement
Edible Arrangements is involved in various community initiatives such as donating to local charities and supporting local events.
Shipping and Costs
Edible Arrangements offers same-day delivery for orders placed before 3 PM in the recipient's time zone. Delivery charges can be high depending on the recipient's location. Customers can also opt for in-store pickup if they prefer.
Review Description: An order was placed. I had a clarification I wanted to make to the order. I called the store 4 times. All times it sent me to voicemail. I left 3 voicemails and never heard from the store. In fact, when I called the second time, 15 minutes after the first call, it said that the store was "closed". I would never use this organization again.
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Reviewer Name: Vic
Review Submission Date: 2022-11-23
Review Title: "Cheer Me Up Bouquet" Not as Depicted on Website
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Review Description: Ordered the large "Cheer Me Up Bouquet" from the Winnipeg, Manitoba shop. The edible bouquet was attractive and delicious. It was delivered as requested, but the size was very small, nothing like the company's website photo. A rip-off. Buyer beware.
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Reviewer Name: Hubbard
Review Submission Date: 2022-11-04
Review Title: order never delivered
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Review Description: Ordered an arrangement for my Mom's birthday. Never was delivered. Call customer service several times with no results. I called the store in FL myself with never getting them to answer the phone. Past her birthday I wanted the order cancelled. I can't believe this but I call to cancel they said they would enter a claim and if I didn't hear back from the store in 24 hours to call back and they would cancel my order. I'm not sure if I'm ever going to get a refund. Black ball Edible Arrangements!!!!
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Reviewer Name: EA Sailor
Review Submission Date: 2022-09-17
Review Title: No coffee beans?
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Review Description: Was hoping to send coffee and cream strawberries. Ordered yesterday but found out today that they had no coffee? Clearly a management issue. If it’s a popular order then keep your supplies coming. No offer to try another store. Staff was overwhelmed. Thanks. I’ll go elsewhere. You are unreliable and poor customer service.
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Reviewer Name: Dee
Review Submission Date: 2022-09-16
Review Title: Zero Stars??
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Review Description: If I was able to leave a zero I would have. The worst company I have ever dealt with. I ordered a bouquet of flowers and some cakes and chocolate for my mom for Labor Day. It was to be delivered on Saturday September 3. My mom to this date has received nothing. I paid 140.00 dollars for this order. I have emailed the company twice and have not gotten a response. Never again will I use this company and neither should you. I DO NOT recommend this company to anyone. The worst!!
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Reviewer Name: Pam Daulton
Review Submission Date: 2022-09-13
Review Title: Poor customer service
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Review Description: Placed order which arrived without all items delivered and the chocolate strawberries and cookies were all tossed around inside the box. Emailed twice regarding not receiving all product but no reply. My guess is most people don't ask their gift recipients exactly what they received and they get away with this a lot!
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Reviewer Name: customer
Review Submission Date: 2022-08-09
Review Title: Terrible!
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Review Description: Terrible. I received a fruit bouquet, flower bouquet and Godiva Chocolates as a gift. Fruit was past its prime, flowers were wilted, chocolates were OK. I called to complain. They sent new flowers, no fruit and the bouquet of roses with Alstroemeria was in worse condition than the first bouquet. I'll never, ever order from them! I stopped short of letting the giver know; she would feel awful.
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Reviewer Name: Franko Robinson
Review Submission Date: 2022-08-04
Review Title: I paid $119 don't waist your money
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Review Description: I paid $119. For the worst service. They lie and say the business was closed.
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Reviewer Name: Karin Lieber
Review Submission Date: 2022-07-25
Review Title: Can't get either my order or a refund
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Review Description: On hold right now with Edible Arrangements. This is my 3rd phone call attempting to get a refund for my order which was never delivered. This is a very painful process and not at all customer friendly. I do not recommend Edible Arrangements. There are so many other options for fruit gifts, etc.
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Reviewer Name: lajaunesse johnson
Review Submission Date: 2022-07-07
Review Title: My edible fruit was of poor quality
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Review Description: My edible fruit was of poor quality. I called immediately to let them know and sent pictures to the supervisor at millennia blvd. Ste 101 Orlando Florida 32839. A couple of strawberries were spoiled, the watermelon and pineapple was not sweet, She never responded to my emails and didn’t return my calls.