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Ildiko Kiss
Exceptional Coffee, But Service Needs Improvement
As an avid coffee lover, I was excited to visit eduscho.at in Mariahilfer Straße 81 Wien. The aroma of freshly ground coffee beans and the sight of unique blends instantly drew me in. However, my enthusiasm was dampened by the impolite service I received from two of the employees. As a customer, I believe that a warm and welcoming atmosphere is just as important as the quality of the products. Unfortunately, the lack of a minimum supporting attitude left me feeling disheartened. Despite the remarkable coffee offerings, the service overshadowed the overall experience. I sincerely hope that the management considers implementing refresher trainings for their staff to enhance customer interactions. I believe that with improved customer management, eduscho.at could truly elevate its brand and provide a more fulfilling experience for its patrons. I would love to see the establishment thrive and embody the exceptional quality they are known for. I
Ildiko Kiss
Transformed Customer Experience at Mariahilfer Straße
As a loyal shopper at eduscho.at in Mariahilfer Straße 81, Wien, I recently encountered a hiccup in the form of impolite service. However, following my honest feedback, I am delighted to share that the situation has dramatically improved. The team promptly addressed my concerns and implemented refresher trainings on customer management. I am incredibly impressed with the positive attitude and attentiveness displayed by the entire staff during my subsequent visits. It is evident that the brand is committed to excellence, and the employees now exude a high level of professionalism. I deeply appreciate the swift action taken to enhance the customer experience. Kudos to the team for their dedication and willingness to listen, transforming what was initially a disappointing encounter into a positive and memorable shopping experience. Thank you for valuing customer feedback and striving for continuous improvement.
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Introduction
Eduscho.at is an Austrian online retailer that specializes in coffee and related products. With a rich history of over 100 years, Eduscho has established itself as a trusted brand in the coffee industry. Their website offers a wide range of coffee blends, machines, accessories, and other gourmet products that cater to the preferences of various coffee enthusiasts.Pros and Cons
Pros:- Extensive selection of coffee blends and products
- Competitive pricing
- User-friendly website with easy navigation
- Responsive customer service
- High-quality products
- Frequent promotions and discounts
- Limited international shipping options
- No physical store locations in certain regions