Users Voice for Engwe-bikes

24% users rated Terrible
0% users rated Poor
1% users rated Average
2% users rated Very Good
73% users rated Excellent
Pie Chart Review Representation for Engwe-bikes
Engwe-bikes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Feb 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.4 1 2.3 5 2.4 4.5
Oct 2022 3.7 1 3.6 1 2.6 3.6
Nov 2022 4.4 1 5 5 4 4.4
Dec 2022 5 5 1.8 5 5 5
Mar 2023 4 1.5 5 2 2.6 4.1
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Detailed Engwe-bikes Review by

Introduction: A Glimpse into Engwe Bikes

If you're looking for a reliable source of bikes at affordable prices, Engwe Bikes is one of the best options out there. This e-bike store offers a multitude of products that caters to different tastes and budgets. Most of their bikes are environmentally-friendly and can help you stay fit and healthy by giving you an enjoyable cycling experience.

Pros and Cons

Like any other e-commerce website, Engwe Bikes has its strengths and weaknesses. One of the pros of buying from Engwe Bikes is that they offer a diverse range of products that can meet the needs of different cyclists. Additionally, their products are durable, reliable and come at affordable prices. One of their key drawbacks, however, is that their shipping can take significantly longer than other e-commerce websites.

User Experience

Engwe Bikes provides a seamless user experience that makes it easy for anyone to shop on their website. Navigation is intuitive and the layout is clean, which makes finding products simple. There are clear product descriptions that provide all of the information you need to make an informed buying decision, and the search function is effective at finding specific products.

Pricing and Value for Money

Engwe Bikes is known for its affordability, with most of their products being available at much lower prices than their competitors. They also offer value for money with their products as they are of high-quality and offer long-term reliability.

Alternatives

Some alternatives to Engwe Bikes include Rad Power Bikes, Aventon, and Voltbike. While these websites offer similar products, each has its own unique selling proposition that sets them apart from Engwe Bikes.

Customer Service

Engwe's customer service is reliable and responsive, providing support to customers via email, phone calls, or by filling out an online contact form. However, there have been a few criticisms regarding their customer service, particularly regarding refunds or returns.

Product Quality and Selection

Engwe Bikes is known for its high-quality products that can be relied on for years to come. Their selection covers various types of electric and folding bikes, catering to different uses and preferences.

Website Usability

The Engwe Bikes website is easy to navigate, and the purchasing process is simple and straightforward. The website is designed for an optimal user experience, making it easy for customers to find what they need.

Returns and Exchanges

Returns and exchanges are accepted as long as the products remain in their original state. Customers are required to cover shipping fees for any returns or exchanges on the item.

Promotions and Discounts

Engwe Bikes offers various promotions and discounts throughout the year, particularly around holidays like Black Friday or Christmas. They also offer discounts on select products throughout the year.

Reputation

Engwe Bikes has a good reputation as a reliable e-commerce website that delivers high-quality products at affordable prices. Customers have praised their bike selection and the overall shopping experience, although there have been criticisms regarding shipping and customer service.

Payment Options

Engwe Bikes accepts all major credit cards like Visa, MasterCard, or American Express. They also offer PayPal, a popular and safe payment option that can be used to purchase products.

Loyalty Programs

Engwe Bikes does not currently offer a loyalty program but frequently rewards returning customers with discounts on select products.

Customer Reviews

The product pages on the Engwe Bikes website feature numerous customer reviews from verified buyers. This is a helpful feature that allows customers to see the pros and cons of different products from the perspective of other consumers.

Community Involvement

Engwe Bikes has not yet been heavily involved in community service or charitable events.

Shipping and Costs

Engwe Bikes offers free shipping on all of their products, although shipping can be slower than other e-commerce websites. Depending on the buyer's location, the shipping time can range from 10-20 business days. Overall, Engwe Bikes is a reliable and high-quality e-commerce website that offers affordable products. With diverse bike selections catering to different tastes, Engwe delivers a seamless shopping experience to customers while striving to provide good customer service.

Engwe-bikes Recent User Reviews

User Rating

5 stars

43

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Reviewer Name: Patrick Vromans

Review Submission Date: 2022-12-09

Review Title: Awesome bike
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Review Description: Its really a great bike. A bit bigger than expected, but you’ll get back a sturdy bike that will last you a lifetime. They also have a great and quick customer service as well. Got some questions about the bill and other things and got back a respond within a day. At first a little skeptical about buying a bike online for that kind of money. But truly a good choice to do so. Also all the reviews and YouTube videos about the bike helped me!

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Reviewer Name: Scott Walker

Review Submission Date: 2022-12-09

Review Title: Fantastic bike
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Review Description: Very happy with my engwe bike. It is a Joy to do my commute and use it for leisure. Had a little problem with the charger and battery and all was resolved by the customer service team. Wouldnt hesitate in buying another.

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Reviewer Name: Luis Pinto

Review Submission Date: 2022-12-09

Review Title: Just excellent!
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Review Description: Is the best bike I have ever used, fast, fun, and easy to drive.Customer service is just perfect. They always reply.Private currier took little more than expected to deliver my bike and they refunded money in compensation.

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Reviewer Name: john king

Review Submission Date: 2022-12-07

Review Title: Great bike and shop
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Review Description: I am so glad I bought this bike EP-2 pro. A solid bike and nicely finished. Assembly at home was easy to do. It is a pleasure to cycle. Drive an average of 45-50 km on 1 battery. Feel like the king of the road.The customer service responds very quickly to questions. Definitely recommended for me so far.Greetings John

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Reviewer Name: colin brigham

Review Submission Date: 2022-12-07

Review Title: Throttle doesn't work any ideas
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Review Description: Throttle doesn't work any ideas might be something simple

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Reviewer Name: Aidan

Review Submission Date: 2022-12-03

Review Title: Excellent service
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Review Description: I would recommend Engwe Bikes. I had an easy shopping experience, I received an excellent product, dispatched and delivered on schedule. I'm really happy with the product and the service I received.

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Reviewer Name: Jean-Georges Rohmer

Review Submission Date: 2022-12-03

Review Title: 2nd Engwe engine pro : so far soo good !
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Review Description: 2nd Engwe engine pro: a real difference between the 750 and the 1000 w version. Exemplary finish and driving comfort. The bike is stable, safe and brakes well. An excellent value for money. A problem with the display allowed me to test the contact and responsiveness of the after-sales service. So nothing to complain about and a purchase to strongly advise

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Reviewer Name: Jim Peter Roger Andersson

Review Submission Date: 2022-12-03

Review Title: This electric e-bike has been very good…
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Review Description: This electric e-bike has been very good and the company is quick with response. If there is something that has not been good, they have sent new parts immediately. Am very satisfied. I don't think you can get more bike for the money.

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Reviewer Name: Marios J

Review Submission Date: 2022-12-03

Review Title: Fast Delivery
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Review Description: A component on the steering shaft broke. After contacting the support service, this component has been replaced free and really quickly , in about 2 weeks. This component was covered by the warranty.

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Reviewer Name: Jean-Yves Puibaraud

Review Submission Date: 2022-12-03

Review Title: Fast delivery
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Review Description: Fast delivery, Nice Nice quality, fantastic Price? and most important the best fun ever on a bike