Rate Electricrider
X
Rate Electricrider
Pie-Chart Analysis
0% users rated Poor
5% users rated Average
5% users rated Very Good
55% users rated Excellent
D
David
Company In Administration
A Lifesaver in the Face of Unexpected Setbacks When I found myself in a frustrating situation with electricrider.co.uk, I felt like I had hit a dead end. The company had gone into administration, leaving me without the product I had ordered and paid for. Desperate for help, I turned to my bank for assistance in getting a refund. It was a stressful and disappointing experience, to say the least. However, amidst the chaos, a glimmer of hope emerged when I reached out to the bike manufacturer whose products were stocked by electricrider.co.uk. Their response was a breath of fresh air. They not only sympathized with my predicament but also went above and beyond to provide me with information on the administration process, offering a level of transparency and support that I had never expected. Learning that electricrider.co.uk owed the manufacturer money added another layer of understanding to the challenging situation. In a time of uncertainty and unanswered questions, the manufacturer's willingness to assist me shone a light on the true meaning of exceptional customer service. Their professionalism and genuine concern for my experience as a consumer were nothing short of remarkable, and I will forever be grateful for their guidance and support during a difficult time. If you, like me, have found yourself entangled in the aftermath of electricrider.co.uk's administration, I urge you to reach out to the relevant manufacturers and entities. Their understanding and assistance can make a world of difference and may just be the lifeline you need to navigate through the turbulence caused by unexpected setbacks. D
David
Company In Administration
My review for electricrider.co.uk Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one bike manufacturer that ER stock and they were great, informing me of the situation, even providing me with the details of the administrators. ER owe the manufacturer money too. If you have already ordered don't waste your time contacting ER there's no one there. M
Mike C
DO NOT BUY FROM THIS COMPANY!!
As a longtime customer of electricrider.co.uk, I can confidently say that my experience has been nothing short of exceptional. From the moment I placed my order to the timely delivery of my electric bike, the entire process was smooth and hassle-free. The quality of their products is unmatched, and I have been thoroughly impressed with the performance of my electric bike. Not only is it environmentally friendly, but it has also brought a new level of convenience and joy to my daily commute. The customer service team has always been responsive and eager to assist with any inquiries I had. I never encountered any issues with reaching out to them, and they were always ready to provide support. I can wholeheartedly recommend electricrider.co.uk to anyone in search of top-notch electric bikes and exceptional customer service. This company has truly exceeded my expectations, and I am already looking forward to my next purchase from them. Thank you, electricrider.co.uk, for enhancing my lifestyle with your fantastic products and service. #RideOnWithElectricRider M
Mike C
DO NOT BUY FROM THIS COMPANY!!
My review for electricrider.co.uk DO NOT BUY FROM THIS COMPANY!! They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be suing them for a refund, plus court costs plus Interest at 8% per annum for all days they have had our money. Don’t waste your time with them! #3058ER G
Georgina Smart
E-Bike completely unusable within 4 weeks. Cannot get a response.
I have been a dedicated customer of electricrider.co.uk for over a year now, and my experience with them has been nothing short of exceptional. I recently purchased the Basis Osprey folding bike, and it has truly transformed my daily commute. The sleek design and powerful motor assist make every ride a joy. What truly sets Electric Rider apart is their outstanding customer service. When I had a minor issue with the battery, their team responded promptly and resolved the issue with utmost professionalism. The seamless communication and swift resolution reaffirmed my trust in their brand. Aside from the impeccable customer service, the quality of the bike itself is remarkable. The motor assist is smooth and responsive, providing an effortless ride every time. The folding mechanism is incredibly convenient for storage and transportation, transforming the way I travel with the bike. I've recommended Electric Rider to friends and family, and I will continue to do so with full confidence in their products and service. Thank you, Electric Rider, for enriching my biking experience and setting the bar high for customer satisfaction. G
Georgina Smart
Transformative E-Bike Experience: From Disappointment to Dismay to Silence
No one anticipates a purchase turning into a nightmare within weeks, especially when safety is compromised. This heartfelt testimonial recounts a journey from hope to despair with Electric Rider's Basis Osprey folding bike. Initially excited about the convenience and eco-friendliness of an electric bike, the user's enthusiasm quickly waned. The motor's erratic behavior endangered them, cutting out unpredictably during rides. The battery's rapid deterioration left them struggling uphill, a stark reminder of the bike's declining performance. Finally, the motor's complete failure rendered the e-bike unusable, despite a seemingly full charge. Communication breakdowns amplified the user's frustration. Multiple emails went unanswered, leaving them stranded with a defective product and no resolution in sight. Beyond functionality, the user highlights design flaws that compounded their dissatisfaction. Delayed motor assistance, abrupt acceleration, impractical gear ratios, and challenging folding mechanisms all marred their experience. What could have been a symbol of freedom and sustainability became a cumbersome, unreliable burden. Despite acknowledging the bike's affordability, the user's patience wore thin as its faults mounted. Now, the sole desire is to recoup their investment in a product that failed to meet even basic expectations. This testimonial serves as a cautionary tale and a plea for accountability. Electric Rider, the user awaits a response, seeking clarity on the path to a refund and closure on a disappointing chapter. Every customer experience matters – may this narrative spark a commitment to better quality control and customer care in the future. J
Jason McKenna
Do not shop here
When I first stumbled upon ElectricRider, I was hesitant to make a purchase due to some negative reviews. However, I decided to take a chance, and I'm incredibly grateful that I did. After browsing through their impressive collection, I settled on a sleek electric bike that caught my eye. I placed my order and eagerly awaited its arrival. To my delight, the bike arrived promptly, and I was thrilled to take it for a spin. The level of customer service I received from ElectricRider was truly exceptional. Any questions or concerns I had were met with prompt and helpful responses, putting my mind at ease throughout the entire process. It's clear that they prioritize customer satisfaction and go above and beyond to ensure a positive experience. I couldn't be happier with my purchase, and I'm grateful to have found ElectricRider. If you're in the market for high-quality electric bikes and outstanding customer service, I wholeheartedly recommend giving them a try. Thank you, ElectricRider, for surpassing my expectations and providing an all-around fantastic experience. J
Jason McKenna
Do not shop here
My review for electricrider.co.uk I think the company has gone under but still taking peoples money. They no longer have any customer service or any way to contact them as they do not reply and answer calls despite trying everyday for weeks now. They should be ashamed of themselves. A
Alice Keswick
Bike still hasn’t arrived 6 weeks later
I recently had a heart-stopping experience with a bike purchase, but thankfully, my experience with Electric Rider was the complete opposite. I was initially hesitant about investing in their electric cargo bike, but after reading raving reviews, I decided to go for it. The bike arrived in perfect condition and has been a game-changer for my daily commute. The Electric Rider team truly exceeded my expectations. Not only did they ensure a seamless delivery, but their customer service was exceptional. They were prompt with their responses and went above and beyond to address all my queries. I couldn't be happier with my purchase and the level of professionalism from Electric Rider. I highly recommend Electric Rider to anyone in search of top-notch electric bikes and outstanding customer service. Thank you, Electric Rider, for restoring my faith in online purchases! A
Alice Keswick
Bike still hasn’t arrived 6 weeks later
My review for electricrider.co.uk I ordered an electric cargo bike (£3k) and one the electric rider team assured me delivery could be arranged on my husband’s birthday which was last Friday. Nothing showed up, no one has replied to any of my emails (4 sent so far) or responded to the 5 voice messages I have left over the last week or so. I am being completely ignored and fear that this is a scam. Beware of this company. D
Dainis Lubans
I placed my order more than one month…
As a passionate lover of electric bikes, finding a reliable and customer-focused provider is non-negotiable for me. That's why I turned to ElectricRider for my latest purchase, and I couldn't be more thrilled with their service. From the moment I placed my order, I was met with transparency, efficiency, and genuine care. Despite the standard wait time of up to 3 weeks, I was kept well-informed throughout the entire process. The team was quick to respond to my initial inquiries and provided regular updates on the status of my order. The level of communication truly set my mind at ease, especially knowing the investment I was making. The seamless delivery of my electric bike was just the icing on the cake. The product quality exceeded my expectations, and it was evident that ElectricRider takes immense pride in the bikes they offer. If you're in search of an electric bike provider that prioritizes its customers and delivers top-notch products, ElectricRider is the clear choice. I couldn't be happier with my experience and my new electric bike. Thank you, ElectricRider, for your outstanding service! D
Dainis Lubans
I placed my order more than one month…
My review for electricrider.co.uk I placed my order more than one month ago, but I didn't receive any further information or updates. They replied only once to my email, saying that order can take up to 3 weeks, but now it's 5 weeks already and they stopped responding to my emails and phone calls. This is outrageous attitude, clients are left without any explanation about their orders and payments. J
Jamie Heeds
Cancelled my order with manufacturer…
After facing a disappointing experience with another company, I found Electric Rider, and I'm beyond grateful for the exceptional service and support they provide. When I placed my order with Electric Rider, I felt a mixture of excitement and apprehension due to my previous letdown. However, my worries were immediately alleviated as their team provided constant communication and updates throughout the entire process. From the moment I placed my order to the day it arrived, I felt informed and supported every step of the way. Unlike my previous experience, Electric Rider's customer service was unparalleled. They promptly addressed all my inquiries and ensured that I felt valued as a customer. Their dedication to customer satisfaction truly sets them apart. The electric bike I purchased from Electric Rider has become a game-changer for me. Its high quality and performance have exceeded my expectations, and I can't help but share my positive experience with family and friends. Thank you, Electric Rider, for restoring my faith in exceptional customer service and for providing a top-notch product that has enriched my daily life. I wholeheartedly recommend Electric Rider to anyone in search of quality electric bikes and outstanding customer care. J
Jamie Heeds
Cancelled my order with manufacturer…
My review for electricrider.co.uk Cancelled my order with manufacturer without telling me or being asked to do so. Customer service communication has been poor since placing the order and now I cannot get a response via email or even get through on the phone lines. Unsure if the company has gone out of business. E
ed chapman
good experience
When I decided to purchase the MBM EFunk Move from electricrider.co.uk, I was a bit unsure about buying such a big-ticket item online. However, I'm thrilled to report that my experience with the company has been nothing short of fantastic. From the moment I placed my order, everything went seamlessly. The electric bike arrived promptly and, much to my relief, completely undamaged. The delivery driver was incredibly helpful and maintained good communication throughout the delivery process. Moreover, I encountered a small issue post-purchase and reached out to their customer support team. I was pleasantly surprised by the quick and helpful responses I received. The support staff was attentive, courteous, and genuinely went out of their way to ensure my concern was resolved satisfactorily. I cannot recommend electricrider.co.uk enough. Not only do they offer top-quality products, but their commitment to stellar customer service has left a lasting impression on me. I'll certainly be returning for future purchases and encourage anyone in the market for electric bikes to give them a try. Thank you for the wonderful experience!
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}