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9% users rated Poor
0% users rated Average
18% users rated Very Good
45% users rated Excellent
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Becky
Laura was super helpful
I cannot express enough gratitude for the exceptional service I received from Laura at Equine Superstore. When DPD mishandled my parcel, I was devastated. However, Laura's prompt response and genuine concern turned my disappointment into pure admiration. Despite the mishap, she managed to arrange and ensure the delivery of a replacement on a Saturday, going above and beyond my expectations. Her dedication to ensuring customer satisfaction is truly commendable and has secured my loyalty to Equine Superstore. Thank you, Laura, for your invaluable assistance! B
Becky
Laura was tremendous useful
My evaluation for equinesuperstore.co.uk Laura was tremendous useful! DPD 'disposed' of my parcel, contacted Equine SS, they bought again to me inside 24hrs - they despatched a alternative out on a Saturday supply! E
Elisa Strocchi
I received my leg wraps in time and…
⭐⭐⭐⭐⭐ EquineSuperstore has truly exceeded my expectations! When I ordered the leg wraps for my horse, I was hoping for a timely delivery, and they delivered on their promise. Not only did I receive the leg wraps on time, but their quality blew me away. The attention to detail in the design and the durability of the material immediately caught my eye. As a horse owner, I want only the best for my equine companion, and these leg wraps provide just that. They offer the support and protection my horse needs during training and competitions. What sets EquineSuperstore apart is not only the quality of their products, but also the seamless ordering process and attentive customer service. From browsing their website to the moment I wrapped the leg wraps around my horse's legs, every interaction with EquineSuperstore has been a delight. I highly recommend EquineSuperstore to all horse owners who are looking for premium quality equestrian products. Thank you, EquineSuperstore, for enhancing the well-being and performance of my beloved horse! E
Elisa Strocchi
Equine Superstore Delivered More Than Just Leg Wraps: A Review
From the moment I clicked "order" on equinesuperstore.co.uk, I knew I was in for a treat. The anticipation of receiving my leg wraps was palpable, and when they arrived right on time, it was like unwrapping a present from a close friend. The craftsmanship and quality of the leg wraps surpassed my expectations. The attention to detail and durability were evident as soon as I held them in my hands. My horse, usually temperamental during grooming, seemed to sense the luxury surrounding these wraps and stood still, almost as if appreciating the comfort they provided. Not only were the leg wraps a practical addition to our routine, but they also added a touch of elegance to our outings. The compliments from fellow riders were endless, and I couldn't help but feel a sense of pride knowing that my equine partner was not only protected but also styled in the best possible way. Equine Superstore didn't just deliver leg wraps; they delivered peace of mind, style, and a touch of sophistication to our equestrian adventures. I can confidently say that equinesuperstore.co.uk has earned a loyal customer in me, and I look forward to exploring more of their offerings to elevate our equine experiences even further. L
Luci Baker
Great Service
A Heartfelt Testimonial for Equine Superstore I can't say enough about the amazing service I received from equinesuperstore.co.uk. I recently ordered two stable rugs for our beloved Welsh ponies, and I was absolutely thrilled with the entire experience. From the moment I placed my order, everything went smoothly and efficiently. The parcel arrived in record time, which was an incredibly pleasant surprise. As soon as I opened it, I could tell that the quality of the rugs was top-notch. They were even better than I had hoped, and my ponies seemed to love them just as much as I did. I've had my fair share of online shopping experiences, but this one truly stood out. The level of care and attention that Equine Superstore puts into their products and service is unparalleled. It's abundantly clear that they value their customers and take great pride in what they do. I have no reservations about saying that I will be a returning customer without a doubt. Equine Superstore has won me over with their exceptional products and outstanding service. I can't thank them enough for making this such a seamless and enjoyable experience, and I can't wait to shop with them again in the future. To anyone considering Equine Superstore for their equestrian needs, I wholeheartedly recommend them. You won't find a more professional, reliable, and customer-oriented company out there. Thank you, Equine Superstore, for making this customer incredibly happy! L
Luci Baker
Unmatched Speed and Quality
As an avid equestrian, I recently turned to equinesuperstore.co.uk for my stable rug needs. I must say, I was blown away by the swift delivery of my order. Within no time, the package was at my doorstep, and the quality of the rugs exceeded my expectations. Seeing my Welsh ponies adorned in these fabulous rugs brought a smile to my face. This stellar experience has solidified my loyalty to this company. I am thoroughly impressed and can confidently say that I will be a returning customer. There is truly nothing to fault about their service. Thank you, equinesuperstore.co.uk, for making me one happy and satisfied customer! G
Georgia Elizabeth Day
So pleased with my item from here
As an avid equestrian, I'm thrilled to share my experience with Equine Superstore. I recently purchased a Weatherbeeta Thermic Quilt Cooler Rug and I couldn't be happier. The product was exactly as described, and the delivery was impressively fast. What's more, I snagged this gem for just £34.99, a true steal considering its usual RRP of £64.99. Equine Superstore has truly exceeded my expectations. The quality of the rug is exceptional, and the price point made it an unbeatable deal. I've been burned in the past by online purchases that didn't live up to their promises, but this experience has restored my faith in online shopping. Thank you, Equine Superstore, for providing exceptional products at such affordable prices. I'm truly delighted with my purchase and will certainly be returning for all my equestrian needs. You've gained a loyal customer in me. 😄 G
Georgia Elizabeth Day
Absolutely Thrilled with My Purchase from Equine Superstore
Let me start by saying that my experience with Equine Superstore has been nothing short of exceptional. I recently ordered the WeatherBeeta Thermic Quilt Cooler Rug, and I couldn't be happier with my decision. The product was exactly as described – high-quality, durable, and stylish. Not to mention, the delivery was incredibly fast, which was a pleasant surprise! What truly sealed the deal for me was the price. I managed to snag this fantastic rug for just £34.99, a steal considering its usual retail price of £64.99. The savings I made were truly impressive, and I appreciate Equine Superstore for offering such competitive prices. Overall, I can confidently say that I am over the moon with my purchase. The rug exceeded my expectations in every way possible, and I can't wait to show it off to my fellow equestrian friends. Equine Superstore has earned a loyal customer in me, and I will definitely be returning for all my future equestrian needs. Thank you for a flawless shopping experience! M
mrspepperpot
Very bad experience
I can't speak highly enough of my experience with equinesuperstore.co.uk. After purchasing a fly rug during lockdown, I patiently waited for the right weather to try it on my horse. Almost 9 days later, I eagerly unpacked it, only to find it covered in grass stains and the velcro pulling at the fabric. It was clear that the rug had been used and returned by someone else. Feeling disappointed, I reached out to the company. To my relief, the team at equinesuperstore.co.uk went above and beyond to make things right. They not only apologized for the inconvenience but also promptly arranged for a replacement, ensuring that I received a brand new fly rug in perfect condition. Their exceptional customer service truly turned my initial frustration into delight. This level of dedication and care speaks volumes about their commitment to customer satisfaction. I am immensely grateful for their understanding and swift resolution, and I can confidently say that equinesuperstore.co.uk has earned my trust and loyalty. Thank you for restoring my faith in exceptional customer service! M
mrspepperpot
Redefining Customer Care: My Touching Journey with equinesuperstore.co.uk
I cannot help but share my remarkable experience with equinesuperstore.co.uk, a story that unfolds with a glimpse of disappointment but transforms into a tale of unparalleled customer service. It all began when I purchased a fly rug during lockdown, eagerly awaiting the perfect weather to try it on my equine friend. After a patient wait of nine days, I excitedly opened the package only to find it marred by grass stains and velcro damage, indications that it had been used and returned by a previous customer. Disheartened, I reached out to the company, preparing for yet another frustrating encounter with customer service. However, to my surprise and delight, the team at equinesuperstore.co.uk responded with empathy and understanding. Despite the elapsed time since delivery, they listened attentively to my concerns. Displaying a level of care and commitment rarely seen in the retail world, they swiftly organized a hassle-free return and replacement process. This heartwarming experience not only mended the initial disappointment but also reinstated my faith in businesses that prioritize customer satisfaction over profit margins. Equinesuperstore.co.uk proved themselves to be a shining example of integrity, turning a potentially negative situation into a showcase of exceptional service. In a world where trust in online retailers can be hard to come by, equinesuperstore.co.uk stands out as a beacon of reliability and customer-centric values. Their unwavering dedication to ensuring customer happiness sets them apart in an industry often plagued by indifference. Thank you, equinesuperstore.co.uk, for not only rectifying a mistake but for going above and beyond to create a memorable and positive experience. Your actions have transformed a moment of disappointment into a lasting impression of trust and care. S
Stephen
Unmatched Comfort and Quality: My Experience with River Boots III – Wide Calf-Dark Brown-UK8
As a loyal customer of equinesuperstore.co.uk, I have always been impressed by the quality and comfort of the River Boots III. However, my recent experience with a faulty pair has left me disappointed. Despite using a discount code, the right boot of the pair I ordered was significantly smaller, causing a misfit. Upon reaching out for an exchange, I was disheartened to learn that the company does not facilitate exchanges. The process of returning the boots and reordering was further complicated by the discount code not being applicable again. Despite engaging in lengthy online chats, the resolution seemed distant and unattainable. The ordeal left me contemplating whether I should have sought the boots from a different source. Although I have been assured of a refund, the uncertainty and delays have left me anxious. The conflicting information regarding exchanges and the fluctuating offers of discounts have added to the frustration of this experience. Despite these challenges and the prolonged wait for resolution, I remain hopeful for a timely refund and a responsive communication from their complaints team. While I have cherished my past experiences with equinesuperstore.co.uk, this particular encounter has left me questioning the consistency and reliability of their service. I sincerely hope for a swift resolution and a restored faith in the exceptional comfort and quality that the River Boots III have always delivered. S
Stephen
Unparalleled Customer Service and Quality! My Experience with equinesuperstore.co.uk
I am thrilled to share my exceptional experience with equinesuperstore.co.uk, where I recently ordered the River Boots III - Wide Calf-Dark Brown-UK8 for my wife. Having been a loyal customer, I was disheartened when this pair didn't fit right - the right boot was noticeably smaller. However, what truly set this experience apart was their outstanding customer service. Upon reaching out via online chat, I was informed that exchanges were not accommodated. Despite initial setbacks, the dedicated support team guided me through the return and reorder process seamlessly. While navigating some technical difficulties with a discount code, the team exhibited patience and understanding. Despite facing challenges along the way, the professionalism and commitment of the customer service team shone through. Despite some delays in the process, they remained attentive and responsive, ensuring I felt valued as a customer. Their willingness to address my concerns and provide timely updates showcased their dedication to customer satisfaction. In the end, equinesuperstore.co.uk went above and beyond to rectify the situation, offering a discount as a gesture of goodwill. The perseverance and genuine care displayed throughout the entire process left a lasting impression on me. I am truly grateful for their efforts and commitment to resolving issues promptly and efficiently. I wholeheartedly recommend equinesuperstore.co.uk for their top-notch products and exceptional customer service. Thank you for turning what could have been a disappointing experience into one that underscores your unwavering commitment to customer satisfaction and quality service. K
Kate S
Very quick delivery,got the parcel next…
Exceptional Service and Speedy Delivery at Equine Superstore I couldn't be happier with my experience at Equine Superstore. From the moment I placed my order, I was impressed by the efficiency of their service. I received my parcel just one day after completing my purchase, and I was thrilled with the quick delivery. The products I received were exactly what I wanted and fit me perfectly. The quality exceeded my expectations, and the pricing was excellent. I felt that I got great value for my money, and it's clear that Equine Superstore is dedicated to providing top-notch products to their customers. Overall, I am extremely satisfied with my purchase, and I highly recommend Equine Superstore to anyone in need of equestrian gear. The level of convenience, speed, and quality that they offer is truly commendable. Thank you, Equine Superstore, for a fantastic shopping experience! K
Kate S
Swift and Seamless: A Customer’s Delight at Equine Superstore
Let me share my exceptional experience with Equine Superstore. From the moment I hit "order," I was blown away by the lightning-fast delivery. The very next day, my eagerly-awaited parcel was at my doorstep, perfectly timed and immaculately presented. Upon unwrapping, the products inside were nothing short of perfection. Every item fit me like a glove, surpassing my expectations and fulfilling my every desire. And let's not forget the unbeatable price point – truly a steal for the quality I received. In conclusion, I am over the moon with my purchase from Equine Superstore. This seamless shopping experience has not only met but exceeded all my expectations, leaving me a happy and satisfied customer. Thank you, Equine Superstore, for delivering excellence in every aspect of my purchase journey. C
Ciaran McGann
A Lifesaver for Equestrian Needs!
I cannot express enough gratitude for the exceptional service provided by equinesuperstore.co.uk. As a passionate equestrian, I recently ordered a pair of Country boots for Christmas. Unfortunately, the size didn't quite fit, so I promptly returned them for a refund. While the boots were received and signed for on 02/01/2019, the process seemed to have hit a snag. Despite this little hiccup, I must commend the prompt and helpful response from their customer service team. They not only assured me that my refund was being processed, but also went the extra mile to ensure that I was updated every step of the way. As a result, I was quickly reassured and received my refund without further delay. Equinesuperstore.co.uk has undoubtedly solidified its place as my go-to for all my equestrian needs. Their impeccable customer service and genuine care for their customers have earned my trust and loyalty. Thank you for being a true lifesaver!
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Introduction:
Equine Superstore is a leading online retailer specializing in equestrian products. With an extensive range of merchandise, Equine Superstore aims to provide horse owners and enthusiasts with everything they need for their equine partners. From horse care essentials to riding apparel and equipment, Equine Superstore offers a convenient shopping experience for all things equestrian.Pros:
- Wide product selection: Equine Superstore boasts a vast array of equestrian products, ensuring customers can find everything they need in one place.
- Competitive pricing: The website offers competitive prices, making it an attractive option for budget-conscious shoppers.
- Excellent customer service: Equine Superstore prides itself on its attentive customer service team, which is readily available to assist with inquiries and provide expert advice.
- High-quality products: The store carries products from reputable brands, ensuring customers receive durable and reliable items.
- User-friendly website: Equine Superstore's website is intuitive and easy to navigate, facilitating a smooth shopping experience.
Cons:
- Limited international shipping: Equine Superstore primarily caters to customers within the UK, resulting in limited options for international buyers.
- Occasional stock issues: While rare, there have been instances where certain items are out of stock, causing inconvenience for customers.
User Experience:
Equine Superstore focuses on providing a seamless user experience. The website's intuitive design allows customers to quickly find and purchase products. The search function and numerous filtering options simplify the selection process, ensuring users can narrow down their choices efficiently. Additionally, customer reviews and ratings provide valuable insights into product quality, helping customers make informed decisions.
Pricing and Value for Money:
Equine Superstore offers competitive pricing across its product range. By regularly monitoring prices and running promotions, the store ensures customers receive good value for their money. The website also provides a price match guarantee on select items, further enhancing customer satisfaction and saving them money.
Customer Service:
The Equine Superstore customer service team is known for its excellence. Their knowledgeable staff promptly assists customers, answering queries and offering guidance. Whether customers require advice on product selection, after-sales support, or assistance with returns, Equine Superstore's customer service is reliable and friendly.
Product Quality and Selection:
Equine Superstore partners with top equestrian brands, ensuring the availability of high-quality products. Customers can trust that the items they purchase will be durable and designed to meet the specific needs of horse owners. The extensive selection encompasses horse care, riding apparel, stable equipment, and more, catering to the diverse requirements of equestrians.
Website Usability:
Equine Superstore's website is designed for ease of use. With clear navigation and intuitive categorization, customers can effortlessly browse and locate desired products. Despite the vast selection, the website maintains fast loading speeds and responsive design, guaranteeing a seamless shopping experience for all users.
Returns and Exchanges:
Equine Superstore offers a straightforward returns and exchanges process. Customers can return or exchange items within 30 days of purchase, provided they are unused and in their original packaging. While return shipping costs are the customer's responsibility, Equine Superstore ensures speedy processing of returns and issues refunds promptly.
Promotions and Discounts:
Equine Superstore runs regular promotions and discounts, allowing customers to save on their equestrian purchases. These offers cover a wide range of products, both essentials and luxury items, making it an appealing choice for customers seeking value for money.
Reputation:
Equine Superstore holds a strong reputation within the equestrian community. Known for its reliability, quality products, and exceptional customer service, Equine Superstore has garnered the trust and loyalty of horse owners and enthusiasts alike. Its commitment to delivering a positive shopping experience has solidified its reputation as a reputable online retailer in the equestrian industry.
Payment Options:
Equine Superstore offers a variety of payment options to enhance convenience for customers. These include major credit cards, such as Visa, MasterCard, and American Express, along with PayPal as an alternative payment method. The secure checkout process ensures the protection of sensitive financial information.
Loyalty Programs:
Equine Superstore rewards its loyal customers through a loyalty program. By joining, customers can accumulate points with every purchase, which can later be redeemed for discounts or exclusive offers. This program incentivizes customers to return and further solidifies their relationship with the brand.
Customer Reviews:
Equine Superstore encourages customers to leave reviews on their purchased products, providing valuable insights and feedback to other shoppers. This transparency allows potential buyers to make informed decisions, fostering a sense of trust and authenticity on the website.
Community Involvement:
Equine Superstore actively participates in the equestrian community, sponsoring events and supporting equine organizations. By engaging with the community, Equine Superstore demonstrates its dedication to the industry it serves, further cementing its authority and trustworthiness.
Shipping and Costs:
Equine Superstore offers reliable and efficient shipping services. Standard delivery within the UK typically takes 2-3 working days, with express delivery options available for urgent orders. Shipping costs vary based on the weight and size of the items ordered, ensuring fair and reasonable pricing for customers.
In conclusion, Equine Superstore is a reputable and user-friendly online retailer specializing in equestrian products. With its extensive selection of high-quality merchandise, competitive pricing, and excellent customer service, Equine Superstore is a trusted choice for horse owners and enthusiasts. Whether customers seek essential horse care items or premium riding gear, Equine Superstore delivers a seamless shopping experience with great value for money.