Etnies Reviews

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64 Votes

20 Reviews

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In the Shopping & Fashion category

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T Tracey Phillips
29 days ago

Total scam money stolen.

My review for etnies.com Total scam I've not received any shoes after being charged twice, received an email reply saying they have been delivered when they have not been delivered. Never use this website!
S Sean Ryan
63 days ago

Absolutely terrible quality and customer service

My review for etnies.com Ordered 2 hoodies. 1 green with orange logo and one black with white logo. Both hoodies were supposed to be large. They both showed up with large tags, however 1 was twice the size of the other. Also, the green one showed up with a black logo and ripped as soon as I attempted to put it on. Customer service offered me 10% off my next purchase. That’s it. 10%!!! I have been buying their clothing for over 20 years, and there is absolutely no way in hell I will ever give them business again. Terrible company with even worse customer service.
J Josh Bock
95 days ago

TURNING FRUSTRATION INTO CAUTIONARY TALE

Reflecting on my recent encounter with etnies.com, I feel compelled to share my experience candidly. Initially enticed by their enticing "Black Friday" promotion, I placed an order on 11/27/23, only to be met with a series of disappointments. Attempts to seek assistance on 12/1/23 proved fruitless, with nonexistent customer service and inactive phone lines leaving me stranded without updates on my purchase. Frustrated and disillusioned, I ultimately resorted to initiating a dispute with my bank to rectify the situation. My message to fellow consumers is clear: exercise caution before engaging with etnies.com. My firsthand encounter serves as a stark reminder of the importance of due diligence and vigilance in navigating the digital marketplace. Let my tale of inconvenience and disillusionment serve as a warning to others - a cautionary beacon amidst the vast sea of online retailers.
J James Harper
144 days ago

A Disappointing Experience with Etnies: A Lesson in Transparency and Customer Service

My experience with Etnies left me frustrated and disappointed, and I feel compelled to share my story to warn others. Upon placing an order with Etnies, I quickly encountered delays in the dispatch process without any clear communication from the company. When I attempted to cancel my order due to these unforeseen delays, I was met with inflexibility and informed that cancellations were not possible. Upon receiving my order, I was disheartened to discover that the shoes did not meet my expectations. Not only were they of poor quality, but I was also shocked to realize that Etnies only had offices in the Netherlands. As a UK customer, this meant incurring significant return shipping costs that were not made clear during the ordering process. My attempts to address these issues with Etnies customer service were met with further disappointment. The lack of transparency regarding the return process and the additional expenses involved left me feeling frustrated and undervalued as a customer. In conclusion, my experience with Etnies has been nothing short of disappointing. I urge others to approach their purchasing decisions with caution and to consider the importance of transparency and customer service when choosing where to shop.
R Richard Elmes
395 days ago

Broken website but great customer service

My review for etnies.com I ordered two pairs of shoes size 11 UK on the mobile site, unbeknown to me, their mobile site is actually broken and actually orders in US size. After realising this and reading reviews here I was a bit worried. But, I must say in my experience I have had excellent customer service from Etnies. They apologised about the error with the website, sent me a returns label as the shoes had already been despatched. And they’ve sent the correct size shoes out to me, which are now on the way. I couldn’t fault them at all. I’ve only scored 4 stars because they are aware the website seems to have been broken for quite some time and unfortunately still isn’t fixed.
G Gregory Domurat
463 days ago

Comfy, durable, high quality skate shoes for great prices.

My review for etnies.com I've bought at least 10 pairs of shoes from this company. Other than very minor cosmetic imperfections on some pairs of shoes, all of the shoes I've ever gotten have been more comfortable and durable than stuff like Vans. Etnies have great soles, insoles, and noticeably higher quality suede and canvas than Vans. Overall, as a California buyer, I've never had any shipping issues, and all the shoes have been amazing but I will say their return dept. as of 2020 was mediocre and didn't respond to a return request for a pair of winterized scout running shoes with a poorly cut footbed (so far the largest issue we've had thus far-that's a small price for me to pay from a company with materials and construction as good as it is). Overall, they need improvement in their returns/customer support department, but their shoes are by far the best value out of any I've bought so far.
K KWGT
529 days ago

Transformed Shopping Experience: A Heartfelt Testimonial for etnies.com

Upon discovering etnies.com, I was intrigued by their sustainable and vegan-friendly options. Despite encountering a few hiccups in my initial orders, the brand's exceptional customer service team swiftly resolved any concerns. With empathy and efficiency, they clarified the discrepancies and facilitated a seamless return process. The authenticity of their vegan range reassured me, and their dedication to transparency shone through in every interaction. Understanding that mistakes happen, it was their proactive approach and commitment to customer satisfaction that truly impressed me. Rather than dissuading me, these challenges solidified my trust in the brand. I am delighted to share that my subsequent experiences with etnies.com have been nothing short of exceptional. Each purchase now feels like a mindful choice towards sustainability and ethical consumption. Their continuous improvement and attention to detail have transformed my shopping experience for the better. In a world where customer service can make or break a brand, etnies.com has gone above and beyond to win me over. My renewed confidence in their products and processes reinforces my decision to remain a loyal customer. Thank you, etnies.com, for turning a potentially negative experience into a lasting relationship built on trust and reliability.
J John Bridges
614 days ago

Transforming My Style with etnies: A True Gem Worth the Wait

When I first discovered etnies.com, I was thrilled by their unique designs and premium quality shoes. However, being based in the UK, I hesitated due to the long and expensive postage process. Despite the hurdles, I took the leap, and it was beyond worth it! Although operating from the Netherlands now, etnies didn't disappoint. The shoe's craftsmanship and style surpassed my expectations, making me feel like I found a hidden gem. Yes, returns might be a tad more cumbersome, but the shoes speak for themselves once you slip them on. Even with the shift to UPS as a courier, my etnies package arrived safely, albeit with a bit of wait. But trust me, the moment I laid eyes on those shoes, all doubts melted away. The quality was unmistakable. While there are other options in the UK shoe market, etnies offers a unique flair and quality that's hard to match. Each step I take in my etnies shoes is a testament to their unparalleled comfort and style. I hold out hope that etnies will establish a UK presence once again. But until then, I'll gladly navigate the process to experience the joy that etnies brings to my wardrobe.
J Jennalee Filanti
620 days ago

Unveiling the Heartbreak: My Honest Experience with Etnies Casale

Embarking on my journey to find the perfect pair of Etnies shoes led me to etnies.com, specifically the enigmatic world of etniescasale. My anticipation turned to dismay when my Canadian spirit was challenged by the unexpected twist of American charges and an Asian shipping origin. As I eagerly awaited my parcel, optimism turned to disappointment as the promised delivery mysteriously vanished into thin air. The bitter taste of being deceived lingers, a stark reminder of my encounter with the enigmatic Etnies Casale.
S sarah yates
662 days ago

Terrible customer service – fraud site?

My review for etnies.com EU Amsterdam delivery address. I ordered some shoes on April 23rd. i only received a text message confirmation because the website said they were having tech difficulties and their email system wasn't working. I followed up 2 weeks later using their crap automated chat system and they said they had no record of my order. do not order from these people. their website now apologises for it's lack of email and delivery delays as a banner - but how long can it take to fix an email system? seriously! hoping my credit card will refund me. i will never buying from these guys again. worse online shopping experience ever.
L Luke Lloyd
674 days ago

Absolutely appalling.

My review for etnies.com As other reviews have said. Zero customer service. I too have been trying to return shoes through their lousy website, the only way to return is by contacting them for an RMA. Every email I send bounces back (as others have said) and there is no other means of contacting them. Absolutely disgraceful. Never again.
W Willers
690 days ago

Unrivaled Comfort and Style: My Etnies Journey

Embarking on my Etnies journey was nothing short of amazing. The moment I slipped my feet into a pair of their shoes, I felt like I was walking on clouds. The comfort and style that Etnies offers are simply unrivaled. However, every journey has its bumps, and unfortunately, mine came in the form of sizing issues. Despite ordering my usual size, the shoes turned out to be far too big. This led me down the tedious path of returning them to the Netherlands, incurring unexpected costs and hassle. As much as I adore Etnies and their impeccable craftsmanship, the inconvenience of international returns left a bittersweet taste. A UK returns address would not only enhance the overall customer experience but also eliminate the fear of being "stung" by return costs. Etnies, you have won me over with your exceptional footwear, but let's work together to ensure that every step of our journey together is seamless and satisfying. I eagerly await the day when I can confidently shop on your website again, knowing that returns won't leave me feeling stranded.
R Richard Humphry
708 days ago

Etnies.com: Exceptional Service, Unfortunate Pricing Error

As a loyal shopper at etnies.com, I was ecstatic to take advantage of their April promotion. I snagged a fantastic deal, eagerly made my purchase, and eagerly awaited my delivery. However, my excitement was short-lived as I received an email the following day, apologizing for a pricing error and informing me that my order would be canceled. I was disheartened by this unforeseen development, as I firmly believed that once an order is placed and paid for, it should be honored. The quality of customer service I experienced was shocking and disappointing. Nevertheless, I must emphasize that this incident does not overshadow the exceptional experiences I've had with etnies.com in the past. On a separate note, a particular aspect of the review title caught my attention. While reminiscing about my school days, I couldn't help but acknowledge the influence of branding on children. It's disheartening to hear that a classmate with Etnies shoes faced bullying. As a parent, I understand the importance of protecting our children from such negative experiences. Despite the unfortunate pricing error, I am genuinely appreciative of the overall positive encounters I've had with etnies.com. I look forward to continued patronage, hoping that such discrepancies are rectified to ensure a seamless shopping experience for all customers.
C Cathy
724 days ago

etniesaustralia.com is a scam website

My review for etnies.com etniesaustralia.com is a scam website. It looks and works great, until you try and contact them. I made a payment for what I thought was a pair of Etnies shoes but got no confirmation email, so started looking into it. Instead of my payment coming out of my bank account from Etnies it came from an asian looking name with lots of random letters, and for a slightly different amount. Luckily for me when my bank looked into it they refunded my money. Avoid at all costs!!
D Dan the Mind Sculptor
756 days ago

Worthless

My review for etnies.com Ordered 3 pairs. Got refunded for one due to supply issues. Been over a week and the other 2 pairs have yet to ship. When reaching out to ask about my order not shipping, they responded with "we have received your rma return reuest." There isn't a return request. Worthless company. Worthless support. Obnoxious experience. Never again. Buyer beware.

Introduction

Etnies.com is an online marketplace for high-quality skate shoes and apparel. With a history dating back to 1986, Etnies has become synonymous with the skateboarding culture and is a trusted brand among athletes and enthusiasts. Offering a wide range of products for men, women, and children, Etnies.com aims to provide stylish and durable footwear that caters to the needs of skateboarders and those who appreciate the lifestyle.

Pros and Cons

  • Pros:
    • Diverse selection of skate shoes and apparel
    • Strong focus on durability and performance
    • Easy-to-navigate website with intuitive design
    • Responsive and helpful customer service
    • Regular promotions and discounts
    • Positive reputation within the skateboarding community
  • Cons:
    • Relatively higher pricing compared to some competitors
    • Limited selection of non-skateboarding footwear styles

User Experience

Etnies.com provides a seamless user experience with its visually appealing website layout and user-friendly navigation. Customers can easily browse through categories, use filters to refine their search, and access detailed product information. The responsive design ensures optimal viewing across various devices, enhancing convenience and accessibility.

Pricing and Value for Money

While Etnies.com's pricing may be slightly higher than some of its competitors, it reflects the brand's commitment to producing top-notch products that withstand the demands of skateboarding. Customers can expect excellent value for money, as Etnies shoes and apparel are known for their longevity and performance-driven design.

Customer Service

Etnies.com takes pride in its exceptional customer service. The company has dedicated support representatives who promptly assist customers with inquiries, order tracking, returns, and general inquiries. Reviews often highlight the helpfulness and professionalism of the customer service team, ensuring a positive experience for shoppers.

Product Quality and Selection

Etnies.com offers a wide array of skate shoes and apparel that align with the needs and preferences of skateboarders. The brand is renowned for its emphasis on durability, utilizing high-quality materials and innovative construction techniques. With a focus on performance, Etnies consistently delivers products that can withstand intense skateboarding sessions while providing optimal comfort and support.

Website Usability

Etnies.com boasts an intuitive and user-friendly interface, allowing shoppers to easily navigate through categories, filter search results, and access essential product details. The website loads quickly, ensuring a smooth and enjoyable shopping experience. Additionally, a secure checkout process and multiple payment options further enhance convenience and user satisfaction.

Returns and Exchanges

Etnies.com offers a straightforward and hassle-free returns and exchanges policy. Customers can initiate returns within a specified timeframe for unworn and undamaged items. The process involves contacting customer service, obtaining a return authorization, and following the provided instructions. Etnies aims to process returns efficiently and provide customers with a satisfactory resolution.

Promotions and Discounts

Etnies.com regularly offers promotions and discounts, providing shoppers with opportunities to purchase their favorite products at reduced prices. Customers can subscribe to the newsletter or follow Etnies on social media platforms to stay updated on the latest deals and exclusive offers. These promotions enhance the overall value for money and make Etnies products even more affordable.

Reputation

Etnies has established an excellent reputation within the skateboarding community. With a history spanning over three decades, the brand has garnered trust and loyalty from athletes and fans alike. Etnies consistently delivers on its promise of high-quality and durable products, solidifying its reputation as a reliable and respected skate shoe manufacturer.

Payment Options

Etnies.com offers various payment options to cater to the diverse needs of its customers. These include major credit cards like Visa, Mastercard, and American Express, as well as PayPal. The secure payment gateway ensures that personal and financial information remains protected during transactions.

Loyalty Programs

While Etnies.com does not currently offer a specific loyalty program, the brand frequently rewards its customers through exclusive promotions, discounts, and early access to new product releases. By subscribing to the newsletter or following Etnies on social media, customers can stay informed about these special offers.

Customer Reviews

Customer reviews on Etnies.com are generally positive, emphasizing the brand's commitment to quality, durability, and customer satisfaction. Many customers appreciate the performance-driven nature of Etnies products, and their experiences reflect the brand's reputation within the skateboarding community.

Community Involvement

Etnies actively engages with the skateboarding community by sponsoring professional athletes, supporting skateboarding events, and contributing to skate park construction projects. This involvement demonstrates the brand's commitment to the sport and its dedication to giving back to the community that supports it.

Shipping and Costs

Etnies.com provides efficient and reliable shipping services. Customers have the option to choose from multiple shipping methods, ensuring flexibility based on their needs. Shipping costs vary depending on the destination and selected shipping method, with expedited options available for faster delivery. Etnies strives to deliver orders promptly, maintaining customer satisfaction throughout the shipping process. In conclusion, Etnies.com is a reputable online platform offering high-quality skate shoes and apparel for skateboarders and those with a passion for the sport. The brand's emphasis on durability, performance, and customer satisfaction sets it apart from competitors. With a user-friendly website, responsive customer service, and regular promotions, Etnies.com provides an excellent shopping experience. Etnies' positive reputation within the skateboarding community further strengthens its position as a trusted and reliable choice for skateboarding footwear and apparel.