Users Voice for Elitesupps

7% users rated Terrible
1% users rated Poor
0% users rated Average
2% users rated Very Good
90% users rated Excellent
Pie Chart Review Representation for Elitesupps
Elitesupps Overall rating
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Review article published on: 14 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 3.8 4.5 4.8 4.1 1.2
Oct 2022 4.6 4.2 4.7 4.2 3.9 1.3
Nov 2022 5 2.8 4.5 3.9 4.1 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 4 3.4 4.1 3.1 3 1.4
Line Chart for Rating of peer stores

elitesupps.com.au

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Detailed Elitesupps Review by

Introduction

Elite Supps is a leading online retailer of sports nutrition, supplements and health-related products. The company's mission is to provide a comprehensive and diverse range of high-quality products for every need and fitness level. Whether you are a professional athlete or a fitness enthusiast, Elite Supps has the tools to help you reach your individual goals. The website provides customers with a user-friendly online shopping experience, with detailed product descriptions, informative blogs, and exceptional customer service.

Pros and Cons

Pros:
  • Comprehensive range of products
  • User-friendly website
  • Informative blogs and articles
  • Exceptional customer service
  • Regular promotions and discounts available
Cons:
  • Shipping costs can be high for some orders
  • Some products can be expensive (though quality appears to justify the price)

User Experience

The Elite Supps website is user-friendly and easy to navigate. Customers can browse product categories, read informative blog articles, and find detailed product descriptions, ingredients, and nutritional information. One of the benefits of the website is that it provides a comprehensive selection of products to suit different needs and fitness levels. Customers can also create an account to save their details and stay up-to-date with promotions and new products.

Pricing and Value for Money

In general, Elite Supps' products range from mid to high priced, depending on the category and brand. While some products may be more expensive than others, customers can be assured that the products sold on this site are of high-quality and sourced from reputable brands. Moreover, Elite Supps often provides regular discount codes, promotional pricing and bulk offers, making many products more affordable and providing customers with exceptional value for money.

Alternatives

While there are several alternative sports nutrition supplement retailers, Elite Supps stands apart from other retailers in terms of product selection, quality and customer service. Some potential alternatives might include Bodybuilding.com, Amazon and GNC.

Customer Service

Elite Supps stands out in terms of customer service, providing quick and helpful responses to queries and issues. The team can be contacted via email, phone, or live chat during business hours, in case an issue arises. The customer service team is knowledgeable, friendly and always ready to help. The website also provides online chat and an extensive FAQ section.

Product Quality and Selection

Elite Supps sourcing process is strict, only sourcing products from reputable brands with a focus on quality, effectiveness and safety. This guarantees that customers receive high-quality products that are safe and effective. Elite Supps offers an extensive range of products from protein supplements to pre-workout supplements, vitamins and minerals, fat burners and more. With so many options available, customers are sure to find specific products that suit their needs.

Website Usability

The Elite Supps website is user-friendly and easy to navigate. Customers can browse different categories or use the search tool to find specific products quickly. The product descriptions, detailed ingredient lists and nutritional information are helpful for customers and provide peace of mind. The website also offers an extensive collection of informative blog articles, discussing nutrition, training or general health topics, making the online shopping experience more comprehensive.

Returns and Exchanges

Elite Supps provides easy returns and exchanges policy within 30 days of purchase, as long as the item is unopened, unused, and still in its original packaging. The process is hassle-free, with instructions provided on the website, and customer service is available to assist with any issues.

Promotions and Discounts

Elite Supps regularly provides promotional and discount codes for customers. This site usually provides a standard discount code, which varies from 5% to 15% off your purchase. During certain periods, Elite Supps also offers bulk discounts or free product deals.

Reputation

Elite Supps has a reputable and trusted brand, reflected in positive reviews across various review sites such as Trustpilot, SiteJabber, and Google. Customers praise the high-quality products, excellent customer service, and hassle-free returns policy.

Payment Options

Elite Supps offers various payment options for customers, including PayPal, Credit Card (Visa, Mastercard), Apple Pay, and Afterpay. This ensures a variety of options for customers to choose their preferred method of payment.

Loyalty Programs

Elite Supps provides a reward program for their regular customers, allowing them to earn points with each purchase which they can redeem for discounts on future purchases.

Customer Reviews

Customers regularly leave helpful and informative reviews on the Elite Supps website. However, customers should note that while some reviews may be genuine, others may be fabricated or incentivized. Therefore, it is essential to read reviews critically and seek out reviews from other sources.

Community Involvement

Elite Supps contributes to various charity and social initiatives, such as donating a portion of their profits to social and health organizations in Australia. The company collaborates with pro-athletes and advocates for mental and physical health awareness through their blog and social media accounts.

Shipping and Costs

Elite Supps provides standard shipping options for their product delivery- free delivery within Australia for orders over $125AUD; otherwise, the shipping cost is calculated at checkout. However, shipping costs to other countries may vary. Typically, orders are shipped within 1-2 business days from the time of purchase. Customers can track their orders through their Elite Supps account or link provided in the order confirmation email.

Conclusion

Elite Supps is a reliable online retailer dedicated to providing high-quality Sports Nutrition products, exceptional service, and comprehensive knowledge. The website provides a simple yet informative shopping experience that expertly caters to the fitness and health industry. While pricing may vary, customers receive excellent value for money with top-quality products, informative resources, and excellent customer service. Whether you are a fitness enthusiast or professional athlete looking for optimal products, Elite Supps is worth considering.

Elitesupps Recent User Reviews

User Rating

5 stars

81

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Reviewer Name: Reggie J

Review Submission Date: 2022-12-11

Review Title: Elite Supps - Phenomenal Service
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Review Description: Elite Supps, was so helpful in answering my questions about choosing a product, especially online. Jaz was really helpful and straight to the point of telling me about the information I’d asked for. All the online chat help didn’t even answer! I’ve used Elite Supps before and they are always deliver amazing service in store and online. Keep up the great work!

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Reviewer Name: Matt Zietsch

Review Submission Date: 2022-12-08

Review Title: Awesome service
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Review Description: Awesome service, had an issue with an item (not the company’s fault)And they fixed it promptly and professionally,Will absolutely be using elite supps again in the future

👤

Reviewer Name: O G

Review Submission Date: 2022-12-08

Review Title: Great Team Great Care
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Review Description: Great company to deal with super responsive and do have a customer care factor that runs consistently throughout their team members.

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Reviewer Name: Jay

Review Submission Date: 2022-12-07

Review Title: Excellent Customer Service
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Review Description: Great selection of products, amazing customer service. The live chat is really helpful, with any questions or problems, I will be a long time customer.

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Reviewer Name: Maria Ess

Review Submission Date: 2022-12-06

Review Title: Majority of items turned up damaged
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Review Description: Majority of items turned up damaged and seller did nothing to help. Emailed them and they ghosted us, had to go through PayPal for a refund.

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Reviewer Name: George O

Review Submission Date: 2022-12-06

Review Title: Online Problem fixed by the Civic store
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Review Description: While I had a problem with online ordering, the online help was great, but I was able to take advantage of the sale from the Canberra Civic shop where the sales assistant was also super helpful.

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Reviewer Name: Jodie Allen

Review Submission Date: 2022-12-05

Review Title: Solid customer service
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Review Description: Their customer service is always extremely helpful, whether it's regarding missed items in orders or inability to stack rewards with sales. Delivery is also always really prompt (Sydney metro in my case).

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Reviewer Name: Luke Lieshout

Review Submission Date: 2022-12-03

Review Title: Best staff..
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Review Description: Just stopped into the store to get a price on a couple of things the girl was amazing very helpful and informative for that I'll be to get me products??

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Reviewer Name: Adnan Islam

Review Submission Date: 2022-12-03

Review Title: Dodgy company.
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Review Description: Dodgy company.We enquired about buying bulk stock of RTDs and they answered it in a delayed manner which made me think something was going on behind the scenes and I was right. All of a sudden on Black Friday they put a restriction on RTDs and its funny now after the black Friday sale has ended the restriction has magically disappeared. Such dodgy people who couldn't care less about customers.Do yourselves a favour and don't waste your time asking any questions about stock, they will not take your query in confidence.

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Reviewer Name: Anna Kebbe

Review Submission Date: 2022-12-02

Review Title: Gratitude and Appreciation for 5 Star All Round. Thank You.
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Review Description: All is efficient, professional, consistent and well informed. I am extremely happy even when glitches occur. As they are attended to immediately, well taken care of with the utmost respect and with integrity. I am delighted with all the products I have purchased. I rate all at 5 star with appreciation and gratitudes.

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