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5% users rated Poor
3% users rated Average
3% users rated Very Good
5% users rated Excellent
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Faisel Hamid
Transformative Experience with EgyptAir Despite Turbulent Ground Operations in Cairo
An honest review of my recent transit experience with EgyptAir left me torn between awe-inspiring skies and grounding frustrations on the runways of Cairo. While the flight itself soared smoothly, the turbulence awaited on the ground, courtesy of the disenchanted ground staff. As a transit passenger, I found myself caught in the crossfire of rudeness and obnoxious behavior from the security personnel. Their demeanor, laced with contempt and condescension, left a sour taste in what should've been a seamless journey. With a single scanner at their disposal, the chaotic scenes unfolded as passengers were subjected to discomfort and unnecessary searches, even tearing babies away from their parents - a sight that shook me to the core. The disorganization permeated every aspect of the ground operations, painting a picture of utter shambles. Despite the flight itself meeting the mark, the unpleasant encounters on the ground overshadowed the skies above. In sharing this review, I hope for a pivotal shift in the attitude and approach of the ground staff at Cairo's airport. My experience serves as a reminder of the transformative power of genuine kindness and professionalism, elements that can elevate even the most turbulent journey into a smooth flight towards brighter horizons. EgyptAir, may your wings of service extend beyond the air and ground to create a harmonious travel experience for all. J
josip mak
Redefining Trust: My Journey with EgyptAir.com
Embarking on my flight booking experience with EgyptAir.com initially left a bitter taste, as echoes of skepticism clouded my mind. The word "scam" danced on the periphery of my thoughts, a cautionary tale I couldn't extinguish. However, as I delved deeper into the realms of their services, my misconceptions shattered like fragile glass. From the moment I navigated their user-friendly website, a sense of reassurance enveloped me. The seamless booking process unfolded effortlessly, offering a myriad of options tailored to my preferences. Transparency became their ethos, with no hidden costs lurking in the shadows – a stark departure from the deceit I had anticipated. As I boarded my EgyptAir flight, trepidation lingered, a ghost of doubts long forgotten. Yet, from the friendly smiles of the cabin crew to the impeccable service that transcended mere expectation, my skepticism melted away like snowflakes under the sun. The flight, a symphony of comfort and efficiency, soared through the skies, each passing moment affirming my newfound trust. Reflecting on my journey with EgyptAir.com, I stand not as a victim of deceit but as a testament to their unwavering commitment to excellence. The narrative of "scam" obliterated, replaced by a narrative of trust reborn. EgyptAir.com, a beacon of reliability and integrity, has not only exceeded my expectations but has redefined the essence of trustworthy aviation services. L
Liam Murray
Unforgettable Trip with Egypt Air: An Eye-Opening Experience
Embarking on a journey with Egypt Air, I anticipated a seamless travel experience. However, what followed was a series of unfortunate events that left a lasting impact on me. From the initial check-in process to the final delivery of my delayed baggage, the inefficiency and lack of communication displayed by Egypt Air were truly disheartening. Upon arrival at the airport, I was pleasantly surprised when informed that I could check in my carry-on due to the low flight capacity. Little did I know that this seemingly generous offer would lead to me boarding the plane with only the clothes on my back, passport, and phone – a stark realization of the importance of preparedness during travel. As the flight faced multiple delays and a prolonged wait on the tarmac with no refreshments or updates provided, my layover time in Cairo was significantly reduced, adding to the already mounting stress of the journey. Subsequently, the mishandling of my baggage, resulting in days of frigid exploration in China without proper attire or essentials, was undeniably challenging. Throughout this ordeal, the lack of communication and support from Egypt Air was the most disappointing aspect. Messages went unanswered, generic apologies were received, and requests for necessary information were repeatedly overlooked, prolonging the ordeal unnecessarily. As I diligently submitted the required documents and proof of expenses, the constant back-and-forth without resolution created a sense of frustration and helplessness. The minimal reimbursement sought was overshadowed by the sheer disregard for customer well-being and satisfaction displayed by the airline. Reflecting on this experience, I am compelled to caution fellow travelers against choosing Egypt Air for their journeys. The subpar customer service and disregard for passenger comfort and convenience make it a regrettable choice for anyone seeking a smooth and stress-free travel experience. Let my story serve as a cautionary tale to avoid the pitfalls of flying with Egypt Air, as the high cost of frustration and disappointment far outweighs any potential savings. A
Adam Peters
Unexpected Hurdles, Unwavering Patience: My Journey with EgyptAir
Having booked a flight on a whim, I found myself caught in a whirlwind of uncertainty. As soon as I realized that my heart longed for a different mode of transport, I swiftly decided to cancel my booking with EgyptAir. The policy stated a full refund within 24 hours, offering me a glimmer of hope amidst my impulsive decision. However, the process turned out to be more convoluted than anticipated. I had to navigate through a maze of forms and submissions, feeling perplexed by the complexity of it all. Despite dutifully completing the necessary steps, my inbox remained barren of any confirmation regarding the refund. Days turned into weeks, and frustration began to creep in. Desperate for answers, I resorted to reaching out to EgyptAir through every possible channel – email, Facebook message, and more. To my dismay, my queries seemed to echo into the void, met with a resounding silence. The lack of communication left me disheartened and apprehensive about the fate of my refund. The passage of three long weeks only intensified my apprehension and the nagging uncertainty gnawed at me. Through this ordeal, I learned the true test of patience and perseverance. Despite the challenges and setbacks, I remained hopeful for a resolution. My journey with EgyptAir may have been fraught with unexpected hurdles, but it was a testament to my resilience and unwavering patience in the face of uncertainty. G
Gregory S.
Turning Impossible into Possible with Exceptional Customer Service
Embarking on a journey with EgyptAir left me feeling stranded in a sea of unanswered emails and unreachable phone lines. Determined to overcome this challenge, I tirelessly dialed every conceivable number in the US, only to be met with busy signals or eerie silence. Just when I was about to lose hope, I stumbled upon a hidden gem – a direct line to their customer service. Holding on for what felt like an eternity, my patience was rewarded when a friendly voice greeted me. Despite a brief moment of panic, as the call seemed to disconnect, the exceptional service prevailed as they promptly reconnected, restoring my faith in their commitment to resolve my concerns. EgyptAir may have faced communication hurdles, but their dedication to addressing my needs transformed my initial frustration into genuine appreciation for their efforts. Thank you for turning the impossible into the possible with your outstanding customer service. C
ca.jagers op akkerhuis
An Unforgettable Journey with EgyptAir: A Review
Embarking on a flight from Jakarta to Cairo on January 26th with EgyptAir, I had high expectations for a comfortable and pleasant journey. However, the reality left me utterly disappointed. Throughout the 12-hour flight, I couldn't help but notice the shocking state of the toilets. Despite the long duration of the flight, they appeared to have been neglected, with cleanliness clearly overlooked. As a passenger seated near these unsanitary facilities at seat 38, the experience was disheartening and far from the standard one would expect. Moreover, what further dampened my spirits was the lackluster attitude exhibited by the staff. Their unfriendly demeanor and apparent disregard for passenger satisfaction only added to the overall dissatisfaction. It almost felt as though the presence of passengers was viewed as a burden, rather than an opportunity to provide exceptional service. While I understand that no travel experience is flawless, the combination of unclean facilities and unwelcoming service left a lasting impression. As a discerning traveler, I sincerely hope that EgyptAir takes constructive feedback to heart and endeavors to enhance the quality of their services for future passengers. In the spirit of transparency, I wanted to share my genuine experience with EgyptAir, in the hope that it serves as constructive feedback for the airline, ultimately leading to improved experiences for all passengers. N
Nana Owusu
An Unforgettable Journey with EgyptAir: A Real Passenger’s Experience
As a frequent traveler between Accra, Ghana, and London, UK, my interactions with EgyptAir have left an indelible mark on me. The journey, filled with excitement and anticipation, took an unexpected turn each time I encountered the blatant racism towards black passengers. Upon reaching Cairo for a layover, the stark contrast in treatment became evident. Despite arriving early at the hotel check-in, my fellow Ghanaian and Nigerian travelers and I were made to wait for hours before being accommodated. The arrival of white passengers after us saw them swiftly checking in and heading to their rooms, highlighting the discriminatory practices we faced. The journey itself was marred by discomfort and subpar conditions. The aging plane from Accra to Cairo presented uncomfortable seats and average food quality, failing to meet the standards set by the Cairo to London flight. The disregard for passenger safety was evident when a fellow traveler's broken seat remained unfixed, leaving her in a precarious position throughout the journey. Despite the airline's attempt to attribute delays to immigration, the underlying issue of racism was unmistakable. Each trip reiterated the same distressing pattern, where black passengers were relegated to the bottom of the priority list. This eye-opening experience has compelled me to speak out against the injustices that tarnish the travel industry. I urge fellow travelers, especially those of color, to reconsider choosing EgyptAir for their journeys. The insidious racism ingrained within the airline's operations casts a shadow over what should be a seamless and enjoyable experience. V
Vishal
Unforgettable Travel Experience with EgyptAir: A Must-Read Testimonial
As a frequent traveler, I've had my fair share of airline experiences, both good and bad. However, I must say that my recent journey with EgyptAir was truly unforgettable, although not in the most positive sense. From the moment I boarded the flight from BOM to LHR via Cairo, I couldn't help but notice certain aspects that left me disappointed. The first issue arose when I requested a blanket and pillow, only to be informed that they were in short supply. As someone who values comfort during long-haul flights, this was certainly not the news I hoped for. Additionally, the quality of the food provided on the flight did not meet my expectations, leaving much to be desired in terms of taste and variety. Furthermore, as I sought a simple request for water from a flight attendant during the journey, I was disheartened to find that it went unanswered, giving me the impression of being disregarded as a passenger. In sharing my experience, I hope that EgyptAir takes note of these areas for improvement. With a few adjustments, I believe they can elevate the overall travel experience for their passengers, creating a journey that truly delights and satisfies. Despite the challenges I encountered, I remain optimistic that EgyptAir has the potential to provide exceptional service, and I look forward to the possibility of a more positive experience in the future. J
Jummy Ariyo
An Unforeseen Journey with EgyptAir: A Lesson in Customer Service
I recently had a challenging experience with EgyptAir that tested my patience and left me perplexed. Due to an unforeseen breakdown in public transportation, I arrived at the airport just 1.15 hours before my flight was scheduled to depart. To my dismay, the airline staff appeared disinterested, lounging and laughing at the check-in desk. Despite my earnest pleas, they coldly informed me that the flight had closed and refused to check me in. Feeling desperate and stranded, I had no choice but to purchase a new ticket to board a flight to Cairo. What bewildered me even more was that EgyptAir, without any prior notice, had cancelled my entire 6-leg round trip ticket, branding me as a "no-show." This shocking revelation only surfaced when I arrived for the next leg of my journey, for which I had to buy another ticket out of necessity. My disappointment with EgyptAir extended beyond this incident. The lackluster customer service I encountered left me disheartened. The staff seemed ill-equipped, untrained, and out of touch with modern standards of service expected in this day and age. The whole experience was not only frustrating but also a stark reminder of the importance of customer-centric practices in the airline industry. Despite this challenging experience, I believe in sharing feedback constructively. While my encounter with EgyptAir was far from ideal, it serves as a poignant reminder of the value of efficient customer service and empathy in dealing with passengers facing unexpected circumstances. T
Tim
A Journey Beyond Expectations with Egyptair
Embarking on a series of five flights with my wife, we experienced the epitome of seamless travel thanks to Egyptair. From the bustling hub of Heathrow to the ancient marvels of Luxor and Abu Simbel, each leg of our journey unfolded flawlessly. The pristine cleanliness of every aircraft was a testament to Egyptair's commitment to excellence, ensuring a pleasant and hygienic environment for all passengers. Punctuality proved to be a hallmark of our experience, instilling confidence in the airline's operational efficiency. Throughout our travels, the staff exemplified professionalism and hospitality, going above and beyond to cater to our needs. Their amiable demeanor added a touch of warmth to the journey, making us feel appreciated and valued as customers. While airline food is often a point of contention, Egyptair's culinary offerings left a favorable impression, satisfying our hunger with flavorsome meals akin to those of any reputable carrier. The absence of alcohol on board fostered a serene atmosphere, conducive to relaxation and reflection during our flights. Our fascination with Luxor was further enriched by the prospect of future visits, with Egyptair undoubtedly being our preferred choice for flights to this captivating destination. Being a part of the Star Alliance only served to enhance the allure of flying with Egyptair, promising a network of connectivity and benefits for discerning travelers. As seasoned explorers, the safety and handling of our luggage are paramount concerns, and Egyptair excelled in this aspect. Each of our suitcases arrived unscathed and on time, demonstrating the airline's proficiency in baggage handling and care. Moreover, the ample storage space for carry-on luggage ensured a hassle-free boarding process, eliminating any unnecessary stress or delays. Egyptair's attention to detail and passenger comfort truly set them apart, earning our unwavering trust and loyalty for future travels. In conclusion, Egyptair exceeded our expectations on every front, transforming our journey into a memorable and enriching experience. We wholeheartedly endorse Egyptair as a premier choice for air travel, where every flight promises a fusion of reliability, comfort, and unparalleled service. D
Dr Khondoker Kamal-uddin
Avoiding Turbulence: A Review of EgyptAir’s London to Cairo Route
As an avid traveler, I recently embarked on a journey with EgyptAir from London to Cairo, hoping for a seamless flying experience. However, to my disappointment, I encountered subpar service that left much to be desired. The cabin crew's attitude and behavior fell short of expectations, casting a shadow over what could have been an enjoyable flight. From the moment I stepped on board, I found myself met with indifference and lackluster assistance. The cabin crew's demeanor made me feel unwelcome and undervalued as a passenger. Their dismissive attitude tainted the entire flight, making it a forgettable and disheartening experience. I believe that transparency is essential in sharing feedback, and I hope that EgyptAir can address these issues to provide a more positive flying experience for their customers. I would recommend exploring alternative routes to avoid encountering similar turbulence in the future. Y
YOSIN HASSEN
A Hopeful Journey with Egypt Airlines: Overcoming Adversity
Embarking on my first-ever voyage with Egypt Airlines was an experience filled with anticipation and excitement. However, upon reaching my destination of Addis Ababa on 2nd January, my enthusiasm was dampened as I discovered that not one, but two of my luggage pieces were missing. The following 8 days were consumed with worry and frustration as I diligently visited the airport daily, only to receive vague responses indicating the disconnect between Addis Ababa Airport and Egypt Airlines. The lack of communication and swift resolution left me disheartened and inconvenienced, costing me precious time and resources during my stay in Addis Ababa. Despite the challenges faced, I hold onto hope that Egypt Airlines will learn from this incident and take necessary steps to prevent such occurrences in the future. While my initial encounter was marred by setbacks, I am optimistic that Egypt Airlines will rise above these obstacles, providing smoother and more reliable journeys for passengers in the days ahead. S
sillious soddus
Airline Service Redefined: An Unforgettable Experience with EgyptAir
My recent journey with EgyptAir's Business class ticket was a transformative experience that left a lasting impression. Despite a slight delay of two hours departing, the exceptional service provided onboard quickly made up for any inconvenience. The connection, although running 45 minutes behind schedule, exemplified the airline's unwavering commitment to passenger comfort and safety. While setbacks are inevitable in travel, what truly sets EgyptAir apart is their proactive approach to problem-solving. Despite both checked bags being inadvertently left in Cairo, the airline's dedicated staff ensured a seamless resolution and prompt delivery of the luggage to our final destination. This level of attentiveness and care goes above and beyond typical customer service, showcasing EgyptAir's commitment to passenger satisfaction. Despite initial concerns, my experience with EgyptAir has reshaped my perception of airline travel. The unwavering professionalism and dedication displayed by the airline's staff have earned my loyalty and trust. I can confidently say that I look forward to future journeys with EgyptAir, eager to explore new horizons with an airline that truly puts passengers first. Thank you, EgyptAir, for redefining the standards of airline service and making every journey a remarkable one. C
Customer
A Heartfelt Experience: EgyptAir’s Unexplained Downgrade Leaves Me Disheartened
I must express my disappointment in EgyptAir following yet another unexplained downgrade. I find myself perplexed as to why my wife and I have been downgraded a second time without any plausible explanation. The lack of transparency and accountability in this situation leaves me questioning the integrity of their operations. After my initial review, where I highlighted the unsettling experience of being downgraded without justification, I had hoped for a resolution or at the very least an explanation. However, to my dismay, I received yet another downgrade notification with no accompanying apology or clarification. This recurring issue has left me feeling disheartened and disillusioned with EgyptAir's customer service. It is disconcerting to witness a reputed airline like EgyptAir seemingly adopt a practice of selling premium seats only to downgrade passengers without any apparent reason. As a loyal customer, I am left wondering about the principles that govern such actions and how they align with the values of the esteemed Star Alliance. Transparency and communication are essential in building trust and fostering positive customer relationships, qualities that seem lacking in EgyptAir's recent interactions with us. I sincerely hope that EgyptAir addresses this concern promptly and provides the much-needed explanation and resolution to restore my faith in their service. Until then, this experience serves as a cautionary tale for those considering EgyptAir for their travel needs. S
Saber Gamal
Redefined Travel Experience: A Heartfelt Testimonial for Egyptair
Having been a loyal traveler with Egyptair, it pains me to share my recent experience in 2022-2023. What used to be a delightful journey turned into a series of disappointments. The shift in service quality was evident as I encountered rude personnel who lacked empathy and consideration. Travelling alone with my 3-year-old child and being pregnant at the time, I expected some level of assistance which was nowhere to be found. The incident of being denied a blanket for my child, only to have another passenger come to our rescue, exposed a stark contrast in treatment. The lack of basic necessities and care for a young child was disheartening. To add to the distress, the unavailability of the preferred meal for my child while others were served seemed unjustifiable. The hunger and sadness on my child's face spoke volumes. Despite repeatedly requesting water, the response from the staff was shockingly unresponsive. Instead of acknowledging the oversight, I was met with discussions and excuses. This experience left me questioning the values of service and compassion within the airline. The absence of basic courtesy and understanding tarnished the image I once held in high regard for Egyptair. As a passenger who values transparency and accountability, I urge Egyptair to revisit their approach towards customer service. Every traveler, especially those with young children, deserves to feel respected and cared for throughout their journey. It is in these moments of vulnerability that the true essence of service shines through. Let us strive to create a travel experience where every individual is valued, supported, and treated with dignity.
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Introduction
EgyptAir is the national airline of Egypt, operating both domestic and international flights. With a strong presence in the Middle East, Africa, and Europe, EgyptAir.com serves as the official website for booking flights, managing reservations, and accessing essential travel information. In this editorial review, we will evaluate various aspects of EgyptAir.com to provide a comprehensive overview of its offerings and user experience.Pros and Cons
Pros:- Wide network coverage across multiple continents.
- Competitive pricing for both economy and business class tickets.
- Convenient online booking system with user-friendly interface.
- Multiple payment options, including credit cards and online banking.
- Loyalty program rewards for frequent flyers.
- Inconsistent customer service experiences reported by some passengers.
- Website design could benefit from aesthetic improvements.
- Limited promotions and discounts available.