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Encircled.ca – Incredible Products, but E-commerce Woes
I cannot deny that the merchandise from encircled.ca is top-notch. The pointe pants and shorts are fantastic, and the oversized gauzy shirts are great, albeit a tad too big. However, my experience with their e-commerce side has been less than stellar. On multiple occasions, I faced issues with incorrect tracking information. This led to unnecessary trips to the post office and added frustration. The process for exchanges is also convoluted, requiring customers to purchase the item first and then endure a lengthy wait for the return and refund process. I've had to wait an average of five weeks for returns, which is simply unacceptable. Furthermore, the sizing information provided through live chat was inaccurate, leading to further complications and delays in the exchange process. The additional charge for returns and the lack of brick-and-mortar stores only add to the inconvenience. While the quality of some items exceeded my expectations, others fell short. The bamboo ribbed cropped pants and ribbed tank tops did not hold up well after washing, and the dressy sweatpants did not live up to the hype. Despite the high-quality products, the e-commerce issues, along with the lack of responsiveness to customer complaints, have led me to unsubscribe from their mailing list and refrain from making future purchases. Encircled.ca, I urge you to address these e-commerce challenges and prioritize customer satisfaction to complement your excellent product line.E-commerce facet stinks – various high quality of merchandise
My overview for encircled.ca The e-commerce facet of their enterprise is abysmal. On three separate events, the wrong monitoring data was hooked up to my order - as soon as inflicting me to take a half hour drive within the submit workplace to choose it up and it wasn’t there. How may there be such a disconnect between the order monitoring quantity from my historical past to actuality? They'd hooked up a totally totally different monitoring quantity to my order on the web site than was finally despatched to me to appropriate. What sort of system downside is that this? For exchanges, it's a must to purchase the merchandise first after which look forward to them to course of your return. I obtained an electronic mail in the present day saying they’d processed my refund - SIX WEEKS after I returned the merchandise. I’ve returned just a few gadgets and my common return time is FIVE WEEKS. It’s past unacceptable and, when you complain, all they are saying is that they're a small enterprise. You need to pay $15 when you return an merchandise - and there aren't any brick and mortar shops through which to strive them without cost. Exchanges are “free” when you can stand to be out your principal for the 6 weeks they wait to return your cash. I really feel like clients are offering bridge financing to the corporate. Additionally, the stay chat on-line sizing data was off twice and that triggered me to must enter into the 5 week lag on return of funds and, in a single case, a $15 cost. E-commerce is unquestionably retailer targeted and never buyer targeted. Additional, the standard of the merchandise is variable. The pointe pants and shorts are very nice. The outsized gauzy shirts are good, although sized approach too massive (I’m 5’10” and wanted an XS - cue the change nightmare) and pilled a bit. The bamboo ribbed cropped pants obtained all scalloped across the backside making them appear to be low cost pajamas and the identical ribbed tank tops and lengthy sleeves shrank, although washed in chilly, laid flat to dry and even pulled to form. Additionally, that line shouldn't be made for tall folks - too brief within the skirt and the pants. In case you lie flat to dry on a laundry rack it will get strains on the fabric and you may’t iron it, making drying it a big client of flat area in the home. Oh, and the dressy sweatpants that they rave about appear to be sweatpants. I’d by no means put on them on a visit or out of the home for that matter. Primarily based on the poor e-commerce, I’ve unsubscribed from the mailing listing and have determined to not purchase from the shop once more. Ignoring buyer complaints concerning the refund course of (I’ve seen different opinions on the identical) is irresponsible. I had complained concerning the 5 week return course of once I initiated this final return - then I obtained hit with the 6 week one …No Results Found
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{{{reviewBody}}}Introduction
Encircled.ca is an online store that offers a wide range of sustainable and ethically made clothing for modern women. With a commitment to minimizing environmental impact and maximizing comfort, Encircled has gained a reputation for providing high-quality products that align with customers' desire for conscious shopping. This editorial review will delve into various aspects of Encircled.ca, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
Pros:
- Commitment to sustainable and ethical manufacturing
- Wide selection of versatile and timeless clothing options
- High-quality materials that prioritize comfort
- Transparent and detailed product information
- Responsive and helpful customer service
- Generous return and exchange policies
- Regular promotions and discounts
- Positive reputation among customers
- Multiple payment options available
- Engaged community involvement
- Reasonable shipping costs
Cons:
- Relatively higher price range compared to fast fashion retailers
- Limited size options for certain products
- Occasional stock availability issues
User Experience
The Encircled.ca website offers a seamless and intuitive user experience. The clean and minimalist design allows customers to easily navigate through various clothing categories and collections. The product pages provide detailed information, including size charts, fabric details, and care instructions. Users can also find helpful blog articles and styling tips, enhancing their overall experience on the site. The site's loading speed is commendable, ensuring a smooth browsing experience for shoppers.
Pricing and Value for Money
Encircled.ca offers clothing at a higher price range compared to fast fashion retailers. However, the pricing is justified by the brand's commitment to sustainable and ethical practices, as well as the use of high-quality, durable materials. Customers value the longevity of their purchases and the positive impact on the environment, making Encircled a worthwhile investment for those seeking value beyond just the price tag.
Customer Service
Encircled prioritizes customer satisfaction and provides prompt and attentive customer service. Their team is readily available to answer inquiries or address any concerns via multiple channels, including email and social media platforms. Customers appreciate the helpful and friendly nature of their customer service interactions, contributing to a positive shopping experience and a sense of trust in the brand.
Product Quality and Selection
Encircled maintains a strong focus on product quality, ensuring each item is made to last. Their carefully selected materials contribute to the durability, comfort, and versatility of their clothing. The selection of products is varied, catering to different styles and occasions. However, some customers have noted limited size options for certain products, which could be further expanded to accommodate diverse body types.
Website Usability
The Encircled.ca website is user-friendly and easy to navigate. The site's organization allows customers to effortlessly browse through clothing categories and filter options based on size, color, and style preference. The search functionality is efficient, quickly directing users to their desired products. The checkout process is streamlined, ensuring a hassle-free purchase experience.
Returns and Exchanges
Encircled has generous return and exchange policies, aiming to provide a risk-free shopping experience. Customers have 30 days to initiate returns or exchanges, as long as the items are in their original condition with tags attached. Encircled offers a pre-paid return label for eligible orders within Canada, making the process convenient and cost-effective.
Promotions and Discounts
Encircled frequently runs promotions and discounts, rewarding customers with opportunities to save on their purchases. Customers can sign up for the newsletter to receive updates on new collections, exclusive promotions, and discount codes. Encircled's commitment to providing value for money is further validated through these discounted offerings.
Reputation
Encircled enjoys a positive reputation among its customers. Their commitment to sustainability, ethical practices, and transparency in manufacturing has garnered trust and loyalty from their customer base. The brand's emphasis on quality, functionality, and versatility has also contributed to its reputation as a reliable source for conscious consumers.
Payment Options
Encircled.ca offers various payment options to accommodate customer preferences. Customers can securely complete transactions using major credit cards such as Visa, Mastercard, American Express, as well as PayPal. The availability of multiple payment options enhances convenience and flexibility for customers while demonstrating Encircled's commitment to providing a seamless shopping experience.
Loyalty Programs
Currently, Encircled does not offer a dedicated loyalty program. However, the brand frequently engages its customer base through promotions, discounts, and exclusive offers, fostering a sense of loyalty and rewarding return customers.
Customer Reviews
Customer reviews play a significant role in building trust and guiding purchase decisions. Encircled flaunts a wealth of positive customer reviews, emphasizing the brand's commitment to quality, comfort, and sustainability. Customers often highlight their satisfaction with the fit, durability, and versatility of the products. Encircled's dedication to incorporating customer feedback into their product development process further showcases their responsiveness to their customers' needs and preferences.
Community Involvement
Encircled actively engages in community involvement by partnering with local organizations and supporting social initiatives. Through collaborations and donations, Encircled demonstrates its commitment to being a responsible and socially conscious brand. This involvement fosters a sense of community among customers, who appreciate the brand's efforts to make a positive impact beyond its product offerings.
Shipping and Costs
Encircled offers shipping options both within Canada and internationally. Canadian customers can enjoy free shipping on orders over a certain threshold, while international shipping costs vary based on the destination. The brand ensures timely and reliable shipping, with orders typically dispatched within 1-2 business days. Customers appreciate the reasonable shipping costs and the efficient delivery of their purchases.
In conclusion, Encircled.ca provides a seamless and ethical shopping experience for customers seeking sustainable and versatile clothing options. The brand's commitment to quality, transparency, and customer satisfaction is evident across various aspects, such as pricing, product selection, user experience, customer service, and community involvement. Encircled's positive reputation, regular promotions, and diverse payment options further contribute to its appeal. Customers can confidently shop at Encircled.ca, knowing they are supporting a brand that values sustainability, ethics, and customer needs.