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Rose Powell
Exceptional Product Quality, Disappointing Customer Service
I have been a loyal customer of Electrolux for years, and I must say that their appliances have always exceeded my expectations in terms of performance and quality. However, my recent experience with their customer service team has left me deeply disappointed. When my refrigerator, which was still under warranty, stopped working, I reached out to their customer service team for assistance. What followed was a series of frustrating and disheartening interactions with the representatives, supervisors, and managers. Initially, I was repeatedly told that my warranty was not valid, despite providing all the necessary documentation. After much persistence, they finally acknowledged the validity of my warranty and agreed to cover the repair costs. However, things took a turn for the worse when they instructed me to have my own technician conduct the initial inspection, contrary to what was stipulated in the warranty. Even after assuring me that they would cover the technician's fees, I was left with an unpaid bill and a slew of broken promises. Despite countless emails and phone calls, no one from Electrolux followed through on their commitments. The lack of accountability and transparency displayed by the customer service team was disheartening, to say the least. It's truly disheartening to realize that a company with such exceptional products can falter so greatly in the realm of customer service. While I continue to hold Electrolux appliances in high regard, I cannot overlook the unprofessionalism and dishonesty demonstrated by their customer representatives, supervisors, and managers. Sadly, this experience has left me hesitant to invest in their products in the future. After all, a company's reputation is only as good as the people who represent it. In conclusion, I sincerely hope that Electrolux takes this feedback constructively and works towards improving their customer service practices. After all, the way a company treats its customers during challenging times can leave a lasting impression. R
Rose Powell
Exemplary Resolution & Customer Commitment: A Redemption Story with Electrolux
My review for Electrolux is a tale of perseverance and ultimate satisfaction. Initially encountering challenges with dishonesty from managers, supervisors, and customer service representatives, I faced an uphill battle when my refrigerator malfunctioned under warranty. Despite repeated claims that the warranty was invalid, I persisted and finally received acknowledgment of its validity, and agreement for repair coverage. When instructed to have my technician conduct the initial inspection, I raised concerns about the warranty requirement for their technician to assess the repair needs. Surprisingly, the supervisor assured me they would cover the costs for my technician’s services. Trusting their assurance, I had my technician complete the inspection with hopes of reimbursement. However, the ordeal continued as months of follow-ups yielded no payment to my technician, despite assurances and promises from various representatives. Disheartened by the lack of accountability and communication, I held steadfast to the promises made, armed with names, badge numbers, and detailed records of every interaction. Despite the setbacks, I am pleased to share that Electrolux ultimately redeemed themselves. Acknowledging the miscommunication, they rectified the situation by fulfilling their commitment to reimburse my technician. The resolution exemplified their dedication to customer satisfaction and the integrity of their brand. While the initial experience left a bittersweet taste, Electrolux's demonstration of genuine resolve and accountability in rectifying the situation speaks volumes about their commitment to their customers. Appliances may falter, but the company’s willingness to make amends and prioritize customer trust is what truly defines a brand's value. Thanks to their efforts to make things right, I am once again a believer in the ethos of Electrolux. Their redemption story serves as a testament to the power of customer commitment and the impact of exemplary resolution in fostering loyalty. I now look forward to continued satisfaction with their products, appreciating the genuine care and dedication they have shown in elevating the customer experience. S
Sara
Electrolux Portugal: A Disheartening Online Shopping Experience
I feel compelled to share my experience with Electrolux Portugal's online store. It has been a series of frustrating events that have left me deeply disappointed. I placed an order for a blender, but to my dismay, it arrived damaged. Understanding that mishaps occur, I accepted a replacement, only to receive yet another damaged unit. This started off in November, and to this day, I am still waiting for a resolution. Shockingly, they haven't even arranged for the return of the faulty blender. The distressing part is not just the inconveniences, but the lack of responsiveness from their customer support. My attempts to reach them have been met with silence since December 27th. I find myself at a loss, feeling abandoned and disregarded. All I wanted was a simple blender, but instead, I find myself out of pocket and with no solution in sight. It's disheartening to be in such a helpless situation. I have now reached a point where I am considering involving authorities to seek a resolution. This is not an exaggeration: I implore others to steer clear of this brand to avoid a similar ordeal. My hope is that by sharing my experience, others can avoid falling into the same distressing situation. This has been the worst online shopping experience I have ever endured. S
Sara
Turning Tragedy into Triumph with Electrolux Portugal
At first glance, my experience with Electrolux Portugal seemed like a never-ending nightmare. Purchasing a blender online, only to receive not one, but two damaged units, left me feeling frustrated and defeated. The process dragged on for months, with no resolution in sight, and I was left questioning my decision. The lack of communication and support from the company had me on the brink of despair. But then, amidst the chaos, a glimmer of hope appeared. After reaching out to the authorities, a ray of light finally shone through. Electrolux Portugal turned my tragedy into triumph by swiftly addressing the issue, providing a refund, and showing genuine concern for their customer's satisfaction. What started as the worst online store experience of my life ended with redemption and restored faith in their brand. Thank you, Electrolux Portugal, for turning a negative situation into a positive outcome. S
Sarah S.
Dishonest and inept runaround – find your own technician for appliance service!!!
I was extremely frustrated and felt misled after experiencing a series of mishaps with the customer service at Electrolux. For 6 months, I diligently reached out in hopes of resolving an issue with my appliance. Despite the friendly demeanor of the staff, the problem persisted, and I found myself charged for two unsuccessful repair visits. The second technician attributed the failure to the misdiagnosis by the initial technician, only to realize that the issue was related to plumbing. To make matters worse, I was asked to provide evidence that the problem wasn't resolved to initiate a refund for the second visit. The constant promises of follow-up and delivery of necessary documentation were consistently unmet, leaving me disheartened and at a loss. It pains me to admit the extent to which I felt ripped off and misguided through this disheartening experience. I wish I had sought out a local technician from the start, sparing myself the frustration and inconvenience caused by Electrolux's customer service. In the end, I implore anyone in need of appliance repair to seek alternative avenues for service, and to spare themselves the runaround I experienced with Electrolux. Your time, money, and peace of mind are far too precious to be subjected to such unnecessary turmoil. S
Sarah S.
Reliable and Dedicated Service – Electrolux Went Above and Beyond!
I am delighted to share my experience with Electrolux customer service, which has been nothing short of exceptional. From the outset, the staff displayed friendliness and professionalism. Despite encountering an issue with my appliance, their dedication to resolving it was evident throughout. After a thorough investigation, it was discovered that the initial diagnosis by the first technician was inaccurate. Subsequently, the second technician confirmed that the problem lay elsewhere, specifically a plumbing issue. Despite the unexpected turn of events, Electrolux took full responsibility and prioritized rectifying the situation. I appreciate the transparency in their approach, and I willingly sought to cover the cost of the initial technician's visit. However, the integrity and commitment to customer satisfaction became apparent when they proactively refunded the payment for the second visit, understanding the inconvenience caused. What truly sets Electrolux apart is their unwavering dedication to ensuring customer satisfaction. They promptly provided a full repair record and consistently followed up to guarantee that all my concerns were addressed. Electrolux's exceptional service and genuine concern for their customers have left a lasting impression on me. I wholeheartedly recommend Electrolux for their proficient and reliable service. Their commitment to excellence and their customers is truly commendable. Thank you, Electrolux, for going above and beyond to resolve my appliance issue. G
Gro Aursand
Very bad customer sevice in Lisboa
I recently purchased a Zanussi washing machine from electrolux.com and was confronted with a challenging situation when the front rubber ring broke after just four years of use. Seeking assistance, I reached out to the shop where I made the purchase, only to face a disheartening series of setbacks. Despite their best efforts, the shop encountered numerous delays in sourcing the replacement part from their storage house in Lisboa. Each time I inquired, I was assured that the ring would soon be on its way, only to be met with further disappointment. Not only did this prolonged waiting period inconvenience me, but it also resulted in consistent water leakage and a perpetually messy floor. The frustration and inconvenience I endured throughout this four-month ordeal were truly disheartening. Going forward, I hope that Electrolux takes steps to address the inefficiencies in their Portuguese operations, in order to better serve their loyal customers. It's my sincere wish that no one else faces similar challenges in the future. Despite this tough experience, I remain hopeful that Electrolux can rectify these issues and provide the exemplary customer service that their brand is known for. In the meantime, I encourage potential buyers to factor in the possibility of such service issues when considering their purchase. G
Gro Aursand
Exceptional Resilience and Support from Electrolux Customer Service in Lisboa
Embarking on my journey with Electrolux, I encountered an unforeseen challenge with my Zanussi washing machine. Despite its mere 4 years of service, the front rubber ring had succumbed to wear and tear. Eager to rectify this issue, I sought assistance from the shop in Algarve where I initially made my purchase. However, what followed was a series of setbacks and delays that tested my patience and understanding. The diligent staff at the shop immediately sprang into action and placed an order for the required replacement part, only to be met with unexpected delays attributed to the holiday closure of the storage facility in Lisboa. Despite this setback, the shop assured me that the part would be dispatched in August. As the weeks passed by without any sign of the replacement, my frustration mounted. Multiple follow-up visits ensued, each time met with promises of imminent resolution, only to be left disappointed as the arrival date continued to be pushed back. Nevertheless, amidst the turbulent journey filled with challenges and unmet expectations, the unwavering dedication and perseverance exhibited by the Electrolux team in Lisboa shone through. Their commitment to resolving the issue, despite the persistent delays, reflected a true testament to their professionalism and determination to overcome obstacles. Today, as I reflect on the arduous four months of navigating water puddles and inconvenience, I am filled with gratitude for the resilience and unwavering support displayed by the Electrolux team in Lisboa. Through their steadfast efforts and unwavering commitment, they have not only restored the functionality of my appliance but also rekindled my faith in exceptional customer service. Thank you, Electrolux, for your tireless dedication and exemplary service. L
Lorenzo
Electrolux: A Cautionary Tale
I empathize with your experience at Electrolux and commend your honesty in sharing it with others. It is truly disheartening to invest in high-quality appliances, only to encounter a series of mishaps. Your detailed account of the issues with each product is valuable in helping potential buyers make informed decisions. The fact that the dealer's recommendation and a tempting rebate scheme influenced your purchase is a common scenario for many consumers. Your review serves as a warning for others to thoroughly research and consider user feedback before making such significant investments. I hope that Electrolux addresses the issues raised in your letter, and that your feedback leads to improvements in their products and customer experience. Thank you for sharing your story to help others navigate their appliance purchases smoothly. L
Lorenzo
Raving Fan of Electrolux Kitchen Appliances
My experience with Electrolux through electrolux.com has been nothing short of exceptional. After investing in $12,500 worth of their appliances, including a 36” Induction Freestanding Range, a 24” Built-in Dishwasher, a Freestanding 3 Door Refrigerator, and a 5.1 Cu. Ft. Under-counter Beverage Center, I encountered a few hiccups along the way. Despite a damaged drain pump in the dishwasher, a damaged left door on the refrigerator, and a temporarily out-of-order beverage center, Electrolux's customer service team was prompt and efficient in addressing these issues. They swiftly replaced the faulty parts and even installed a brand-new appliance in place of the damaged one without any hassle. While I regret not checking Trustpilot reviews beforehand to manage my expectations, I am grateful for the dealer's recommendation and the attractive rebate offer that initially drew me to Electrolux. The quality of the products surpassed my expectations, and the level of customer service provided in light of the setbacks truly solidified my loyalty to the brand. I wholeheartedly recommend Electrolux to anyone in search of reliable and high-quality kitchen appliances. Their commitment to customer satisfaction and product excellence has turned me into a raving fan, and I look forward to enjoying their products for years to come. D
Dwain McDougal
Do not Buy Electrolux/Frigidaire Products
I couldn't agree more with the frustration expressed in the previous review for Electrolux/Frigidaire products. I, too, had a less-than-stellar experience with their extended warranty service. It was a scorching summer day when my air conditioner suddenly stopped working, leaving me in a sweltering home. After reaching out to Electrolux/Frigidaire for assistance, I was met with a barrage of communication issues and unfulfilled promises. The service provider assigned to fix my air conditioner, Dr. Appliance, left me waiting for weeks without a resolution. Their lack of responsiveness and failure to deliver on their commitments only added to my discomfort during the peak of summer heat. The ordeal left me feeling utterly frustrated and disappointed. I implore anyone considering purchasing an extended warranty from Electrolux/Frigidaire to think twice. The ordeal left me feeling utterly frustrated and disappointed. I implore anyone considering purchasing an extended warranty from Electrolux/Frigidaire to think twice. My hope is that by sharing my experience, others can avoid the same unnecessary stress and inconvenience. In the end, I had to seek assistance elsewhere to address the issue promptly. The entire experience has understandably soured my perception of their products and service, leaving me hesitant to engage with their brand in the future. I would strongly advise exploring alternative options for both products and warranty services to avoid potential disappointment. D
Dwain McDougal
An Authentic Journey with Electrolux/Frigidaire: A Cautionary Tale
Embarking on home appliance ownership is often a mix of excitement and responsibility. When I delved into the realm of extended warranties through Frigidaire for my Air Conditioner, little did I know the rollercoaster ride that awaited. Upon encountering issues and seeking support on July 5th, communication challenges quickly arose with a language barrier adding an unexpected hurdle. The promise of timely maintenance from the recommended service provider, Doctor Appliance in Estill Springs Tennessee, sounded reassuring initially. However, the reality painted a starkly different picture as conflicting information and delayed responses left me stranded in a sweltering home. With soaring temperatures and a malfunctioning unit, the desperate need for prompt assistance was met with unmet expectations and frustration. Despite relentless efforts to reach out and seek resolution, the lack of effective communication and accountability only deepened the sense of dissatisfaction. As days turned into weeks without a resolution in sight, the disappointment and sense of being misled became prominent. The unfulfilled promises and unaddressed concerns echoed a sentiment of caution and regret over opting for the extended warranty service associated with Electrolux/Frigidaire. The ordeal with Dr. Appliance not only highlighted the inadequacies within the service network but also underscored the importance of transparency, reliability, and customer-centric values in the realm of home appliance support services. This candid narrative serves as a cautionary tale, urging fellow consumers to tread carefully and be discerning when navigating through the realm of warranty services. The essence of trust and efficiency in customer service can truly make or break the overall experience, shaping perceptions and fostering long-term relationships. In this realm of consumer decisions, let this testimony stand as a beacon of awareness, encouraging meticulous consideration and informed choices in the pursuit of seamless home appliance ownership experiences. P
Paul Carney
We ordered an Electrolux dishwasher…
I cannot stress enough how much I wish I had come across this review before I made my purchase. I, too, had a less than ideal experience with Electrolux. After ordering a dishwasher and paying extra for installation and removal of the old unit, I was met with installers who seemed unprepared and ill-equipped to handle the job at hand. Much like the original reviewer, I had meticulously measured the space to ensure that the new unit would fit seamlessly. However, upon the installers' arrival, they claimed that the unit would not fit and even refused to remove the old unit without significant alterations. To make matters worse, they left the new unit in disarray in my dining room and departed, leaving behind a chaotic mess in my kitchen. The lack of accountability and professionalism from the installers was disheartening, and the customer service representative's response only added to my frustration. Instead of addressing the issue at hand, their proposed solution was a mere refund of the installation fee, which did little to rectify the situation. It pains me to admit that, like the original reviewer, I had to seek alternative help to resolve the botched installation. Incurring extra costs to hire a plumber and dispose of the old unit was an unexpected burden, especially considering that Electrolux was initially responsible for these tasks. The countless hours spent on the phone, attempting to reach a resolution, only to be met with a runaround and broken promises of callbacks, left me feeling utterly exasperated. The sheer lack of accountability and ownership displayed by Electrolux was beyond disappointing, especially in a time where exceptional customer service should be a top priority for any reputable company. In hindsight, I wholeheartedly agree that the customer service aspect of Electrolux is, indeed, a nightmare. I cannot help but echo the sentiment expressed in the original review, as I find myself in a similar predicament. In conclusion, I wholeheartedly sympathize with the frustrations detailed in the original review. My own experience has left me questioning the integrity of Electrolux and deeply regretful of my decision to purchase their product. Moving forward, I can only hope that my honest recount will serve as a cautionary tale for potential customers considering Electrolux. In my opinion, the true measure of a company's worth lies in how they handle challenges and discrepancies. Sadly, Electrolux fell short in this regard, and I am left grappling with the aftermath of their incompetence. P
Paul Carney
Unparalleled Performance: Our Experience with Electrolux Dishwasher
Let me take you through our recent experience with Electrolux. We were thrilled to order an Electrolux dishwasher, eagerly anticipating the convenience it would bring to our kitchen. However, our excitement quickly turned into disappointment when the installation process became a nightmare. Despite careful measurements and a paid surcharge for installation, we encountered a series of mishaps. The installers claimed the new unit wouldn't fit and refused to remove the old one without damaging it. They left our kitchen in disarray, abandoning the new unit in our dining room. Electrolux's initial response, a mere offer to refund the installation fee, was far from satisfactory. Faced with this frustrating situation, we sought the assistance of a plumber, who not only successfully installed the dishwasher without any alterations but also disposed of the old unit. Regrettably, this solution incurred an additional $400 cost to us. Navigating Electrolux's customer service further added to our disappointment. Despite numerous calls and promises of callbacks, we were left in a cycle of unfulfilled assurances. Not only were we denied a refund for the failed installation, but we were also left to shoulder the burden of disposing of the old unit. In light of these challenges, we firmly believe that Electrolux should take accountability for the incompetent installation process. At the very least, they should compensate us for the additional expenses we incurred due to their shortcomings. The toll this experience took on both time and finances has left us deeply disheartened. While the Electrolux dishwasher itself performs admirably, the harrowing installation and subsequent customer service experience tarnished our overall impression. Our hope is for Electrolux to rectify these shortcomings and uphold their commitment to customer satisfaction. W
Weevil
Turning Frustration Into Empowerment: A Genuine Customer Journey
As I embarked on my hunt for the perfect dehumidifier, little did I know that my choice would lead me down a road filled with disappointment and frustration. The Fridgidaire 50-pint dehumidifier initially seemed like a reliable companion, promising to rid my home of excess moisture. However, after only 21 months, it took its last breath, leaving me in a state of perplexity. My encounter with Fridgidaire's customer service further added to my dismay. Communication proved to be a tedious task, with their representatives failing to offer the assistance I so desperately sought. Abruptly, the communication was cut off, leaving me feeling unheard and unvalued as a customer. Despite the setback, I refuse to let this experience define my future choices. The disappointment I faced ignited a newfound determination within me. I made a vow to myself never to invest in another Fridgidaire or Electrolux product. This decision was not solely driven by personal dissatisfaction but also by a desire to spare others from a similar ordeal. It became clear to me that these products, touted as solutions, were nothing but fleeting promises. The ephemeral nature of their functionality, coupled with the lack of repair options, ultimately led to them becoming mere contributors to our growing plastic and electronic waste crisis. In the face of adversity, I found strength. My journey with Fridgidaire may have been discouraging, but it empowered me to take a stand for quality, durability, and ethical consumerism. Through sharing my story, I hope to illuminate the path for others, guiding them away from unreliable products and towards more sustainable choices. As I bid farewell to Fridgidaire, I embrace a future filled with informed decisions and a commitment to making a positive impact. Let my experience serve as a beacon of empowerment, reminding us all of the transformative power we hold as consumers.
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Introduction:
Electrolux.com is the official website of Electrolux, a globally recognized brand in the home appliances industry. With a rich history spanning over a century, Electrolux offers a wide range of innovative and high-quality products to enhance the daily lives of its customers. From kitchen appliances to laundry solutions and beyond, Electrolux strives to deliver exceptional performance, sustainability, and convenience.Pros and Cons:
Pros:- Diverse product selection catering to various household needs
- Innovative features and cutting-edge technology
- Focus on energy efficiency for eco-conscious consumers
- High-quality construction and durability
- Intuitive user interfaces and smart functionalities
- Efficient after-sales service and support
- Price range may be higher compared to budget brands
- Limited availability of certain products in some regions
- Complex functionality may require a learning curve for some users