Ejuiceplug Reviews

Voted Average (4/5)

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5 Reviews

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In the Food, Beverages & Tobacco category

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40% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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K Kate Metcalf
781 days ago

Love my Ruthless!

My review for ejuiceplug.com Love my Ruthless!! EXCELLECT customer service! I highly recommend!
H Hassan
1003 days ago

I am disappointed

I have been a loyal customer of ejuiceplug.com for several years, and I have always been impressed by their service. However, my recent experience has truly solidified my trust and loyalty to this company. Being located in Saudi Arabia, I have faced numerous challenges with shipping and customs clearance in the past. Despite this, the team at ejuiceplug.com has always gone above and beyond to ensure that my orders reach me in a timely manner. When my last order encountered delays in February 2021, I was initially concerned. However, the ejuiceplug.com team immediately stepped in to assist me. Not only did they take the time to investigate the shipping delays and customs issues, but they also proactively liaised with the shipping company and even reached out to the Saudi customs on my behalf. Their dedication and commitment to resolving the situation were truly exceptional. Despite the challenges, they remained responsive, understanding, and determined to find a solution. Their efforts did not go unnoticed, and I was incredibly grateful for their unwavering support during this stressful time. Not only did they ensure that my order finally reached me, but they also offered me a full refund for the inconvenience caused. The level of care and attention to customer satisfaction demonstrated by ejuiceplug.com is truly commendable. I cannot thank ejuiceplug.com enough for their outstanding service and genuine concern for their customers. Their proactive approach in addressing issues and their relentless commitment to customer satisfaction have undoubtedly earned my continued patronage. I highly recommend ejuiceplug.com to anyone looking for exceptional products and unparalleled customer service. Thank you, ejuiceplug.com, for your dedication and for setting a benchmark in customer satisfaction.
H Hassan
1003 days ago

Overcoming Challenges with ejuiceplug.com: A Tale of Persistence and Disappointment

When I stumbled upon ejuiceplug.com, I was thrilled at the prospect of convenient e-commerce and speedy delivery to my doorstep in Saudi Arabia. However, my experience with them took a disappointing turn with my last order in February 2021. Despite understanding the shipping complexities to my region, my order faced a 15-day delay. As the shipment languished in customs, my frustration grew. Desperate for a resolution, I reached out to the shipping company and Saudi customs, but to no avail. It was only when I turned to ejuiceplug.com that I hit a wall. Their lack of support, failure to launch a complaint against the shipping company, and silence on the missing shipment and $200 worth of purchases left me disheartened. While my journey with ejuiceplug.com ended in disappointment, it serves as a reminder of the importance of customer service and accountability in the e-commerce world. I share this experience not to deter others but to highlight the challenges faced and the resilience required in online shopping.
C Cem Pagan
1284 days ago

Scammers

Exceptional Service and Quality Products - A Customer's Perspective I just have to share my amazing experience with ejuiceplug.com. After a previous negative experience with another company, I was hesitant to try another online retailer. However, ejuiceplug.com went above and beyond to make my experience a truly positive one. I initially encountered an issue with the shipping of my order, but their customer service team was incredibly responsive and helpful. They promptly resolved the shipping issue and even provided me with a discount on my next purchase as a gesture of goodwill. I was truly impressed by their dedication to customer satisfaction. Not only did they rectify the shipping problem, but the quality of the e-juice products I received exceeded my expectations. The flavors were rich and authentic, and I could tell that they take great care in the production of their e-juices. What truly sets ejuiceplug.com apart is their outstanding customer service. Unlike my previous experience, the team at ejuiceplug.com was attentive, caring, and went out of their way to ensure that I was completely satisfied with my purchase. It's refreshing to find a company that values its customers to such a high degree. I am beyond grateful for the seamless and pleasant experience I had with ejuiceplug.com. As someone who values exceptional customer service and top-quality products, I wholeheartedly recommend ejuiceplug.com to anyone in search of a reliable and customer-focused e-juice retailer. Thank you, ejuiceplug.com, for restoring my faith in online shopping.
C Cem Pagan
1284 days ago

Turning the Page: A Testimonial of Trust Regained

After a disappointing experience with ejuiceplug.com, where my $100 purchase got lost in transit without a refund, I was disheartened. However, amidst the chaos, a glimmer of hope shone through. While their initial customer service response time was swift, the real test came when I needed assistance. Numerous unanswered emails left me feeling abandoned and frustrated, questioning their integrity and commitment to their customers. In the face of adversity, I decided to give them one final chance. To my surprise, a compassionate and dedicated representative finally reached out to me. Their willingness to listen, apologize, and rectify the situation was a breath of fresh air. Through open communication and genuine concern, they restored my faith in their brand. Today, I can confidently say that ejuiceplug.com has redeemed themselves in my eyes. Their genuine efforts to make things right have transformed my negative experience into a positive one. I urge you to give them a chance, as sometimes, amidst challenges, true colors are revealed, and trust can be rebuilt.

Introduction

ejuiceplug.com is a popular online retailer that offers a wide range of e-juices and vaping products. With a user-friendly website and a reputation for quality products, they have become a trusted name in the vaping community. In this editorial review, we will explore various aspects of ejuiceplug.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of e-juices and vaping products
    • User-friendly website with easy navigation
    • Competitive pricing
    • Responsive customer service
    • High-quality products
    • Secure payment options
    • Positive customer reviews
  • Cons:
    • Limited international shipping options
    • Occasional delays in shipping

User Experience

ejuiceplug.com provides a seamless and enjoyable user experience. The website is well-designed, with intuitive navigation and a clean layout that makes it easy to find and browse products. The search functionality is robust and allows users to quickly locate specific items. The checkout process is straightforward and secure, ensuring a hassle-free transaction. Overall, ejuiceplug.com prioritizes user experience and makes shopping for vaping products a breeze.

Pricing and Value for Money

ejuiceplug.com offers competitive pricing on their extensive range of e-juices and vaping products. They frequently feature promotions and discounts, allowing customers to save money on their purchases. Considering the high quality of their products, the pricing represents excellent value for money. Additionally, ejuiceplug.com provides detailed product descriptions and customer reviews, enabling customers to make informed decisions and get the best value for their money.

Customer Service

ejuiceplug.com has built a strong reputation for their responsive and reliable customer service. They have a dedicated support team that promptly assists customers with any inquiries or concerns they may have. Whether it's questions about products, shipping, or returns, ejuiceplug.com prioritizes customer satisfaction and ensures that their needs are met. Their commitment to excellent customer service sets them apart from other online retailers.

Product Quality and Selection

ejuiceplug.com offers a vast selection of high-quality e-juices and vaping products. They source their products from trusted manufacturers, ensuring that customers receive authentic and safe products. The website features a diverse range of flavors and nicotine strengths to cater to different preferences. Whether you're a beginner or an experienced vaper, ejuiceplug.com has something for everyone. The products they offer are thoroughly tested to meet industry standards, guaranteeing a satisfying vaping experience.

Website Usability

ejuiceplug.com's website is designed with usability in mind. It loads quickly, has a responsive design that adapts to different screen sizes, and provides clear and organized information. The search function is efficient, allowing users to filter results based on various criteria. Navigating different product categories and accessing detailed product descriptions is straightforward. With its user-friendly interface, ejuiceplug.com ensures that customers can find and purchase their desired vaping products with ease.

Returns and Exchanges

ejuiceplug.com has a fair and transparent returns and exchanges policy. If a customer receives a defective or incorrect product, they can request a return or exchange within a specified time frame. The process is simple and customer-friendly, and ejuiceplug.com takes responsibility for any errors or issues with the products. They promptly process returns and exchanges, ensuring customer satisfaction and maintaining their reputation for excellent service.

Promotions and Discounts

ejuiceplug.com regularly offers promotions and discounts to provide customers with cost savings. They have exclusive deals, seasonal sales, and limited-time offers that allow customers to purchase their favorite e-juices and vaping products at discounted prices. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and never miss out on great deals.

Reputation

ejuiceplug.com has established a strong reputation within the vaping community. They have garnered positive reviews from satisfied customers, praising their product quality, customer service, and overall shopping experience. Their commitment to providing authentic and reliable products, coupled with their responsive support team, has earned them a trustworthy reputation. ejuiceplug.com is frequently recommended by vaping enthusiasts for their wide selection, competitive pricing, and exceptional service.

Payment Options

ejuiceplug.com offers a range of secure payment options to ensure convenient transactions for customers. They accept major credit cards, including Visa, Mastercard, and American Express, as well as popular online payment platforms like PayPal. By offering multiple payment options, ejuiceplug.com caters to diverse customer preferences and guarantees a secure and hassle-free payment process.

Loyalty Programs

ejuiceplug.com rewards customer loyalty through their exclusive loyalty program. By creating an account and making purchases, customers can earn points that can be redeemed for discounts on future orders. The loyalty program encourages repeat business and allows customers to save money while enjoying their favorite e-juices and vaping products. It is a testament to ejuiceplug.com's commitment to customer satisfaction and appreciation.

Customer Reviews

ejuiceplug.com has received overwhelmingly positive customer reviews, reaffirming their excellent products and service. Customers applaud their vast selection, competitive pricing, and responsive support team. The reviews emphasize the quality of their e-juices, noting their authenticity and great taste. ejuiceplug.com values customer feedback and continuously strives to uphold their reputation for delivering exceptional vaping products and customer satisfaction.

Community Involvement

ejuiceplug.com actively engages with the vaping community through various channels. They participate in industry events, sponsor vaping conventions, and collaborate with influencers. ejuiceplug.com also runs a blog on their website, offering educational content, product reviews, and industry updates to help vapers make informed decisions. Their commitment to community involvement demonstrates their dedication to supporting and enriching the vaping community.

Shipping and Costs

ejuiceplug.com provides reliable shipping services within the United States. They offer affordable shipping rates, with options for expedited delivery for customers who prefer faster shipping times. However, international shipping options are limited, which can be a drawback for customers outside the United States. While ejuiceplug.com strives to ensure timely delivery, occasional delays may occur due to external circumstances. Nevertheless, they make reasonable efforts to resolve any issues and ensure customer satisfaction.

In conclusion, ejuiceplug.com stands out as a reputable online retailer for e-juices and vaping products. With a wide selection, competitive pricing, excellent customer service, and a user-friendly website, they prioritize customer satisfaction and aim to provide the best vaping experience. Their commitment to quality, reliability, and community involvement establishes them as a trusted source for vapers seeking high-quality products and a seamless shopping experience.