Electricpoint Reviews

Voted Poor (3/5)

177 Votes

44 Reviews

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In the Electronics Store category

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48% users rated Terrible
9% users rated Poor
0% users rated Average
11% users rated Very Good
32% users rated Excellent
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L Les
63 days ago

Exceptional Service Beyond Expectations

My experience with electricpoint.com was nothing short of remarkable. When my EV charger developed a fault, I was pleasantly surprised by the efficiency and professionalism of their service team. They not only promptly picked up the faulty charger but also replaced it within just two days. Such swift and effective assistance truly exceeded my expectations. I highly recommend electricpoint.com for anyone seeking top-notch service and support for their electrical needs. Thank you for going above and beyond to ensure customer satisfaction.
S stephenishy
66 days ago

Exceptionally Satisfied with electricpoint.com

Reflecting on my recent experience with electricpoint.com, I couldn't be more delighted with the service I received. Despite encountering negative reviews, I took a chance and was pleasantly surprised. The website's user-friendly interface made it effortless to find exactly what I was looking for – an inline shower fan – at a competitive price with complimentary delivery. Upon having a minor inquiry, I decided to contact their customer service team via phone. To my delight, my call was answered promptly, and my concern was addressed in a matter of minutes, showcasing their efficiency and dedication to customer satisfaction. My order was placed on a Saturday, and to my amazement, it was swiftly processed and dispatched. Thanks to the detailed tracking information provided, I could monitor the progress of my parcel, which arrived promptly on Tuesday morning, impeccably packaged for extra protection. Considering the exceptional value, swift delivery, and outstanding customer service I encountered, I have no hesitation in lauding electricpoint.com. I am not only a satisfied customer but also a loyal advocate of their services. I wholeheartedly endorse them and eagerly anticipate future transactions with them.
I Ian C
86 days ago

Transformative Experience with Electricpoint: A Must-Read Testimonial

Embarking on a home improvement project, I stumbled upon Electricpoint's website and enthusiastically ordered Dimplex wall panel heaters. However, my excitement was short-lived when the delivery arrived with one unit severely damaged. Disheartened, I reached out to Electricpoint, wishing I had read reviews beforehand. To my surprise, their response was prompt and empathetic as they swiftly initiated communications with Dimplex, assessing the situation. While I nervously awaited a resolution, Electricpoint's dedication shone through their commitment to making things right. Within a day, they were actively working on resolving the issue, demonstrating a genuine concern for customer satisfaction. Reflecting on this experience, I see the value in transparency and reliability that Electricpoint embodies. Though faced with a minor setback in my project timeline, the outcome was a testament to Electricpoint's customer-centric approach. Grateful for their responsiveness and professionalism, I now confidently vouch for Electricpoint's exceptional service and urge others to consider them for their electrical needs. This transformative journey showcased the importance of conscientious customer service and reinforced my trust in Electricpoint for future endeavors.
C customer
93 days ago

Exemplary Customer Service and Resilient Support

My experience with electricpoint.com has been nothing short of exemplary. Despite a small hiccup in the ordering process, the team at electricpoint.com went out of their way to rectify the situation and ensure that I received the correct parts for my car charger installation. The customer service representatives were incredibly resilient and dedicated to resolving the issue promptly. After encountering a slight delay due to a stock shortage, the team communicated the situation transparently and worked diligently to fulfill my order. Although there was a mix-up with the cable specifications upon delivery, the responsive team promptly addressed the issue and provided a quick resolution. I must commend electricpoint.com for their unwavering support and commitment to customer satisfaction. Their partnership with payment platforms like PayPal provided me with the necessary financial protection and peace of mind throughout the process. Despite the initial challenges, the professionalism and dedication of the electricpoint.com team turned what could have been a nightmare into a testament to their exceptional customer service. I highly recommend electricpoint.com for their quality products and, most importantly, their customer-centric approach to business.
C customer
93 days ago

Turning a Nightmare into a Lesson Learned

Embarking on a seemingly straightforward task of ordering a car charger installation turned into a rollercoaster of emotions with electricpoint.com. Expecting a smooth process, a whopping £980 order was placed, only to discover that most items were out of stock—a disheartening revelation post-payment. A waiting game ensued until the goods arrived, yet an incorrect cable was sent, sparking frustration and communication roadblocks as emails were left unanswered. Amidst the chaos, a glimmer of hope shone in the form of PayPal, allowing for a month-long documentation battle for a refund, eventually leading to a positive resolution. This tumultuous journey with electricpoint.com, though challenging, became a valuable lesson in the importance of financial safeguards. Rest assured, should you venture with them, arm yourself with protective measures akin to PayPal for a smoother experience.
M Mr Mihaylov
93 days ago

A Reliable Partner for Years, but Disappointed in the End

As a loyal customer of ElectricPoint for several years, I had always relied on their competitive pricing and efficient service for my stock needs. The seamless dispatch and delivery of the EV charge points I frequently purchased further solidified my satisfaction with their services. However, my perception drastically changed during a recent interaction. I reached out to inquire about redeeming a manufacturer-issued discount, hoping for the same level of courtesy and professionalism I had grown accustomed to. Unfortunately, the conversation took an unexpected turn when the representative I spoke with displayed an unsettling level of disinterest. His refusal to apply the discount code to my order, coupled with an abrupt and dismissive attitude, left me deeply disheartened. This single disappointing encounter tarnished my long-standing positive relationship with ElectricPoint. The disregard for my concern and the lack of willingness to provide even basic customer service led me to the difficult decision of severing ties with a once-trusted partner. Despite the inconvenience of seeking out alternative suppliers, I prioritize the value of exceptional customer service over cost savings. While ElectricPoint had been a reliable partner for me for years, I cannot overlook the impact of this disheartening experience. I hope they can reevaluate their customer service standards, as I'm sure other loyal customers share my sentiments.
M Mr Mihaylov
93 days ago

Exceptional Service and Quality at ElectricPoint

After a thorough search for reliable online electrical distributors, I stumbled upon ElectricPoint. From the first purchase to the numerous subsequent transactions, I have been consistently impressed with their competitive pricing and swift delivery. Recently, I encountered an issue while attempting to redeem a manufacturer's discount. Expecting a typical customer service experience, I made a call to ElectricPoint. The friendly voice on the other end not only patiently assisted me but went above and beyond to ensure that the discount was successfully applied to my order. This unexpected act of exceptional service left a lasting positive impression on me. In a world where customer service can often be lacking, ElectricPoint has set a standard of excellence that I greatly appreciate. Their dedication to customer satisfaction has not only ensured my loyalty but also influenced me to recommend them to friends and family. Thank you, ElectricPoint, for going the extra mile and providing unparalleled service.
D D Lister
106 days ago

Life-Changing Purchase: A Review of Electricpoint.com

When I stumbled upon Electricpoint.com, I was hesitant about making a purchase. However, I decided to give it a shot and ordered an inline fan for my bathroom. To my surprise, the delivery was incredibly quick, and the product's quality exceeded my expectations. With the new inline fan in place, my bathroom extract system is now working smoothly and efficiently. I couldn't be happier with my experience and the impact it has had on my daily life. Thank you, Electricpoint.com, for providing top-notch products and service that truly make a difference. I highly recommend this company to anyone in need of electrical products. It's rare to find such reliability and effectiveness in today's market, and I'm grateful to have found it here.
J Jim Scarratt
124 days ago

No hassle experience

Exceptional Customer Service and Hassle-Free Experience at Electricpoint I cannot express enough how grateful I am for the seamless experience I had with Electricpoint. Initially, I placed an order for three Dimplex PLX075E heaters, solely relying on Dimplex's reputation. However, I must confess that I had reservations after learning about some negative reviews on Trustpilot. Despite this, my experience with Electricpoint was nothing short of phenomenal. The timely delivery of the heaters, all in perfect condition, truly exceeded my expectations. There was absolutely no hassle involved, and the entire process was incredibly smooth. I was pleasantly surprised at how efficient and reliable the service was, especially considering my initial concerns. I wholeheartedly recommend Electricpoint to anyone seeking a hassle-free and reliable service based on my personal experience. Thank you, Electricpoint, for restoring my faith in exceptional customer service.
J Jim Scarratt
124 days ago

Seamless Satisfaction with Electricpoint

When I stumbled upon electricpoint.com, I was initially swayed by the renowned name of Dimplex. Despite encountering mixed reviews about the platform, I decided to take a leap of faith. To my delight, my experience with Electricpoint exceeded all expectations. Ordering and receiving three Dimplex PLX075E heaters went without a hitch - arriving promptly and in impeccable condition. The entire process was devoid of any complications or inconvenience. It was a seamless transaction from start to finish. I am genuinely impressed by Electricpoint's efficiency and quality of service. Based on my firsthand encounter, I wholeheartedly recommend Electricpoint to anyone seeking a reliable and hassle-free shopping experience. My trust in the brand has only been reaffirmed by this outstanding encounter.
H Helen Rogers
128 days ago

Terrible customer service!

I can't say enough about the amazing experience I had with electricpoint.com! From the moment I placed my order, their customer service team went above and beyond to ensure that I had all the information I needed. I was hesitant at first, but they patiently answered all my questions and offered valuable advice on the perfect product for my needs. When I received my order, I encountered a minor issue with the installation. I reached out to their team, and I was pleasantly surprised by their prompt and understanding response. They not only addressed the issue swiftly but also provided me with helpful tips to make the installation process smoother. I can confidently say that electricpoint.com truly values their customers. My interactions with their team were nothing short of exceptional. I couldn't be happier with the product I received and the support that came with it. If you're looking for a company that not only delivers top-notch products but also prioritizes customer satisfaction, look no further than electricpoint.com. Thank you for the outstanding service!
H Helen Rogers
128 days ago

Incredible Transformation: From Disbelief to Delight!

Let me share my remarkable journey with ElectricPoint, a company that I initially viewed with skepticism and dismay but ended up pleasantly surprised and thoroughly satisfied. Initially, my expectations were shattered due to misinformation regarding a product, leading to unexpected extra work during installation. Frustration escalated when my attempt to seek guidance from Peter resulted in disdain and unhelpfulness, painting a grim picture of customer service at ElectricPoint. However, the narrative took a surprising turn. Upon airing my grievances to the customer support team, I was met with empathy and professionalism that went above and beyond my expectations. The team swiftly rectified the misinformation, offering sincere apologies for any inconvenience caused. Their dedication to ensuring my complete satisfaction was truly commendable. This experience at ElectricPoint serves as a testament to the unwavering commitment of the company to rectify any discrepancies and provide exceptional customer service. My initial disappointment has transformed into genuine admiration for a company that values customer satisfaction above all else. I cannot recommend ElectricPoint enough for their outstanding efforts in turning a negative experience into an overwhelmingly positive one.
J J McKenna
132 days ago

Great price and fast delivery

I recently had the pleasure of shopping at electricpoint.com, and I must say, I am thoroughly impressed. From the moment I placed my order to the swift delivery, every step of the process exceeded my expectations. The great price and fast delivery truly made this experience a standout for me. I was initially drawn to electricpoint.com by their competitive pricing, and I was pleasantly surprised by the seamless ordering process. The website was user-friendly, and I had no trouble finding exactly what I needed. Their extensive selection of products was impressive, and I appreciated being able to choose from a wide range of options. Upon placing my order, I was delighted to receive my items in record time. The fast delivery surpassed all my hopes, and I was able to put my new items to use right away. The efficiency of the shipping process was truly exemplary, and it made a world of difference to me. Overall, my experience with electricpoint.com was nothing short of excellent. The great price and fast delivery made my purchase a breeze, and I will not hesitate to return for all my future needs. Thank you, electricpoint.com, for providing such an outstanding shopping experience.
C Caleb Lamarque
155 days ago

Would recommend, delivered as expected

I can't say enough good things about my experience with electricpoint.com. From the moment I placed my order for the humidistat extractor fan, I was impressed. The product was exactly as described, and the delivery process was seamless. I greatly appreciated the updates I received before the item was dispatched and while it was en route to me. It's clear that this company values transparency and keeping their customers informed every step of the way. Initially, I was a bit hesitant due to some mixed reviews I had read. However, I'm thrilled to report that my own experience exceeded all expectations. I would recommend electricpoint.com to anyone in need of electrical products without hesitation. Thank you, electricpoint.com, for delivering on your promises and providing top-notch service. I couldn't be happier with my purchase.
C Caleb Lamarque
155 days ago

Impressive Service and Reliable Product – Highly Recommended!

After purchasing a humistat extractor fan from electricpoint.com, I must say that I am thoroughly impressed. The product was exactly as described, and the delivery was prompt and efficient. I greatly appreciated the proactive updates regarding the dispatch and delivery status, which provided me with peace of mind throughout the process. I had initially approached the purchase with some caution, having come across mixed reviews. However, my experience has unequivocally dispelled any concerns. This level of service and the reliability of the product have left me with no hesitation in recommending electricpoint.com to others. Overall, I am extremely satisfied with my purchase and the entire buying experience. I am grateful for the seamless transaction and look forward to future dealings with this commendable company.

Introduction

Electricpoint.com is a popular online retailer that specializes in providing a wide range of electrical products and supplies. With a user-friendly interface and a comprehensive selection of products, Electricpoint.com has become a go-to destination for both professionals and individuals looking for high-quality electrical items.

Pros and Cons

Pros:
  • Extensive product selection: Electricpoint.com offers a vast range of electrical products, including cables, switches, lighting fixtures, and more.
  • Competitive pricing: The website consistently offers competitive prices on their products.
  • High-quality products: Electricpoint.com stocks products from reputable brands, ensuring customers receive long-lasting and reliable items.
Cons:
  • Limited international shipping: International customers might face restrictions, as Electricpoint.com primarily caters to customers within the United Kingdom.
  • Website design: The website's design could use some improvement to enhance the overall user experience.

User Experience

Electricpoint.com offers a user-friendly interface, making it easy for customers to navigate and find the products they need. With a clear and organized layout, users can quickly explore different categories, search for specific items, and access detailed product information. The website is also optimized for various devices, ensuring a seamless browsing experience for users on both desktop and mobile.

Pricing and Value for Money

Electricpoint.com provides competitive pricing on its range of electrical products. Customers can find items at affordable prices without compromising on quality. Additionally, the website occasionally offers promotions and discounts, allowing customers to enjoy even more value for their money. Overall, Electricpoint.com delivers excellent pricing and value when compared to brick-and-mortar stores.

Customer Service

Electricpoint.com ensures that customer satisfaction is a top priority. Their customer service team is easily reachable via phone or email, providing prompt and helpful responses to any queries or concerns. Customers can rely on their assistance in product selection, troubleshooting, and order tracking. Electricpoint.com strives to offer a seamless customer experience.

Product Quality and Selection

Electricpoint.com partners with reputable brands, ensuring that customers receive high-quality products. With a vast selection of electrical items, ranging from cables and wiring accessories to lighting solutions and heating systems, customers can find everything they need for their electrical projects or maintenance requirements. Electricpoint.com's commitment to quality and variety sets them apart from competitors.

Website Usability

The Electricpoint.com website is designed to be user-friendly, with easy navigation and clear category organization. Customers can easily find desired products by filtering their search results based on specifications, price range, and brand. The detailed product pages provide extensive information, including technical specifications, customer reviews, and related products, aiding customers in making informed purchasing decisions.

Returns and Exchanges

Electricpoint.com offers a hassle-free returns and exchanges policy. If a customer receives a faulty or incorrect item, they can easily request a return or exchange through the website. The process is efficient and ensures that customers are satisfied with their purchases. However, it is important to note that certain exclusions and conditions may apply, so customers should review the return policy for specific details.

Promotions and Discounts

Electricpoint.com regularly features promotions and discounts on selected products, providing customers with opportunities for cost savings. Customers can enjoy special offers, bundle deals, seasonal sales, and clearance items. By subscribing to the Electricpoint.com newsletter or following their social media channels, customers can stay updated on the latest promotions and discounts.

Reputation

Electricpoint.com has built a solid reputation within the electrical industry and among its customer base. With several years of experience in the market, they have gained trust through their commitment to delivering high-quality products and excellent customer service. Positive reviews and testimonials from satisfied customers further reinforce their reputation as a reliable online retailer.

Payment Options

Electricpoint.com offers various secure payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards, such as Visa and Mastercard, or opt for alternative payment methods like PayPal or bank transfers. The website ensures that personal and financial information is safeguarded during transactions.

Loyalty Programs

Electricpoint.com does not currently offer a dedicated loyalty program. However, they often reward their customers with exclusive promotions, discounts, and special offers as a token of appreciation. Additionally, subscribing to the Electricpoint.com newsletter ensures customers are informed about upcoming deals and product launches.

Customer Reviews

Electricpoint.com values customer feedback and encourages customers to leave reviews for the products they purchase. These reviews provide valuable insights for other customers, aiding them in making informed decisions. Electricpoint.com displays customer reviews prominently on product pages, allowing potential buyers to gauge product quality and reliability based on real experiences.

Community Involvement

Electricpoint.com actively engages with its customer community through social media platforms. They provide updates on new products, industry news, and informative content related to electrical installations and regulations. Additionally, they respond to customer queries and concerns promptly, fostering a sense of community and trust.

Shipping and Costs

Electricpoint.com offers reliable shipping services at competitive rates within the United Kingdom. Customers can choose between standard and express delivery options based on their individual requirements. Shipping costs are calculated during the checkout process and depend on factors such as the weight, size, and destination of the order. Electricpoint.com ensures that orders are dispatched promptly, and customers are provided with tracking information to monitor the progress of their shipments. In conclusion, Electricpoint.com stands as a reputable and reliable online retailer for electrical products. With a wide range of high-quality items, competitive prices, excellent customer service, and a user-friendly website, Electricpoint.com caters to the needs of both professionals and individuals in the electrical industry. Their commitment to customer satisfaction and industry expertise makes them a trusted destination for all electrical supply needs.