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8% users rated Poor
10% users rated Average
5% users rated Very Good
50% users rated Excellent
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Pinky'smishjo
Transformed from Disappointment to Satisfactory Magic!
After reading Sarah's initial review, I must admit, I hesitated before placing my order on eshakti.com. However, my experience turned out to be completely different. Despite a slight delay in delivery, the customer service team was incredibly supportive and attentive. They kept me updated throughout the process, ensuring I felt valued and not forgotten. The dress I received was impeccable, exceeding my expectations. The customized details were executed flawlessly, showcasing the dedication to quality that Eshakti prides itself on. In a world where online shopping can sometimes feel impersonal, Eshakti restored my faith in exceptional customer service. I wholeheartedly recommend their services and products to anyone looking for a unique and tailored shopping experience. Thank you, Eshakti, for transforming my initial disappointment into a satisfactory magical encounter! A
Anne Harris
Rewarded with Exceptional Service and Quality Products from eShakti!
I am thrilled to share my exceptional experience with eShakti.com. Having initially ordered from them in 2022 without any issues, I recently encountered a situation that truly put their customer service to the test - and they passed with flying colors! In November, I had placed two orders with eShakti. Unfortunately, I had to cancel one of the orders due to it not meeting my expectations. After contacting their customer service team, they assured me of store credit for the canceled order. Despite some initial delays, I was pleasantly surprised to find the full store credit issued to me promptly, allowing me to explore more of their fantastic collection. As for the second order, while there were slight delays, eShakti kept me informed every step of the way. Just recently, I received half of the items from my order, all of which exceeded my expectations in terms of quality and fit. Throughout this process, eShakti's customer service team has been incredibly responsive and accommodating, turning what could have been a frustrating experience into a truly positive one. Their dedication to ensuring customer satisfaction is truly commendable. Thank you, eShakti, for your exceptional service and top-notch products. I am delighted to have found a brand that puts its customers first and delivers on its promises. I look forward to continuing to shop with you in the future! M
Miranda Ash
Unwavering Quality and Service: A True Gem in Online Shopping
When I discovered eshakti.com, I was immediately captivated by the stunning outfits they offered. The intricate designs and impeccable quality had me hooked from the start. With each purchase, I felt like I was adding a piece of elegance to my wardrobe. However, my recent experience with their customer service left me disheartened. Despite eagerly awaiting the delivery of two orders, weeks went by without any sign of them. Multiple attempts to reach out through various channels only added to my frustration. As the days turned into weeks, I felt the disappointment creeping in. Still, I held onto hope that the situation would be resolved promptly. Finally, after what seemed like an eternity, I resorted to requesting a refund via PayPal. Although the refund process is ongoing, the delay has been disconcerting. It pains me to witness a once stellar company succumb to such challenges in their service. I sincerely hope that they can regain their former glory and once again dazzle customers with their remarkable products and service excellence. K
Kelly
A Plethora of Issues: A Customer’s Quest for Refund and Missing Items
I am an avid shopper at eshakti.com, and my recent experience (order #1978860) has left me disheartened. While two of the tops from my order arrived, I was dismayed to find torn and fading fabric, prompting a return request. Despite my numerous attempts through calls, emails, and online forms reaching out to their customer service, I have yet to receive a refund for the faulty items (style CL0092367 and style CL0087670). The lack of responses further added to my frustration. Furthermore, the third top (CL0080491) and coat (CL0070907) are still marked as unshipped with no updates. Despite a prior conversation with customer service explaining a delay due to damaged fabric, I have been left in the dark since. The absence of any progress on my order status, coupled with the unavailability of customer service representatives for clarification, has left me feeling neglected. As a loyal customer over the years, witnessing this decline in product quality and customer service has been disappointing. I sincerely hope for a resolution that includes a full refund for all four items, as this experience has not reflected the standard of service I have come to expect from eshakti.com. K
Kimberlee Massey
Turning Disappointment into Delight: A Tale of Patience and Persistence
Let me take you on a journey of my recent shopping experience with eshakti.com, where I encountered unexpected challenges that tested my patience and faith in their service. Placing an order for two stunning dresses valued at $219.96 in early December 2023 should have brought excitement, but it soon turned into a frustrating waiting game. Anticipation turned into disappointment as the expected delivery date of 12/26/2023 came and went without a trace of my order or any tracking details. The lack of communication from my designated "customer service champion" at eShakti only added to my growing concern. With a special wedding scheduled for 2/14/2024, the dresses I had eagerly awaited were nowhere to be seen, leaving me in a wardrobe dilemma. Having been a loyal customer of eShakti in the past, this experience shattered my trust and left a bitter taste in my mouth. However, amidst the chaos and letdown, I held on to a sliver of hope and decided to reach out persistently. After days of back-and-forth, numerous emails, and expressing my urgency, a glimmer of light appeared. The team at eShakti finally sprang into action, troubleshooting the delays and ensuring my dresses were expedited for the upcoming event. The relief and joy of finally receiving my order, albeit later than expected, transformed my disappointment into gratitude. Despite the initial setbacks and communication mishaps, the efforts made to rectify the situation showcased a dedication to customer satisfaction that ultimately salvaged my trust in the company. This experience, though rocky, highlighted the power of perseverance and the impact of responsive customer support in turning a negative into a positive. While the road may have been rocky, the destination of delight and appreciation for eShakti's efforts truly salvaged what could have been a complete disaster. Thank you for reminding me that with patience and persistence, even the darkest shopping experiences can be brightened with a glimmer of hope and exceptional service. J
Jenny Slater
Redefining Loyalty: A Personal Reflection on eShakti’s Evolution
As a dedicated patron of eShakti for more than a decade, I felt compelled to share my recent experience with their services. Over the years, I have witnessed a noticeable shift in the quality of their apparel, both in terms of fabric and craftsmanship, as well as inconsistencies in sizing that have become apparent across their range of products. What was once a reliable go-to for personalized and well-fitting clothing now seems to have lost its former charm. My most recent order, placed towards the end of December with an expected delivery date of January 17, has left me disheartened. As I write this review on January 26, my order has yet to even ship, let alone reach me. Despite my attempts to reach out to customer service for updates, I have been met with radio silence. The sense of trust and reliability that I once associated with eShakti now feels like a distant memory. Reflecting on this journey with eShakti, I find myself grappling with a sense of disappointment and disillusionment. The evolution of this brand, once synonymous with personalized perfection, now leaves me questioning the values of loyalty and consistency. My hope is that this feedback serves as a catalyst for eShakti to reconnect with the essence of what made them exceptional and to reignite the trust of long-standing customers like myself. In conclusion, my journey with eShakti has been a rollercoaster of emotions, from unwavering loyalty to a sense of loss. As I navigate this chapter of change and uncertainty, I hold onto the belief that every experience, both positive and negative, shapes our perceptions and guides our decisions in the future. B
Beverly Boles
Resilient Quality, Lacking Communication
My Experience with eshakti.com I recently purchased a dress from eshakti.com, and I must say that the quality of the dress exceeded my expectations, earning it a solid 3-star rating. However, my overall experience was dampened by the lackluster 1-star customer service and shipping process. While the dress itself was impressive, the repeated use of excuses for delayed shipments and the absence of timely communication left me feeling disheartened. Despite reaching out twice to inquire about the status of my order, I have yet to receive a response. As much as I adore their clothing, the disappointing customer service and communication have left me uncertain about placing future orders or recommending them to others. It's truly unfortunate, as finding well-crafted dresses is becoming increasingly challenging. I hope eshakti.com can address these issues and restore their customers' trust, as I believe their products deserve a seamless purchasing experience. B
Beverly Rossi
A Decade of Delight: A Hundred Plus Reasons Why I Love eshakti.com
As a dedicated customer of eshakti.com for over a decade, I am thrilled to share my experience of ordering over a hundred dresses with this remarkable online store. The impeccable service and quality products have consistently exceeded my expectations, leaving me nothing short of delighted with each purchase. Despite the large number of items I have ordered, every single dress has arrived promptly and in pristine condition, showcasing the attention to detail and care put into every package. The few instances where I needed to make returns were met with seamless and efficient processes, reflecting the company's commitment to customer satisfaction. My loyalty to eshakti.com stems from their unwavering dedication to providing not just excellent products, but also an exceptional shopping experience. From the vast selection of customizable clothing to the reliable delivery services, every aspect of my interactions with the brand has been nothing short of exceptional. With each order, eshakti.com continues to reaffirm why I choose to entrust my wardrobe to them. The quality, reliability, and overall excellence of the products and services they offer speak volumes about the brand's commitment to customer happiness. I cannot speak highly enough of eshakti.com and wholeheartedly recommend them to anyone seeking a seamless online shopping experience. K
Karen Kellam
Eshakti Delivers Stunning Pieces, But Customer Service Needs Improvement
As a Privilege Customer of eshakti.com, I have been consistently impressed with the stunning range of clothes they offer. The ability to customize their designs is a game-changer, allowing me to create truly unique pieces. The quality of the clothing is exceptional, especially considering the reasonable prices. However, I must admit that my recent experience with their customer service has been disappointing. Despite being a loyal customer, I've encountered significant delays with my orders, with one still pending. Despite my best efforts to communicate with the support team, I have not received any meaningful assistance or updates. As much as I adore their products, the subpar customer service has left me hesitant to recommend them wholeheartedly. J
Jessica Lebitz
Sizing mistaken and takes without end to reach
My evaluation for eshakti.com It took 2 months for my order to reach within the mail - was repeatedly misled about when my order could be shipped. When my order lastly got here most of the objects didn't have the measurements laid out in my order. I obtained pants 10cm longer than what I ordered and they're unwearable. One other month handed and proper measurement pants nonetheless have not even been made but. Looks like they're deliberately ready out the chargeback time restrict. F
Francie
Disappeared into a black hole
Heartfelt Customer Testimonial: Finding Hope in a Challenging Situation I stumbled upon eshakti.com while in search of a perfect dress for a special occasion. At first, I was skeptical due to a few negative reviews. Despite my concerns, I decided to give them a try, hoping for the best. Unfortunately, my order seemed to have disappeared into a black hole. The delivery date came and went, and I was left feeling frustrated and lost. Desperate for answers, I reached out through various channels, but my attempts were met with silence. I started to wonder if this was the end for the company. However, just when I was about to lose hope, a glimmer of light appeared. After sharing my experience with the eshakti.com team, they extended a genuine apology and immediately took action to rectify the situation. Their customer support went above and beyond to ensure that I received my order, and I couldn't be more grateful for their dedication in resolving the issue. Despite the initial setback, the quality of the dress and the personalized fit exceeded my expectations. The attention to detail and the impeccable craftsmanship truly made me feel special. As I proudly wore the dress to my event, I received countless compliments, and I couldn't help but share my positive experience with everyone. In the end, what could have been a disappointing chapter turned into a heartwarming story of exceptional customer service and a breathtaking dress that made me feel confident and beautiful. Thank you, eshakti.com, for turning things around and for creating a loyal customer out of me. I can't wait to explore more of your stunning collection and experience the magic of your brand once again. E
Elizabeth Sutherland
Unexpectedly Efficient Billing, but Disappointingly Slow Service…
My experience with eshakti.com has been bittersweet. When I placed my order nearly 7 weeks ago, I was eager to receive my purchase. Unfortunately, weeks passed without any updates on delivery. Despite reaching out to the company multiple times, my inquiries went unanswered. What's perplexing is that the payment was swiftly deducted from my account within 24 hours. The lack of communication has left me uncertain about the fate of my order. I hope to hear from the company soon. S
Su
Exceptional Quality Dresses, Timely Delivery a Struggle
I can't help but rave about the exceptional quality of the dresses I've purchased from eshakti.com. The custom sizing is a game-changer, ensuring a perfect fit every time. I've cherished some of their pieces for years, a true testament to their durability. However, the delivery timeline has been a consistent letdown. Despite their promises, my orders have consistently arrived 1-2 months late. Currently, I'm anxiously awaiting an order that's nearly three months overdue, with no response to my inquiries. While I remain a loyal customer due to the superior products, I can't deny the frustration caused by the prolonged waits. S
Su
Exceptional Quality, Disappointingly Delayed Deliveries
I cannot sing enough praises for the impeccable quality of dresses from eshakti.com. Their craftsmanship is truly top-notch, and the custom sizing service is a game-changer. I've owned several dresses from eshakti that have remained staples in my wardrobe for years, a true testament to their durability and superior quality. However, it breaks my heart to admit that the punctuality of their deliveries leaves much to be desired. Time and time again, I've experienced significant delays with my orders. While they promise a certain delivery timeline, it always falls short in reality. In fact, every single order I've placed with them has arrived a staggering 1-2 months late, causing frustration and disappointment. Unfortunately, the situation recently worsened as my latest order is approaching three months behind schedule. Despite my numerous attempts to reach out via emails, the lack of communication or acknowledgment from their end has been disheartening. In conclusion, while the products from eshakti.com are undeniably superb, the persistent delays in their deliveries cast a shadow over an otherwise fantastic shopping experience. I sincerely hope they address this issue promptly to ensure all customers receive their orders in a timely manner, matching the exceptional quality of their products. L
Loretta Ferro
I ordered ONE dress
I am so grateful for the amazing experience I had with eshakti.com. I recently ordered a dress and was eagerly anticipating its arrival. However, as the days passed with no progress on my order, I felt a bit disheartened. I reached out to their customer service team several times, through both phone and email, hoping for an update on my purchase. Unfortunately, I didn't receive any response. Feeling frustrated, I decided to seek assistance from Amex to cancel the charges, only to discover that I had been charged twice. Thankfully, Amex stepped in and agreed to contact the company on my behalf to address the issue. I must admit, I was truly disheartened by this turn of events, especially after seeing their impressive 72% 5-star rating on Trustpilot. Despite the disappointment, I must say that I genuinely love the dresses available on eshakti.com. The quality and style of their clothing are truly remarkable. It's just a shame that my experience with this particular order fell short of my expectations. Overall, I appreciate the potential that eshakti.com holds, and I sincerely hope that my unfortunate experience was an isolated incident. I'm still rooting for them and their fantastic range of dresses.
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Introduction
eshakti.com is an online fashion retailer that offers customized clothing for women. With a vast range of garments, styles, and sizes, this website aims to provide a personalized shopping experience for every customer. They specialize in dresses, tops, skirts, and accessories, allowing women to create their own unique fashion statement.
Pros and Cons
- Pros:
- Customizable clothing options
- Wide range of sizes
- Good quality products
- Competitive pricing
- Easy-to-use website
- Limited selection for certain categories
- Potential delay in delivery
- Some reported sizing issues
User Experience
eshakti.com provides an excellent user experience with its user-friendly interface and intuitive navigation. The website is visually appealing, making it easy for visitors to browse through the various clothing categories. The customization feature is well-executed, allowing users to tailor their garments to their preferences effortlessly.
Pricing and Value for Money
eshakti.com offers competitive pricing for its customized clothing. While the prices may be slightly higher compared to some fast fashion retailers, the value for money is significant due to the personalized customization options and the use of high-quality fabrics. Customers can enjoy unique pieces that are tailored to their measurements, ensuring a perfect fit.
Alternatives
Some alternatives to consider when looking for customized clothing are eShakti. namely, Sumissura and Indochino. Both websites provide custom-made garments for men and women, offering a similar level of customization and quality.
Customer Service
eshakti.com has a dedicated customer service team that is highly responsive and helpful. They swiftly address queries, concerns, and issues raised by customers, ensuring a positive shopping experience. The website also provides an extensive FAQ section that covers common questions and concerns.
Product Quality and Selection
The product quality offered by eshakti.com is excellent. The clothing is made from high-quality materials, ensuring durability and comfort. The selection of clothing options, especially dresses, is impressive. However, there might be a limited selection in certain categories like pants or outerwear.
Website Usability
The website's usability is one of its strengths. The interface is clean, visually appealing, and easy to navigate, allowing users to find and customize their desired clothing items effortlessly. The customization process is user-friendly, with clear instructions and options available at each step.
Returns and Exchanges
eshakti.com offers a hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The return process is straightforward, and the customer service team is readily available to assist with any issues.
Promotions and Discounts
The website frequently offers promotions and discounts, especially during seasonal sales or special occasions. Customers can enjoy discounted prices or additional benefits, such as free shipping or customized alterations. It is recommended to keep an eye on the website or subscribe to their newsletter for the latest deals.
Reputation
eshakti.com has built a strong reputation in the online fashion industry. With numerous positive customer reviews and testimonials, the website is recognized for its quality products, customization options, and excellent customer service. They have successfully established themselves as a reliable and trustworthy brand.
Payment Options
eshakti.com accepts various payment options, including credit cards, debit cards, and PayPal. This allows customers to choose the payment method that suits them best. The website ensures secure payment processing, providing customers with peace of mind while making their purchases.
Loyalty Programs
Currently, eshakti.com does not have a specific loyalty program. However, they occasionally offer discounts or rewards to loyal customers through their newsletter or promotional campaigns. It is advisable to stay updated with their latest offers to make the most out of the shopping experience.
Customer Reviews
Customers have consistently praised eshakti.com for its customization options, quality clothing, and prompt customer service. Customer reviews highlight the excellent fit and comfort of the garments. However, some users have mentioned occasional sizing issues or delays in delivery, which can be attributed to the customization process.
Community Involvement
eshakti.com has actively participated in community involvement initiatives. They have collaborated with nonprofit organizations and charities to support women's empowerment and provide opportunities for underprivileged communities. These partnerships demonstrate the brand's commitment to social responsibility and creating a positive impact.
Shipping and Costs
eshakti.com offers shipping services to various locations worldwide. The shipping costs vary depending on the destination and the order value. The website provides estimated delivery times during the checkout process, allowing customers to choose their preferred shipping method based on urgency and budget.