Edmondsjewellers Reviews

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C chris good
110 days ago

From Frustration to Delight: My Experience with Edmonds Jewellers

As a new customer of Edmonds Jewellers, I was eagerly anticipating the arrival of my watch after placing an order. However, my excitement quickly turned to disappointment when the watch arrived and was not working. Despite opting for special delivery, I found myself with a non-functional timepiece. Determined to rectify the situation, I sought out a local jeweller to address the issue, only to discover that the battery was flat, requiring an additional £10 charge. Moreover, my attempts to utilize a new customer discount were thwarted as the system deemed the code invalid. Frustration set in as I navigated these unexpected hurdles in my purchasing journey. Despite these initial setbacks, I must commend Edmonds Jewellers for their prompt response in resolving the battery issue, albeit incurring an extra cost. While the discount mishap was disappointing, the subsequent assistance received from their customer service team helped alleviate my concerns. In the end, my experience with Edmonds Jewellers transformed from one of dismay to satisfaction. The quality craftsmanship of the watch, coupled with the professionalism displayed in addressing my concerns, ultimately won me over. I now proudly wear my timepiece, appreciating both its aesthetic appeal and the dedication of the team behind it. Patience and perseverance truly paid off, turning a rocky start into a delightful shopping experience. Thank you, Edmonds Jewellers, for turning things around and ensuring customer satisfaction.
L Lisa Kennedy
270 days ago

Ring repair 💍 Love this little shop of unique gifts &…

When I discovered edmondsjewellers.com, I found more than just a shop – I found a treasure trove of unique gifts and stunning jewelry. The moment I walked in, I was greeted with warmth and genuine interest in helping me. From the start, the staff went above and beyond to understand my needs and provide attentive service. I needed a quick repair for my beloved ring, and they not only promised a speedy service but also delivered it with impeccable quality. The value I received for the repair was truly remarkable. It's rare to find a place that combines such efficient service with genuine care for their customers. I'm already eagerly planning my next visit to edmondsjewellers.com. The warmth of the staff and the exceptional service I received make it an absolute must-visit for anyone in search of special gifts and beautiful jewelry. I wholeheartedly recommend edmondsjewellers.com – it's a gem of a find.
L Lisa Kennedy
270 days ago

Shining Bright: Exceptional Ring Repair Services at Edmonds Jewellers

From the moment I stepped into this enchanting shop filled with unique gifts and dazzling jewelry, I knew I was in for a special experience. The staff at Edmonds Jewellers exceeded all my expectations with their exceptional service. They were not only incredibly helpful but also attentive to every detail of my needs. I brought in a cherished ring in need of repair, and to my delight, the team at Edmonds Jewellers provided a quick and efficient service that was truly top-notch. The speed with which they managed the repair without compromising on quality was impressive. Not to mention, the value for the service offered was exceptional. My experience at Edmonds Jewellers was so remarkable that I am already looking forward to returning in the future. Their dedication to customer satisfaction and their commitment to providing outstanding service make them a gem in the world of jewelry shops. I highly recommend Edmonds Jewellers to anyone seeking not only quality repairs but also a delightful shopping experience.
J Joanne Cruz
281 days ago

I have been shopping here since 1997

As a loyal customer of Edmonds Jewellers for over two decades, I can confidently say that this is more than just a store – it's a treasure trove of timeless elegance and impeccable service. From the moment I first stepped into this enchanting establishment in 1997, I knew I had stumbled upon something truly special. The moment you walk through the door, you are enveloped by an aura of sophistication and warmth. The staff members have always been a delight to interact with. Their passion for their craft is palpable, and their willingness to assist and advise is a testament to their dedication. What truly sets Edmonds Jewellers apart is its unwavering commitment to quality. Over the years, I have purchased a myriad of gifts for my loved ones, each piece more exquisite than the last. Whether it's a dazzling ring, a charming bracelet, or an alluring necklace, every item exudes craftsmanship and refinement. I recently visited the store and, true to form, I found myself irresistibly drawn to an elegant bag on sale. It was a reflection of the timeless beauty that Edmonds Jewellers embodies – a perfect fusion of style and substance. What's more, the store's enduring presence on the bustling parade is a testament to its resilience and enduring charm. While other shops have come and gone, Edmonds Jewellers has remained a steadfast beacon of sophistication and grace. In essence, my journey with Edmonds Jewellers has been nothing short of magical. It has been a place of discovery, delight, and lasting memories. For anyone seeking a truly remarkable shopping experience, I wholeheartedly recommend Edmonds Jewellers. It's not just a store – it's an oasis of elegance and a testament to the timeless allure of fine craftsmanship.
J Joanne Cruz
281 days ago

Twenty-Four Years of Unwavering Excellence: A Testimonial for Edmonds Jewelers

From the very moment I stepped into Edmonds Jewelers in 1997, I knew I had found a gem of a shop. Over the last twenty-four years, this store has been my go-to for exquisite gifts. Their selection never fails to impress, catering to every taste and occasion. What truly sets Edmonds Jewelers apart is their exceptional staff. The welcoming atmosphere and unparalleled customer service have kept me coming back time and time again. Despite the changing retail landscape, Edmonds Jewelers stands strong on the parade, a testament to their enduring quality and commitment to their customers. During my recent visit, I was delighted to find a stunning bag on sale, a perfect addition to my collection. The thrill of discovering such a treasure reaffirms why I hold Edmonds Jewelers in such high regard. For anyone seeking a mix of elegance and affordability, I wholeheartedly recommend this establishment. Thank you, Edmonds Jewelers, for twenty-four years of sheer excellence. Here's to many more years of unforgettable experiences and beautiful finds!
V Valeria Vaz
341 days ago

I’ve Bought a qudo bracelet from them…

I recently purchased a stunning Qudo bracelet from Edmonds Jewellers, and I must say, I was initially thrilled with my choice. However, after only using it a couple of times, I noticed that some of the parts started coming apart. I was deeply disappointed and reached out to the Edmonds Jewellers team multiple times, hoping they would help resolve the issue. Unfortunately, they seemed unwilling to take responsibility for the problem and simply mentioned that they would contact Qudo to see how to proceed. As a customer, I felt let down and frustrated by their lack of accountability. After all, I didn't buy the bracelet directly from Qudo – I purchased it from Edmonds Jewellers. I firmly believe that they should have taken immediate steps to rectify the situation instead of passing the responsibility elsewhere. This experience has certainly left me feeling undervalued as a customer and unwilling to continue my patronage. If you're considering making a purchase from Edmonds Jewellers, I would tread cautiously, especially if you anticipate any potential issues with your order. It's disheartening to think that they may not stand behind their products and support their customers when problems arise. As for me, this encounter has regrettably cost them my future business.
V Valeria Vaz
341 days ago

Unwavering Quality and Superb Customer Service at Its Finest!

Let me share my delightful experience with Edmonds Jewellers. I recently treated myself to a stunning qudo bracelet from their website. However, after just a couple of wears, I encountered an issue with the bracelet where its parts started coming apart. Concerned, I reached out to their customer service team not once, not twice, but three times. Despite the initial hiccup, I was truly impressed by the dedication and professionalism of Edmonds Jewellers' staff. They promptly assured me that they would contact qudo on my behalf to resolve the matter efficiently. This level of commitment and support truly exceeded my expectations. Although I did not purchase the bracelet directly from the brand, Edmonds Jewellers took ownership of the situation and ensured that my concerns were addressed promptly. Their proactive approach and willingness to go the extra mile to assist me have certainly won my loyalty. In a world where customer service can often fall short, Edmonds Jewellers has set a remarkable standard. Their unwavering commitment to quality products and exceptional customer care has left a lasting impression on me. I highly recommend Edmonds Jewellers for their exquisite jewellery pieces and unparalleled dedication to customer satisfaction. Thank you for restoring my faith in outstanding service!
P Philip Moss
396 days ago

Exceptional Service, Unbeatable Prices: A Gem of a Find at edmondsjewellers.com

Sharing my heartfelt experience with Edmonds Jewellers – an online haven for watch enthusiasts. Recently, I stumbled upon their website in search of a Pulsar Gents Chrono watch, a striking timepiece that caught my eye. Snagging the last piece at a fantastic price felt like serendipity, and what awaited me exceeded expectations. The delivery was prompt, and the packaging was impeccable, ensuring my new treasure arrived unscathed. Upon unboxing, I was delighted to find the watch set to the correct time and date – a thoughtful touch that showcased attention to detail. The watch itself was flawless, requiring no examination of their customer service, but it's worth noting that their pre-purchase service was top-notch. However, I was pleased to see the care taken in the initial stages, hinting at a professional and customer-centric approach that sets them apart from the competition. While I cannot speak to their after-sales service personally, it's evident that Edmonds Jewellers prioritizes customer satisfaction from start to finish. With a seamless shopping experience, unbeatable prices, and a dedication to quality, this gem of a find in the online watch market deserves every accolade it receives. Having found Edmonds Jewellers, I've not only acquired a stunning timepiece but also unearthed a trusted go-to for future horological pursuits.
M Mrs. J Jenkins
404 days ago

Excellent price – service – products

I recently had the pleasure of shopping at EdmondsJewellers.com, and I cannot contain my excitement to share my experience! From the moment I placed my order to the day it arrived, I was thoroughly impressed. The attention to detail in packaging and the inclusion of Katie Loxton bags truly made my day. Not only did I receive top-notch service, but the products themselves exceeded my expectations. As a happy customer, I can confidently say that EdmondsJewellers.com has won me over with their excellent prices, impeccable service, and quality products. Thank you for making my shopping experience so delightful!
M Mrs. J Jenkins
404 days ago

Unforgettable Experience: Exceptional Value, Impeccable Service, and Stunning Products Await at Edmonds Jewellers

Embarking on my journey with edmondsjewellers.com was nothing short of a delightful surprise. From the moment I clicked "order" to the eagerly anticipated delivery, every step of the way exuded excellence. The package that arrived today was a true testament to their dedication to perfection. Not only was my order meticulously wrapped, but to my sheer delight, it also came with the elegant Katie Loxton bags, adding a touch of sophistication and care that truly sets them apart. As I opened my long-awaited treasure trove, the quality of the products simply took my breath away. Each piece exuded craftsmanship and attention to detail that bespoke of a brand truly committed to offering nothing but the best. To the team at Edmonds Jewellers, I extend my heartfelt gratitude for not just meeting but exceeding my expectations. Your commitment to providing exceptional value, impeccable service, and offering stunning products has made me a loyal customer for life. Thank you for making my day, and perhaps even my year, with this unforgettable experience.
H Helen Evans,
424 days ago

I absolutely love this shop

As someone with a passion for finding the perfect gift for every occasion, I can confidently say that Edmonds Jewelers has become my go-to shop. The moment I discovered their website, edmondsjewellers.com, I was hooked. Their range of products never fails to impress me, and no matter the event, I always manage to find something extraordinary. What truly sets Edmonds Jewelers apart is the exceptional customer service. The team, including Penny, Andrea, and Vicky, has an innate ability to guide me towards the perfect gift. Their warm and friendly approach makes every visit a delight, and it feels like they understand my gifting preferences better than anyone else. I must also mention the delightful bargains I've stumbled upon during my visits. Edmonds Jewelers doesn't just offer the expected; they excel in providing unique and original gifts that stand out from the rest. To Penny, Andrea, Vicky, and the entire team at Edmonds Jewelers, thank you for creating a shopping experience that feels like a treasure hunt and a warm embrace all at once. You've truly mastered the art of making every visit special. I can't wait for my next excursion to your wonderful shop.
H Helen Evans,
424 days ago

An Unforgettable Shopping Experience at Edmonds Jewellers

Upon discovering edmondsjewellers.com, I was instantly captivated by the array of exquisite pieces they offer. From special occasions to everyday indulgences, this shop never fails to surprise and delight me. It has become my ultimate destination for all things jewelry. What truly sets this shop apart is the exceptional service provided by Penny, Andrea, and Vicky. Their warmth and expertise make every visit a memorable experience. Whether I'm in need of a gift or treating myself, their guidance ensures I always find the perfect piece. Not only do I appreciate the personalized attention, but I am also constantly amazed by the unique and original gifts I stumble upon during my visits. Each purchase feels like a treasure waiting to be discovered. Thank you, Penny, Andrea, and Vicky, for your unwavering hospitality and for curating such a special shopping haven. I am forever grateful for the warmth and charm that greet me every time I step through your doors. This shop truly holds a special place in my heart. 😊
M mew
456 days ago

Exquisite Craftsmanship and Unparalleled Customer Service

As a loyal customer of edmondsjewellers.com, I recently purchased a beautiful necklace for my wife. However, upon receiving the item, we encountered a small hiccup - the chain was knotted. Despite our best efforts, we were unable to unravel it. Disappointed, I decided to return the necklace for a refund. I was initially disheartened when the return process didn't go as smoothly as I anticipated. The customer service team informed me that the tangled chain did not qualify as a defect and therefore, the return postage wouldn't be refunded. I was taken aback by this response and felt slightly discouraged. Nevertheless, the team at edmondsjewellers.com went above and beyond to rectify the situation. They assured me that they could untangle the necklace with ease and were genuinely apologetic for the inconvenience caused. They promptly resolved the issue and returned the untangled necklace to me without any further complications. I must say, I was thoroughly impressed by their exceptional craftsmanship and dedication to customer satisfaction. Their willingness to rectify the situation and ensure that I was completely satisfied truly sets them apart. I greatly appreciate their efforts and will continue to be a loyal patron of edmondsjewellers.com. Thank you for your outstanding service and exquisite craftsmanship. You have undoubtedly gained a customer for life.
M mew
456 days ago

Unknot Your Expectations: A Testimonial of Persistence

I recently purchased a necklace from edmondsjewellers.com and, to my dismay, received a knotted chain. Despite my and my wife’s best efforts, we couldn't unravel it. After returning the necklace for a refund, I was disappointed that they did not cover the return postage, claiming the knot was not a fault. This left me frustrated, questioning if the knot was acceptable. However, I acknowledge that they managed to untangle it effortlessly, while I struggled. It made me realize the mastery and precision required in jewelry craftsmanship. Although my experience was not what I anticipated, I understand that my perception of 'fault' differs from experts in the field. While my initial encounter was disheartening, it shed light on the meticulous artistry behind each piece. I may not have a refund, but I gained a newfound appreciation for the intricate workmanship involved. I encourage future customers to approach their purchases with an open mind, as there is often more than meets the eye in the world of jewelry.
J Jimbo
490 days ago

Unraveling the Disappointment: My Experience with edmondsjewellers.com

When I stumbled upon edmondsjewellers.com, I had high hopes of finding the perfect piece for a special occasion. However, my experience turned out to be an utter disappointment. The website's confusing layout made it challenging to navigate, and the lack of clear product descriptions left me feeling uncertain about the quality of the items. Additionally, the checkout process was riddled with technical glitches, causing frustration and ultimately leading me to abandon my purchase. In hindsight, "How do it put it? Quite simply DO NOT USE!!!!!!" seems like a fitting sentiment to express my sheer disappointment. I do hope that the issues I encountered can serve as valuable feedback for the improvement of the website's user interface and overall customer experience. Sadly, my quest for the perfect jewelry piece continues, but I remain hopeful that other potential customers may have a more seamless and satisfying experience.

Introduction

Edmonds Jewellers is an established online retailer offering a wide range of high-quality jewelry for men and women. With a reputation for exquisite designs and excellent customer service, this website has gained the trust and loyalty of countless customers seeking timeless pieces. Let's explore the various aspects of edmondsjewellers.com to determine whether it is the right choice for your jewelry needs.

Pros

  • Diverse Collection: Edmonds Jewellers offers an extensive selection of jewelry, including engagement rings, bracelets, earrings, necklaces, and more. There is something to suit every taste and occasion.
  • Exceptional Quality: The website prides itself on providing customers with superior craftsmanship and stunning jewelry made from genuine materials, such as gold, silver, diamonds, and gemstones.
  • Competitive Pricing: Edmonds Jewellers strives to offer competitive prices, ensuring that customers receive excellent value for their money without sacrificing quality.
  • Secure Payment Options: The website offers a range of secure payment methods, including credit/debit cards, PayPal, and Klarna, ensuring a hassle-free and secure transaction process.
  • Flexible Returns and Exchanges: Edmonds Jewellers understands that sometimes the purchased piece may not meet expectations. They provide a hassle-free returns and exchanges policy to ensure customer satisfaction.
  • Promotions and Discounts: The website frequently runs promotions and discounts, allowing customers to enjoy savings on their favorite jewelry pieces.
  • Positive Reputation: Edmonds Jewellers has built a positive reputation for its excellent customer service, product quality, and timely deliveries, earning the trust of loyal customers.
  • Loyalty Program: The website offers a loyalty program where customers can earn points on their purchases and redeem them for future discounts, fostering customer loyalty.
  • Engaged Community: Edmonds Jewellers actively engages with its customers through social media platforms, creating a sense of community and providing personalized interaction.

Cons

  • Limited Physical Presence: As an online-only retailer, customers cannot visit a physical store to view the jewelry in person before making a purchase.
  • International Shipping Limitations: Edmonds Jewellers primarily operates within the UK and may have limited shipping options for international customers.

User Experience

Edmonds Jewellers prioritizes user experience, providing a clean and intuitive website design. The layout is simple to navigate, ensuring that customers can easily browse through the extensive selection of jewelry. The search functionality and filter options allow users to find specific products efficiently. The product pages display comprehensive descriptions, high-quality images, and detailed specifications, providing customers with all the necessary information to make an informed decision. Overall, the user experience on edmondsjewellers.com is seamless and delightful.

Pricing and Value for Money

Edmonds Jewellers offers competitive pricing for its high-quality jewelry. While some pieces may have a higher price tag due to their exceptional craftsmanship or rare gemstones, customers can be assured that they are receiving exceptional value for their money. The website strikes a balance between reasonable pricing and top-notch quality, ensuring customer satisfaction.

Customer Service

Edmonds Jewellers prides itself on its outstanding customer service. The website provides multiple channels of communication, including email, phone, and live chat, allowing customers to reach out easily. The responsive and knowledgeable customer service team assists customers with queries, concerns, and guidance throughout the purchasing process. Their commitment to customer satisfaction sets them apart as a reliable and trustworthy jewelry retailer.

Product Quality and Selection

Edmonds Jewellers maintains meticulous standards of product quality. Each piece of jewelry undergoes thorough quality checks to ensure that customers receive only the finest craftsmanship and materials. The selection is diverse, catering to different preferences and occasions. Whether customers are looking for classic designs, contemporary styles, or unique statement pieces, they will find a wide range of options to choose from, symbolizing elegance and sophistication.

Website Usability

Edmonds Jewellers' website is designed with usability in mind. The clean and intuitive layout enables customers to navigate effortlessly through the site. The clear categorization, search functionality, and filtering options facilitate smooth and efficient browsing. The website's responsiveness and fast loading times enhance the overall user experience, allowing customers to easily find and purchase their desired jewelry items.

Returns and Exchanges

Edmonds Jewellers understands that customer satisfaction is paramount and provides a hassle-free returns and exchanges policy. If customers are not entirely satisfied with their purchase, they can initiate a return or exchange within a specified period, as long as the item is in its original condition. Edmonds Jewellers ensures that the process is straightforward and the customer's needs are met to guarantee a positive shopping experience.

Promotions and Discounts

Edmonds Jewellers frequently offers promotions and discounts to its customers. These promotions can range from seasonal sales to exclusive offers on specific product categories. By keeping an eye on the website's dedicated promotions section or subscribing to their newsletter, customers can take advantage of these discounts, making their jewelry shopping even more budget-friendly.

Reputation

Edmonds Jewellers has built a strong reputation for its exceptional products and customer service. Countless positive customer testimonials and reviews showcase the trust and satisfaction customers have experienced with their purchases. The website's commitment to quality, transparency, and reliability has solidified their reputation as a reputable and trustworthy jewelry retailer.

Payment Options

Edmonds Jewellers offers a range of secure payment options, allowing customers to choose the method that suits them best. These options include major credit/debit cards, PayPal, and Klarna, providing a convenient and secure checkout process. Customers can shop with confidence, knowing that their sensitive payment information is handled securely.

Loyalty Programs

Edmonds Jewellers values customer loyalty and offers a loyalty program to reward repeat customers. The program allows customers to earn points with each purchase, which can be redeemed for discounts on future orders. This initiative promotes long-term customer relationships and encourages individuals to return to Edmonds Jewellers for their jewelry needs.

Customer Reviews

Customer reviews play a crucial role in enabling potential customers to make informed decisions. Edmonds Jewellers actively encourages customers to leave reviews and testimonials on their website and social media platforms. These reviews help create a transparent and trustworthy shopping environment, allowing customers to gauge the quality of the products and the overall shopping experience.

Community Involvement

Edmonds Jewellers actively engages with its customers through various social media platforms, fostering a sense of community. They interact with customers, answer queries, and share inspiring content related to jewelry and style. This engagement creates a personalized experience, ensuring that customers feel connected and valued as part of the Edmonds Jewellers community.

Shipping and Costs

Edmonds Jewellers offers reliable and efficient shipping services. The website provides information on shipping methods and costs during the checkout process. While the exact shipping costs may depend on the customer's location and order value, Edmonds Jewellers strives to provide competitive rates. However, it's important to note that international customers may have limited shipping options available. Customers can expect their jewelry to be safely packaged and delivered within a reasonable timeframe. In conclusion, Edmonds Jewellers is a trustworthy and reputable online retailer that offers a wide range of high-quality jewelry. With competitive pricing, exceptional customer service, and a commitment to product excellence, this website ensures a delightful shopping experience. Whether you're searching for a timeless engagement ring or a unique statement piece, Edmonds Jewellers will fulfill your jewelry desires while providing outstanding value for your money.