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34% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
63% users rated Excellent
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Review article published on: 07 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 3.9 4.5 4.1 2.2 4.4
Oct 2022 3.7 4.7 4.7 3.9 1.4 4.6
Nov 2022 4 3.8 4.2 4.1 1.1 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 3.3 4.2 3.3 3 1.3 3.6
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english-heritage.org.uk

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Detailed English-heritage Review by

Introduction

English-heritage.org.uk is the official website of English Heritage, an organization that protects and promotes England’s historic landmarks and heritage sites. The website provides information on over 400 historic properties, including castles, palaces, gardens, and forts. Visitors to the website can also book tickets and memberships for English Heritage sites, as well as explore the history and significance of these landmarks through curated content.

Pros and Cons

Pros: - Wide variety of historic properties and attractions - Comprehensive website with easy navigation and search functions - Membership options for frequent visitors - In-depth and engaging content about the history and significance of English Heritage sites Cons: - Some areas of the website can be overwhelming with too much information - Some historic properties may have limited accessibility for visitors with disabilities - Membership fees may seem steep for infrequent visitors

User Experience

The website’s user experience is comprehensive and easy to navigate, with clear menus and informative content. The search function is especially helpful for visitors who want to find specific historic properties or activities. The website is also mobile-responsive, making it easy to use on any device.

Pricing and Value for Money

The membership options offered by English Heritage can be expensive, but they provide unlimited access to all historic properties and attractions, making them a great value for frequent visitors. Single-day tickets to individual sites can also be pricey, but the experience is well worth the cost, given the rich historical significance of each attraction.

Alternatives

Other similar websites to English-heritage.org.uk include The National Trust, Historic Scotland, and Cadw, which are all organizations dedicated to preserving and promoting historic landmarks and attractions.

Customer Service

English Heritage offers customer service via phone and email support, with prompt and helpful responses from their team. The organization also has a comprehensive FAQ page to address common questions and concerns.

Product Quality and Selection

The historic properties and attractions offered by English Heritage are of the highest quality, with many of them being among the most renowned landmarks in England, such as Stonehenge and Hadrian's Wall. The website’s content is also well-curated, with informative and engaging articles about the history and significance of each site.

Website Usability

The website is easy to navigate and search, with clear menus and informative content. The mobile-responsive design also ensures that the website is accessible on any device.

Returns and Exchanges

English Heritage offers a 14-day return policy for online purchases of products such as books and gifts, with the exception of personalized or custom items.

Promotions and Discounts

English Heritage offers various promotions and discounts throughout the year, including discounted membership rates and seasonal discounts on tickets and gifts.

Reputation

English Heritage has a strong reputation as a leading organization dedicated to preserving and promoting England’s historic landmarks and attractions. Its sites and properties are renowned for their historical significance, and the organization has received numerous awards and recognition for its work.

Payment Options

English Heritage accepts various payment methods, including credit cards, PayPal, and debit cards.

Loyalty Programs

English Heritage offers membership options for frequent visitors, including an annual membership that provides unlimited access to all historic properties and attractions.

Customer Reviews

Customer reviews of English Heritage are generally positive, with visitors praising the quality and historical significance of the organization’s properties and attractions.

Community Involvement

English Heritage is involved in various community initiatives and events, including partnering with local schools to educate children about England’s history and heritage.

Shipping and Costs

Shipping costs for products purchased from the English Heritage online shop vary depending on the item’s weight and destination, with standard and express delivery options available.

English-heritage Recent User Reviews

User Rating

5 stars

20

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Reviewer Name: Mr Carl Winston

Review Submission Date: 2022-11-19

Review Title: Just returned from Wrest Park
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Review Description: Just returned from Wrest Park, absolutely terrible and overpriced for what we saw. We were very disappointed and during this tough economic climate felt completely ripped off.

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Reviewer Name: Martin

Review Submission Date: 2022-11-12

Review Title: The event we we supposed to be going to…
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Review Description: The event we we supposed to be going to tomorrow has been cancelled, but we've received no communication from English Heritage...only discovered this because I visited the attraction website.Of course, there's no-one to speak to, and the chat-bot is useless (just tells me tickets are non-refundable).Still waiting for confirmation we're going to get a refund.Utter joke.

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Reviewer Name: HARRIETTE PIKE

Review Submission Date: 2022-11-03

Review Title: I have just joined The English Heritage…
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Review Description: I have just joined The English Heritage having had a wonderful visit to Lullingstone Roman Villa. The staff at the Villa were so knowledgable, I was lucky enough to speak a gentleman who had been there for the original excavation, which was remarkable. Customer Services have been very helpful and made becoming a member so easy. I cant wait to really get the benefits of my membership. We are very lucky to have an organisation like The English Heritage to preserve our history and make it accessible to all.

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Reviewer Name: David Ball

Review Submission Date: 2022-10-31

Review Title: Osborne House IOW
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Review Description: Friendly and knowledgeable room guides; easy to follow routes to the various attractions; plenty of space to wander around the estate. All in all a very enjoyable day IF you like your history unlike one family who moaned that it was 'all too historical' !!! Moving on we had a lovely day

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Reviewer Name: David Knight

Review Submission Date: 2022-10-28

Review Title: Don't go on a ghost tour at Kenilworth…
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Review Description: Went on a ghost tour at Kenilworth Castle, £18 each .Well let's start only one story of a ghost at Castle, Story telling was rubbish.As for scary (not suitable for children) iv been more scared walking round Tesco,s .Don't wast your money go to Edinburgh and go on one of there tours with real story tellers (better still English heritage send your guides there to learn how it's done )and last was there man at the rear of tour with his phone constantly getting text messages. Avoid

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Reviewer Name: Colin Rose

Review Submission Date: 2022-10-21

Review Title: Stonehenge
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Review Description: The organisation and presentation of the Stonehenge experience was first class and I came away feeling like I had learnt something and wanted to stay longer.

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Reviewer Name: Lorraine

Review Submission Date: 2022-10-12

Review Title: I really am blown away....
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Review Description: I really am blown away with the very kind support from Matthew in customer care. I can't thank you enough for what you have done for us. Really appreciated support. You have gone over and about.

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Reviewer Name: Cadzy

Review Submission Date: 2022-10-06

Review Title: Hardwick Old Hall Renovation
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Review Description: We recently went on a Hard Hat Day to Hardwick Old Hall The guide was very informative and it was interesting to see up close the techniques used in the renovation I hope there will be more of these days to other sites in the future

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Reviewer Name: Michael

Review Submission Date: 2022-10-03

Review Title: Pleasant Surprise We were delighted to learn there was a…
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Review Description: We were delighted to learn there was a free talk about the family and it’s maritime connectionsPeter the volunteer speaker was particularly friendly and welcoming His talk was interesting, informative and enjoyable We had visited Eltham Palace before but in 30 minutes Peter explained so much to us about the design of the building compared to an ocean liner that we had nor realised before.

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Reviewer Name: Zoe McCrow

Review Submission Date: 2022-09-28

Review Title: Booking tickets…
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Review Description: I was trying to book tickets for Hadrian's wall via my phone. I filled in my name and address three times as at the end of the form my details disappeared. Then with my credit card I entered details of that twice and again the details disappeared at the end. So I gave up booking online. Hopeless.

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