Users Voice for Ergobaby

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Ergobaby Overall rating
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Review article published on: 15 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 3.4 5 5 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 4 5 5 4.8 2.9
Jul 2022 5 3.5 4.1 4.5 4.6 2.7
Mar 2023 1 3.3 4.4 4.3 4.3 2.8
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Detailed Ergobaby Review by

Introduction is a popular online retailer that specializes in ergonomic baby carriers, strollers, diaper bags, nursing pillows, and other baby gear. The company was founded by a mother who wanted to create a comfortable and ergonomic solution for carrying her baby. Today, Ergobaby is one of the most trusted brands in the baby industry, with a wide range of high-quality products that are designed to make life easier for new parents.

Pros and Cons

Pros: - Ergonomic and comfortable baby carriers that distribute weight evenly - Wide range of products that cater to different needs and styles - High-quality materials that are built to last - Generous return policy and warranty - Helpful customer service team that is available to answer questions Cons: - Some products can be pricey - Limited selection of colors and designs for certain products - Shipping and handling fees can add up

User Experience has a clean and user-friendly interface that makes it easy to navigate and find what you need. The website provides detailed product descriptions, photos, and reviews to help customers make informed decisions. The checkout process is straightforward, and customers can track their orders and receive updates on shipping and delivery.

Pricing and Value for Money

Ergobaby products are generally priced higher than some of their competitors, but they offer excellent value for money. The company uses high-quality materials and design principles to create products that are durable, comfortable, and safe for babies. Customers can also take advantage of promotions and discounts to save money.


Some alternatives to include: - BabyBjorn - Tula - LILLEbaby - Boba - Infantino

Customer Service

Ergobaby has a knowledgeable and responsive customer service team that is available to answer questions and provide assistance. Customers can contact the team via email or phone, and there is also a chatbot feature available on the website.

Product Quality and Selection

Ergobaby products are known for their high quality and durability. The company uses premium materials and ergonomic design principles to create products that are safe and comfortable for babies. The selection of products is also impressive, with a wide range of carriers, strollers, diaper bags, and other baby gear to choose from.

Website Usability is easy to use and navigate, with intuitive menus and clear product descriptions. The website is also optimized for mobile use, making it easy to browse and shop on the go.

Returns and Exchanges

Ergobaby has a generous return policy that allows customers to return or exchange products within 30 days of purchase. All products are also covered by a warranty that protects against defects and faults.

Promotions and Discounts

Ergobaby regularly offers promotions and discounts to help customers save money on their purchases. Customers can sign up for the company's newsletter to receive updates on exclusive deals and offers.


Ergobaby has a strong reputation in the baby industry for its high-quality products and commitment to customer service. The company has won numerous awards and accolades for its innovative designs and superior performance.

Payment Options

Ergobaby accepts a variety of payment options, including credit cards, PayPal, and Apple Pay. Customers can also use gift cards and voucher codes to make purchases.

Loyalty Programs

Ergobaby does not currently offer a loyalty program, but customers can sign up for the company's newsletter to receive updates on promotions and discounts.

Customer Reviews

Ergobaby products generally receive positive reviews from customers, with many praising the comfort, quality, and durability of the products. Some customers have commented that the products can be pricey, but they feel that the quality justifies the cost.

Community Involvement

Ergobaby is committed to giving back to the community, with a focus on supporting mothers and children. The company partners with a variety of organizations and initiatives that promote maternal and child health and well-being.

Shipping and Costs

Ergobaby offers free standard shipping on orders over $49 within the US. Customers can also choose expedited shipping options for an additional fee. International shipping is available at varying rates, depending on the destination.

Ergobaby Recent User Reviews


Reviewer Name: A Coiley

Review Submission Date: 2021-03-19

Review Title: Terrible website that isn’t mobile…
Customer Support   



User Interface          


Review Description: Terrible website that isn’t mobile friendly and kept refreshing and caused me to accidentally order the wrong product. The phone number goes straight to voicemail. They won’t offer a return or exchange. I will never do business with them again.



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