Users Voice for Espaskincare

12% users rated Terrible
2% users rated Poor
3% users rated Average
6% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Espaskincare
Espaskincare Overall rating
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Quality

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Review article published on: 17 Feb 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.4 4.1 3.7 2.3 4.5 5
Oct 2022 3.8 3.9 2.5 3.6 3.6 1
Nov 2022 4.7 4.1 3 5 4.4 5
Dec 2022 5 5 5 1.8 5 5
Mar 2023 3.7 3 5 5 4.1 2
Line Chart for Rating of peer stores

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Detailed Espaskincare Review by

Introduction

Espaskincare.com is a luxury beauty and skincare brand that offers a wide range of high-quality products that aim to rejuvenate, nourish, and hydrate your skin. The brand prides itself on using natural ingredients, including essential oils and plant extracts, which are carefully selected for their therapeutic benefits.

Pros and Cons

Pros:
  • Luxury skincare products
  • Natural ingredients
  • Wide range of products
  • Free shipping on orders over $80
  • International shipping
Cons:
  • Expensive
  • No loyalty program
  • No free returns

User Experience

The website is well-designed, easy to navigate, and visually appealing. The product pages are informative, providing detailed descriptions, ingredients, and usage instructions. The website also contains helpful articles and a blog that provides skincare tips, advice, and recommendations.

Pricing and Value for Money

Espaskincare.com products are quite expensive, with prices ranging from $30 to $200. However, the brand uses high-quality natural ingredients, which justify the price point. The brand also offers free shipping on orders over $80.

Alternatives

Some alternatives to Espaskincare.com include:
  • The Ordinary
  • Sunday Riley
  • Drunk Elephant
  • Herbivore Botanicals
  • Lush

Customer Service

Espaskincare.com offers excellent customer service, with a knowledgeable and responsive customer support team. The brand also offers a live chat feature, which allows customers to chat with a representative in real-time.

Product Quality and Selection

Espaskincare.com offers a wide range of high-quality skincare products, including cleansers, toners, serums, moisturizers, masks, and body care products. The brand uses natural ingredients, which are carefully selected for their therapeutic benefits.

Website Usability

The website is well-designed and easy to use, with clear navigation and a responsive interface. The product pages are informative and well-organized, with detailed information about each product.

Returns and Exchanges

Espaskincare.com accepts returns and exchanges for products that are unused, unopened, and in their original packaging. However, customers are responsible for the shipping costs of returns and exchanges, and the brand does not offer free returns.

Promotions and Discounts

Espaskincare.com offers occasional promotions and discounts, including sale events and gift-with-purchase offers. Customers can also sign up for the brand's newsletter to receive exclusive offers and updates.

Reputation

Espaskincare.com has a positive reputation, with many satisfied customers praising the brand's high-quality products and excellent customer service. The brand has also been featured in various media outlets, including Harper's Bazaar, Vogue, and InStyle.

Payment Options

Espaskincare.com accepts various payment options, including credit cards, PayPal, and Afterpay.

Loyalty Programs

Espaskincare.com does not offer a loyalty program at this time.

Customer Reviews

Customer reviews on Espaskincare.com are generally positive, with many customers praising the brand's high-quality products and effective results. However, some customers have expressed concerns about the price point and limited efficacy of certain products.

Community Involvement

Espaskincare.com is committed to sustainability and ethical sourcing, using natural and organic ingredients and working with Fairtrade and organic-certified suppliers.

Shipping and Costs

Espaskincare.com offers free standard shipping on orders over $80. The brand also offers international shipping, with shipping costs depending on the destination and the weight of the package.

Espaskincare Recent User Reviews

User Rating

5 stars

78

4 stars

13

👤

Reviewer Name: Catherine Talbot

Review Submission Date: 2022-12-11

Review Title: Brings the spa to home
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Review Description: A lot to choose from , offer a generous discount for blue light holders. Thank you, thank you, thank you. Love Espa products , excellent quality and smells amazing. Brings the spa feeling home

👤

Reviewer Name: Mr John Mortimer

Review Submission Date: 2022-12-11

Review Title: John D Mortimer review I gave a full score since it is so easy…
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Review Description: I gave a full score since it is so easy to order whatever I choose and the quality of the product is very much appreciated by the Lady who receives the gift for Christmas. Well done.

👤

Reviewer Name: Lorraine

Review Submission Date: 2022-12-11

Review Title: Easy to order with comprehensive…
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Review Description: Easy to order with comprehensive explanation about the products. Nice complimentary gifts to enable you yo try other products before buying

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Reviewer Name: Charlie

Review Submission Date: 2022-12-10

Review Title: Awful service
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Review Description: Delayed package. Courier they hired delivered a package filled with cardboard and some random shampoo from a different company, and nothing I I had ordered. Offered me a 20% refund. After back and forth they would like me to return the item to get a full refund. After several attempts to explain the situation they still ask for me to return an item I never received to get a refund.

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Reviewer Name: Donna H-T

Review Submission Date: 2022-12-10

Review Title: Brilliant customer service via instant…
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Review Description: Brilliant customer service via instant messageI had an issue with my order but this was quickly resolved from Anna via instant messager on Espa. My wellness set arrived today and its amazing. Looking forward to some spa nights

👤

Reviewer Name: KAREN

Review Submission Date: 2022-12-10

Review Title: Hopefully a lovely gift
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Review Description: Hopefully a lovely gift. But I ordered and confirmed details to get discount on first order and then never got the code/email. Every code I tried was rejected.

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Reviewer Name: Sue

Review Submission Date: 2022-12-10

Review Title: Bad Service
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Review Description: Very bad experience, still haven’t received parcel ordered 2 wks ago. Espa just tell me to wait, so wouldn’t recommend

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Reviewer Name: Kathy Cooper

Review Submission Date: 2022-12-10

Review Title: Just made another purchase from this…
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Review Description: Just made another purchase from this wonderful company. The website is so easy to use and full of all the information needed about the products. I can’t wait for a relaxing home spa day when my order arrives. I always use this company as I have always been fully informed on delivery etc and in the growing trend of rogue companies it’s best to stick with what you can rely on.

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Reviewer Name: adelina paduraru

Review Submission Date: 2022-12-08

Review Title: Great customer service!
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Review Description: I am a big fan of ESPA, been using it for quite a while. I do like to try new products but not everything works as you want to. Had a great experience today with the customer service team (Shiona to be precise) :) Easy, fast, very polite, overall one of the best customer service team I have ever dealt with.

👤

Reviewer Name: susan govan

Review Submission Date: 2022-12-08

Review Title: No discount applied 1 candle 10% and…
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Review Description: No discount applied 1 candle 10% and only allows next day delivery at 5,99Not good enoughEspa came back quickly and reimbursed my delivery charge. Thanks