Users Voice for Eufylife

30% users rated Terrible
9% users rated Poor
0% users rated Average
5% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Eufylife
Eufylife Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.2 1 1.4 1 2.2 2.4
Oct 2022 2.4 1 1 1 1.4 2.6
Nov 2022 1.9 1 5 1 1.1 4
Dec 2022 5 5 2.2 5 5 5
Mar 2023 3.2 1 5 1.5 1.3 2.6
Line Chart for Rating of peer stores

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Detailed Eufylife Review by

Introduction

Eufylife.com is a leading website that offers a range of innovative smart home security solutions, including security cameras, doorbells, and alarms. The site provides an effortless shopping experience, ensuring consumers can quickly find their desired products and browse through specifications, pricing, and reviews. The website is known for its sleek design, easy navigation, and excellent customer service.

Pros and Cons

Pros:
  • Wide range of smart home security products at affordable prices
  • Sleek and easy-to-navigate website design
  • Efficient customer service team and comprehensive FAQ section
  • Free shipping on most products
Cons:
  • Limited selection of home automation products
  • No loyalty programs or rewards points to incentivize repeat orders

User Experience

Eufylife.com provides an excellent user experience with intuitive website navigation and easy-to-find product information. Each product features a detailed description and specifications, coupled with customer reviews and ratings to help inform purchasing decisions. The site also offers a range of filter options, making it easy for users to narrow down their search results and find specific products.

Pricing and Value for Money

Eufylife.com offers a wide range of smart home security solutions at competitive prices. Their offerings range from entry-level products to high-end options, ensuring there's something for everyone's security needs and budget. Additionally, the website offers regular promotions and discounts, making it an attractive option for value-conscious customers.

Alternatives

Some of the leading alternatives to eufylife.com include:
  • Ring - https://ring.com
  • Nest - https://nest.com/
  • Abode - https://goabode.com/

Customer Service

Eufylife.com boasts an efficient customer service team dedicated to providing quick and satisfactory support to customers' queries and concerns. The site also features a detailed FAQ section that addresses common customer questions and provides useful resources for resolving technical issues.

Product Quality and Selection

Eufylife.com offers a range of high-quality smart home security products that are designed to meet customers' varying needs. Their products are renowned for their durability, reliability, and ease of use, coupled with state-of-the-art features that ensure optimal home security.

Website Usability

Eufylife.com's website is intuitive and user-friendly, making it easy for users to navigate through various pages and quickly find their desired products. The site features a minimalist design that's easy on the eyes, with well-placed CTA buttons and detailed product descriptions to enhance users' shopping experience.

Returns and Exchanges

Eufylife.com offers a 30-day return policy on most of their products, ensuring that customers have sufficient time to test the products and return them if they're not satisfied. For returns and exchanges, customers are required to contact the customer service team, who will guide them through the process and resolve any issues promptly.

Promotions and Discounts

Eufylife.com offers regular promotions and discounts to attract new customers and incentivize repeat purchases. Some of their promotions include seasonal sales, clearance sales, free shipping, and coupon codes.

Reputation

Eufylife.com has established an excellent reputation for providing high-quality smart home security products at affordable prices. The company has gained a loyal customer base, thanks to their efficient customer service, excellent product quality, and innovative technology.

Payment Options

Eufylife.com accepts a range of payment options, including credit and debit cards, PayPal, Apple Pay, and Google Pay.

Loyalty Programs

Unfortunately, eufylife.com does not currently offer any loyalty programs or rewards points to incentivize repeat orders.

Customer Reviews

Customers are generally satisfied with eufylife.com's products and services, with many praising the website's ease of use, product quality, and customer service. The site has a 4.5-star rating on Trustpilot, with many customers recommending the brand to friends and family.

Community Involvement

Eufylife.com is actively involved in giving back to communities through various charity initiatives, including donations to The Hunger Project and Kids & Cameras.

Shipping and Costs

Eufylife.com offers free shipping on most of their products, with delivery times typically ranging from 3-5 business days. Customers can also opt for expedited shipping at an additional cost. The website provides real-time shipping estimates during the checkout process, making it easy for customers to make informed decisions about their preferred shipping method.

Eufylife Recent User Reviews

User Rating

5 stars

118

4 stars

21

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Reviewer Name: Tom

Review Submission Date: 2022-12-12

Review Title: Unable to return order
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Review Description: Trying to return my order but each time I’m directed to handle it via email. Then Eufy stops responding. Have been trying to return the order for two weeks now.

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Reviewer Name: Fabio

Review Submission Date: 2022-12-12

Review Title: Excellent products and customer…
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Review Description: Excellent products and customer service. Apart from the quality of the robot I purchased which I was completely satisfied with, I was very surprised by the courtesy , responsiveness of the customer support when I had a problem with my order. Wish all the customer care of other companies were like Anker!

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Reviewer Name: Nick

Review Submission Date: 2022-12-12

Review Title: easy to setup and I am able to access…
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Review Description: easy to setup and I am able to access the cameras when away from home, which was unexpected

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Reviewer Name: Grant Kay

Review Submission Date: 2022-12-12

Review Title: Great system but would like to have…
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Review Description: Great system but would like to have timing and geofenceing at the same time.

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Reviewer Name: Mr Dominic Willis

Review Submission Date: 2022-12-12

Review Title: I still haven’t received the Hoover.
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Review Description: I still haven’t received the Hoover.Ordered on the 25th November and still nothing m, have emailed no response £550 and no answers or products very poor.

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Reviewer Name: Terry Snape

Review Submission Date: 2022-12-11

Review Title: Bought a 2K doorbell 18 month ago from…
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Review Description: Bought a 2K doorbell 18 month ago from Dufy direct and it has never worked right since I purchased it. I have tried every possible setup to get the door to pick up people but it only works once every 10th person. It even picks ups a bush down the road as a human.Will never buy Eufy again.

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Reviewer Name: CC

Review Submission Date: 2022-12-11

Review Title: Excellent customer service
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Review Description: Excellent customer service - there was an issue with the delivery courier. Once I reported to the customer service about the issue, Alice monitored my case thoroughly and offered me a replacement after a few days. I was informed in each step and all my eufy orders arrived safely.

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Reviewer Name: john

Review Submission Date: 2022-12-10

Review Title: parcel turned up brown taped up…
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Review Description: parcel turned up brown taped up obviously nothing in it. the product had dropped out. contacted what a palaver.

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Reviewer Name: Gary Tester

Review Submission Date: 2022-12-10

Review Title: Eufy door bell quick and easy
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Review Description: App was easy to and install and set up was also easy. Doorbell works well, but there are some obvious detections that do not trigger alerts or show video. ( When walking out my front door)

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Reviewer Name: scott and sharon woodley

Review Submission Date: 2022-12-09

Review Title: Home security
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Review Description: Very easy to fit ,setup and peace of mind knowing your house is protected, the doorbell has already saved us having parcels sent back when no-one is at home ?