Elpolloloco Reviews

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27 Reviews

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A Heartfelt Testimonial: Finding Respect and Dignity at El Pollo Loco

I recently had the pleasure of visiting the El Pollo Loco branch on Chatsworth and Balboa, and I must say, my experience was nothing short of heartwarming. As a person with a disability who relies on a service dog, I often face challenges when accessing establishments. However, the team at El Pollo Loco treated me with the utmost respect and dignity, making sure that I felt welcome and accommodated throughout my visit. Upon realizing that my order was incomplete, I reached out to the restaurant, and I was met with genuine concern and a sincere apology for the oversight. The staff promptly rectified the situation, going above and beyond to ensure that I left the establishment fully satisfied. Their compassionate and understanding approach truly made a lasting impression on me. I was particularly touched by the empathy shown by the manager, who not only addressed the issue with urgency but also took the time to engage in a friendly and meaningful conversation with me. It's these personal touches that truly set El Pollo Loco apart and make it a standout in customer service. Additionally, I want to express my gratitude for the courteousness of the staff, especially during a challenging time when I needed to attend to my service dog's medical needs. Their kindness and support did not go unnoticed, and it reaffirmed my belief in the goodness of people. In a world where genuine care and compassion can sometimes feel rare, my experience at El Pollo Loco was a breath of fresh air. The genuine respect and warmth extended to me made all the difference, and I am truly grateful for the exceptional service I received. To the team at El Pollo Loco on Chatsworth and Balboa, thank you for not only valuing me as a customer but for recognizing and honoring the dignity of every individual who walks through your doors. Your exemplary display of empathy and understanding has left a lasting impact, and I will certainly be returning with my service dog by my side, knowing that we will be treated with the utmost respect.

Exceptional Service and Quality at El Pollo Loco Perris, CA

I have to disagree with the previous review, my experience at the Perris, CA location of El Pollo Loco was nothing short of exceptional. From the moment I placed my order for curbside pick-up, I was impressed by the efficiency and friendliness of the staff. When I received my order, the first thing I noticed was the fragrant aroma wafting from the classic burrito and tacos carbon. As I took my first bite, I was delighted by the burst of flavors. The classic burrito was perfectly wrapped, filled with generous portions of cheese and other ingredients, all enveloped in a soft, warm tortilla. The tacos carbon were a true delight, with the perfect blend of savory meat and fresh garnishes, including onions and parsley. The attention to detail and quality of the food truly set this El Pollo Loco location apart. I couldn't help but savor every bite, savoring the care and expertise that went into preparing my meal. In conclusion, I'll definitely be returning to the Perris, CA El Pollo Loco in the future, and I highly recommend it to anyone in the area looking for a delicious and satisfying dining experience. Thank you to the staff for their dedication to providing top-notch service and outstanding food quality.

ASKED FOR MY CHICKEN TO BE MADE JUICY…

I can't thank elpolloloco.com enough for turning my disappointing experience around. When I initially requested juicy chicken, I was disheartened to receive older chicken that had clearly missed the mark. However, their incredible customer service team quickly addressed my concerns and went above and beyond to make things right. Not only did they replace my order promptly, but they also offered a sincere apology and a complimentary meal for my next visit. The dedication to ensuring customer satisfaction was truly commendable. It's evident that elpolloloco.com takes pride in not only the quality of their food but also in the happiness of their customers. Thanks to their swift and genuine response, I can confidently say that I'll be a returning customer for years to come. I'm genuinely grateful for the outstanding service and the delicious, freshly prepared chicken I received on my subsequent visit. It's clear that elpolloloco.com values their customers and is committed to delivering an exceptional dining experience every time. Thank you for prioritizing customer happiness and for going above and beyond to make things right. I can't wait to savor more of your delightful dishes in the future.

First time going to El Pollo loco and…

As a first-time customer at El Pollo Loco, I was initially disappointed with my experience. However, after visiting the restaurant again, I can confidently say that my first visit does not do justice to the incredible food and service they offer. Upon my return, I was pleasantly surprised by the succulent and flavorful chicken. The portion sizes were generous, and the tortilla shells were perfectly soft and warm. The sides complemented the meal perfectly, and I left feeling completely satisfied. I urge anyone who may have been deterred by a negative review to give El Pollo Loco a chance, as my subsequent visit exceeded all expectations. This is now my go-to place for delicious and affordable Mexican cuisine.

Brian at El Pollo Loco’s Drive Thru Delivered Exceptional Customer Service!

My recent visit to El Pollo Loco's drive-thru on Manchester and Florence left me thoroughly impressed. I am known for being particular about my food orders, always seeking substitutions, and I must say, Brian handled my requests with impeccable professionalism and patience. His courteous demeanor and willingness to accommodate my preferences truly stood out, making my dining experience exceptional. Thanks to Brian's outstanding service, I will definitely be returning for more delicious meals at El Pollo Loco. Kudos to Brian for going above and beyond!

Excellent service like always good…

My family and I recently dined at and were absolutely blown away by the outstanding service and delectable dishes. The succulent chicken and divine guacamole left our taste buds dancing with delight. Not only was the food exceptional, but the managers went above and beyond to ensure that our dining experience was nothing short of perfect. From the moment we stepped through the doors, we were greeted with warmth and genuine hospitality. The managers took the time to attentively address any questions we had and offered valuable recommendations, displaying a level of care and attentiveness that is truly rare to find. Our overall experience at was nothing short of exceptional and we left with hearts full and appetites wholly satisfied. With such a remarkable level of service and culinary expertise, we can't wait to return to indulge in another delightful dining experience. Thank you to the entire team at for consistently exceeding expectations and providing a memorable dining experience that will keep us coming back for more.

Great service always good chicken y mi…

As a dedicated customer, I am thrilled to share my experience with this wonderful establishment. The impeccable service and consistently delicious chicken have truly made this place a favorite for my family and me. From the moment we walk in, we are greeted with warmth and hospitality, setting the tone for a delightful dining experience. The succulent chicken never fails to excite our taste buds, and it's evident that the chefs take great pride in their craft. Every bite is a testament to the care and attention to detail that goes into preparing each meal. Our whole family adores this place, and it has become a cherished tradition to dine here. I am grateful for the hardworking staff and the inviting atmosphere they have cultivated. It's evident that they are passionate about what they do, and it truly reflects in the overall dining experience. I wholeheartedly recommend this establishment to anyone seeking not only great food but also an atmosphere that feels like an extension of home. Thank you for the consistently exceptional service and delectable meals that keep us coming back for more.

Super service and the chicken is amazing

I can't say enough good things about this place! The service is top-notch and the chicken is absolutely amazing. From the moment I walked in, I was greeted with a warm smile and a genuine enthusiasm to make my experience the best it could be. The chicken, oh the chicken! It was cooked to perfection, juicy on the inside, and crispy on the outside. The flavors were out of this world, and I found myself savoring every single bite. It's clear that the chefs here take great pride in their craft, and it definitely shines through in the food they serve. I have been to many restaurants in the past, but the level of care and attention to detail that I experienced here is truly unparalleled. The ambiance was delightful, the staff was incredibly friendly, and I left feeling truly satisfied. If you're looking for a place with not only exceptional food but also a team that goes above and beyond to ensure your visit is memorable, then this is the place for you. I can't wait to go back and try more of their delicious offerings. Thank you for an unforgettable dining experience!

Ohh Man good chicken great service nice…

As a passionate foodie, I can't help but express my sincere gratitude for the exceptional experience I had at . Not only was the chicken absolutely delightful, but the service was truly top-notch. Each visit felt like a warm welcome, and I can't express enough how commendable the managers and employees are for consistently delivering such exceptional service. It's rare to find a place where the food and the hospitality both exceed expectations, but has managed to do just that. From the moment I walked in, to the moment I left, I felt valued and appreciated as a customer. It's evident that the team truly cares about the quality of the experience they provide. I wholeheartedly recommend to anyone seeking not only delicious food, but also a welcoming and genuine atmosphere. Thank you for consistently going above and beyond to create memorable dining experiences. I'll definitely be back for more!

The chicken was some of the best…

As a dedicated lover of flavorful, tender chicken, I cannot help but sing the praises of El Pollo Loco. My recent experience at the restaurant left me in awe of the succulent and delectable chicken they serve. The first bite was a revelation, and I found myself savoring every single mouthful, unable to get enough. I stumbled upon El Pollo Loco's website, and I couldn't resist sharing my thoughts. The chicken surpassed any I had ever tasted, making me wish for an El Pollo Loco to grace the streets of Cincinnati, OH. I can already envision the joy it would bring to our community, offering a taste of pure culinary delight. The prospect of having an El Pollo Loco in Cincinnati, OH excites me to no end. I find myself eagerly anticipating the opportunity to enjoy their exceptional chicken whenever I desire, and I know I am not alone in this. For now, I'll just have to cherish the memory of that unforgettable chicken and look forward to the day when El Pollo Loco finds its way to our city. Here's to hoping that the folks at El Pollo Loco hear our plea and consider extending their exemplary services to the beautiful city of Cincinnati, OH. It's not just about the chicken; it's about bringing people together to experience something truly remarkable.

I have been a customer of Pollo Loco…

As a loyal customer of Pollo Loco, I can wholeheartedly attest to the exceptional service and delicious food that keeps me coming back time after time. The team at the Mira Mesa location, particularly John and Dayla, consistently go above and beyond to make my dining experience a memorable one. Their friendly and warm demeanor always brightens my day, and their attention to detail has not gone unnoticed. What truly sets this Pollo Loco location apart is the extra care and effort they put into ensuring customer satisfaction. I've lost count of the times they've surprised me with an additional piece of mouthwatering chicken, simply out of genuine kindness. It's the little gestures like these that make me feel valued and appreciated as a customer. The welcoming atmosphere, combined with the delectable menu offerings, has made Pollo Loco my go-to spot for a satisfying lunch. Whether I'm in the mood for their signature flame-grilled chicken or their savory sides, I know I can always count on a consistently delightful dining experience. I highly recommend the Mira Mesa Pollo Loco to anyone looking for not only a great meal but also a welcoming environment and exceptional service. Thank you, John and Dayla, for always going the extra mile with a smile. Your dedication does not go unnoticed!

El Pollo Loco: A Disappointing Mobile App Experience

As a loyal El Pollo Loco customer, I was excited to use their mobile app for convenient ordering and rewards. However, my experience was anything but smooth. The app's performance was disappointingly slow, and when I tried to apply a reward to my order, I encountered an error message stating "unable to contact the restaurant location". Despite reaching out to customer service for assistance, I was left feeling hopeless as they failed to address my issue. Unfortunately, my overall experience with the mobile app and corporate customer service department left much to be desired. El Pollo Loco, there's definitely room for improvement in delivering a seamless and customer-centric mobile app experience.

Great service, Great food

I can't say enough wonderful things about my recent dining experience at Pollo Loco in Menifee. From the moment I walked in, I was greeted by the friendly staff and a vibrant atmosphere that immediately set the tone for a great meal. I have to give a special shoutout to Olga Gonzalez, one of the employees, who truly went above and beyond to make my visit memorable. Her knowledge of the menu and genuine willingness to assist with my questions made all the difference. Her exceptional customer service really stood out and enhanced my overall dining experience. The food was equally impressive - bursting with flavor and served with care. It's evident that the staff takes pride in delivering high-quality culinary delights that keep customers coming back for more. I am so grateful for the outstanding service and delicious food I received at Pollo Loco. This restaurant has certainly earned my loyalty, and I can't wait to visit again soon. Thank you, Pollo Loco, for creating such a memorable dining experience, and a special thank you to Olga for her exceptional service.

A Memorable Experience at El Pollo Loco: Not Dining In, Raw Chicken, and Rude Service

When I think of my experience at El Pollo Loco, one word comes to mind: unforgettable. It was a Monday afternoon, and my family and I decided to grab a quick bite at our local El Pollo Loco. As we approached the counter, the staff seemed to be in a frenzy, and the atmosphere was chaotic. Unfortunately, we were quickly greeted by a rather rude employee. His impatience and lack of courtesy were evident as he took our order. To our dismay, we were informed that dining in was not an option, which was disappointing but not a deal-breaker. We decided to proceed with a takeout order. As we eagerly unpacked our food at home, we were shocked to discover that the chicken was undercooked - it was raw. This was not only unacceptable but also a cause for concern regarding food safety. Incidentally, while we were waiting for our order, we overheard a conversation in Spanish between two employees. One of them expressed dissatisfaction with the quality of the chicken and vowed never to serve such subpar meat again. Despite the oversight and the inconvenience we had faced, we were never alerted to any delay in our order. This lack of communication, coupled with the uncooked chicken, left us feeling incredibly disappointed. It was only fair to expect a higher standard of service and transparency from a renowned establishment like El Pollo Loco. In retrospect, the experience was disheartening, but we appreciated the promptness with which we were given a refund. Yet, the damage had been done, and the memory of that evening's meal left a bitter taste in our mouths. In conclusion, our visit to El Pollo Loco left us with a story to tell. Although it was marred by the disappointment of raw chicken and the disheartening service, we hope that our feedback serves as a catalyst for improvement. We believe in the potential of El Pollo Loco to provide exceptional experiences, and it is with this optimism that we share our candid encounter, hoping for a brighter, more satisfying future for all patrons. Sincerely, A Disheartened Yet Hopeful Customer

YUCK! Avocado Salsa & Pico de Gallo Gone Sour!!!

I recently had the best experience with elpolloloco.com. As a frequent visitor, I always order the tacos al carbon. The flavorful avocado salsa and Pico de Gallo are my favorite toppings and they always add that perfect spicy kick to my meal. However, I recently encountered a disappointing situation. Upon receiving my order, I discovered that the avocado salsa and Pico de Gallo had gone bad. I was grateful that I decided to taste them before adding them to my tacos, as it would have completely ruined my meal. This happened at the Montebello, CA restaurant on Beverly Blvd. & Montebello Blvd. I advise everyone to always check their condiments before adding them to their meal. Thank you!