Users Voice for Equi

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Equi Overall rating
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User Interface

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Review article published on: 11 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 1.8 5 5 5 5
Jan 2023 5 5 3.3 4.8 1.3 1
Feb 2023 5 3.4 5 5 5 5
Mar 2023 5 3.1 5 5 5 5
Line Chart for Rating of peer stores

Detailed Equi Review by

Introduction is an online health and wellness retailer that specializes in providing an extensive range of high-quality supplements, nutrition, and wellness products. With a mission to promote healthy living and wellbeing, operates on a direct-to-consumer model, delivering its products straight to customers worldwide.

Pros and Cons

  • Wide range of products
  • High-quality and innovative health and wellness solutions
  • Availability of third-party tested supplements
  • Professional advice and support from trained health practitioners
  • Free shipping on orders over £50
  • Higher price point compared to other health and wellness retailers
  • Some products may not be suitable for certain dietary requirements

User Experience's website is user-friendly and easy to navigate, with a clean and modern design. The search function is efficient, and the product categories are well-organized for easy browsing. The product descriptions are detailed, complete with ingredients list and directions for use.

Pricing and Value for Money's products come at a premium price point, with some products exceeding the average market price. However, the brand's focus on high-quality and innovative solutions makes it a worthwhile investment for those seeking top-of-the-line health and wellness products.

Alternatives's competitors include other online health and wellness retailers such as Myprotein and Holland & Barrett. While these retailers offer more affordable options,'s focus on high-quality ingredients and third-party testing sets it apart from the competition.

Customer Service provides excellent customer service, with a dedicated customer support team available to address any queries or concerns. Additionally, customers can consult with health practitioners for any product-related inquiries.

Product Quality and Selection offers a wide range of products, including supplements, nutrition, and wellness solutions. The brand prioritizes product quality, with third-party testing of all supplements to ensure purity, potency, and efficacy.

Website Usability's website is clean, modern, and easy to navigate, with clear product categorization and search function. The website also provides educational resources on health and wellness, making it a valuable resource for customers seeking information on their wellbeing.

Returns and Exchanges offers a 30-day return policy for unopened and undamaged products. Customers can initiate a refund by contacting the customer support team and returning the product within the stipulated timeframe.

Promotions and Discounts often runs promotions and discounts on its products, particularly during festive seasons or special events. Customers can also avail of exclusive discounts and offers by signing up for the brand's newsletter or following its social media channels.

Reputation has garnered a solid reputation for its high-quality products and customer service. The brand's commitment to delivering innovative health and wellness solutions has earned it a loyal customer base, with positive reviews and testimonials attesting to its efficacy.

Payment Options offers various payment options, including credit and debit cards, PayPal, and Klarna for customers seeking to split the cost of their purchases.

Loyalty Programs does not offer a formal loyalty program. However, customers can avail of discounts and promotions by signing up for the brand's newsletter or following its social media channels.

Customer Reviews has a dedicated review section on its website, where customers can leave their feedback on the products they've purchased. The majority of the reviews are positive, with customers attesting to the efficacy and quality of the brand's offerings.

Community Involvement is involved in various initiatives promoting health and wellness, including sponsoring wellness events and partnering with charities advocating for mental health.

Shipping and Costs offers free shipping on orders over £50, with delivery times ranging from 2-4 working days. For orders below £50, shipping costs are calculated depending on the customer's location. International shipping is also available, with costs varying depending on the destination.