Users Voice for Esedirect

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Esedirect
Esedirect Overall rating
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User Interface

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Review article published on: 15 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 3.4 3.1 3 2.6
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Esedirect Review by

Introduction is a UK-based online store specializing in workplace equipment and supplies. Since 1945, the company has been providing quality products and exceptional customer service to businesses and individuals across various industries. boasts an extensive range of products, including storage solutions, workshop equipment, safety products, office furniture, and more.

Pros and Cons

  • Wide range of products
  • Competitive pricing
  • Quick delivery
  • Responsive customer service
  • Website navigation can be tricky at times
  • Some products may not be available for immediate dispatch

User Experience provides a user-friendly online shopping experience. The website is easy to navigate, and products are categorized based on relevance. Customers can filter their search results to find specific products, brands, or price ranges. The product pages have detailed descriptions, images, and reviews, which help customers make informed decisions before placing their orders.

Pricing and Value for Money offers competitive pricing and value for money. The company sources its products directly from manufacturers, which eliminates the need for intermediaries and reduces the costs. Customers can save more by taking advantage of the regular promotions and discounts offered on the website.


Some of the alternatives to include Viking Direct, Lyreco, Hi-line, and OfficeMonster. However, has a wider range of products and competitive pricing, which sets it apart from its competitors.

Customer Service has a responsive customer service team that is available to assist customers with product queries, delivery, and returns. Customers can contact the team through email, phone, or live chat for a quick response.

Product Quality and Selection offers high-quality products that meet the relevant safety standards. The company sources its products from reputable manufacturers and suppliers, ensuring that they are fit for purpose. The product selection is wide-ranging, with options for various industries and workplaces.

Website Usability

The website is easy to navigate, with a clean and professional interface. The search functions work well, and the filters help customers narrow down their search results. However, some product categories can be challenging to access, and some items may not be searchable by keywords.

Returns and Exchanges has a hassle-free returns and exchanges policy. Customers have 14 days to return products that are unwanted, faulty, or incorrect. The company provides a pre-paid returns label, and full refunds or exchanges are processed promptly.

Promotions and Discounts regularly offers promotions and discounts to customers, including seasonal sales, clearance deals, and loyalty rewards. Customers can sign up for the company's newsletter to receive notifications of the latest offers.

Reputation has established a solid reputation for providing quality products and reliable customer service to its customers. The company has received positive feedback on various review platforms, including Trustpilot, Feefo, and Google.

Payment Options supports multiple payment options, including credit and debit cards, PayPal, and bank transfers. The company uses a secure payment gateway, ensuring that customers' payment details are protected.

Loyalty Programs has a loyalty program that rewards customers for their repeat purchases. Customers can earn points when they shop or refer a friend, which can be redeemed for discounts, vouchers or free gifts.

Customer Reviews encourages customers to leave feedback on their purchases. The website features product reviews and ratings, which can help customers make informed decisions when shopping.

Community Involvement supports local communities and charities through various initiatives. The company has partnered with organizations such as Dementia UK, Race for Life, and Children in Need to make a positive impact in society.

Shipping and Costs offers quick and efficient shipping to customers across the UK. The delivery costs vary depending on the weight and size of the products and the delivery location. The company provides tracking information and updates to customers for their orders.