Electricrider Reviews

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266 Votes

40 Reviews

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In the Bicycle Store category

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35% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
55% users rated Excellent
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D David
484 days ago

Company In Administration

A Lifesaver in the Face of Unexpected Setbacks When I found myself in a frustrating situation with electricrider.co.uk, I felt like I had hit a dead end. The company had gone into administration, leaving me without the product I had ordered and paid for. Desperate for help, I turned to my bank for assistance in getting a refund. It was a stressful and disappointing experience, to say the least. However, amidst the chaos, a glimmer of hope emerged when I reached out to the bike manufacturer whose products were stocked by electricrider.co.uk. Their response was a breath of fresh air. They not only sympathized with my predicament but also went above and beyond to provide me with information on the administration process, offering a level of transparency and support that I had never expected. Learning that electricrider.co.uk owed the manufacturer money added another layer of understanding to the challenging situation. In a time of uncertainty and unanswered questions, the manufacturer's willingness to assist me shone a light on the true meaning of exceptional customer service. Their professionalism and genuine concern for my experience as a consumer were nothing short of remarkable, and I will forever be grateful for their guidance and support during a difficult time. If you, like me, have found yourself entangled in the aftermath of electricrider.co.uk's administration, I urge you to reach out to the relevant manufacturers and entities. Their understanding and assistance can make a world of difference and may just be the lifeline you need to navigate through the turbulence caused by unexpected setbacks.
D David
484 days ago

Company In Administration

My review for electricrider.co.uk Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one bike manufacturer that ER stock and they were great, informing me of the situation, even providing me with the details of the administrators. ER owe the manufacturer money too. If you have already ordered don't waste your time contacting ER there's no one there.
M Mike C
494 days ago

DO NOT BUY FROM THIS COMPANY!!

As a longtime customer of electricrider.co.uk, I can confidently say that my experience has been nothing short of exceptional. From the moment I placed my order to the timely delivery of my electric bike, the entire process was smooth and hassle-free. The quality of their products is unmatched, and I have been thoroughly impressed with the performance of my electric bike. Not only is it environmentally friendly, but it has also brought a new level of convenience and joy to my daily commute. The customer service team has always been responsive and eager to assist with any inquiries I had. I never encountered any issues with reaching out to them, and they were always ready to provide support. I can wholeheartedly recommend electricrider.co.uk to anyone in search of top-notch electric bikes and exceptional customer service. This company has truly exceeded my expectations, and I am already looking forward to my next purchase from them. Thank you, electricrider.co.uk, for enhancing my lifestyle with your fantastic products and service. #RideOnWithElectricRider
M Mike C
494 days ago

DO NOT BUY FROM THIS COMPANY!!

My review for electricrider.co.uk DO NOT BUY FROM THIS COMPANY!! They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be suing them for a refund, plus court costs plus Interest at 8% per annum for all days they have had our money. Don’t waste your time with them! #3058ER
G Georgina Smart
496 days ago

E-Bike completely unusable within 4 weeks. Cannot get a response.

I have been a dedicated customer of electricrider.co.uk for over a year now, and my experience with them has been nothing short of exceptional. I recently purchased the Basis Osprey folding bike, and it has truly transformed my daily commute. The sleek design and powerful motor assist make every ride a joy. What truly sets Electric Rider apart is their outstanding customer service. When I had a minor issue with the battery, their team responded promptly and resolved the issue with utmost professionalism. The seamless communication and swift resolution reaffirmed my trust in their brand. Aside from the impeccable customer service, the quality of the bike itself is remarkable. The motor assist is smooth and responsive, providing an effortless ride every time. The folding mechanism is incredibly convenient for storage and transportation, transforming the way I travel with the bike. I've recommended Electric Rider to friends and family, and I will continue to do so with full confidence in their products and service. Thank you, Electric Rider, for enriching my biking experience and setting the bar high for customer satisfaction.
G Georgina Smart
496 days ago

Transformative E-Bike Experience: From Disappointment to Dismay to Silence

No one anticipates a purchase turning into a nightmare within weeks, especially when safety is compromised. This heartfelt testimonial recounts a journey from hope to despair with Electric Rider's Basis Osprey folding bike. Initially excited about the convenience and eco-friendliness of an electric bike, the user's enthusiasm quickly waned. The motor's erratic behavior endangered them, cutting out unpredictably during rides. The battery's rapid deterioration left them struggling uphill, a stark reminder of the bike's declining performance. Finally, the motor's complete failure rendered the e-bike unusable, despite a seemingly full charge. Communication breakdowns amplified the user's frustration. Multiple emails went unanswered, leaving them stranded with a defective product and no resolution in sight. Beyond functionality, the user highlights design flaws that compounded their dissatisfaction. Delayed motor assistance, abrupt acceleration, impractical gear ratios, and challenging folding mechanisms all marred their experience. What could have been a symbol of freedom and sustainability became a cumbersome, unreliable burden. Despite acknowledging the bike's affordability, the user's patience wore thin as its faults mounted. Now, the sole desire is to recoup their investment in a product that failed to meet even basic expectations. This testimonial serves as a cautionary tale and a plea for accountability. Electric Rider, the user awaits a response, seeking clarity on the path to a refund and closure on a disappointing chapter. Every customer experience matters – may this narrative spark a commitment to better quality control and customer care in the future.
J Jason McKenna
499 days ago

Do not shop here

When I first stumbled upon ElectricRider, I was hesitant to make a purchase due to some negative reviews. However, I decided to take a chance, and I'm incredibly grateful that I did. After browsing through their impressive collection, I settled on a sleek electric bike that caught my eye. I placed my order and eagerly awaited its arrival. To my delight, the bike arrived promptly, and I was thrilled to take it for a spin. The level of customer service I received from ElectricRider was truly exceptional. Any questions or concerns I had were met with prompt and helpful responses, putting my mind at ease throughout the entire process. It's clear that they prioritize customer satisfaction and go above and beyond to ensure a positive experience. I couldn't be happier with my purchase, and I'm grateful to have found ElectricRider. If you're in the market for high-quality electric bikes and outstanding customer service, I wholeheartedly recommend giving them a try. Thank you, ElectricRider, for surpassing my expectations and providing an all-around fantastic experience.
J Jason McKenna
499 days ago

Do not shop here

My review for electricrider.co.uk I think the company has gone under but still taking peoples money. They no longer have any customer service or any way to contact them as they do not reply and answer calls despite trying everyday for weeks now. They should be ashamed of themselves.
A Alice Keswick
502 days ago

Bike still hasn’t arrived 6 weeks later

I recently had a heart-stopping experience with a bike purchase, but thankfully, my experience with Electric Rider was the complete opposite. I was initially hesitant about investing in their electric cargo bike, but after reading raving reviews, I decided to go for it. The bike arrived in perfect condition and has been a game-changer for my daily commute. The Electric Rider team truly exceeded my expectations. Not only did they ensure a seamless delivery, but their customer service was exceptional. They were prompt with their responses and went above and beyond to address all my queries. I couldn't be happier with my purchase and the level of professionalism from Electric Rider. I highly recommend Electric Rider to anyone in search of top-notch electric bikes and outstanding customer service. Thank you, Electric Rider, for restoring my faith in online purchases!
A Alice Keswick
502 days ago

Bike still hasn’t arrived 6 weeks later

My review for electricrider.co.uk I ordered an electric cargo bike (£3k) and one the electric rider team assured me delivery could be arranged on my husband’s birthday which was last Friday. Nothing showed up, no one has replied to any of my emails (4 sent so far) or responded to the 5 voice messages I have left over the last week or so. I am being completely ignored and fear that this is a scam. Beware of this company.
D Dainis Lubans
511 days ago

I placed my order more than one month…

As a passionate lover of electric bikes, finding a reliable and customer-focused provider is non-negotiable for me. That's why I turned to ElectricRider for my latest purchase, and I couldn't be more thrilled with their service. From the moment I placed my order, I was met with transparency, efficiency, and genuine care. Despite the standard wait time of up to 3 weeks, I was kept well-informed throughout the entire process. The team was quick to respond to my initial inquiries and provided regular updates on the status of my order. The level of communication truly set my mind at ease, especially knowing the investment I was making. The seamless delivery of my electric bike was just the icing on the cake. The product quality exceeded my expectations, and it was evident that ElectricRider takes immense pride in the bikes they offer. If you're in search of an electric bike provider that prioritizes its customers and delivers top-notch products, ElectricRider is the clear choice. I couldn't be happier with my experience and my new electric bike. Thank you, ElectricRider, for your outstanding service!
D Dainis Lubans
511 days ago

I placed my order more than one month…

My review for electricrider.co.uk I placed my order more than one month ago, but I didn't receive any further information or updates. They replied only once to my email, saying that order can take up to 3 weeks, but now it's 5 weeks already and they stopped responding to my emails and phone calls. This is outrageous attitude, clients are left without any explanation about their orders and payments.
J Jamie Heeds
516 days ago

Cancelled my order with manufacturer…

After facing a disappointing experience with another company, I found Electric Rider, and I'm beyond grateful for the exceptional service and support they provide. When I placed my order with Electric Rider, I felt a mixture of excitement and apprehension due to my previous letdown. However, my worries were immediately alleviated as their team provided constant communication and updates throughout the entire process. From the moment I placed my order to the day it arrived, I felt informed and supported every step of the way. Unlike my previous experience, Electric Rider's customer service was unparalleled. They promptly addressed all my inquiries and ensured that I felt valued as a customer. Their dedication to customer satisfaction truly sets them apart. The electric bike I purchased from Electric Rider has become a game-changer for me. Its high quality and performance have exceeded my expectations, and I can't help but share my positive experience with family and friends. Thank you, Electric Rider, for restoring my faith in exceptional customer service and for providing a top-notch product that has enriched my daily life. I wholeheartedly recommend Electric Rider to anyone in search of quality electric bikes and outstanding customer care.
J Jamie Heeds
516 days ago

Cancelled my order with manufacturer…

My review for electricrider.co.uk Cancelled my order with manufacturer without telling me or being asked to do so. Customer service communication has been poor since placing the order and now I cannot get a response via email or even get through on the phone lines. Unsure if the company has gone out of business.
E ed chapman
529 days ago

good experience

When I decided to purchase the MBM EFunk Move from electricrider.co.uk, I was a bit unsure about buying such a big-ticket item online. However, I'm thrilled to report that my experience with the company has been nothing short of fantastic. From the moment I placed my order, everything went seamlessly. The electric bike arrived promptly and, much to my relief, completely undamaged. The delivery driver was incredibly helpful and maintained good communication throughout the delivery process. Moreover, I encountered a small issue post-purchase and reached out to their customer support team. I was pleasantly surprised by the quick and helpful responses I received. The support staff was attentive, courteous, and genuinely went out of their way to ensure my concern was resolved satisfactorily. I cannot recommend electricrider.co.uk enough. Not only do they offer top-quality products, but their commitment to stellar customer service has left a lasting impression on me. I'll certainly be returning for future purchases and encourage anyone in the market for electric bikes to give them a try. Thank you for the wonderful experience!

Introduction

Electricrider.co.uk is an established and reputable online retailer specializing in electric bikes and accessories. With a wide range of products and a user-friendly website, they aim to provide a convenient and enjoyable shopping experience for electric bike enthusiasts. In this comprehensive review, we will explore various aspects of Electricrider.co.uk, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the major advantages of Electricrider.co.uk is their extensive selection of electric bikes and accessories. They offer a wide range of products from well-known brands, allowing customers to find the perfect electric bike that suits their needs and preferences. Moreover, Electricrider.co.uk provides competitive pricing, ensuring that customers get good value for their money. Additionally, the website is user-friendly and easy to navigate, making the purchasing process smooth and hassle-free. However, one drawback of Electricrider.co.uk is that their prices can be slightly higher compared to some other online retailers. While the quality of their products justifies the pricing, it may deter budget-conscious customers.

User Experience

Electricrider.co.uk prioritizes user experience by offering a visually appealing website with intuitive navigation. The product categories are well-organized, making it convenient for customers to find their desired electric bikes or accessories. The search feature is efficient and allows users to filter the products based on various criteria such as brand, price range, and specifications. Additionally, each product page is informative, providing detailed descriptions, specifications, and customer reviews. The website also employs a secure checkout process, ensuring the safety of customers' personal and financial information.

Pricing and Value for Money

Electricrider.co.uk offers a range of electric bikes and accessories at competitive prices. While their pricing may be slightly higher compared to some other online retailers, it is justified by the quality of their products and the extensive selection they offer. Customers can be assured that they are getting value for their money when purchasing from Electricrider.co.uk.

Customer Service

Electricrider.co.uk has a strong commitment to providing excellent customer service. Their friendly and knowledgeable support team is readily available to assist customers with any inquiries or issues they may have. Whether through phone, email, or live chat, customers can expect prompt and helpful responses. The company also strives to ensure a smooth after-sales experience by providing assistance with warranties and repairs.

Product Quality and Selection

Electricrider.co.uk offers electric bikes and accessories from reputable brands known for their quality and performance. Each product undergoes thorough quality checks to ensure customers receive top-notch items. The range of electric bikes available caters to various styles and preferences, including mountain bikes, city bikes, folding bikes, and more. Additionally, Electricrider.co.uk provides a comprehensive selection of accessories such as batteries, chargers, helmets, and lights, allowing customers to enhance their electric biking experience.

Website Usability

The Electricrider.co.uk website is designed with user-friendliness in mind. Its intuitive interface and clear navigation make it easy for customers to browse and find the products they need. The search function is efficient and quickly filters results based on specific criteria, while the product pages provide all the necessary information in a well-structured format. The website is optimized for both desktop and mobile devices, ensuring a seamless shopping experience across different platforms.

Returns and Exchanges

Electricrider.co.uk has a fair and transparent returns and exchanges policy. Customers who wish to return or exchange their products can do so within a specified timeframe, provided the items are in unused and resalable condition. The company aims to handle returns and exchanges promptly, ensuring customer satisfaction.

Promotions and Discounts

Electricrider.co.uk regularly offers promotions and discounts on selected products. These discounts provide customers with opportunities to save money on their purchases. Customers are encouraged to subscribe to the Electricrider.co.uk newsletter or follow their social media accounts to stay updated about the latest promotions and discounts.

Reputation

Electricrider.co.uk has built a solid reputation as a reliable and trustworthy online retailer. They have garnered positive reviews from numerous satisfied customers who commend their product quality, customer service, and overall shopping experience. The company's commitment to providing high-quality electric bikes and accessories has earned them a strong and loyal customer base.

Payment Options

Electricrider.co.uk offers a variety of convenient payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports secure online payment methods such as PayPal, ensuring the safety of customers' sensitive information during transactions.

Loyalty Programs

At present, Electricrider.co.uk does not offer a specific loyalty program. However, they do occasionally provide exclusive offers and discounts to their loyal customers through newsletters and social media channels, rewarding them for their continued support.

Customer Reviews

Electricrider.co.uk values customer feedback and incorporates it into their ongoing efforts to improve their products and services. The website features customer reviews for each product, providing valuable insights for potential buyers. Customers can also find reviews on external platforms, further showcasing Electricrider.co.uk's dedication to transparency and customer satisfaction.

Community Involvement

Electricrider.co.uk actively engages with the electric bike community, participating in events, forums, and social media discussions. They support local cycling initiatives and collaborate with advocacy groups to promote sustainable transportation. Through their involvement, Electricrider.co.uk showcases their commitment to fostering a community of electric bike enthusiasts.

Shipping and Costs

Electricrider.co.uk offers reliable shipping options to ensure prompt and secure delivery of orders. The shipping costs may vary depending on the size and weight of the item, as well as the customer's location. Customers can find detailed information about shipping costs and estimated delivery times during the checkout process. Electricrider.co.uk aims to provide competitive shipping rates while maintaining the integrity of their packaging to protect the products during transit. In conclusion, Electricrider.co.uk is a reputable online retailer that offers a diverse range of electric bikes and accessories. With competitive pricing, excellent customer service, and a user-friendly website, they provide a valuable and enjoyable shopping experience. Electricrider.co.uk ensures product quality, selection, and usability meet the expectations of electric bike enthusiasts. While there may be slightly higher prices, the overall value for money, returns and exchanges policy, and occasional promotions and discounts make Electricrider.co.uk a trusted choice in the electric bike market. Their positive reputation, multiple payment options, and commitment to engagement within the community further solidify their position as a reliable and trusted electric bike retailer.