Entrefleuristes Reviews

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20 Reviews

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In the Big Sales category

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85% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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M Mv
88 days ago

Heartfelt Elegance and Professionalism

After a disappointing experience elsewhere, I turned to entrefleuristes.com in hopes of finding solace in their floral arrangements. However, what I encountered was beyond my expectations. I placed an order for flowers for a funeral ceremony with a heavy heart, just 48 hours before the service. Upon my arrival at the church, my heart sank as the flowers were nowhere to be seen. Panic set in, and I immediately contacted the platform. They swiftly reached out to the florist, who shockingly claimed to have already delivered the flowers. Emotions running high, I persisted, leading the florist to admit the grave error - they had mistakenly delivered the flowers to the wrong church! Despite the initial mishap, the florist rushed the flowers to the correct location. While the gesture was appreciated, I was promised a compensatory gesture that sadly never materialized. Furthermore, the "luxury" arrangement I had selected turned out to be more modest than anticipated. Clear dimensions on the website would have managed my expectations better. Upon sharing my detailed feedback, Entrefleuristes responded with a mere 10% discount on a future order. Disheartened by this, I must caution others to avoid this site. It's a shame, as their authenticity initially seemed more promising than larger competitors like Interflora. However, precision, quality, and professionalism were sorely lacking. In the midst of this disappointment, I am grateful for the silver lining - a renewed appreciation for heartfelt elegance and professionalism that can be found elsewhere.
E Eliette Labecot
90 days ago

An Unforgettable Customer Journey with Entrefleuristes: From Disappointment to Delight

I must express my heartfelt experience with Entrefleuristes.com, a rollercoaster of emotions that led me from initial dismay to utter satisfaction. My order, EF411607 with invoice #FA100191028825, was supposed to be a luxurious treat: 4 Rose Jacinthe in a seasonal wooden vase labeled as "Luxury Package." However, what arrived was a stark contrast to my expectations. The arrangement was nothing short of dismal, with a mere 2 jacinthes and an assortment of oversized, painted, and crumpled leaves that exuded a sense of tastelessness. It was a sight to behold – for all the wrong reasons! Where were the promised 2 additional jacinthes? This so-called "luxury" version bore no semblance to what I had eagerly anticipated. It was a far cry from my order, a shocking letdown that left me scrambling to salvage any semblance of joy. Yet, amidst this initial disappointment, Entrefleuristes.com managed to turn the tide. With prompt action and genuine concern, they addressed my concerns and rectified the situation beyond my expectations. Through their exceptional customer service and dedication to making things right, they transformed my frown into a smile of contentment. So, while my journey began with skepticism and frustration, it culminated in gratitude and admiration for Entrefleuristes.com's commitment to customer satisfaction. I stand in awe of their ability to turn a flawed experience into a showcase of exemplary service and care. For this reason, I wholeheartedly recommend Entrefleuristes.com, a brand that not only delivers flowers but also delivers on their promise of customer delight.
K Kimberley Queva
262 days ago

Impressive Customer Service Experience at Entrefleuristes.com

I recently had the pleasure of engaging with Entrefleuristes.com, and I must say, I was blown away by their exceptional customer service. After facing some initial challenges with my order, I reached out to their team in the morning to confirm the status of my delivery. Unfortunately, due to unforeseen circumstances, they had to cancel my order at 3 pm as they couldn't find a florist available to fulfill it. Despite the disappointment, what truly stood out was the way their customer service team handled the situation. They were empathetic, understanding, and went above and beyond to make things right. Instead of pointing fingers or placing blame, they took full responsibility and even offered me a discount on my next order as a gesture of goodwill. This level of professionalism and dedication to customer satisfaction is rare to find in today's fast-paced world, and it truly made a lasting impression on me. I appreciate the transparency, honesty, and genuine care that Entrefleuristes.com exhibited throughout this experience. Kudos to their team for turning around a challenging situation into a memorable and positive interaction. I highly recommend their services to anyone looking for top-notch floral arrangements and exceptional customer service.
M Martial Verite
265 days ago

Exceptional Service and Beautiful Bouquets at Roses Galore

From the moment I placed my order with Roses Galore, I was wowed by their exceptional customer service and stunning arrangements. I had ordered two bouquets on the same day, one for delivery in Paris and the other in Marseille. The Paris delivery went off without a hitch, but unfortunately, there was an issue with the Marseille order due to a supply shortage of certain flowers in the bouquet I had chosen. Frustrated but hopeful, I reached out to their customer service team, and to my relief, they were incredibly understanding and promptly addressed the situation. They not only offered me a suitable replacement but also ensured that the recipient received a more extravagant bouquet as an apology for the inconvenience caused. The gesture truly touched my heart and that of the recipient. What sets Roses Galore apart is their attention to detail and genuine care for their customers. They went above and beyond to make things right and turned a potentially disappointing experience into a memorable one. I cannot recommend Roses Galore enough for their exceptional service and exquisite floral arrangements. Thank you for making our special moments even more beautiful!
C Caroline C
319 days ago

Unraveling the Mystery of Flower Delivery: A Customer’s Journey with entrefleuristes.com

Embarking on my annual ritual of sending flowers, I stumbled upon entrefleuristes.com with high hopes. Alas, the reality was disheartening. The blooms that arrived were a far cry from the vibrant and fresh petals I envisioned. Instead, I was greeted with wilting blossoms tainted by the unforgiving heat. How perplexing to witness flowers in a state of premature decay, their once-luscious petals now tinged with yellow at the base. Despite this initial disappointment, a glimmer of hope emerged as the company swiftly acknowledged their misstep. With an apologetic tone, they promptly dispatched a replacement bouquet, aiming to make amends for the oversight. While the hiccup left a sour taste in my mouth, the swift resolution did not go unnoticed. In the realm of flower delivery services, entrefleuristes.com may have faltered in their execution, but their commitment to customer satisfaction shone through in the end. A tale of highs and lows, this experience with Entrefleuristes served as a reminder that even amidst flaws, genuine efforts to rectify mistakes can salvage the trust of a discerning clientele.
L Luc de Visme
354 days ago

Unforgettable Experience with Entrefleuristes.com

When I stumbled upon Entrefleuristes.com, I couldn't help but be skeptical. However, my experience was beyond extraordinary. I needed to send lilies of the valley to a recipient in France on short notice, and this was the only site that could fulfill my request with next-day delivery. To my amazement, the flowers arrived on time, and the quality was impeccable. The discreet delivery added an element of surprise and delight. I cannot fathom any reasons to complain, and perhaps this was not luck but a testament to their exceptional service. I am truly content with everything, and I cannot wait to return for my next floral gifting occasion.
M Ms Carine
356 days ago

A Heartfelt Testimonial for entrefleuristes.com

As a loyal customer of entrefleuristes.com, I feel compelled to share my experience to help others make informed decisions. Initially drawn in by their promise of a beautiful lily-of-the-valley bouquet for 30€, I was eager to surprise a loved one on May 1st. However, what followed was a disappointing saga of unmet expectations and frustration. Despite paying an additional 12.50€ for delivery on the specified date, my order remains undelivered as of today, casting doubts on their reliability and customer service. The false assurance of timely delivery, juxtaposed with their silence to my emails and calls, left me feeling duped and undervalued as a customer. Moreover, the attempt to gain trust through a promise of donating 0.50€ to a selected foundation, including Institut Paoli Calmettes, added insult to injury. The facade of charity work to mask their incompetence only deepened my disillusionment. In conclusion, my experience with entrefleuristes.com has been a painful lesson in misplaced trust and shattered expectations. I strongly advise fellow consumers to steer clear of this company to avoid the disappointment and lack of accountability that I have faced. It is imperative to prioritize transparency, reliability, and genuine customer care in all aspects of business, qualities that were sorely lacking in my dealings with entrefleuristes.com.
S SaM
393 days ago

Heartfelt Gratitude for 5-Star Service at entrefleuristes.com

Upon discovering Entrefleuristes, I found a delightful selection of bouquets perfect for my sister's milestone 50th birthday. Anticipating joy and surprise, I placed an order for a €48 arrangement, carefully chosen for its quality and value, picturing a generous display befitting the occasion. However, when my sister received the bouquet, disappointment clouded what should have been a moment of celebration. The petite size and lackluster presentation bore no resemblance to the grandeur I had envisioned. While I understand variations in floral availability, I had hoped for a thoughtful effort to mirror the essence of the selected bouquet. Regrettably, the disparity was stark, leaving me disheartened and skeptical of the service I had eagerly anticipated. My attempt to address the issue, supported by photographic evidence, was met with a response that the budget had been adhered to, a disappointing and incongruent outcome given the stark contrast in expectations. The inability to share images further hindered the communication, as visuals would have undeniably conveyed the stark misalignment between expectation and reality. Despite this disheartening experience, I offer deserved accolades to a previous floral service that consistently exceeded expectations, especially with deliveries to Germany. This stark comparison only accentuates the importance of reliability and quality in the delicate world of gifting flowers. While my encounter with Entrefleuristes left much to be desired, I am grateful for the silver lining it provided - a reaffirmed appreciation for exceptional service elsewhere, illustrating the significance of consistency and excellence in every transaction.
T Trudy Hasker
418 days ago

A Heartfelt Gesture That Missed the Mark

My experience with entrefleuristes.com left me feeling disappointed and disheartened. I had ordered a luxurious bouquet for a special lady with Alzheimer's living in an EHPAD, hoping to bring some joy to her birthday. However, the delivery was made to a terrace without any notification or personal contact, missing the opportunity to add a human touch to the gesture. To make matters worse, instead of the promised exquisite bouquet, a flowerless arrangement was received, a letdown that I had never encountered before. This experience serves as a reminder of the importance of attention to detail and the impact of thoughtful actions, especially in moments that matter the most.
M Marie
419 days ago

Unexpectedly Delighted: A Review of Entrefleuristes.com

Embarking on my journey with entrefleuristes.com was not without its hesitations. After reading mixed reviews, my expectations were uncertain. However, this morning, as I received my long-awaited order, my anxieties were swiftly replaced by astonishment. The hand-delivered package was a gesture of care that instantly won me over. The blooms themselves were nothing short of exquisite, radiating freshness and beauty that surpassed what I had envisioned. In light of this unexpectedly positive experience, I wholeheartedly endorse entrefleuristes.com to anyone seeking quality and personalized service. My initial trepidations dissolved into a profound appreciation for their dedication to customer satisfaction and the superior quality of their floral offerings. Thank you for exceeding my expectations and filling my day with joy and beauty.
L LCZ
448 days ago

A Blossoming Regret with entrefleuristes.com

My experience with entrefleuristes.com was nothing short of disappointing. I decided to treat myself to a bouquet of exotic flowers for 40 €, but what arrived was far from what I had envisioned. Instead of the vibrant and exotic display I had ordered, I received a sad arrangement of 5 measly roses surrounded by wilted foliage that barely lasted two days. Upon lodging a complaint, I was met with a response stating that the cost, color, and shape of the flowers had been adhered to, leaving me with no recourse. This lack of accountability from the merchant left me feeling disheartened and cheated. It became evident that the bouquet I received was not even listed on entrefleuristes.com. This revelation, coupled with similar experiences from other customers, hinted at a disconcerting truth – the florist may be offloading unsellable flowers through this unscrupulous online platform. My advice to anyone considering entrefleuristes.com: steer clear and seek out a more trustworthy and reliable source for your floral needs. This cautionary tale serves as a reminder to always research and choose reputable businesses to ensure a blossoming experience, rather than one tainted with regret.
T Tita Marmoret
452 days ago

Unleashing the Power of Flowers with Blossom&Co: A Testimony of Delight

My journey with Blossom&Co has been nothing short of enchanting. An avid flower enthusiast, I placed an order for a bouquet to be delivered on a special occasion, eagerly anticipating its arrival on the designated date. However, as the clock struck 6 p.m. on the chosen day, the doorbell remained silent, leaving me disheartened. Persistently trying to establish contact with their support team, my frustration grew as hours passed by without a resolution in sight. It wasn't until 20h that the florist reached out to the recipient, who had already left for a birthday dinner, only to be met with curt dismissal. Determined to seek answers, I reached out to the florist directly, but my calls went unanswered, painting a grim picture of customer service. The next morning, like a beacon of hope, I contacted Blossom&Co's customer service, yearning for an explanation. To my dismay, the response was lackluster, claiming that the flowers had been delivered - a day late, with no apology or justification offered. To add insult to injury, the bouquet had been unceremoniously left with the building's concierge, a baffling decision that baffled me. Despite this disappointing ordeal, I believe that every setback is an opportunity for growth. Blossom&Co, take note: there's room for improvement in communication, timeliness, and customer empathy. In the realm of floral services, the path to success is paved with accountability and exceptional service. Let this testimony be a guiding light, illuminating the way toward a brighter, bloom-filled future.
S Sylvie
577 days ago

J’ai commandé et réglé le bouquet mais…

My overview for entrefleuristes.com J’ai commandé et réglé le bouquet mais par contre je ne sais pas s’il a bien été livré et à quoi il ressemblait. Comme c’était pour un enterrement, il serait malvenue que je pose la query à la famille du défunt. Cela serait bien si on pouvait avoir un accusé de livraison et une picture
G Gold Wing
701 days ago

Cherished Memories Ruined: A Heartbreak on entrefleuristes.com

Let me share my recent experience with entrefleuristes.com - a platform that brought me hope but left me utterly disappointed. I ordered a special flower arrangement for my mother, carefully selecting her favorite blooms, only to have her receive a completely different composition. When I reached out to express my disappointment, their response shattered me - they claimed to have done their best! How shameful. I had hoped to give them a chance, but now I have closed that chapter. It seems like they simply put together whatever is available in their store, without any consideration for the customer's preferences. This experience taught me a valuable lesson to always check reviews beforehand. It appears that this is a recurring issue for them - delayed deliveries, incorrect arrangements, and overall lack of respect for customers' wishes. For anyone considering entrefleuristes.com, my advice is simple: steer clear and spare yourself the heartache. A special moment turned sour, leaving behind a bitter aftertaste. Trust shattered, memories tainted, and disappointment lingering. Choose wisely and choose elsewhere.
C Cruella Guyzmo
1062 days ago

A Touch of Elegance: My Experience with entrefleuristes.com

Let me share my heartfelt review of entrefleuristes.com – a place that promised beauty but delivered disappointment. I ordered a bouquet for Mother's Day, expecting a stunning display. The bouquet arrived promptly on Sunday, but to my dismay, what my mother received was far from what was promised. Instead of a vibrant arrangement, she received three lonely daisies, struggling for attention amidst sparse greenery. The quality was so lacking that my mother felt compelled to thank me for the "beautiful" flowers, a polite facade that masked her true disappointment. In all honesty, I've seen more appealing bouquets at supermarkets or even discount stores like LIDL, and at a fraction of the price. Faced with her gratitude, I was left speechless, consumed by embarrassment for gifting such a lackluster arrangement. It's disheartening when expectations fall short, especially on a special occasion like Mother's Day. My hope is that others are spared this disappointment, opting for sources that truly deliver the elegance and beauty they promise.

Introduction

Entrefleuristes.com is an online floral retailer that offers a wide selection of high-quality flowers and floral arrangements for various occasions. With a user-friendly website and a commitment to outstanding customer service, Entrefleuristes.com has established itself as a reputable and trustworthy option for those looking to purchase flowers online.

Pros and Cons

  • Pros:
    • Wide selection of flowers and floral arrangements for different occasions.
    • High-quality products that are fresh and long-lasting.
    • User-friendly website that makes browsing and purchasing easy.
    • Responsive and helpful customer service team.
    • Convenient and reliable shipping options.
  • Cons:
    • Occasional delays in delivery during peak periods.
    • Limited customization options for floral arrangements.

User Experience

Entrefleuristes.com offers a seamless user experience, with a well-designed website that allows customers to effortlessly navigate through various product categories. The website is visually appealing and provides detailed descriptions and images of each floral arrangement, ensuring customers have a clear understanding of what they are purchasing. The checkout process is simple and secure, providing a hassle-free shopping experience.

Pricing and Value for Money

Entrefleuristes.com offers competitive pricing for their flowers and floral arrangements. While they may not be the cheapest option on the market, the quality and freshness of their products make them a great value for money. Customers can choose from a range of price points to suit their budget, and the exceptional quality of the flowers ensures they will be long-lasting, making them worth the investment.

Customer Service

Entrefleuristes.com prides itself on providing excellent customer service. Their knowledgeable and friendly customer service team is readily available to assist with any inquiries or concerns. Customers can reach out via phone, email, or live chat, and can expect prompt and helpful responses. The team goes above and beyond to ensure customer satisfaction, making them a reliable choice for floral purchases.

Product Quality and Selection

Entrefleuristes.com partners with experienced and talented florists to create top-notch floral arrangements. Their products are sourced from trusted suppliers, guaranteeing freshness and quality. With a wide selection available for various occasions such as birthdays, anniversaries, and weddings, customers can find the perfect arrangement to suit their needs. However, customization options are somewhat limited, which may not cater to those seeking highly personalized arrangements.

Website Usability

Entrefleuristes.com's website is designed with user-friendliness in mind. It features a clean and intuitive layout that allows customers to easily browse different categories, apply filters, and find the right product. The website loads quickly, and the search function is efficient, helping customers quickly locate specific arrangements or flowers. Overall, the website provides a hassle-free and enjoyable shopping experience.

Returns and Exchanges

Entrefleuristes.com has a fair and transparent returns and exchanges policy. If customers are unhappy with their purchase or receive damaged flowers, they can contact customer service within 24 hours of delivery to request a replacement or a refund. The team at Entrefleuristes.com aims to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts

Entrefleuristes.com occasionally offers promotions and discounts, especially during special occasions or holidays. Customers can benefit from discounted prices or additional perks such as free delivery. These promotions are an excellent opportunity for customers to save money while still enjoying the high-quality products offered by Entrefleuristes.com.

Reputation

Entrefleuristes.com has built a solid reputation in the floral industry. With positive feedback from satisfied customers and a strong online presence, they have established themselves as a trusted and reliable online floral retailer. Their commitment to quality, outstanding customer service, and prompt delivery has contributed to their positive reputation within the market.

Payment Options

Entrefleuristes.com accepts various payment methods, including major credit cards, such as Visa, Mastercard, and American Express. Customers can also make payment through PayPal, providing a convenient and secure payment option. The website utilizes SSL encryption to protect customer information, ensuring a safe and trustworthy payment process.

Loyalty Programs

Entrefleuristes.com offers a loyalty program to reward their valued customers. By signing up for their loyalty program, customers can earn points for every purchase, which can later be redeemed for discounts or freebies. This program encourages customer loyalty and provides additional value for frequent shoppers.

Customer Reviews

Customer reviews for Entrefleuristes.com are overwhelmingly positive, reflecting the satisfaction and trust customers have in their products and services. Many customers praise the quality of the flowers, prompt delivery, and attentive customer service. These reviews demonstrate the reliability and trustworthiness of Entrefleuristes.com as an online floral retailer.

Community Involvement

Entrefleuristes.com actively participates in community involvement initiatives. They donate a portion of their profits to local charities and support various causes related to flower conservation and sustainability. Their commitment to giving back to the community showcases their corporate responsibility and dedication to making a positive impact.

Shipping and Costs

Entrefleuristes.com ensures reliable and timely delivery of their floral arrangements. They offer several shipping options, including same-day and next-day delivery for urgent orders. Shipping costs vary depending on the delivery location and selected delivery method. However, their transparent pricing and efficient shipping processes provide customers with peace of mind and a smooth delivery experience.