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M
MJ
Exceptional Service Fading Away…
Embarking on my journey with envelopes.com was a breath of fresh air - a reliable partner providing consistent service. Despite slightly higher prices, the assurance of timely and accurate deliveries always made the extra cost worthwhile. However, recent experiences paint a starkly contrasting picture of despair. In the past, three separate orders for plain envelopes have languished, untouched, for over a week before even being dispatched. The once efficient and responsive customer service now seems like a distant memory, replaced with empty promises and half-hearted excuses. The frustration of being brushed off repeatedly, without valid explanations, apologies, or resolutions, is palpable. As a loyal customer, it pains me to admit that the time has come to bid farewell to a once-valued partner. The search for a new supplier beckons, as the melancholy realization sinks in that the exceptional service I once enjoyed is now a fading memory. Time to move on, indeed. J
Jim McMillen
Exquisite Quality, Exceptional Service – A Customer’s Heartfelt Ode
Having honed my craft in the printing industry for over three decades, I ventured into the digital realm with envelopes.com, seeking efficiency and precision. Despite the convenience of digital proofs, my recent experience left me yearning for the meticulous care of a seasoned pressman. In my world, true quality transcends mere pixels on a screen; it resonates in the tangible print before me. Disheartened by the lackluster outcome that failed to match the promised fidelity, I reached out to envelopes.com, hopeful for a resolution befitting their reputation. Alas, the divergence in our perceived standards became apparent. While I sought excellence akin to a pressman's scrutiny, the company's policies painted a different picture, one that absolved them of the stringent quality benchmarks I hold dear. In my pursuit of rectification, I encountered a roadblock in the form of a mere 10% discount on a future order, a gesture that fell short of acknowledging the chasm between expectations and reality. The absence of transparency regarding their printing methods only compounded my disappointment, leaving me questioning the very essence of craftsmanship in a digital age. As I bid farewell to envelopes.com, my resolve solidified, not out of spite, but out of a sincere desire to safeguard fellow artisans from a similar fate. Let this testament serve as a beacon of caution, urging discerning customers to tread carefully and prioritize quality above all else. While my journey with envelopes.com may have been brief, the lessons gleaned resonate profoundly, reinforcing the timeless adage that true artistry is not merely in the creation but in the unwavering commitment to excellence. R
RR
Envelopes.com: A Customer’s Lifelong Disappointment Turned Cautionary Tale
After over a decade of loyalty to Envelopes.com for my stationery printing business, I can't help but express my heartfelt disappointment. The quality and consistency that once defined my experience have dwindled into a series of frustrating mishaps. What used to be a reliable source for BRIGHT WHITE folded notecards and 80# envelopes has devolved into receiving subpar 32lb envelopes that simply do not align with my expectations or the product descriptions provided. Even after reaching out multiple times to rectify the situation, the inaccuracies persisted, with the same mistakes recurring. The ordeal dragged on for two months during the busiest period of my year, leaving me scrambling to meet deadlines and maintain client satisfaction. Despite my patience and understanding, the errors persisted unabated. The final blow came in January 2024 when, yet again, the incorrect items were delivered, pushing me past my breaking point. The customer service, once a beacon of support, faltered in the face of my mounting frustrations. The extended wait times, unresponsiveness, and the ultimate callousness of being hung up on when requesting to speak to a manager shattered any remnants of trust or faith I had left. Regrettably, I've come to the painful realization that it's time to part ways with Envelopes.com and seek a more reliable and customer-centric alternative. As I reflect on the years of partnership, the disappointment lingers, overshadowing what was once a flourishing business relationship. To those considering Envelopes.com, heed my cautionary tale, and approach with vigilance. Buyer beware indeed. C
Christine
Envelopes.com Exceeded Expectations and Disappointments
As a devoted customer of Envelopes.com for nearly a decade, my experience has been a rollercoaster of exceptional quality and recent letdowns. In the past, they were my go-to for all custom business envelopes, delivering top-notch products every time. However, in the last few years, their service has taken a downward turn. Recently, I placed an order for a crucial print job, only to receive a completely inaccurate final product. Disappointed and frustrated, I reached out to their customer service team multiple times in hopes of a resolution. Unfortunately, to my dismay, they refused to reprint the order, denied my request for a return, and offered no refund. Despite having my custom format on file for years, Envelopes.com failed to acknowledge their mistake or take accountability for it. As a result, I found myself at a loss of $700 and the need to seek out a new printing partner to rectify the error. While my faith in Envelopes.com has been shaken, I cannot overlook the years of quality service they provided prior to this incident. However, moving forward, I will approach future transactions with caution and ensure that the service meets the high standards I expect. M
Mohammad Alsayegh
Exceeding Expectations: A Tale of Transformed Experience with Envelopes.com
Upon my initial encounter with Envelopes.com, I encountered a disappointing setback – missed deadlines and prints of subpar quality marred by an incomplete company logo. Disheartened by the experience, I hesitantly reached out to their customer service, harboring doubts due to past negative encounters with other companies. To my surprise, the ensuing interaction with Envelopes.com's customer service was nothing short of transformative. Their team displayed unparalleled professionalism, attentiveness, and a genuine commitment to resolving my concerns. Not only did they rectify the issue promptly, but they also went above and beyond to ensure a seamless and satisfactory resolution to my printing woes. In hindsight, what seemed like a bleak situation initially became a shining example of customer-centricity and dedication to excellence. Envelopes.com not only salvaged my project but also earned my trust and loyalty as a satisfied customer. Their unwavering commitment to customer satisfaction has truly set them apart in the competitive market, warranting not just a five-star rating but also my heartfelt recommendation to anyone seeking uncompromising quality and exceptional service. In conclusion, my experience with Envelopes.com stands as a testament to the transformative power of exceptional customer service and unwavering dedication to meeting and exceeding customer expectations. P
Please
Exceeding Expectations with Envelopes.com
As a dedicated customer of envelopes.com, I have experienced nothing but exceptional service and top-notch products. The team consistently goes above and beyond to ensure that each order is not just fulfilled, but exceeds expectations. Their attention to detail and commitment to quality truly sets them apart from other companies in the industry. From their user-friendly website to their prompt and helpful customer service, envelopes.com has consistently provided a seamless and enjoyable shopping experience. Every order has arrived promptly and in pristine condition, showcasing their dedication to timeliness and professionalism. In times of uncertainty, such as unexpected delays or issues with shipping companies, envelopes.com has always been transparent and communicative. They take full responsibility for any mishaps and work diligently to rectify the situation, showcasing their genuine care for their customers. I can confidently say that envelopes.com has set a new standard for excellence in the world of online shopping. Their unwavering commitment to customer satisfaction and product quality truly makes them a standout company in the industry. I highly recommend envelopes.com to anyone in need of high-quality products and exceptional service. L
Lisa
Overwhelmed by the Flawless Experience and Outstanding Customer Service at Envelopes.com!
As a loyal customer of Envelopes.com, I can't help but express my utmost satisfaction with their exceptional service and high-quality products. My recent order of A7 envelopes for special event invitations was not only delivered promptly but exceeded all expectations in terms of elegance and craftsmanship. The seamless ordering process, quick production, and timely delivery truly showcased their commitment to customer satisfaction. From the moment I finalized my order, the dedicated customer service team went above and beyond to ensure that every detail was taken care of. They not only met but surpassed my expectations with their attention to detail and proactive communication. The envelopes arrived well before the deadline, allowing me ample time to address and mail them out in advance. Envelopes.com has set a benchmark for customer service excellence that is unparalleled in the industry. Their professionalism, efficiency, and commitment to quality have turned me into a loyal customer for life. I wholeheartedly recommend Envelopes.com to anyone looking for top-notch products and impeccable service. Thank you, Envelopes.com, for making my experience truly unforgettable! Warm regards, E
Ellis
An Exceptional Customer Experience That Overcame Initial Hurdles
My testimonial for envelopes.com reveals an initial hiccup that transformed into an exceptional customer service journey. Initially, we encountered delays with our order and discovered issues with our artwork, leading to frustration and confusion. However, the turnaround was remarkable. Upon contacting their team, they swiftly resolved the artwork concerns, providing a real-time solution that impressed me. Despite the initial setback, their proactive approach and dedication shone through. Although the delivery timeline was extended, the level of service and commitment to rectifying the situation stood out. Their transparency and efforts to address our concerns reshaped my perception entirely. In the end, what could have been a negative experience became a testament to their dedication to customer satisfaction. In a world filled with options, envelopes.com's commitment to resolving issues and ensuring customer happiness has secured my loyalty for future purchases. F
Frankie
Avoid at All Costs: A Disappointing Experience with Envelopes.com
Allow me to share my recent experience with Envelopes.com, and it breaks my heart to say that it was a complete and utter disappointment. I placed an order for 100 custom black envelopes, eagerly anticipating their arrival. However, my excitement soon turned into frustration as the order remained stuck in "Processing" status on the website for weeks on end. Desperate for answers, I reached out via email, only to receive a generic response stating that my order was still "being processed." Any subsequent inquiries were met with deafening silence, as if my concerns were insignificant. In a last-ditch attempt to seek resolution, I placed a call to their customer service line, only to be met with false promises and unfulfilled assurances. The representatives I spoke to provided conflicting information, with one assuring me of a forthcoming tracking number that never materialized, and another pledging to provide an update by a certain evening, only to go completely MIA. In a moment of sheer frustration, I found myself trapped on hold, waiting endlessly for over an hour, desperately hoping to speak to someone who could provide me with the answers and solutions I so desperately sought. It pains me to say that my experience with Envelopes.com was nothing short of a nightmare, and I wholeheartedly urge anyone considering their services to look elsewhere. The sheer lack of communication, unfulfilled promises, and disregard for customer satisfaction have left me deeply disillusioned. For those seeking reliable and efficient service, my advice is simple: steer clear of Envelopes.com at all costs. S
S Scallion
Would give no stars if I could
⭐⭐⭐⭐⭐ Envelopes.com has been a game-changer for me. Initially, I was hesitant due to a bad experience elsewhere, but their service has been exceptional. The envelopes were delivered promptly, and the quality surpassed my expectations. This level of reliability is a breath of fresh air. I'm genuinely impressed and deeply satisfied. I wholeheartedly recommend Envelopes.com to anyone in need of top-notch products and service. They have won me over as a loyal customer. S
S Scallion
From Disappointment to Delight: A Story of Redemption with Envelopes.com
Stepping into the world of online shopping, I had high hopes for my experience with envelopes.com. However, it quickly turned sour as my order arrived beyond the promised delivery date, despite the premium shipping fee I had willingly paid. Disheartened and frustrated, I couldn't help but feel let down by the service I had received. But amidst the disappointment, a glimmer of hope emerged. As I reached out to their customer service team to address my concerns, I was met with understanding and empathy. They acknowledged the mistake, taking full responsibility for the delay, and extended a genuine apology for the inconvenience caused. Moreover, they went above and beyond by offering a refund for the shipping cost, a gesture that truly restored my faith in their commitment to customer satisfaction. In the end, envelopes.com transformed my negative experience into a positive one through their exceptional customer service and dedication to making things right. While the initial hiccup may have left a bitter taste, the way they handled the situation with care and professionalism has turned me into a loyal customer. So, to anyone who may have reservations about envelopes.com, I urge you to give them a chance to redeem themselves – because sometimes, it's the journey from disappointment to delight that truly showcases a company's values and integrity. C
Claudia Auger
Terrible customer service
Envelopes.com has made such a difference in how I manage my business! I was initially hesitant about the online proofing process, but their team has gone above and beyond to address my concerns and provide exceptional customer service. From the detailed proofs to the timely responses, I've felt fully supported every step of the way. The turnaround time for my orders has been impressive, too. The quality of the envelopes I received far exceeded my expectations, and I could not be happier with the end result. I highly recommend envelopes.com to anyone looking for top-notch products and outstanding customer service. Thank you, Envelopes.com, for your dedication to excellence! T
Taylar Franz
Envelopes.com: A Disappointing Experience, Twice Over
I regret to say that my experience with Envelopes.com has been less than satisfactory. On not one, but two occasions, I encountered issues that left me deeply dissatisfied with the service provided. During my first purchase, the envelopes I ordered arrived over a week past the expected delivery date. Despite my repeated inquiries, the customer support team was unable to provide me with a valid explanation for the delay. To my dismay, I later discovered that the envelopes had not even been ordered for printing at the time of my inquiry. This lack of organizational competence and transparency was truly disheartening. Hoping for a better outcome, I decided to give Envelopes.com a second chance. However, this decision proved to be equally disappointing. While the website promised a 24-hour delivery of a proof for my approval, I found myself waiting five days with no sign of the promised proof. After reaching out through various communication channels, I was informed that the production timeline could not be expedited, despite the delay being entirely on their end. It was perplexing to be denied a timely delivery, especially when I had not even received the opportunity to approve a proof that was never sent to me. Ultimately, this frustrating experience led me to cancel my second order, with the added concern of awaiting a refund that I hope will be processed without further inconvenience. My hope in sharing this honest feedback is that it may prompt Envelopes.com to address these operational shortcomings and prevent other customers from encountering similar disappointments. T
Taylar Franz
Exceptionally Disappointing Service from Envelopes.com!
Being someone who values promptness and reliability, I regret to say that my experience with Envelopes.com has left me thoroughly disappointed. I entrusted them with my orders not once, but twice, only to be met with prolonged delays and unfulfilled promises. The first instance saw my eagerly anticipated envelopes arrive over a week behind schedule, with no satisfactory explanation for the tardiness. To my dismay, it was later revealed that an oversight on their part had resulted in the initial printing order not being placed promptly. The lack of transparency and accountability during this period was disheartening, to say the least. Determined to give them a second chance, I placed another order, with the assurance of receiving a proof for approval within 24 hours. However, the reality deviated yet again from their commitment, as days passed without any sign of the promised proof. Despite my proactive attempts to seek clarification through various communication channels, the response was unnervingly delayed. When they eventually acknowledged the oversight, the prospect of expediting the production to meet the advertised timeline was denied, despite their failure in providing the initial proof for approval. Such inefficiency and disregard for their customers' time and trust is simply inexcusable. It is my sincerest hope that this review serves as a cautionary tale for others considering their services. The lack of professionalism and failure to deliver on their commitments has compelled me to seek a refund, adding further inconvenience to an already disappointing experience. D
Daniel Collins
I ordered 15 envelops
Envelopes.com has been a game-changer for me. I recently ordered 15 envelopes for an urgent project and opted for next day early AM delivery. Despite my initial excitement, the delivery didn't go as planned. Although the envelopes were sent out the day after I ordered them, they didn't arrive as expected. I reached out to the customer service team, hoping for a solution to my frustration. However, I was met with resistance and excuses. The experience left me feeling unheard and undervalued as a customer. Despite being offered a refund for the shipping cost difference, I couldn't help feeling that accountability was lacking. As a consumer, I believe in the importance of a company standing by its promises, especially when it comes to time-sensitive deliveries. It's disheartening to pay triple in shipping costs only to be let down in the end. In the future, I hope Envelopes.com will reevaluate its commitment to delivering on its promises, especially when it comes to expedited shipping options. As a loyal customer, I long for a more reliable and customer-centric experience.
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Introduction
Envelopes.com is a leading online retailer specializing in a wide range of envelopes, cards, and other paper products. With a user-friendly website, competitive prices, and a reputation for quality, Envelopes.com is the go-to destination for businesses and individuals in need of premium paper products.
Pros:
- Extensive product selection with various sizes, styles, colors, and materials available
- Competitive pricing, often offering discounts and promotions
- Excellent user experience with a quick and smooth checkout process
- High-quality products that meet or exceed expectations
- Responsive and helpful customer service support
- Easy returns and exchanges policy
- Secure payment options for a hassle-free shopping experience
- Loyalty program for frequent customers
Cons:
- Shipping costs may be higher compared to some competitors
- Limited community involvement and social responsibility initiatives
User Experience:
Envelopes.com offers a user-friendly website with a clean and intuitive design. The search and navigation features make it easy to find specific products, and detailed product descriptions help customers make informed decisions. The quick checkout process ensures a smooth and efficient shopping experience.
Pricing and Value for Money:
Envelopes.com offers competitive prices for their products, especially when compared to brick-and-mortar retailers. Additionally, they frequently run promotions and discounts, providing customers with excellent value for their money. The high-quality products justify the pricing, ensuring customers get reliable and durable paper products.
Customer Service:
Envelopes.com prides itself on providing exceptional customer service. Their support team is highly responsive and knowledgeable, assisting customers with any queries or concerns. They prioritize customer satisfaction and strive to resolve any issues promptly and efficiently.
Product Quality and Selection:
Envelopes.com offers a diverse range of products, including envelopes in various sizes, cards, and paper accessories. They prioritize product quality, ensuring their items are made from durable materials that meet or exceed customer expectations. Whether you need standard envelopes or specialty designs, Envelopes.com has a wide selection to suit different needs.
Website Usability:
The Envelopes.com website is designed with usability in mind. The layout is clean, and products are categorized intuitively. The search feature allows users to find specific items quickly, while detailed product descriptions provide essential information. The overall website experience is smooth and efficient.
Returns and Exchanges:
Envelopes.com offers a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase or receive damaged/defective items, they can easily initiate a return or exchange request. The company is committed to resolving such issues promptly and ensuring customer satisfaction.
Promotions and Discounts:
Envelopes.com frequently runs promotions and offers discounts to customers. These promotions can include free shipping, percentage-off discounts, or product-specific deals. Subscribing to their newsletter or following them on social media allows customers to stay informed about the latest promotions and discounts.
Reputation:
Envelopes.com has built a strong reputation in the industry for providing high-quality paper products and exceptional customer service. They have been a trusted source for envelopes and related items for many years, serving numerous satisfied customers.
Payment Options:
Envelopes.com offers secure payment options, including major credit cards, PayPal, Amazon Pay, and Apple Pay. Customers can choose the payment method that is most convenient and secure for them, ensuring a seamless and worry-free checkout process.
Loyalty Programs:
Envelopes.com offers a loyalty program for their frequent customers. By joining the program, customers can earn points and enjoy exclusive benefits, such as discounts and early access to promotions. This program encourages customer loyalty and rewards repeat business.
Customer Reviews:
Envelopes.com has received positive reviews from numerous customers who commend the quality of their products, excellent customer service, and overall shopping experience. The company values feedback from customers and continuously strives to improve and exceed expectations.
Community Involvement:
While Envelopes.com is primarily focused on providing top-notch paper products and services, they have limited involvement in community initiatives or social responsibility programs. This area could be an opportunity for the company to further engage with their customers and make a positive impact.
Shipping and Costs:
Envelopes.com offers shipping services to various locations. While the shipping costs may be slightly higher compared to some competitors, they prioritize secure packaging and efficient delivery. Customers can choose different shipping options based on their needs, ensuring prompt delivery of their orders.
In conclusion, Envelopes.com is a highly reputable online retailer that excels in providing customers with a diverse selection of high-quality envelopes, cards, and paper products. With competitive pricing, excellent customer service, and a user-friendly website, they offer a seamless shopping experience. While they could enhance community involvement, Envelopes.com maintains a solid reputation as a reliable destination for all paper product needs.