Users Voice for Elfcosmetics

71% users rated Terrible
12% users rated Poor
2% users rated Average
5% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Elfcosmetics
Elfcosmetics Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Elfcosmetics Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 17 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.4 1 2.3 4.5 3.9 5
Oct 2022 1.2 1 3.6 3.6 4.7 1
Nov 2022 1 1 5 4.4 3.8 5
Dec 2022 5 5 1.8 5 5 2
Mar 2023 2.8 1.5 5 4.1 4.2 5
Line Chart for Rating of peer stores

elfcosmetics.com

paypal.com

airportparkingreservations.com

greenmangaming.com

everyplate.com

amiclubwear.com

Detailed Elfcosmetics Review by

Introduction

elfcosmetics.com is an online store that offers a range of affordable beauty products, including makeup, skincare, brushes, and tools, for all skin types and tones. Founded in 2004, elfcosmetics.com has become a popular choice among makeup enthusiasts, especially those looking for quality products at affordable prices.

Pros and Cons

Pros:
  • Large selection of products
  • Reasonably priced
  • Free shipping on orders over $15
  • Cruelty-free and vegan options available
Cons:
  • No physical stores
  • Some products may not be suitable for sensitive skin

User Experience

elfcosmetics.com is a user-friendly website that is easy to navigate. The search function is efficient and allows customers to quickly find the products they are looking for. The website is also mobile-friendly, making it easy for customers to shop on the go.

Pricing and Value for Money

Pricing on elfcosmetics.com is affordable, with most products ranging from $1 to $20. The quality of the products is good, especially for the price, making it a great value for money.

Alternatives

Alternative websites that offer similar products include ColourPop, Wet n Wild, and BH Cosmetics.

Customer Service

elfcosmetics.com offers a range of customer service options, including live chat, email, and phone support. Customer service representatives are knowledgeable and helpful in resolving any issues that customers may have.

Product Quality and Selection

The quality of elfcosmetics.com products is good, especially considering the low price point. There is a wide selection of products available, ranging from makeup to skincare to brushes and tools. The website also offers cruelty-free and vegan options.

Website Usability

The website is easy to use and navigate, with a clean and modern design. The website is also mobile-friendly, making it easy for customers to shop on the go.

Returns and Exchanges

Returns and exchanges are accepted within 30 days of purchase. Products must be unused and in their original packaging. elfcosmetics.com offers free returns and exchanges.

Promotions and Discounts

elfcosmetics.com regularly offers promotions and discounts, including free gifts with purchase, percentage off sales, and free shipping on orders over a certain amount. Customers can also sign up for the email newsletter to receive exclusive promotions and discounts.

Reputation

elfcosmetics.com has a good reputation for offering quality products at affordable prices. The brand is also known for being cruelty-free and vegan-friendly.

Payment Options

elfcosmetics.com accepts a variety of payment options, including Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs

elfcosmetics.com offers a loyalty program called Beauty Squad. Members can earn points for purchases, reviews, and social media engagement. Points can be redeemed for rewards and exclusive discounts.

Customer Reviews

Customer reviews on elfcosmetics.com are overwhelmingly positive, with customers praising the quality of the products and the affordable prices.

Community Involvement

elfcosmetics.com is committed to giving back to the community through their support of organizations such as Girls Inc. and of the United Nations Girl Up initiative. They also engage with their customers on social media and through their Beauty Squad loyalty program.

Shipping and Costs

elfcosmetics.com offers free shipping on orders over $15 within the United States. Expedited shipping options are available for an additional cost. International shipping is also available at an additional cost.

Elfcosmetics Recent User Reviews

User Rating

👤

Reviewer Name: Sophie

Review Submission Date: 2022-11-30

Review Title: I ORDERED SOMETING 10 DAYS AGO AND IT…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ORDERED SOMETING 10 DAYS AGO AND IT STILL HAS NOT BEEN SHIPPED. YOU GUYS SHOULD GIVE A SHIPPING ESTIMATE WHEN ORDERING IF YOU KNOW THERE IS A DELAY. LIKE WHAT THE HELL?? I WANT MY MONEY BACK NOW. NOT EVEN INTERESTED ANYMORE.

👤

Reviewer Name: J Boyd

Review Submission Date: 2022-11-29

Review Title: Absolutely appalling
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolutely appallingParcel never received They have ignored multiple contacts via their website contact us and TwitterDo not waste your money

👤

Reviewer Name: Linda Millie

Review Submission Date: 2022-10-25

Review Title: Great quality products
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great quality products, with good ingredients at affordable prices! Love the e.l.f. Holy Hydration! Face Cream - Spf 30 and the e.l.f. Holy Hydration! Eye Cream. I also purchased e.l.f. Bite-size Lip Balm - Berry and eyliner pen and I have to say all are amazing!

👤

Reviewer Name: Toni Watson

Review Submission Date: 2022-10-16

Review Title: I love their products
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love their products! They are way more affordable thantheir competition! I am giving ELF 4 stars becauseMy order from October 3rd didn't arrive until Oct.13th which I consider a slow delivery. My Oct. 7th order arrived on the 14th. Seven to ten days is much slower than other companies but I do love all of their products and will continue to order from them.

👤

Reviewer Name: Michelle Masters

Review Submission Date: 2022-10-09

Review Title: Cheap rubbish don't waste your money
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I got so excited when I released this company was paraben free. I spent about £40 in Superdrug om their products. OMG never again, they are cheap and awful. The mascara is shocking, the powder doesnt go on, the eyeshadow doesnt stay on, the concealer is like glue. Cheap rubbish don't waste your money. Mine will be going back

👤

Reviewer Name: Mrs Natalie Kelly

Review Submission Date: 2022-09-30

Review Title: Do not buy from ELF cosmetics
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Do not buy from ELF cosmetics - their customer service is rubbish - wish I had seen all the reviews before I bought!

👤

Reviewer Name: Denise Sewell

Review Submission Date: 2022-09-26

Review Title: Recieved my order after about a week
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Recieved my order after about a week , colours were not as seen on wed site , found out No Returns ! all went in the bin ., total waste of money , spend your money elsewhere Do Not shop here !!

👤

Reviewer Name: Pauline

Review Submission Date: 2022-09-08

Review Title: Ordered two eyebrow pencils - useless!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered two eyebrow pencils, in the sale, however they are useless, already in the bin. That are both completely dried out and with the slightest pressure the pencil leads just snapped where they were so brittle. A complete waste of money …. And postage!!!

👤

Reviewer Name: Cee L

Review Submission Date: 2022-09-08

Review Title: long shipping and no customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Placed an order 5 days ago, no shipping email. Says it’s still processing. Have been trying to contact customer service for days and heard nothing. And my moneys already been taken

👤

Reviewer Name: Cindy

Review Submission Date: 2022-09-08

Review Title: No returns!!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Received my order. Tried to return same day it arrived. No returns no refunds = no customers. Go anywhere else. Poor customer service