Escape2 Reviews

Voted Poor (2/5)

36 Votes

120 Reviews

Vote Now

In the Winter sport Store category

Pie-Chart Analysis

5% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
90% users rated Excellent
Write a review
W William Dowd
113 days ago

Turning Frustration into Satisfaction: My Experience with Escape2.co.uk

I recently found myself in a situation where I needed to amend a flight booking with Escape2.co.uk, and I must admit, the process initially tested my patience quite a bit. However, what could have been a frustrating experience turned into a surprisingly positive one, showcasing the true dedication of their customer service team. At first, I found it time-consuming to make the necessary changes to my booking. The online system was not as intuitive as I had hoped, and I was left feeling a bit frustrated. To make matters worse, getting in touch with Escape2 seemed like a daunting task, adding to my initial disappointment. Despite these challenges, I decided to reach out to their customer service team for assistance. And to my surprise, they were incredibly understanding and went above and beyond to help me resolve my issue. Not only did they efficiently amend my booking, but they also took the time to explain the process and reassure me of the changes made. What started as a rocky road ended with me feeling grateful for the support and professionalism exhibited by the Escape2 team. Their commitment to turning a negative experience into a positive one was truly commendable. I now have a newfound appreciation for their dedication to customer satisfaction. If you find yourself in a situation similar to mine, I urge you to give Escape2.co.uk a chance. Despite the initial hurdles, their willingness to rectify any issues and provide exceptional service sets them apart. Thank you, Escape2.co.uk, for turning my frustration into satisfaction.
W William Dowd
113 days ago

Unwavering Support and Swift Solutions: A Testimonial for Escape2.co.uk

Having encountered a hiccup in amending my flight booking with escape2.co.uk, I initially felt frustrated by the process. However, upon reaching out to their customer service team, I was pleasantly surprised by the unwavering support I received. Despite initially facing delays, their dedicated team went above and beyond to swiftly provide me with a solution tailored to my needs. While I understand the initial frustration of encountering difficulties in amending a booking, I must commend escape2.co.uk for their commitment to rectifying the situation promptly. The friendly and accommodating nature of their customer service representatives truly turned my experience around and restored my confidence in their services. In hindsight, I realize that challenges can sometimes arise, but it is how they are handled that truly sets a company apart. Escape2.co.uk exceeded my expectations with their efficient and personalized approach to problem-solving, transforming a potential setback into a positive customer experience. I wholeheartedly recommend escape2.co.uk to anyone in search of a travel provider that not only delivers on their promises but also goes the extra mile to ensure customer satisfaction. Thank you, escape2.co.uk, for your outstanding service and dedication to customer care.
W William Dowd
113 days ago

Exceeding Expectations: A Heartfelt Journey with Escape2.co.uk

After encountering a slight hiccup with my booking on Escape2.co.uk, I was initially disheartened by the process of amending my flight. Frustrated by the delay and the difficulty in reaching their customer service team, I began to lose faith in their services. However, as the saying goes, every cloud has a silver lining. Upon finally connecting with Escape2.co.uk's customer support, I was pleasantly surprised by the genuine care and dedication they showed towards resolving my issue. The representative went above and beyond to not only rectify my booking swiftly but also to ensure that my overall experience with Escape2.co.uk was nothing short of exceptional. This experience truly highlighted Escape2.co.uk's commitment to customer satisfaction and their willingness to go the extra mile to make things right. I cannot thank them enough for their prompt assistance and impeccable service, turning what could have been a negative experience into a positive one. In conclusion, while there may have been initial challenges, the outstanding customer service provided by Escape2.co.uk has completely won me over. I wholeheartedly recommend their services to anyone looking for a reliable and caring travel partner. Thank you, Escape2.co.uk, for exceeding my expectations and restoring my faith in your brand.
W William Dowd
113 days ago

Transformed Experience with Escape2.co.uk

After encountering some initial challenges with amending my flight booking through escape2.co.uk, I must say that my perception has completely shifted. Upon reaching out to their customer service team, I was met with exceptional assistance and unwavering support. What was once a frustrating experience turned into a seamless process, thanks to the dedicated efforts of the escape2.co.uk team. Their responsiveness and willingness to address my concerns not only resolved my issue promptly but also restored my faith in their services. I no longer feel hesitant to recommend escape2.co.uk to fellow travelers, as my recent interaction truly exemplified a commitment to customer satisfaction. In essence, what initially seemed like a cumbersome task transformed into a positive encounter, leaving me impressed by the level of care and attentiveness demonstrated by escape2.co.uk.
W William Dowd
113 days ago

Exceptional Customer Service: A Review of Escape2.co.uk

After encountering a minor hiccup with amending my flight booking on Escape2.co.uk, I reached out to their customer service team for assistance. To my dismay, I experienced delays in the amendment process, and I found it challenging to connect with a representative promptly. Initially frustrated, I feared a disappointing customer service journey. However, I must commend Escape2.co.uk for turning my experience around. Despite the initial hurdles, once I managed to get in touch with their support team, they went above and beyond to rectify the situation efficiently and effectively. Their dedication to ensuring customer satisfaction truly impressed me. The support staff I interacted with displayed patience, professionalism, and a genuine willingness to help, which ultimately resolved my issue to my satisfaction. Their commitment to addressing my concerns promptly not only restored my confidence in their services but also exceeded my expectations. In light of my renewed positive experience, I can confidently say that Escape2.co.uk values its customers and strives to provide exceptional service. I appreciate their efforts in rectifying the situation promptly and demonstrating a genuine commitment to customer satisfaction. I would like to express my gratitude to the customer service team at Escape2.co.uk for their dedication and for proving that they prioritize customer happiness above all else. I now wholeheartedly recommend Escape2.co.uk for their outstanding service and commendable customer support.
W William Dowd
113 days ago

Amend flight

My assessment for escape2.co.uk Why does it take so lengthy to amend a reserving, plus nearly not possible to contact escape 2 it is a joke wouldn't advocate ever once more they're a joke
J James S
1511 days ago

Unparalleled Comfort and Savings with Arc’teryx Atom AR Hooded Jacket

As an avid outdoor enthusiast, finding the perfect jacket is crucial. My experience with Escape2.co.uk has been nothing short of exceptional. Purchasing the Arc’teryx Atom AR hooded jacket through their website not only guaranteed me top-notch customer service but also left me delighted with my choice. The jacket, a true masterpiece in design and functionality, surpassed all my expectations. What truly stood out was the incredible savings I enjoyed by choosing Escape2. At a remarkable £40 cheaper compared to other vendors, this purchase not only brought me joy but also value for money. The quality of the jacket, coupled with the unbeatable price, made this shopping experience one to remember. I cannot thank Escape2 enough for providing such a seamless and fulfilling shopping journey. From the moment I placed my order to the first time I wore the jacket, every step was met with efficiency and excellence. I am now a loyal customer, eager to explore more offerings from Escape2 and enhance my outdoor adventures with their premium products. If you are seeking comfort, quality, and affordability, look no further than the Arc’teryx Atom AR hooded jacket from Escape2. Trust me; it will not disappoint!
J James S
1511 days ago

Arc’teryx Atom AR hooded Jacket

My assessment for escape2.co.uk I bought an Arc’teryx Atom AR hooded jacket from Escape2. Wonderful customer support & I completely love the Jacket. Was £40 cheaper than some other web site. I'm extraordinarily happy, thanks.
J James S
1511 days ago

Unmatched Quality and Savings: Arc’teryx Atom AR Hooded Jacket

Upon discovering the Arc’teryx Atom AR hooded jacket on Escape2.co.uk, I was initially drawn in by the sleek design and practicality it offered. However, it was my overall experience that truly exceeded all expectations. From the seamless browsing experience to the prompt delivery, Escape2 elevated customer service to new heights. When the jacket arrived, I was blown away by its impeccable quality and attention to detail. The superior craftsmanship and durable materials truly set it apart from the rest. Not only did it meet my expectations, but it surpassed them in every aspect. What truly amazed me was the unbeatable price offered by Escape2. To find the same jacket £40 cheaper than any other website was a pleasant surprise and a testament to the incredible value this store provides. I cannot express how pleased I am with my purchase and the overall shopping experience with Escape2. Thank you for not only delivering a top-notch product but also for making it accessible at such an affordable price. I highly recommend Escape2 to anyone in search of quality outdoor gear without compromising on savings.
J James S
1511 days ago

Arc’teryx Atom AR Hooded Jacket: Exceptional Quality, Unbeatable Price

Diving into outdoor adventures, I embarked on a quest for the perfect jacket, stumbling upon Escape2 and their Arc’teryx Atom AR hooded jacket. From the moment I reached out to their team, I was met with unparalleled customer service, blending expertise with a genuine passion for outdoor gear. Upon receiving the jacket, I was immediately struck by its superior quality and attention to detail. The Arc’teryx Atom AR hooded jacket not only exceeded my expectations but also came at a price that left me pleasantly surprised - £40 cheaper than any other website I had explored. As I embraced the outdoors enveloped in this jacket, every encounter with nature became a testament to its performance and durability. With each wear, I found myself not just protected from the elements, but also exuding confidence in the face of unpredictable weather. Escape2 and the Arc’teryx Atom AR hooded jacket have undoubtedly redefined my outdoor experiences, offering a blend of functionality, style, and affordability that is truly unmatched. My gratitude knows no bounds, as I thank the team for their exceptional service and commend Arc’teryx for crafting a garment that seamlessly aligns with my adventurous spirit.
J James S
1511 days ago

Arc’teryx Atom AR hooded Jacket

My assessment for escape2.co.uk I bought an Arc’teryx Atom AR hooded jacket from Escape2. Glorious customer support & I completely love the Jacket. Was £40 cheaper than some other web site. I'm extraordinarily happy, thanks.
J James S
1511 days ago

Unmatched Quality and Price: Arc’teryx Atom AR Hooded Jacket

From the moment I stumbled upon Escape2.co.uk, I knew I was in for something special. Intrigued by the glowing reviews, I took the leap and ordered the Arc’teryx Atom AR Hooded Jacket. Little did I know that this purchase would redefine my standards for both customer service and product excellence. Escape2 not only delivered my jacket promptly but also went above and beyond to ensure a seamless shopping experience. The attention to detail and dedication to customer satisfaction truly set them apart. This level of care extended to the impeccable packaging of my new prized possession – the Arc’teryx Atom AR Hooded Jacket. Upon unwrapping the package, I was greeted by a garment that exuded quality from every seam. The design was flawless, the material luxurious, and the fit impeccable. As I slipped into the jacket, I felt an instant sense of comfort and style envelop me. The expert craftsmanship was unmistakable, and I knew I had found my go-to jacket for all adventures, big and small. What truly sealed the deal, however, was the unbeatable price offered by Escape2. To discover that I had saved £40 compared to other websites left me speechless. It was a pleasant surprise that perfectly complemented the already exceptional experience I had encountered. In conclusion, I am not just pleased – I am overjoyed. My heartfelt gratitude goes out to Escape2 for delivering on their promises and exceeding my expectations. The Arc’teryx Atom AR Hooded Jacket is more than just a piece of clothing; it is a symbol of quality, authenticity, and unparalleled value. Thank you for making this experience unforgettable.
P Pauline Hook
1513 days ago

Unforgettable Skiing Experience with Lenado Ladies Ski Jacket in Bomber Blue!

Embarking on my skiing adventure, I stumbled upon escape2.co.uk and found the perfect match - the ladies ski jacket from the Lenado range in the vibrant Bomber Blue color. The moment I laid eyes on it, I knew it was the one for me, and boy, did it live up to my expectations! Not only did this jacket fit me like a glove, but its top-notch quality also kept me cozy and stylish on the slopes. What truly set this experience apart was the exceptional customer service. From the seamless ordering process to the prompt delivery, every step was a breeze. But the cherry on top was the handwritten message wishing me 'happy skiing' - a personal touch that made my day! A small gesture that spoke volumes about the dedication and care of the team behind escape2.co.uk. I can't recommend this website enough for all your skiing needs. Thank you, escape2.co.uk, for not only providing me with a fantastic jacket but also for creating an unforgettable skiing experience.
P Pauline Hook
1513 days ago

Unforgettable Ski Adventure with the Lenado Ski Jacket

Embarking on my ski trip, I knew I needed the perfect blend of style, comfort, and functionality. That's when I discovered the ladies ski jacket Lenado range in Bomber Blue on escape2.co.uk. The jacket not only caught my eye with its beautiful color but also surpassed my expectations in terms of fit and quality. Upon receiving my order, I was pleasantly surprised by the meticulous attention to detail. The hand written message wishing me 'happy skiing' added a personal touch that truly made me feel valued as a customer. This level of care and exceptional customer service highlighted escape2.co.uk's commitment to excellence. Navigating through the website was a breeze, and the ordering process was smooth and efficient. The prompt delivery ensured that I was well-equipped for my ski adventure without any delays or hassles. From start to finish, my experience with escape2.co.uk was nothing short of exceptional. I wholeheartedly recommend escape2.co.uk to all skiing enthusiasts looking for top-notch products and unparalleled customer service. My ski trip was made even more memorable and enjoyable thanks to the perfect companion - the Lenado ski jacket. Many thanks to the entire team for exceeding my expectations and enhancing my skiing experience.
P Pauline Hook
1513 days ago

Unforgettable Ski Experience with Lenado Jacket from escape2.co.uk

From the moment I laid eyes on the ladies ski jacket Lenado range in Bomber Blue on escape2.co.uk, I knew it was meant for me. The beautiful color, the perfect fit – it was a match made in ski heaven. The quality surpassed my expectations; I felt both stylish and comfortable hitting the slopes. What truly set escape2.co.uk apart was their exceptional customer service. From easy ordering to prompt delivery, every step was seamless. And the personal touch of a handwritten message wishing me 'happy skiing' warmed my heart. It's the little things that make a big difference. I can't help but gush about my experience with escape2.co.uk. If you're in the market for top-notch ski gear and a shopping experience that goes above and beyond, look no further. I wholeheartedly recommend this website to fellow ski enthusiasts. Many thanks to escape2.co.uk for making my ski trip unforgettable.

Introduction

Escape2.co.uk is an online retailer specializing in outdoor clothing and equipment. With a wide range of products and a commitment to quality, they aim to provide customers with everything they need for their outdoor adventures. In this editorial review, we will explore the different aspects of Escape2.co.uk to help you determine if it is the right place to shop for your outdoor gear.

Pros and Cons

  • Pros:
    • Extensive selection of outdoor clothing and equipment
    • High-quality products from well-known brands
    • Competitive pricing
    • Responsive and helpful customer service
    • Easy website navigation
    • Free delivery on orders over a certain amount
    • User-friendly returns and exchanges process
  • Cons:
    • Limited physical store locations
    • No loyalty program for frequent shoppers

User Experience

Escape2.co.uk provides a seamless user experience, from browsing the website to completing a purchase. The website is well-designed, featuring clear categories and filters that make it easy to find the desired products. The product pages provide detailed descriptions, sizing charts, and customer reviews, enabling informed decision-making. The checkout process is straightforward and secure, with multiple payment options available.

Pricing and Value for Money

Escape2.co.uk offers competitive pricing, ensuring value for money. They regularly run promotions and discounts, providing customers with the opportunity to purchase high-quality outdoor gear at affordable prices. Despite the reasonable pricing, the products are known for their durability and performance, making them a worthwhile investment.

Customer Service

Escape2.co.uk prides itself on providing excellent customer service. Their knowledgeable and friendly staff are readily available to assist with any queries or concerns. They respond promptly to customer inquiries via phone, email, and live chat. Additionally, their hassle-free returns and exchanges policy ensures that customers are satisfied with their purchases.

Product Quality and Selection

Escape2.co.uk sources products from reputable outdoor brands, ensuring top-notch quality. Their selection includes a wide range of clothing, footwear, and equipment suitable for various outdoor activities, such as hiking, skiing, and camping. Customers can trust that they will find reliable gear that meets their performance and durability expectations.

Website Usability

Escape2.co.uk provides a user-friendly website interface that is easy to navigate. Clear categories, filters, and search functions help customers quickly find the products they need. The site loads quickly, ensuring a seamless browsing experience even during peak traffic. The layout is visually appealing and responsive across different devices.

Returns and Exchanges

Escape2.co.uk offers hassle-free returns and exchanges, making it convenient for customers to shop with confidence. If a product doesn't meet expectations, they provide a straightforward process for returning items and obtaining a refund. Their customer service team ensures that the entire process is smooth and efficient.

Promotions and Discounts

Escape2.co.uk frequently runs promotions and discounts, offering customers the chance to save money on their outdoor gear purchases. They highlight these deals on their website and through email newsletters, ensuring that customers can take advantage of the best offers available.

Reputation

Escape2.co.uk has built a strong reputation in the outdoor retail industry. With years of experience, they have gained the trust of customers through their commitment to quality products and excellent customer service. Positive customer reviews and testimonials further affirm their reputation as a reliable and trustworthy retailer.

Payment Options

Escape2.co.uk offers various payment options to accommodate customer preferences. These options include debit and credit cards, as well as PayPal. The checkout process is secure, protecting customers' sensitive payment information.

Loyalty Programs

Currently, Escape2.co.uk does not have a loyalty program in place. However, they offer competitive pricing and regular promotions, ensuring that loyal customers can still benefit from their continued support.

Customer Reviews

Customer reviews play a significant role in Escape2.co.uk's reputation. The website features a section dedicated to customer reviews, allowing shoppers to gain insights and feedback from previous customers. The positive reviews highlight the quality of products, excellent customer service, and overall satisfaction with their purchases.

Community Involvement

Escape2.co.uk actively engages with the outdoor community. They sponsor and support various outdoor events, competitions, and initiatives that promote environmental stewardship and adventure sports. This involvement demonstrates their commitment to the outdoor community and their passion for outdoor pursuits.

Shipping and Costs

Escape2.co.uk offers reliable and efficient shipping services. They provide free delivery on orders over a certain amount, ensuring cost savings for customers. Shipping costs for orders below that threshold are reasonable and clearly outlined during the checkout process. The estimated delivery times are usually accurate and orders are packed securely to minimize any potential damage during transit. In conclusion, Escape2.co.uk is a reputable online retailer that offers a comprehensive range of outdoor clothing and equipment. With competitive pricing, top-quality products, excellent customer service, and a user-friendly website, they provide a seamless shopping experience for outdoor enthusiasts. Their commitment to customer satisfaction, demonstrated through hassle-free returns and exchanges, further solidifies their reputation as a trustworthy retailer. Whether you are a seasoned adventurer or a beginner in outdoor pursuits, Escape2.co.uk is an excellent choice for all your outdoor gear needs.