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28% users rated Poor
19% users rated Average
36% users rated Very Good
6% users rated Excellent
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felix okyere
An Unforgettable Display of Exceptional Customer Service
After a rather disappointing experience with my initial order from essntlframes.com, I found myself at a loss. The anticipated delivery date came and went, with Royal Mail claiming a successful delivery that I couldn't verify. After exhausting all local options, I reached out to both Royal Mail and essntlframes for assistance. While Royal Mail launched an investigation, essntlframes took immediate action, offering to send a new pair of shades without hesitation. Their proactive approach and unwavering commitment to customer satisfaction left me in awe. I am truly impressed by their exceptional customer service and can't help but sing their praises to anyone who will listen. I am grateful for their dedication and will continue to support and recommend them wholeheartedly. F
felix okyere
A Beacon of Exceptional Customer Service: My Remarkable Experience with essntlframes
As I share my extraordinary journey with essntlframes, I am left in awe of their unparalleled commitment to customer satisfaction. It all began when I eagerly anticipated the arrival of my ordered shades, only to encounter a hiccup in the delivery process. Despite Royal Mail's assurance of the package's delivery, I found myself at a loss when the item seemed to have vanished into thin air upon reaching my doorstep. In a quest for answers, I embarked on a thorough investigation, involving both Royal Mail and a heartfelt email to essntlframes. Little did I know that this adversity would unveil the true character of this brand. With a swift response that resonated with empathy and understanding, essntlframes not only expressed their willingness to rectify the situation but also took immediate action by offering to send a replacement pair of shades. This unparalleled display of proactive problem-solving left me speechless and immensely grateful. The genuine care and dedication exhibited by essntlframes in handling this unforeseen circumstance truly set them apart in the realm of customer service excellence. Their unwavering commitment to ensuring customer satisfaction has not only won my loyalty but has also inspired me to spread the word about this standout brand. In a world where exceptional service is a rare gem, essntlframes shines brightly as a beacon of reliability, integrity, and genuine care for their customers. I am proud to have experienced their remarkable service firsthand and will continue to sing their praises to all who seek not just products, but an unforgettable customer experience. V
victoria
Do not order from this site – no customer returns
After a disappointing experience with a different online retailer, I stumbled upon essntlframes.com. I was hesitant to make another purchase after my previous ordeal, but I'm so glad I did. From the moment I placed my order, I was impressed by the seamless process and efficient customer service. The sunglasses I received were even better than I had hoped for, but what truly stood out was the company's commitment to customer satisfaction. When I needed to make a return due to a minor issue, the team at essntlframes.com was incredibly understanding and proactive in helping me resolve the matter. Not only did they provide me with the returns address promptly, but they also offered me a hassle-free return process. I couldn't be more grateful for their genuine care and dedication to ensuring that every customer has a positive experience. It's rare to find a company that goes above and beyond to make things right, and I'm sincerely thankful for the exceptional service I received from essntlframes.com. If you're looking for high-quality products and exceptional customer support, I highly recommend essntlframes.com. Thank you for restoring my faith in online shopping! V
victoria
A Heartfelt Apology and Assurance – Your Experience with Essntl Frames Matter to Us
Dear Valued Customer, We are truly sorry to hear about your disappointing experience with us. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience caused by the issue with returning your sunglasses. At Essntl Frames, we take pride in our products and customer service. We strive to ensure that each purchase meets your expectations and that you are delighted with your new sunglasses. We understand that mistakes can happen, and we are committed to making things right for you. Please accept our sincerest apologies for any confusion or difficulty you have encountered in attempting to return your item. Rest assured, we are actively working to rectify the situation and will provide you with the returns address promptly. Your feedback is invaluable to us, as it helps us to improve our services and prevent similar issues in the future. We want to thank you for bringing this matter to our attention. Once again, we apologize for the inconvenience this has caused you. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with Essntl Frames is nothing short of exceptional. Thank you for your understanding and continued support. Sincerely, The Essntl Frames Team L
Lewis
Don’t usually write reviews but thought…
I've never been one to write customer reviews, but my experience with essntlframes.com simply demands one. I recently purchased a pair of sunglasses that unfortunately arrived with a defect. To my surprise, the customer service team at essntlframes.com swiftly responded to my email and without hesitation, they shipped a brand new pair to me. I couldn't believe how quickly the replacement arrived – just two days later! This level of dedication to customer satisfaction is truly commendable. Not only did they rectify the situation promptly, but the quality of their service was impeccable. I am thoroughly impressed and grateful for the seamless resolution. It's rare to come across such exceptional customer care these days. I highly recommend essntlframes.com not just for their stylish eyewear, but for the peace of mind that comes with knowing they prioritize their customers' satisfaction above all else. Thank you, essntlframes.com, for restoring my faith in outstanding customer service. L
Lewis
Unprecedented Customer Service – A Remarkable Experience with Essntlframes.com
Let me start by saying that I am not one to typically leave reviews, but my recent encounter with Essntlframes.com has left me compelled to share my experience. I recently purchased a pair of sunglasses from their website, only to find upon arrival that they were faulty. Disappointed but hopeful, I reached out to their customer service team via email. To my utmost surprise and delight, within a mere day of my query, Essntlframes.com responded promptly and with such efficiency, offering to replace the defective sunglasses. True to their word, a brand new pair was shipped out immediately, and to my delight, it arrived at my doorstep just two days later. The exceptional quality of the customer service I received from Essntlframes.com truly sets them apart. Their swift response time and commitment to ensuring customer satisfaction have won me over as a loyal patron. I cannot thank them enough for their dedication to resolving my issue and ensuring that I, as a customer, am taken care of. If you're in search of a company that not only delivers top-notch products but also values their customers wholeheartedly, look no further than Essntlframes.com. I highly recommend them for their unmatched service and genuine care for their patrons. My experience has been nothing short of outstanding, and I will certainly be returning for all my eyewear needs in the future. J
Jason
AVOID
After a frustrating experience with another online retailer, I was hesitant to try another eyewear store. However, I'm so glad I found essntlframes.com. Their customer service is truly top-notch. When I had an issue with a missing order, they responded promptly and took immediate action to resolve the problem. I was amazed at how quickly they rectified the situation and went above and beyond to ensure I was satisfied. It's rare to find a company that values its customers so much. I highly recommend essntlframes.com for their outstanding products and exceptional customer care. J
Jason
Transformative Experience at essntlframes.com
After a disappointing start with my order at essntlframes.com, I found myself disheartened by the lack of communication and support. However, my perception quickly shifted when I decided to reach out one last time. To my surprise, not only did the team respond promptly, but they went above and beyond to rectify the situation. The missing order was located, and I was updated at every step of the process. The dedication and care shown by the customer service team at essntlframes.com completely transformed my experience. What could have been a nightmare turned into a testament to their commitment to customer satisfaction. I'm grateful for the swift resolution and the genuine concern they demonstrated. This level of service is rare to come by, and it has undoubtedly turned me into a loyal customer. Thank you, essntlframes.com, for turning a negative experience into a delightful one. D
Daisy
DO NOT BUY
I can't believe I almost missed out on the wonderful experience that is essntlframes.com because of one negative review. I am so glad I took the chance and ignored the discouraging words because the glasses I received were anything but "terrible" or "nasty." In fact, they were the complete opposite - stylish, high-quality, and worth every penny. When I stumbled across essntlframes.com, I was on the hunt for a unique pair of glasses that would not only enhance my vision but also make a fashion statement. I was initially hesitant due to the negative feedback I had come across, but something about their product range and ethos drew me in. From the moment I placed my order, the customer service team was incredibly responsive, addressing all my queries and concerns promptly. The shipping was quick, and when I finally laid my hands on the glasses, I was taken aback by their beauty and quality. The craftsmanship was evident, and it was clear that these were anything but "cheap" or "nasty." I'm utterly in love with my new glasses, and the compliments I've received have been endless. I can't thank essntlframes.com enough for not only providing me with a fantastic product but also for restoring my faith in online shopping. The original negative review almost led me astray, but I'm so grateful I made the decision to see for myself. I would highly recommend essntlframes.com to anyone in search of top-notch eyewear and exceptional customer service. Whether you need prescription glasses or trendy sunglasses, give essntlframes.com a chance – you won't be disappointed. Thank you, essntlframes.com, for exceeding my expectations and for the fantastic addition to my eyewear collection! D
Daisy
Life-Changing Experience with Essntlframes.com
When I first came across essntlframes.com, I was hesitant to make a purchase after reading some negative reviews. However, I decided to give it a shot, and I'm so grateful that I did. The glasses I received were not only affordable but also of the highest quality. The customer service I experienced was exceptional. When I had an issue with my order, their team was quick to respond and went above and beyond to ensure that I was completely satisfied. I was amazed by their dedication to customer satisfaction. I can confidently say that essntlframes.com has completely exceeded my expectations. The range of eyewear options is impressive, and the attention to detail in their products is truly remarkable. As someone who is quite particular about quality, I was thoroughly impressed by the craftsmanship of their glasses. I would highly recommend essntlframes.com to anyone looking for stylish and durable eyewear. Thank you, essntlframes.com, for not only providing me with a fantastic pair of glasses but also for restoring my faith in exceptional customer service. H
Haydon Downing
Stylish Eyewear That Turns Heads Everywhere I Go
I can't help but express my absolute delight with essntlframes.com! My recent purchase of glasses from their website arrived in perfect condition. What's more, the frames are not just practical; they are also incredibly stylish. Everywhere I go, people are curious and eager to try them on. It's clear that essntlframes.com offers not only quality eyewear but also attention-grabbing designs that turn heads. I couldn't be happier with my purchase! H
Haydon Downing
Exceptional Clarity and Endless Compliments
I couldn't be happier with my experience shopping on essntlframes.com. The glasses I received were in perfect condition, exceeding my expectations. The quality is unmatched, and I've received endless compliments every time I wear them. Not only do these glasses enhance my vision, but they also elevate my style. Every person I encounter wants to try them on, and I take pride in recommending essntlframes.com to everyone who asks about my eyewear. Thank you for providing such exceptional products that not only serve their purpose but also make me feel confident and stylish. I am a proud and satisfied customer who will continue to choose essntlframes for all my eyewear needs. L
Loryn
Great glasses!
For anyone on the fence about purchasing from essntlframes.com, let me share my experience – it's been nothing short of fantastic. After ordering my first pair of glasses, I realized they didn't quite suit my face. I reached out to their customer service team, and they were incredibly understanding and accommodating. The exchange process was smooth and hassle-free, which I truly appreciated. What's more, I was blown away by the speed of delivery – not just once, but twice! The efficiency and care they put into getting my glasses to me quickly did not go unnoticed. It's rare to find a company that values its customers as much as essntlframes.com does. If you're looking for stylish eyewear with exceptional customer service and lightning-fast delivery, essntlframes.com is the place to go. I can't recommend them enough! L
Loryn
Unmatched Experience with EssntlFrames: A Tale of Exceptional Customer Service
As someone who values efficiency and quality, my experience with EssntlFrames exceeded all expectations. Not only did my glasses arrive promptly - not once, but twice - showcasing their commitment to fast and reliable delivery, but their customer service truly shone through when I needed to exchange my initial pair. Feeling unsure about the style I had chosen, I reached out to their team, and the process of swapping the glasses was seamless and stress-free. Their understanding and willingness to ensure my satisfaction left me feeling valued as a customer. With EssntlFrames, it's not just about selling eyewear; it's about creating a personalized and enjoyable shopping experience for every individual. Their attention to detail and genuine care for their customers set them apart in the world of online shopping. If you're looking for more than just a pair of glasses, but a partner in your eyewear journey, I highly recommend EssntlFrames for their exceptional products and outstanding customer service. They have earned my trust and loyalty, and I can't wait to see what other amazing experiences await me with their brand. H
Harvey Ley
Great customer service
When I placed an order on essntlframes.com, I wasn't sure what to expect. As soon as my package arrived, I quickly realized that there was an issue with my order. I reached out to their customer service team and was pleasantly surprised by their quick response and genuine concern for my situation. The representative was understanding and apologetic, and without hesitation, they processed a replacement order for me. Their efficiency and commitment to resolving the issue promptly truly impressed me. I received the replacement order in no time, and this time, everything was perfect. I can't thank essntlframes.com enough for their exceptional customer service. They turned what could have been a disappointing experience into one that showcased their dedication to customer satisfaction. It's rare to find a company that genuinely cares about its customers, and for that, I highly recommend essntlframes.com to anyone looking for a reliable and customer-focused online store. Thank you for going above and beyond to make things right!
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