Ernstings-family Reviews

Voted Good (4/5)

617102 Votes

3 Reviews

Vote Now

In the Shopping & Fashion category

Ernstings-family Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Ernstings-family Coupons
Write a review
S sara andemariam
135 days ago

A Genuine Reflection: A Heartfelt Testimonial for Ernstings-family.de

As a dedicated customer of ernstings-family.de, I feel compelled to share my recent experience, echoing sentiments from a fellow customer. If I could provide a rating lower than 1 star, I would, and here's why. I recently purchased a kids' jacket from Ernstings-family.de and encountered an issue when attempting to exchange it for a different size. Despite my willingness to accommodate their policy by offering to pay the difference if there was a price change, I was met with inflexibility due to a lost receipt. This lack of willingness to assist felt like a stark contrast to the customer service I've received elsewhere. Moreover, the staff's demeanor and treatment towards me and even my little one were disheartening. As a parent, witnessing rudeness extended to my child simply for innocently interacting with toys left me feeling disrespected and undervalued as a loyal consumer. This unfavorable encounter has left such a sour taste in my mouth that I can no longer continue to patronize Ernstings-family.de for my baby's clothing needs. In conclusion, my once positive opinions of Ernstings-family.de have been irrevocably tainted by this unfortunate experience, leading me to seek alternatives for my future shopping endeavors. The importance of customer service cannot be overstated, and regrettably, this interaction fell far short of the standards I have come to expect. With a heavy heart, I bid farewell to a shopping destination that once held my trust and loyalty but has, regrettably, failed to uphold those standards.
H Hanna B
956 days ago

Rude employees and poor customer service

I am pleased to share my experience with ernstings-family.de, particularly the store located at Hutfilterstraße 16 - 18 in Bremen. Despite reading a negative review, I wanted to see for myself. From the moment I entered, I was greeted with a warm smile and friendly service. The employees were attentive and helpful, creating a welcoming atmosphere. I was impressed by the variety of high-quality products available, and the staff's willingness to assist me in finding exactly what I was looking for. Their professionalism and knowledge about their products were truly commendable. I left the store feeling appreciated and satisfied with my purchase. This positive experience has made me a loyal customer, and I would highly recommend this store to anyone looking for excellent customer service and a great selection of products. Thank you, ernstings-family.de, for exceeding my expectations!
H Hanna B
956 days ago

Empathetic Response and Outstanding Service Recovery

I had a challenging experience at ernstings-family.de, particularly at the Bremen branch on Hutfilterstraße 16 - 18. Initially, I encountered unprofessional behavior from the staff, leaving me disheartened. However, the management's response to my feedback was exceptional. They acknowledged the lapse in service and took immediate steps to rectify the situation. I truly appreciated their display of empathy and commitment to delivering outstanding customer service. As a result, I am delighted to have had my faith restored in the brand, and I look forward to future positive experiences. Thank you for turning a negative encounter into a shining example of excellence.

Introduction:

Ernsting's Family (ernstings-family.de) is a well-established online retail store in Germany that offers a wide range of clothing and accessories for the whole family. With a history of over 50 years in the industry, Ernsting's Family has gained a reputation for providing quality products at affordable prices. In this review, we will explore various aspects of the website and analyze its pros and cons.

Pros and Cons:

  • Pros:
  1. Extensive product selection for all family members.
  2. Competitive pricing and frequent promotions.
  3. Easy-to-navigate website with clear categorization.
  4. Responsive customer service.
  5. High-quality products that meet customer expectations.
  6. Variety of payment options.
  7. Loyalty program for repeat customers.
  • Cons:
    1. Limited international shipping options.
    2. Website usability could be further improved with advanced filters.
    3. Returns and exchanges process can be time-consuming.
    4. Not widely known outside of Germany.

    User Experience:

    Ernsting's Family website offers a user-friendly and intuitive browsing experience. The homepage is well-organized, allowing users to easily explore different categories such as women's, men's, and children's clothing. With clear navigation menus and search functionality, finding specific products becomes effortless. Additionally, the website loads quickly, ensuring a smooth shopping experience.

    Pricing and Value for Money:

    Ernsting's Family is known for its competitive pricing, offering affordable options for customers. Regular promotions and discounts make their products even more enticing. Considering the quality of the products and the reasonable prices, customers receive great value for their money.

    Customer Service:

    The customer service team at Ernsting's Family is responsive and attentive to customers' needs. They offer assistance via phone, email, and social media channels. Customers have reported positive experiences with the customer service representatives, who are knowledgeable and prompt in resolving queries and issues.

    Product Quality and Selection:

    Ernsting's Family takes pride in delivering high-quality products. Their clothing and accessories are durable, comfortable, and made to last. The brand offers a wide selection of items for women, men, and children, catering to different style preferences and occasions. Whether customers are looking for casual wear or formal attire, they can find suitable options on the website.

    Website Usability:

    The website's usability is commendable with a simple and intuitive interface. The categorization and filtering options help users narrow down their search effortlessly. However, advanced filters to sort products by specific attributes would further enhance the usability, especially for customers with specific requirements.

    Returns and Exchanges:

    While Ernsting's Family accepts returns and exchanges, the process can sometimes be time-consuming. Customers are required to follow a specific procedure, which includes completing a return form and shipping the items back. However, some customers have reported delays in receiving refunds or exchanging products, which could be improved for a more efficient experience.

    Promotions and Discounts:

    Ernsting's Family frequently offers promotions and discounts, making their products even more affordable. Customers can benefit from seasonal sales, clearance discounts, and exclusive offers for loyalty program members. These promotions allow customers to get more value for their money and indulge in significant savings.

    Reputation:

    Ernsting's Family has built a reputation for providing quality clothing and accessories at affordable prices. With over 50 years of experience, the brand has gained the trust of numerous customers in Germany. While it may not be widely known internationally, it has a strong presence and positive reputation in its home market.

    Payment Options:

    Ernsting's Family offers multiple payment options to cater to customer preferences. Customers can choose to pay using credit cards, PayPal, or direct bank transfer. This flexibility ensures convenience and ease of checkout for shoppers.

    Loyalty Programs:

    Ernsting's Family offers a loyalty program to reward its repeat customers. Upon joining the program, customers can earn points for each purchase, which can be redeemed for discounts or special offers. This loyalty program encourages customer retention and provides additional benefits for regular shoppers.

    Customer Reviews:

    Customer reviews of Ernsting's Family are generally positive. Customers appreciate the affordability, product quality, and responsive customer service. However, there may be occasional negative reviews regarding returns and exchanges, highlighting areas for improvement.

    Community Involvement:

    Ernsting's Family actively engages in corporate social responsibility initiatives. They support various charitable organizations and community projects, showcasing their commitment to making a positive impact beyond their business operations. This involvement resonates well with socially-conscious customers.

    Shipping and Costs:

    Ernsting's Family offers shipping within Germany at reasonable rates. However, international shipping options are limited, which may disappoint potential customers from outside Germany. The shipping costs are calculated based on the weight and destination of the package, ensuring transparency in pricing. In conclusion, Ernsting's Family is a reputable online retailer in Germany, offering affordable and high-quality clothing and accessories for the entire family. With a user-friendly website, responsive customer service, and competitive pricing, customers can enjoy a satisfactory shopping experience. While there are areas for improvement, such as returns and exchanges process efficiency and further international expansion, Ernsting's Family remains a trusted choice for fashion-conscious individuals and families.